• Opening date: 22-06-2024
• Closing date: 30-06-2024

• Manage administrative processes in the Head of School’s office to ensure that they are completed in a timely manner consistent with University policy and procedures.
• Manage internal communications to University staff and students of the School where required.
• Manage external communications with government departments, peak industry bodies, partnership organisations, and other stakeholders, assigning appropriate priority to ensure timely decisions.
• Manage and prioritise the Head of School’s diary (duties, functions, commitments, and internal and external activities), and assist with drafting and preparing reports, correspondence and information on behalf of the Head of School.
• Interpret, analyse and prioritise all incoming and outgoing communication and provide expert advice, feedback or referral as required with regard to University policies and procedures.
• Provide administrative support and coordination at the School level for a range of human resources processes including the recruitment of Honorary positions, academic probation, Performance Planning and Review (PPR) Academic Promotions and Academic Study Leave.

• A tertiary degree or extensive experience and coordination expertise in administrative fields.
• Familiarity with University management, planning and continuous quality improvement processes (desirable)
• Knowledge of issues and policies affecting the higher education sector and university governance (desirable)
• Experience in providing advice and high quality personal and executive assistance to senior staff within a complex organisation (desirable)

• A dynamic and diverse working environment with opportunities to grow and develop careers.
• A progressive, thriving culture ensuring that people choose to come, and stay at Deakin and contribute to our ongoing success.
• Support and encouragement for applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

• Based at our Melbourne, Burwood Campus
• Full-time and fixed-term 12 months
• Job no: 557035
• Advertised: 22 Jun 2024 AUS Eastern Standard Time
• Applications close: 30 Jun 2024 AUS Eastern Standard Time

• 05 Jun 2024 - Advertised
• 19 Jun 2024 - Closing Date

• Deliver customer service and hospitality to all visitors, guests and students at the university's Waterfront Pantry.
• Recognize the importance of teamwork and effective communication, fostering respectful rapport within the immediate team.
• Coach, guide, and support team members to achieve individual, team, and University goals.
• Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
• Deliver effective and efficient outcomes and outputs against team and operational work plans.
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
• Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment.

• Minimum 2 years of experience in a similar role
• Excellent time management and organizational skills, with the ability to prioritize and manage workloads accurately to meet deadlines
• Sound project management skills and a proven track record in running large-scale events
• Supervisory-level knowledge of local licensing laws and regulations for food and beverage preparation and service and a comprehensive understanding of the café, catering, and venues market
• Proactive solution-focused attitude and customer service skills focused on surpassing customer needs and expectations
• Excellent interpersonal skills, both verbal and written
• Strong ability to take initiative, embrace challenges, and solve problems effectively and promptly
• Demonstrated commitment to establishing and nurturing strong, value-based business relationships
• Responsible Service of Alcohol (RSA) certification
• Working With Children Check certification

• This position supports the Hospitality Senior Team Leader in ensuring the efficient and effective operation of the Waterfront Pantry. Key responsibilities include organizing daily activities, directing the team on standards and processes, and handling setup and pack-up, café and waiter service, catering, large-scale functions, presentation, maintenance, cleanliness, and safety. Additionally, this role involves problem-solving to achieve high-end customer service and enhance the guest experience. Flexibility is required for this roster-based position, including working mornings, days, evenings, and weekends.