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Closing: 12-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 12-Sep-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- Attractive salary including 17% super and flexible/hybrid options available
Responsibilities
- Efficiently manage the CIO’s schedule, ensuring optimal time allocation.
- Organize meetings and events, preparing necessary documentation and materials.
- Proactively address and respond to issues as they arise, ensuring smooth operations.
- Coordinate travel arrangements with attention to detail and efficiency.
Requirements
- Demonstrated experience in providing high-level administration support including the ability to deal with information of a sensitive and confidential nature.
- Excellent organisational and time management skills, the ability to effectively deal with conflicting priorities daily under limited direction and the ability to meet strict deadlines.
- High level interpersonal, written and verbal communication and relationship management skills, coupled with the confidence to liaise and build relationships with people at all levels.
- Demonstrated ability to effectively deal with conflicting priorities on a daily basis under limited direction.
- High level analytical and problem-solving skills, with the ability to be pro-active and resolve issues.
Benefits
- Flexible working options
- Leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne is committed to making the recruitment process fair and equitable for all candidates.
Closing: 18-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 18-Oct-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- HEW Level 5 salary + 17% superannuation and staff benefits
Responsibilities
- Manage the planning, processing, scheduling and delivery of the student enrolment processes and activities across the organisation for all student cohorts.
- Support the further development of enrolment/re-enrolment processes across the University.
- Assist the Coordinator, Enrolment Operations and Compliance Services to ensure that all enrolment related activity runs smoothly and on schedule.
- Work closely with other enrolment staff to ensure that student enrolment administration needs are met and that students have a positive and hassle-free enrolment experience.
- Act as a subject matter expert for key operational activities and work closely with key stakeholders to ensure that students’ transition from application to enrolment is seamless.
Requirements
- Demonstrated ability in customer/student focused operations.
- Demonstrated commitment to excellence in service provision, quality, and promotion of a culture of continuous improvement.
- Analytical and problem-solving skills with the ability to investigate and make informed decisions regarding complex issues.
- Proven capacity to conceptualise, develop, review and maintain significant policies and procedures.
- Demonstrated ability to learn and use effectively a variety of computer software packages such as the University’s Student Management System.
- Experience in higher education / vocational education / Foundation and Pathways administration management, especially in relation to enrolments, course advice and enquiry management is preferred.
- Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment.
Closing: 20-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 20-Oct-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- Not Available
Responsibilities
- Support ongoing research projects by conducting tasks such as data collection, analysis, literature reviews, and project administrative duties.
- Contribute to advancing knowledge in health literacy, co-design, and health equity.
- Participate in various research activities and training programs.
- Continuously develop expertise in scholarly research and professional practices.
Requirements
- Experience in statistical/quantitative analysis using software packages such as SPSS, STATA or R.
- Experience in conducting qualitative research, analysis, and use of software programs such as NVivo.
- Experience in psychometric research.
- A passion for public health and to improve health and equity among communities that experience inequities.
- Demonstrated ability to work independently and collaboratively in a multi-disciplinary environment.
- Bachelor of Public Health or Bachelor of Psychology or related undergraduate degree (preferably a Masters for Research Assistant).
- PhD in Public Health or related area (for Research Fellow).
Benefits
- Flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Candidates will only be contacted at the end of the advertising period.
Closing: 31-Jul-2024
Expired
Job Summary
Dates
- Opening date: not available
- Closing date: 31-Jul-2024
Responsibilities
- Develop new AI algorithms tailored for predicting material behaviours based on material parameters and real operating conditions.
Requirements
- Meet Swinburne PhD admissions requirements.
- Meet University language requirements.
- Must be domestic students.
- Be able to commence the program in the year of the offer.
- Enrol as a full-time PhD student.
- Have previous study in an appropriate area of Robotics & Mechatronics Engineering and/or Computer Science.
Benefits
- Stipend $41,650.00 (p.a.) for 3.5 years
Notes
- This position is currently located at the Hawthorn campus.
- The incumbent must be willing to travel between and work at a range of locations.
- Applicants must be domestic students as per the Higher Education Support Act at the time of award. Domestic students include: Australian citizens, Australian permanent residents, a person entitled to stay in Australia, or to enter and stay in Australia, without any limitation as to time; or a New Zealand citizen.
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.
- We welcome and encourage applicants from diverse backgrounds to apply.
- We are committed to making the recruitment process fair and equitable for all our candidates.
