Competitive VND salary starting from VND25,500,000 depending on proven track record in meeting all the key selection criteria.
Responsibilities
Prepare various periodic reports on service demand (enquiries and appointments), customer experience (customer satisfaction rates, service level agreement, feedback about services,…) and individual service volume and quality.
Allocate 'unassigned' online enquiries to ensure they are assigned and actioned in a timely manner.
Act as the subject matter expert for all digital service platforms and provide training to new staff. Develop and update system user guides. Coordinate system access grant and termination to ensure compliance.
Identify and promote good practices to develop alignment and adoption of smarter ways of working across the unit.
Diagnose and coordinate with the Service Quality and IT Services team, RMIT Australia on issues relating to service platforms.
Work closely with the Student Connect and Family Connect teams to continuously update relevant internal and public information channels including the Digital Toolkit, website and digital signages.
Actively support the implementation of new service platforms (if any) and the changes to current service platforms.
Coordinate and actively participate in relevant User Acceptance Tests.
Support the identification of opportunities for process improvement and platform enhancement to improve service quality.
Actively contribute to a positive culture and team environment via team discussion, project contributions and feedback.
Perform other tasks as assigned by the Quality Assurance Coordinator.
Requirements
A bachelor's degree in a relevant discipline.
Work experience in a systems and improvement-oriented service environment, preferably in an educational environment.
Familiarity with data collection, analytics and reporting tools including SQL, Power BI and Microsoft Excel desired.
Demonstrated issue resolution skills, Ability to source relevant additional information.
Demonstrated strong commitment to innovation and quality.
Proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
Private medical insurance
Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
Professional development and career advancement
Access to state-of-the-art facilities and resources
A vibrant and diverse campus life and more!
Notes
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 or equivalent, as outlined in the RMIT Recruitment, Selection and Onboarding Guidelines.
RMIT UniversityMelbourne CBD campus, hybrid ways of workingSimilar Jobs
Closing: 07-Oct-2024
Expired
Job Summary
Dates
Opening Date: 25-Sep-2024
Closing Date: 07-Oct-2024
Location
Melbourne CBD campus, hybrid ways of working
Salary
$98,632 - $106,763 + 17% Superannuation
Responsibilities
Manage all things HSW within the College of Vocational Education (VE).
Handle services, engagement, communications, planning, and operations.
Engage and plan effectively to help OH&S and HSW committees achieve their goals.
Ensure students and staff enjoy a safe and positive learning and teaching environment.
Deliver top-notch and responsive HSW services that meet all relevant legislation.
Work closely with other Colleges and Portfolios to set up effective systems, processes, and supports.
Requirements
Knowledge and application of OHS legislation and regulations.
Experience in a multi-site environment.
Effective interpersonal and negotiation skills including complaint handling.
Ability to build and maintain effective working relationships with a wide range of stakeholders.
Demonstrated leadership skills with experience in providing high-level support, advice, and stakeholder engagement within a large complex organisation.
Demonstrated conceptual, planning, and organisational skills with the proven ability to lead projects, prioritise tasks, and meet deadlines in a demanding environment.
Benefits
Flexible Working Arrangements
Notes
Appointment to this position is subject to passing a Working with Children and National Police Check.
RMIT is an equal opportunity employer committed to being a child safe organisation.
Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements
Responsibilities
Administration of selection and admission processes for higher degree by research (HDR) applicants.
Management and administration of the HDR scholarship and grant schemes.
Key point of contact for students and staff regarding HDR scholarship and grant schemes.
Requirements
Extensive relevant administrative experience in a complex environment.
Problem solving capacity and ability to prioritise effectively.
High level of accuracy and attention to detail.
Ability to identify needs, prepare guidelines, and provide advice consistent with government and university policy.
Ability to plan, develop, implement, and improve processes to support policy.
Well-developed oral and written communication skills.
Ability to work effectively with people at all levels of the organization.
Ability to interpret policy and procedures and convey these to different audiences.
Demonstrated ability to work effectively within a team environment.
Knowledge and experience of issues associated with research in a University environment, preferably those specific to Higher Degree by Research students.
Proficiency with computers and various software packages, including Microsoft Access, Excel, and Word.
Benefits
Flexible Working Arrangements
Supportive work environment focused on enabling excellent research and innovation outcomes.
Notes
Appointment to this position is subject to passing a Working with Children and National Police Check.
