Enrolment Officer
Position: Enrolment position within Student Admin and Library Services
Type: Full-time, 12 months fixed-term position at our Hawthorn campus
Salary: HEW Level 5 salary + 17% superannuation and staff benefits
About the Role
We are seeking a dedicated Enrolment Officer to join our team at Swinburne University to manage the planning, processing, scheduling and delivery of the student enrolment processes and activities that occur across the organisation for all student cohorts.
In this role, you will focus on supporting the further development of enrolment/re-enrolment processes across the University. You will assist the Coordinator, Enrolment Operations and Compliance Services to ensure that all enrolment related activity runs smoothly and on schedule, and you will work closely with other enrolment staff to ensure that student enrolment administration needs are met and that students have a positive and hassle-free enrolment experience.
This role is expected to act as a subject matter expert for key operational activities and is required to work closely with key stakeholders to ensure that students’ transition from application to enrolment occurs and that their experience is a seamless one.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated ability in customer/student focused operations.
- Demonstrated commitment of excellence in the provision of service, quality and the promotion of a culture of continuous improvement.
- Analytical and problem-solving skills with a demonstrated ability to investigate and make informed decisions regarding complex issues.
- Proven capacity to conceptualise, develop, review and maintain significant policies and procedures.
- Demonstrated ability to learn and use effectively a variety of other computer software packages such as the University’s Student Management System.
- Experience in higher education / vocational education / Foundation and Pathways administration management, especially in relation to enrolments, course advice and enquiry management is preferred.
Qualifications
- Completion of a degree without subsequent relevant work experience; or
- Completion of an associate diploma and subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training.
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
For more information about the role, please email talentacquisition@swin.edu.au
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.au
Applications Close: Friday, 18 October 2024 at 11:30pm.
Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.
Disability and Reasonable Adjustments
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.
For a confidential conversation about your accessibility needs or to offer feedback on how we can enhance our recruitment processes to accommodate any adjustments you may require, please contact Swinburne’s Disability Confident Recruitment at DCR@swin.edu.au or call +61 3 9214 3550.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan.
Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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