- We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
- Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
Closing: 12-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 12-Sep-2024
Location
- Hawthorn campus
Salary
- HEW 6 salary + 17% super
Responsibilities
- Managing administrative tasks related to research applications, offers, and enrolments.
- Providing guidance to staff and research students on regulations and procedures.
- Performing a variety of administrative functions to ensure efficient management of research admissions.
Requirements
- Experience in the Australian tertiary education context, particularly in postgraduate research education and research administration.
- Knowledge of the operations of a tertiary institution, including organisational structures, governance and committee functions, policies and procedures.
- Experience in developing, implementing and applying policies and procedures for compliance with University and research administration requirements.
- Ability to anticipate future requirements and analyze problems to identify solutions.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
Closing: 10-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 10-Sep-2024
Location
- Croydon and Hawthorn campus
Salary
- Not Available
Responsibilities
- Inspiring and engaging students
- Planning, delivery, assessment, and evaluation of education and training programs
- Customizing programs to cater to varied learner needs
- Teaching and assessment duties on campus, online, hybrid, and in workplaces
Requirements
- Minimum 3 years of building, construction, or related engineering industry experience
- Ability to implement innovative teaching programs in Building and Construction
- Fostering inclusive and safe learning environments
- Technical knowledge of building and construction industry legislations and requirements
- Certificate IV in Training and Assessment TAE40116
- Technical knowledge of National Construction Code and workplace safety legislation
- Advanced Diploma of Building Design (Architectural) or equivalent qualifications
Benefits
- Hybrid work options
- Discount study fees
Notes
- Appointment subject to passing a Working with Children Check
Closing: 27-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 27-Sep-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- HEW Level 7 salary + 17% super and benefits
Responsibilities
- Administration and maintenance of Swinburne’s Managed Operating Environments across virtual environments.
- Focus on endpoint modern management and ensuring end user configurations are purpose-driven and tailored to client requirements.
- Provide third level technical support to level 1 and 2 teams by taking on escalated tickets from support teams.
- Diagnose and resolve intricate technical challenges.
- Collaborate closely with cross-functional teams to guarantee seamless IT operations.
- Escalate incidents to the Senior Endpoints Environment Engineer if a situation is not governed by policy or precedent.
Requirements
- Experience in configuring, administering, and supporting IT infrastructure services including on-prem, cloud services and virtualization.
- Experience with endpoint operating systems and related services; experience with Microsoft Azure & O365, Virtual Desktop technologies.
- Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations.
- Understanding of Endpoint Security, ACSC essential 8 maturity model and experience with security tools.
- Experience with automation technologies and PowerShell scripts.
- A degree level qualification in information technology, information systems, or equivalent.
Benefits
- Flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check and a National Police Check.
- Swinburne is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity.
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- 17-Jun-2024 - Closing Date
Responsibilities
- Collaborating with stakeholders and colleagues to enhance the University's applications
- Analyzing business requirements and supporting user testing
- Re-engineering business processes
- Delivering exceptional customer service and escalating issues when necessary
- Identifying opportunities to simplify, automate, and transform the University's operations through technology
Requirements
- Demonstrated experience in software incident management and problem management
- Excellent oral and written communication skills
- Strong customer service orientation
- Ability to work on multiple tasks while maintaining high quality standards
- Relevant qualifications and extensive relevant experience
Benefits
- Full-time ongoing position
- Opportunity to work within the student domain of Information Technology
- Enhance operational efficiency for staff and provide a top-notch student experience
Notes
- Role within the student domain of Information Technology
- Location of the role is within the University
- Supporting InPlace and other platforms within the organization
Closing: 06-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 06-Oct-2024
Location
- Hawthorn, Australia
Salary
- HEW 8 + 17% Super. Staff benefits include hybrid work and discount study fees.
Responsibilities
- Craft and implement robust evaluation and reporting frameworks for program assessments.
- Collaborate with key stakeholders to drive successful program objectives.
- Develop effective evaluation processes and tools for rigorous analysis of services.
- Provide high-quality insights to inform stakeholders and governance committees.
Requirements
- Experience in research and analytical skills, preferably in statistics, mathematics, or economics.
- Strong technical skills including programming, business intelligence software, and statistical software.
- Understanding of data collection, processing, modelling, analysis, and communication in higher education.
- Ability to extract and analyze data from complex data sets and systems.
- High-level interpersonal skills to maintain relationships with diverse stakeholders.
