Technology Support Officer
Australian Catholic University Ballarat, Victoria- Opening Date: Not Available
- Closing Date: 16-Jul-2024
- Ballarat, Victoria
- Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Providing on-campus IT support for staff and students.
- Fulfilling and logging tickets on ServiceNow our service management platform.
- Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.
- Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.
- Work at our picturesque Ballarat Campus nestled between Lake Wendouree and Main Street, with a cafe, library, and car park on site.
- Work in a friendly and supportive community with excellent work-life balance and opportunities to expand your skills into M365, audio visual, and networking.
- General enquiries can be sent to Jon Morecroft, National Manager, Campus Services, Campus Services at: jon.morecroft@acu.edu.au.
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
POSITION: Technology Support Officer
ORGANISATION UNIT: Campus Services
LOCATION: Ballarat, Victoria
TENURE: Twelve (12) month, fixed-term contract
CLOSING: 16-JUL-2024 at 11:59pm AUS Eastern Standard Time
SYNOPSIS:
- Campus Location: Ballarat, Victoria
- Job No: APTAV100644#007
- Work at our picturesque Ballarat Campus nestled between Lake Wendouree and Main Street, with a cafe, library, and car park on site
- Work in a friendly and supportive community with excellent work-life balance and opportunities to expand your skills into M365, audio visual, and networking
- Benefits include 17% employer superannuation, salary packaging, ACU Advantage Staff Rewards Program, and generous leave provisions
About ACU:
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
About the role:
We are currently looking to appoint a Technology officer for a 12 month fixed-term contract to provide day-to-day support of technology and IT services used by staff, students and University visitors that form part of the ACU Information Technology environment. Under the broad direction of the National Manager, Campus Services or National Manager, Technology Services, you will deliver a client focused experience using service management tools, processes, and reporting, to support the University community and audio-visual enabled spaces. Your highly effective communication skills will play a key role in understanding the technical problems or requests and have specialist technical knowledge and skills to triage and resolve service requests and provide advice and solutions. The position requires working rostered hours which may include after hours and nominated weekend support.
More specifically the role entails:
- Providing on-campus IT support for staff and students.
- Fulfilling and logging tickets on ServiceNow our service management platform.
- Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.
For full position details, refer to the position description.
Contact:
General enquiries can be sent to Jon Morecroft, National Manager, Campus Services, Campus Services at: jon.morecroft@acu.edu.au
What we offer:
The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
- Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging.
How to Apply:
- Review the Position Description and become familiar with Our Mission and the Application process
- Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:
- resume (maximum 5 pages).
- responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
- brief online responses to any pre-screening employment questions.
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship.
Acting in truth, ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone. ACU can offer support for candidates that may require adjustments through the recruitment process.
Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
ADVERTISEMENT: 10607158 Technology Support Officer (Ballarat) 06 May 2024.pdf
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