RMIT is an equal opportunity employer committed to being a child safe organisation.
Salary: Academic A-B (from AU$90,000 p.a depending on level of experience) plus 17% super and flexible working
Responsibilities
Undertake research activities directed towards the completion of a PhD in line with the University’s research strategy.
Meet all requisite PhD milestones during the course of the position and complete the PhD within the four years appointment.
Engagement activities, presentation of lectures and tutorials, assessment of students, and course administration in line with the University’s quality assurance requirements, with a maximum of 10% of workload allocated to non-PhD related activity.
Requirements
Must be of Australian Aboriginal and/or Torres Strait Islander heritage (Essential Selection Criteria).
Appropriate academic background or equivalence to gain admission to PhD candidature.
Ability to work autonomously and in a team environment, effectively collaborating with colleagues, project team leaders, and industry partners.
Demonstrated ability to meet deadlines and manage varying workloads and changing priorities.
High level written and verbal communication skills.
Must meet the eligibility criteria for PhD candidature.
Proof of Aboriginal or Torres Strait Islander heritage is required.
Appointment is subject to passing and maintaining a Working with Children check.
Benefits
Fixed-term contract for four years.
Flexible working arrangements.
Notes
This is an Aboriginal and Torres Strait Islander Designated Position, classified under ‘special measures’ of section 12 of the Equal Employment Opportunity Act 2010.
RMIT is an equal opportunity employer committed to being a child safe organisation.
Responsible for delivery governance practices across the CMMT Project.
Drive governance processes to ensure the Project is managed to key metrics of Cost, Quality & Schedule.
Lead project reporting, financial analysis, schedule management, co-ordination of RAID processes, and administrative support for the program.
Develop strategic analysis related to project performance and deliver key insights against agreed metrics to executive groups, Senior Portfolio Managers, and Project Managers.
Develop Program processes to govern Cost, Quality & Schedule standards, allowing Delivery Managers to identify and address deviations.
Co-ordinate with the Program team to maintain the Program schedule with a clear view of baseline, status, projected forecast, and a clear critical path.
Conduct delivery assurance reviews, investigating beyond the metrics to identify root causes and pre-empt problem areas.
Requirements
Minimum 3 years' experience in a PMO leadership role, including leading junior resources.
Experience in working within a Waterfall and Agile project delivery environment, with a demonstrated understanding of both practices.
Ability to work autonomously by meeting deadlines, managing priorities, and adapting to moving timeframes.
Actively support the Program's Ways of Working with a mindset of continuous improvement.
Analyse financial data, maintaining relevant tools and providing financial reports and budget outlines to leadership.
Benefits
Access to a range of benefits including travel and fitness programs.
Notes
For further information about this position, please see the Position Description – PMO Manager.
Please contact Shazia Haider at Shazia.Haider@rmit.edu.au for queries about the role.
RMIT UniversityMelbourne, CBD – located on Franklin StreetSimilar Jobs
Closing: 03-Oct-2024
Expired
Job Summary
Dates
Opening Date: 20-Sep-2024
Closing Date: 03-Oct-2024
Location
Melbourne, CBD – located on Franklin Street
Salary
Professional Salary $82,785 - $94,290 + 11.5% Super
Responsibilities
Support the HR team in the design, delivery and continuous improvement of end-to-end HR services, programs, initiatives and projects.
Manage HR functions and key communication channels such as the HR SharePoint site and HR record keeping including record management using TRIM.
Provide secretariat committee support.
Support HR initiatives including recognition, benefits and inclusion and diversity.
Act as the go-to person for Health, Safety & Wellbeing (HSW), managing First Aid and Floor Warden membership and running the health and wellbeing program.
Assist other HR team members with projects and initiatives.
Requirements
A relevant tertiary qualification.
Experience in provision of generalist Human Resources support.
Outstanding organisational skills, with the ability to multi-task, deliver to deadline and perform under pressure, while maintaining a high attention to detail.
Excellent communication and interpersonal skills, including the ability to establish productive working relationships with a wide range of stakeholders.
Demonstrated commitment to continuous improvement and best practice principles.
Strong customer service focus, and the ability to work both independently and as part of a team.
Proven initiative and the flexibility to effectively handle new issues/situations.
Excellent computer skills, particularly in Microsoft Word, Excel, and PowerPoint.
The ability to exercise discretion in dealing with sensitive and confidential information.
Experience with Workday will be highly regarded.