- Postgraduate qualifications or extensive experience in a relevant field.
Benefits
- Hybrid work options.
- Discount study fees for staff.
Notes
- This position is open only to applicants who have work rights in Australia.
- Appointment is subject to passing a Working with Children Check.
Closing: 24-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 24-Oct-2024
Location
- Hawthorn, Victoria, Australia
Salary
- Academic Level B + 17% Super. Staff benefits include hybrid work and discount study fees.
Responsibilities
- Deliver engaging content in core units such as sewing, pattern making, draping, garment construction, sustainability, and digital technologies.
- Contribute to curriculum development, teaching, and research at Swinburne’s School of Design and Architecture (SoDA).
- Enhance the student experience and deliver exceptional graduate outcomes.
- Engage in interdisciplinary collaboration with academic disciplines, industry partners, and government entities.
Requirements
- Demonstrated ability to manage curriculum and high-quality teaching in Fashion Design with outstanding graduate outcomes.
- Demonstrated knowledge and professional application of practices including sewing, garment construction, pattern making, and computer-aided design (CAD).
- Sound knowledge of computers and standard design software packages including Style CAD, Clo3D, and Adobe Creative Suite.
- An emerging track record in publishing research and/or attracting external research income through competitive grants and/or industry collaboration.
- Breadth of experience encompassing a diverse range of fashion disciplines such as apparel, soft goods, accessories, and footwear.
- An earned doctoral qualification or significant progress towards attaining a doctoral qualification in Fashion Design or associated field, or professional practice equivalence.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- For more information about the role, please email talentacquisition@swin.edu.au.
Closing: 01-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 01-Oct-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- HEW 7 salary + 17% super
Responsibilities
- Enhance and streamline Swinburne’s internal and external communication strategies.
- Plan, coordinate, and implement communications activities that support the delivery of various programs and initiatives at the university.
- Create a cohesive and engaging communication experience for both internal and external audiences.
- Ensure that all stakeholders, including employees, are well-informed and connected to Swinburne’s mission and values.
- Collaborate with portfolio Communications Managers and the Manager Employee Communications to elevate the impact of communications.
Requirements
- Demonstrated excellence in communications strategy and planning.
- Excellent content production and editorial skills with the ability to work under time pressure to produce high quality communications materials.
- Excellent oral and written communication skills and the ability to communicate with people from diverse backgrounds.
- Demonstrated problem solving skills and the ability to identify and analyse emerging opportunities with respect to their communication needs.
- Completion of a tertiary qualification or substantial relevant experience in corporate communications, media, or a related field.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- For more information about the role, please email talentacquisition@swin.edu.au.
Closing: 06-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 06-Oct-2024
Location
- Hawthorn, Australia
Salary
- HEW 8 + 17% Super. Staff benefits include hybrid work and discount study fees.
Responsibilities
- Shape the future of learning and inspire creativity and innovation in educational design.
- Lead the Learning Design and Innovation unit, acting as a dynamic educational leader.
- Design and produce top-notch learning solutions that are compliant and engaging.
- Collaborate with a dedicated team to cater to unique project needs.
- Engage with enterprise and industry leaders, government bodies, and key stakeholders.
- Cultivate a team culture that embodies core values of innovation and high performance.
- Drive the team in designing impactful learning solutions and pioneering new offerings.
Requirements
- Substantial experience in higher education, vocational education, or professional services.
- Proven experience leading multiple projects concurrently with strong relationship management skills.
- Experience in designing and implementing learning solutions for various sectors and delivery modes.
- Knowledge of relevant teaching/learning tools and learning management systems.
- Excellent understanding of learning design principles, processes, and trends in digital learning.
- Postgraduate qualifications or extensive relevant experience.
Benefits
- Hybrid work options.
- Discount study fees.
- Flexible working options to support work-life balance.
Notes
- This position is open only to applicants who have work rights in Australia.
- Appointment is subject to passing a Working with Children Check.
Closing: 30-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 30-Sep-2024
Location
- Hawthorn, Croydon, and Wantirna campuses
Salary
- Hourly rates dependent on skills and experience.
Responsibilities
- Inspire, engage, and educate learners using industry-leading practices and cutting-edge learning technologies.
- Collaborate with a team of educational professionals to plan, deliver, assess, and evaluate education and training programs.
- Customize and adapt programs to meet the diverse needs of learners, ranging from certificate courses to diplomas and associate degrees.
