• 27-May-2024 - Job Opening
• 21-Jun-2024 - Job Closing

• Deliver a high standard of accurate, tailored, high quality course information to prospective students in response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy legislation and current university policies.
• Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
• Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
• Monitor course applications and conduct follow campaigns where required
• Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
• Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
• Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others

• Appropriate tertiary qualification or equivalent
• Experience in both sales and customer service provision, including high-level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.
• Learning Agility: Learns from experiences; applies learnings to perform successfully in new situations
• Continuous Improvement: Proactively improves the efficiency and quality of existing materials processes and systems
• Service Culture: Considers other perspectives in making decisions and providing advice; strives to exceed expectations
• Consulting and Advice: Provides expert and valued advice; supports achievement of outcomes for stakeholders
• Communicating with Influence: Engages and energises others through clear and persuasive communication
• Personal Resilience: Maintains composure and focus under pressure, adapts to changing situations and recovers from setbacks
• This role requires the incumbent to apply for and maintain a Working With Children Check

• missing

• Employment Type: Ongoing Casual - 1-2 Shifts a week (Operational hours: Monday-Friday 8am-7pm)
• About us: The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
• We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
• As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

• 20-Jun-2023 - Closing Date

• Lead unit teaching teams and work collaboratively with other unit teaching teams in the course to develop effective unit curricula and learning resources (including through unit leadership roles).
• Contribute to the review of units and courses and implement refinements.
• Assist in applying industry, clinical and/or research practice into student learning experiences, success, engagement and resources.
• Adopt innovation in curriculum design at the unit level and deliver learner-centric, research-informed teaching practices across different levels / modes of delivery.
• Maintain deep discipline knowledge which is applied to inform unit design.
• Design collaborative learning opportunities at the unit level.
• Support diverse learners by designing accessible and inclusive unit material and practices.
• Develop effective assessment tasks and rubrics at unit level.
• Provide clear assessment criteria and timely feedback to learners to demonstrate learning outcomes.
• Monitor and adapt assessment practices to improve learning outcomes.
• Provide academic support to students within units and guide students to appropriate support services where appropriate.
• Demonstrate emerging reputation in the scholarship of teaching and educational development through independent contribution to pedagogical research activity and publication in learning and teaching, including testing the effectiveness of innovations designed to improve student and graduate outcomes including graduate employment.
• Advance knowledge within their specific fields/areas of teaching scholarship and pedagogical research activity.

• Demonstrated passion for teaching and learning.
• Ability to deliver effective teaching practices to improve student success and engagement.
• Excellent record of scholarly learning and teaching in UG and/or PG programs, including innovative curriculum design.
• Emerging record of scholarly learning and teaching in postgraduate or undergraduate programs.
• Ability to contribute to communities through research.
• Excellent interpersonal skills and a proven ability to establish good working relationships with colleagues.

• missing

• Applications are currently being accepted exclusively from our current and former sessional academic cohorts at Deakin. Applicants must have been engaged as a sessional academic at Deakin University within two years of the advertising date to be eligible to apply.