Experience in recruitment and talent acquisition.
Knowledge of relevant Australian employment, OH&S legislation and WorkCover.
Benefits
Salary packaging
Purchased leave
Discounts on RMIT childcare services
Gym membership
Employee Assistance Program (EAP)
Notes
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
This role requires current valid work rights for Australia.
RMIT is an equal opportunity employer committed to being a child safe organisation.
RMIT UniversityMelbourne CBD campus, may be required to work and/or be based at other campuses of the UniversitySimilar Jobs
Closing: 29-Sep-2024
Expired
Job Summary
Dates
Opening Date: 14-Sep-2024
Closing Date: 29-Sep-2024
Location
Melbourne CBD campus, may be required to work and/or be based at other campuses of the University
Salary
Senior Educator Level 2.2 Plus Program Manager Allowance + 12% Superannuation
Responsibilities
Managing the educational and/or business activities to ensure that the RMIT Strategic and Business Plans are successfully implemented within the department.
Lead the design, development, delivery and evaluation of innovative teaching materials, products, and services to meet the needs of enterprises, industry and students.
Management of recruitment, selection, induction and workplans of staff in area of responsibility.
Interact effectively with external organisations, with other RMIT Schools, in particular teaching staff and administration staff.
Participate in relevant activities to ensure that vocational competence to the education level being delivered and assessed is maintained.
Requirements
Capacity to effectively lead and manage a team of staff in the design, implementation and evaluation of innovative teaching materials, products and services.
An ability to ensure the quality and compliance of all the programs within your responsibility in alignment with ASQA and TEQSA standards and regulations.
Capability in ensuring current and contemporary vocational competence which meets and/or exceeds the education level being delivered and assessed.
Effective organisational skills in the planning, development, implementation, operation and review of programs to achieve a quality-learning environment for students and staff.
Capacity to implement strategies to cater for differing learning styles and approaches to study including gender and cultural influences, and the needs of disadvantaged groups.
A sound knowledge and understanding of the vocational education and training sector, and of the training requirements of relevant industries and ability to meet these needs through program design and assessment.
Highly developed interpersonal communication, leadership, negotiating and educational counselling skills that will enable success with students, industry clients, peers and management.
Skills in the use of information and communication technologies.
An understanding of resource management issues, including finance, facilities, management, OHS, Equal Opportunity and Industrial Relations.
Mandatory Qualifications: Certificate IV in Training and Assessment, Diploma of Vocational Education and Training, Information Technology specific qualification/s.
Benefits
Full-time, ongoing position
Flexible Working Arrangements
Access to a newly refurbished staff office space
Notes
Appointment to this position is subject to passing a Working with Children and National Police Check.
Due to the urgent nature of the role, we will be running a rolling recruitment process, contacting candidates as soon as they apply.
Conduct thorough organisational assessments to identify strengths, weaknesses, opportunities, and threats, utilising a variety of diagnostic tools and data analytics.
Develop comprehensive OD strategies and plans that address identified needs, prioritising initiatives based on their potential impact and alignment with the university's strategic objectives.
Design and deliver targeted OD programs that address specific areas of need, such as leadership development, team effectiveness, diversity and inclusion, and employee engagement. Tailor interventions to the unique context of the university, ensuring they are relevant, effective, and sustainable.
Lead change management efforts, applying best practices to facilitate smooth transitions, minimise resistance, and ensure buy-in from all stakeholders. Act as a change agent, providing guidance, support, and coaching to leaders and teams throughout the change process.
Identify development opportunities and gaps within the organisation and implement learning and development programs to enhance individual and team capabilities. Foster a culture of continuous learning and professional growth.
Collaborate with HR and departmental leaders to enhance or develop performance management systems aligned with organisational goals. Ensure these systems effectively measure and promote high performance, accountability, and continuous improvement.
Drive initiatives to cultivate a positive and inclusive organizational culture that supports the university's mission and values. Implement programs to enhance employee engagement and satisfaction, recognising their critical role in achieving organizational success.
Establish strong relationships with stakeholders across the university to ensure OD initiatives are integrated and aligned with various departmental objectives. Use effective communication strategies to keep stakeholders informed and engaged.
Implement robust evaluation frameworks to assess the effectiveness of OD interventions, using both qualitative and quantitative measures. Analyse results to demonstrate impact, inform future initiatives, and adjust strategies as necessary to achieve desired outcomes.
Facilitate the sharing of best practices, lessons learned, and success stories across the organisation. Encourage collaboration and knowledge exchange to drive continuous improvement and innovation in OD practices.
Create and implement leadership development initiatives, including workshops, coaching, and mentoring, to build strong leadership capabilities. Equip leaders with skills in strategic thinking, people management, and change leadership. Develop targeted training for middle managers to improve their ability to lead teams effectively, make data-driven decisions, and foster a culture of high performance.
Lead change management efforts to improve the university's adaptability and resilience. Support departments in managing transitions such as restructuring, technological adoption, or strategic realignments. Introduce ways-of-working methodologies that help departments and teams quickly adapt to new challenges and opportunities.
Facilitate team-building workshops to enhance collaboration, trust, and communication within and across teams. Foster interdepartmental collaboration by creating cross-functional teams to tackle institutional challenges, driving innovation and knowledge sharing.
Design career development programs that provide growth opportunities for faculty and staff. Support succession planning and identify high-potential employees for future leadership roles.
Implement engagement surveys and action plans to improve job satisfaction, motivation, and retention.
Leverage data analytics to identify trends, predict challenges, and inform proactive OD strategies.
Requirements
Post-graduate qualifications in Organisational Development, Industrial/Organisational Psychology, Human Resources, or a related field.
Minimum of 10 years of experience in organisational development, preferably in higher education or a similar complex organisation.
Demonstrated success in designing and implementing OD interventions, including change management, leadership development, and team building.
Strong facilitation, coaching, and conflict resolution skills.
Excellent verbal and written communication skills.
Ability to work collaboratively with diverse groups and individuals.
Strong analytical and problem-solving skills.
Ability to build strong external and internal relationships and provide advice on reward to all levels of an organisation.
Demonstrated experience in working autonomously under broad direction, with performance being measured against the achievement of strategic goals and KPI’s of Human Resources and the Schools and Portfolios.
Strong data analysis and data presentation skills with a high standard of precision and exceptional attention to detail
Benefits
Competitive remuneration package in USD (for expatriate candidates) or VND (for Vietnamese candidates).
Relocation allowance package up to USD $6,000 with support to relocate overseas candidate (and family) from home location to Vietnam for expatriates applying outside Vietnam.
One-way flight from home location to Vietnam for staff and immediate dependents.
School tuition fees for children, up to USD $20,000 per child up to 2 children per year
Private premium medical insurance for employee and immediate family
20 days annual leave plus 5 days paid leave Christmas closure and paid sick leave.
Support and guidance from experienced Mobility Advisor to assist in work permit and visa application together with relocation to and settling into living and working in Vietnam.
Ongoing professional development program and support.
Notes
The role located is Ho Chi Minh city Vietnam, is open for both local and expatriate candidates.
English Proficiency: English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS 6.5 (General) with a score of at least 6.0 or 170 in Lingua Skills.
RMIT UniversityHo Chi Minh City, VietnamSimilar Jobs
Closing: 31-Oct-2024
Expired
Job Summary
Dates
Opening Date: 02-Oct-2024
Closing Date: 31-Oct-2024
Location
Ho Chi Minh City, Vietnam
Salary
Highly competitive VND gross salary package with 13th month bonus, private medical insurance (for staff and the dependents) and annual health check
Responsibilities
Draft, review, negotiate and advise on the preparation of all contracts, and other legal agreements (such as NDAs)
Work with internal stakeholders to increase awareness and skills in relation to contract management and legal risk
Support the continued improvement of standard form agreements, contract management and legal processes
Manage all legal projects of the University
Coordinate internal resources and third parties/vendors for the satisfactory execution of projects
Ensure that all projects are delivered on-time, within scope and within budget
Support in the definition of project scope and objectives
Develop a project plan to monitor and track progress
Manage changes to the project scope, project schedule and project costs
Create and maintain comprehensive project documentation
Monitor project performance
Oversee knowledge management function within the legal & compliance services
Design and implement effective knowledge management process
Maintain comprehensive database of all internal and external legal and compliance advice
Coordinate and facilitate knowledge sharing sessions of legal & compliance services
Provide legal advisory services to University stakeholders
Research and give advice regarding business decisions and operations
Draft agreements, contracts and other legal documents
Communicate and liaise with external parties
Handle translation of legal documents
Develop process and manage all University’s key corporate documents, records and the seal
Contribute to the management, development, implementation and maintenance of policy strategy
Support the manager with continuous improvement activity and major policy and governance projects
Coordinate the delivery of policy communication initiatives, training and awareness programs
Manage the University’s policy governance framework policy repository
Assist with the management and review of the University-wide policy repository
Liaise with policy authors to ensure policy content is timely, relevant, accurate and current
Maintain an in-depth understanding of best practice in creating and maintaining policy content
Coordinate with internal team for data provided
Ensure accuracy and consistency of database information and formatting
Ensure compliance with local laws
Ensure continuity and timely reporting on an ongoing basis
Escalate issues to the appropriate decision maker
Other tasks as assigned by the Senior Manager, Legal.
