Senior Advocacy Officer
Swinburne University of Technology Hawthorn, Victoria, Australia- Opening Date: Not Available
- Closing Date: 16-Sep-2024
- Hawthorn, Victoria, Australia
- Swinburne Student Life Level 6 salary + 17% superannuation
- Oversee the provision of independent advice and advocacy on behalf of students.
- Resolve student concerns in line with University policies and procedures.
- Deliver quality customer service.
- Lead a small team of specialist advocacy officers.
- Manage all operational aspects of the advocacy function.
- Foster self-management of student inquiries.
- Actively manage complex student matters.
- Train and coach the Officers to support their ongoing professional development.
- Demonstrated relevant experience in Student Advocacy in a tertiary education environment.
- Experience in developing, interpreting, and implementing policies, procedures, and regulations.
- Demonstrated ability to lead, motivate, and develop a team of specialist practitioners.
- Demonstrated ability to deliver outcomes through leadership in outstanding customer service, evidence-informed practice, and technology-enabled approaches to service provision.
- High level interpersonal skills and well-developed communication skills, both written and oral.
- Ability to negotiate and collaborate across all levels in a complex organisation.
- Experience with Salesforce or similar software platforms is preferred.
- A bachelor degree level qualification in a relevant discipline with at least 4 years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment.
Senior Advocacy Officer
Student advocacy role within Swinburne University
Full-time, ongoing position in a central Hawthorn location
Swinburne Student Life Level 6 salary + 17% superannuation
About the Role
Swinburne Student Life are seeking a Senior Advocacy Officer to join the team to deliver high-quality Advocacy Service to all Swinburne students.
As the Senior Advocacy Officer, you will oversee the provision of independent advice and advocacy on behalf of students and the resolution of student concerns in line with University policies and procedures and deliver quality customer service.
In this role, you will also lead a small team of specialist advocacy officers and will be responsible for managing all operational aspects of the advocacy function. This will include fostering self-management of student inquiries, actively managing complex student matters, and training and coaching the Officers to support their ongoing professional development.
The successful applicant will be a subject matter expert in the field of Student Advocacy and be able to provide evidence-informed advice and leadership to the University in the development of best practice policy and procedures as they apply to tertiary education delivery and service provision.
For more information regarding salary, please click here.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Demonstrated relevant experience in Student Advocacy in a tertiary education environment.
- Experience in developing, interpreting, and implementing policies, procedures, and regulations.
- Demonstrated ability to lead, motivate, and develop a team of specialist practitioners.
- Demonstrated ability to deliver outcomes through leadership in the following areas: outstanding customer service, evidence-informed practice and technology-enabled approaches to service provision.
- High level interpersonal skills and well-developed communication skills, both written and oral, with the ability to negotiate and collaborate across all levels in a complex organisation.
- Experience with Salesforce or similar software platforms is preferred.
Qualifications
A bachelor degree level qualification in a relevant discipline with at least 4 years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
About Swinburne University of Technology
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
Swinburne is the prototype of global best practice.
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
For more information about the role, please email staffrecruitment@swin.edu.au.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on staffrecruitment@swin.edu.au.
Applications Close: Monday, 16 September 2024 at 11pm.
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.
Disability and Reasonable Adjustments
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.
For a confidential discussion regarding accessibility requirements, or to provide feedback on how we can continue to improve our recruitment processes to better accommodate adjustments you require, please reach out to staffrecruitment@swin.edu.au.
Science in Australia Gender Equity (SAGE) at Swinburne
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.
Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the current SAGE Action Plan (2022-2025), focusing on meaningful actions to foster long-lasting change and advance gender equity and diversity in STEMM.
Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact staffrecruitment@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan.
Victoria’s Commitment to Action: Improving international student employment outcomes
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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