Requirements
- Demonstrated excellence or capacity to implement high quality, innovative approaches in teaching and assessment, using a variety of learning modes.
- Demonstrated experience or capacity to develop and conduct training programs directed to the needs of industry and the community.
- Demonstrated experience or capacity to develop learning and assessment resources.
- Demonstrated awareness and understanding of Vocational Education and Training policies and frameworks.
- AQF Level 7 or above teaching qualification with relevant method in literacy, language, or numeracy including evidence of currency in related field.
- Certificate IV in Training and Assessment (TAE40122) OR Certificate IV in Training and Assessment (TAE40116) OR Certificate IV in Training and Assessment (TAE40110) including specific units.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- For more information about the role, please email Chris Yit at cyit@swin.edu.au.
Closing: 10-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 10-Oct-2024
Location
- Hawthorn
Salary
- HEW 8 + 17% Superannuation
Responsibilities
- Support the Director of Risk & Audit in delivering risk management and audit services.
- Collaborate with university stakeholders to identify, analyse, and mitigate risks.
- Assist in internal audit reviews.
- Promote transparency, accountability, and ethical behavior at the university.
- Ensure compliance with risk and audit standards.
Requirements
- Experience in providing advice on risk identification and prioritisation.
- Experience in providing strategic input for organisation-wide risk management.
- Ability to ensure the organisation’s Risk Management Policy, Framework and Procedures are applied consistently.
- Experience in managing the annual internal audit plan.
- Experience in advising on business continuity and supporting crisis management.
- Post graduate qualifications in risk management, audit, general business, or similar.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
Closing: 29-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 29-Sep-2024
Location
- Wantirna, Australia
Salary
- HEW level 5 + 17% Super. Staff benefits include hybrid work and discount study fees.
Responsibilities
- Coordinate placement administration across all Vocational Education (VE) programs.
- Facilitate compliance and student agreements with universities and regulatory funding bodies.
- Streamline essential processes to ensure placements meet operational, quality, and compliance standards.
- Work closely with internal and external stakeholders to enhance the placement experience.
Requirements
- Demonstrated experience in high-level quality administrative and support services in a client-focused environment.
- Ability to be flexible and responsive to client needs with a commitment to continuous improvement.
- High level written and verbal communication skills for effective communication with partners.
- Strong organisational and time management skills, including planning, working under pressure, and prioritising tasks.
- Completion of a degree or equivalent combination of relevant experience and/or education/training.
- Work rights in Australia.
Benefits
- Hybrid work options.
- Discount study fees.
- Supportive and collaborative work environment.
Notes
- Appointment is subject to passing a Working with Children Check.
- Applications close on Sunday 29 September 2024, at 11.00pm.
Closing: 02-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 02-Oct-2024
Location
- Hawthorn campus
Salary
- Academic C/D salary (depending on qualifications and experience) plus 17% super
Responsibilities
- Teaching undergraduate and postgraduate courses in sustainable civil infrastructure and digital construction engineering
- Developing and supporting academic programs
- Mentoring students
- Supervising Honours and Master's by Coursework students
- Advancing urban infrastructure through research
- Collaborating with universities, industry, and government
Requirements
- Doctoral qualification in Civil or Construction Engineering or a related field
- Experience in teaching at undergraduate and postgraduate levels
- Track record in quality publications related to construction engineering or digital engineering
- Experience in attracting and managing research grants or industry funding
- Involvement in research collaborations
Benefits
- Flexible working options
- Supportive work environment
- Opportunities for research and collaboration
Notes
- Appointment subject to passing a Working with Children Check
Research Fellow in Collaborative Robotics
Swinburne University of Technology
Hawthorn campus, Swinburne University of Technology, Australia
Similar Jobs
Closing: 23-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 23-Sep-2024
Location
- Hawthorn campus, Swinburne University of Technology, Australia
Salary
- Academic Level B salary + 17% Superannuation and benefits
Responsibilities
- Apply expertise in sensing and robotics to create solutions utilizing cobotic systems for industrial and production processes.
- Lead research projects and supervise postgraduate students.
- Contribute to the research community within the university and across Australia.
- Strengthen existing partnerships with external stakeholders and develop new partnerships.
- Work directly at partner organizations and university partner sites, involving travel outside of Swinburne University and interstate.
Requirements
- Proven track record of implementing practical solutions in real-world scenarios.
- Strong technical skills and proactive problem-solving abilities.
- Ability to contribute to research projects, track milestones, and report on progress.
