Australian University Jobs

• Posted 4 Days Ago

• The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.

• Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.

• 8 week contract, full time hours
• Based at the City Campus but may be required to work and/or be based at other campuses of the University.

• Appointment to this position is subject to passing a Victorian Employee Working with Children Check.

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• The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
• Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.

• Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
• Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
• Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
• Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
• Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.

• Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.

• This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.

• 07-Jun-2024 - Job Opening
• 16-Jun-2024 - Job Closing

• Execute technical support and maintenance, ensuring service requirements and client expectations are met
• Restore services promptly, manage application lifecycles, and maintain software currency
• Facilitate application transitions, manage deployments, and ensure software readiness
• Enhance processes, maintain documentation, and comply with risk management guidelines

• Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience
• Industry experience in a complex organisation, preferably within the Higher Education Sector
• Knowledge of information systems, support practices and ITIL across a wide range of enterprise information systems and related technologies
• Strong technical expertise with broad and in-depth knowledge and skills in multiple technology sets including but not limited to Windows Server and desktop, UNIX, OSX, IIS, Apache, Tomcat, MSSQL, MySQL, Filemaker Pro

• Professional development opportunity for University of Melbourne staff
• Generous leave provisions
• Salary packaging
• Health and well-being services
• Discounts on graduate courses

• This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply.
• Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

• 23-Jun-2024 - Closing Date

• Foster an Agile mindset and culture, champion continual improvement practices, and help build delivery capability within the ITS Division
• Support cross-functional delivery and operational teams to uplift their delivery capability by introducing Agile mindset and embedding Agile principles
• Provide coaching support across delivery enablement, team growth, and individual growth
• Contribute towards a healthy organizational culture within ITS

• Significant experience in supporting ITS teams to achieve high-quality outcomes and excellence in service delivery
• Extensive knowledge and application of relevant Lean and Agile frameworks and approaches
• Familiarity with relevant toolsets (e.g. Atlassian Jira and Confluence) and metrics to support Agile work practices
• Proven ability to form excellent working relationships with stakeholders and key ITS staff

• Competitive remuneration packages including 17% superannuation
• Access to flexible working arrangements and an excellent work-life balance
• Discounted study, professional development initiatives, on-site Gyms, family-friendly campus, salary sacrificing options
• Employee benefits such as access to the Employee Assistance Program, vaccinations, health insurance plan options

• 16-Jun-2024 - Closing Date

• Demonstrated experience in application integration, configuration, management, maintenance, development and support.
• A minimum of 5 years of increasing responsibility within application management, support, delivery and development roles in a mid-sized organisation, with 3 years of software development experience.
• Demonstrated experience with Ascender Pay HRMS technical support and integration.
• Demonstrated technical experience in Oracle database development including SQL and PL/SQL.
• Extensive experience in software integration, configuration, maintenance, development and support, and associated methodologies.
• Demonstrated experience working with managed software service providers.
• Demonstrated experience in IT project methodologies and processes in the successful implementation and delivery of technology projects.
• Experience in working effectively with stakeholders in identifying, communicating, and resolving issues; engaging and managing appropriate resources; managing risks; maintaining progress and achieving desired outcomes within project schedules.
• The successful applicant will be required to provide a national police clearance.
• You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

• Demonstrated experience in application integration, configuration, management, maintenance, development and support.
• A minimum of 5 years of increasing responsibility within application management, support, delivery and development roles in a mid-sized organisation, with 3 years of software development experience.
• Demonstrated experience with Ascender Pay HRMS technical support and integration.
• Demonstrated technical experience in Oracle database development including SQL and PL/SQL.
• Extensive experience in software integration, configuration, maintenance, development and support, and associated methodologies.
• Demonstrated experience working with managed software service providers.
• Demonstrated experience in IT project methodologies and processes in the successful implementation and delivery of technology projects.
• Experience in working effectively with stakeholders in identifying, communicating, and resolving issues; engaging and managing appropriate resources; managing risks; maintaining progress and achieving desired outcomes within project schedules.

• This full-time, fixed-term position offers a salary of $111,152 to $125,191 per annum plus a 17% University superannuation contribution.
• ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
• ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
• For information on the benefits of working at ECU, please visit our website Employment Opportunities Overview.

• The successful applicant will be required to provide a national police clearance.
• You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

Dates

• Opening date: missing
• Closing date: 28-07-2023

Responsibilities

• Support and advice on IT resumption controls
• Business continuity and disaster recovery planning
• Risk assessments
• Business impact analysis
• Collaborate with IT and business stakeholders, R&C champions, and information security professionals

Requirements

• Subject matter expert in Business Continuity Management and Disaster Recovery services
• 5+ years of experience in resilience and continuity services
• Highly developed interpersonal, communication, leadership and negotiation skills
• Postgraduate degree in a relevant discipline
• Degree qualification in a relevant field with extensive relevant experience in disaster recovery and business impact planning

Benefits

• Discount study fees
• Options for hybrid work
• Flexible working options
• Leave and parenting/carer policies

Notes

• Fixed term until December 2025
• Full-time position
• Central Hawthorn location
• Appointment subject to passing a Working with Children Check
• Swinburne offers flexible working options, leave and parenting/carer policies
• Commitment to equity, diversity and inclusion
• Encourages applications from diverse backgrounds
• Encourages applications from Aboriginal and Torres Strait Islander people