Requirements
L.L.B. from a law school in Vietnam
Member of a local bar association
At least 7 years of working experience in international law firms/ corporation
Proven experience in managing large-scale, complex legal projects
Proven experience in developing and maintaining a KM management system
Proven legal advisory experience in education sector is preferred
Ability to work independently as well as teamwork
Demonstrated good communication, investigative, time-management and negotiating skills
Discretion, ability to work under pressure
Ability to display appropriate behaviors in line with the position.
Benefits
Highly competitive VND gross salary package with 13th month bonus
Private medical insurance (for staff and the dependents)
Annual health check
20 days annual leave plus 5 days paid leave Christmas closure
Public holidays and 10 days paid sick leave
Unique opportunity to work within a multi-lingual, multi-cultural environment
Flexible working opportunities
Ongoing professional development program and support
Library on campus and online access to RMIT Australia online library
Free use of onsite gym
Notes
The role located in HCMC Vietnam, is open for Vietnamese candidates only.
English is the language of teaching and communication at RMIT Vietnam. Minimum requirement is IELTS (General) with a score of at least 6.5 or 170 in Lingua Skills.
Contribute to the teaching efforts of the School within the Cyber Security & Software Systems (CSSS) Discipline.
Carry out various teaching and assessment activities within the Cyber Security and Software Engineering programs.
Work collaboratively and collegially with fellow academics within the teaching team to achieve desired student outcomes.
Prepare and deliver teaching and/or marking.
Requirements
Minimum Bachelor Honours degree or above. Candidates with a Bachelor’s degree and extensive teaching/industry experience may be eligible for appointment after a Qualifications Equivalency assessment.
Previous experience with cyber security, software engineering and/or cloud computing.
Evidence of teaching ability and capacity to engage students in an enthusiastic, concise, engaging, and informative manner.
Demonstrable knowledge of requisite content for courses taught within Cyber Security & Software Systems (CSSS) programs.
Demonstrable ability to grade student assessments and provide appropriate feedback.
Effective interpersonal skills, including both written and oral communication skills.
Demonstrable ability to work effectively as part of a team.
Appointment is subject to passing a Working with Children check.
Benefits
Not Available
Notes
Classes are delivered in person at our Melbourne CBD Monday to Friday.
The volume, nature and availability of sessional teaching will vary based on the needs of the school including course offerings, timetabling and student demand.
Competitive VND salary (plus allowances) starting from VND19,233,000 depending on proven track record in meeting all the key selection criteria. 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
Creating online/multimedia artefacts and videos to enhance learning.
Supporting academic staff to effectively use technologies for learning and teaching.
Supporting events held by the Academic Experience & Success Department.
Hands-on creation of advanced multimedia objects.
Requirements
University Degree in a relevant field (e.g., Design, Multimedia).
Demonstrated 1 - 2 years relevant work experience.
Demonstrated good level of English communication skills, both written and spoken.
Experience working with a range of digital multimedia design tools such as the Adobe suite, particularly Illustrator and Premiere Pro.
Intermediate knowledge of HTML and CSS.
Minimum requirement is IELTS 5.5 (or equivalent).
Benefits
13th month Tet bonus.
Private medical insurance (for you and your dependents).
Annual health check.
Generous annual leave, career leave and public holidays (Christmas and Tet Holidays).
Professional development and career advancement.
Access to state-of-the-art facilities and resources.
A vibrant and diverse campus life.
Notes
For the initial application, please include a CV and a Covering Letter.
After the deadline for the application, candidates will be reviewed and shortlisted for the panel interview.
For specific information about the position, contact Senior Talent Acquisition Advisor, Email: Nguyen.vanviet@rmit.edu.vn.