- Capacity to work collaboratively in a multi-disciplinary research team with minimal supervision.
- Demonstrated written and oral communication skills for scholarly publications and technical reports.
- Experience in industrial settings or regulatory environments is preferred.
- Completion of a doctoral qualification in a related field with knowledge of research techniques and methodologies in robotics, mechatronics, IoT, or related areas.
Benefits
- 17% Superannuation
- Professional development opportunities through the Australian Cobotics Centre training program.
- Flexible working options to support work-life balance.
Notes
- Appointment is subject to passing a Working with Children Check.
- This position is open only to applicants with work rights in Australia.
Closing: 28-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 28-October-2024
Location
- Hawthorn campus, Australia
Salary
- Academic Level A salary + 17% Super and flexible working arrangements
Responsibilities
- Assist lead investigator/s with publishing journal articles, book chapters and other publications.
- Liaise with Indigenous community and museum partners.
- Complete projects and support administrative aspects of research leader roles.
- Undertake independent scholarly activity and apply for research funding.
Requirements
- Experience in supporting research activities collaboratively in a multidisciplinary environment.
- Understanding of research in the university context with ability to use a variety of research methods, including archival research and oral history research methods.
- Research publication track record commensurate with experience and contribution to grant project application and/or delivery.
- Experience in working collaboratively with Australian Indigenous peoples and communities.
- High level communication skills and consulting experience with established links to relevant industries and organisations.
- Ability or potential to attract research funding from external sources or contribute to funded research projects in relevant disciplines.
Benefits
- Flexible working options to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
Closing: 17-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 17-Oct-2024
Location
- Hawthorn, Australia
Salary
- Attractive salary and benefits with flexible working options
Responsibilities
- Oversee the management of higher and vocational education students, focusing on enrolments, curriculum implementation, timetabling, examinations, academic progress, service delivery and graduation activities.
- Provide innovative leadership in a rapidly changing environment, utilizing digital technologies to improve customer service, streamline business processes and deliver student centric administration.
- Ensure streamlined operations across Swinburne’s campuses and international partners, maintaining compliance with governing policies while prioritizing a student-centric approach.
- Represent the university in various industry advisory groups and manage key IT systems, including the Student Management System and Customer Relationship Management System.
- Lead a team of over 130 staff and manage a significant budget collaborating with senior stakeholders to achieve the university's strategic objectives and mission.
Requirements
- Experience in providing strategic leadership in the delivery of tech rich administrative operational requirements across the student lifecycle.
- Ability to champion and develop innovative improvement strategies, aligning operations with leading practices, maintaining a strong focus on quality control, promotion of proactive approaches and student centric business processes.
- Leadership and strategic direction for the growth, development and delivery of teaching, learning, research and administrative functions in support of Swinburne’s strategic objectives.
- Ensure all systems and processes meet and comply with all government policies and procedures at all times, including those of strategic partners both domestic and international.
- Experience in leading, managing, mentoring and coaching for optimal individual and team performance to achieve unit strategic direction.
Benefits
- Flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- For more information about the role, please email Deputy Vice-Chancellor Education, Experience and Employability, Laura-Anne Bull on lbull@swin.edu.au. Applications Close: Thursday the 17th of October at 5pm.
Closing: 16-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 16-Sep-2024
Location
- Hawthorn, Victoria, Australia
Salary
- Swinburne Student Life Level 6 salary + 17% superannuation
Responsibilities
- Oversee the provision of independent advice and advocacy on behalf of students.
- Resolve student concerns in line with University policies and procedures.
- Deliver quality customer service.
- Lead a small team of specialist advocacy officers.
- Manage all operational aspects of the advocacy function.
- Foster self-management of student inquiries.
- Actively manage complex student matters.
- Train and coach the Officers to support their ongoing professional development.
Requirements
- Demonstrated relevant experience in Student Advocacy in a tertiary education environment.
- Experience in developing, interpreting, and implementing policies, procedures, and regulations.
- Demonstrated ability to lead, motivate, and develop a team of specialist practitioners.
- Demonstrated ability to deliver outcomes through leadership in outstanding customer service, evidence-informed practice, and technology-enabled approaches to service provision.
- High level interpersonal skills and well-developed communication skills, both written and oral.
- Ability to negotiate and collaborate across all levels in a complex organisation.
- Experience with Salesforce or similar software platforms is preferred.
- A bachelor degree level qualification in a relevant discipline with at least 4 years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment.