About Western
Western Sydney University is a modern, forward-thinking, research-led institution committed to excellence in education, research, and community impact. We are proud to be ranked in the top 2% of universities worldwide and hold the top position in the Times Higher Education Impact rankings, with 85% of its research being at or above world standard. At Western Sydney University, we recognise that unlocking your true potential is the key to your success, just as we do for our students. Our core values - Boldness, Fairness, Integrity, and Excellence – serve as guiding principles for our organisational culture and influence the work we do. With a team of 3,500 dedicated staff members, we foster a dynamic, inclusive, and innovative culture deeply rooted in research and dedicated to student-centred excellence. It's the perfect environment for you to thrive professionally. If you are a dedicated and forward-thinking professional seeking a career that can make a meaningful difference, we invite you to discover the abundant opportunities, innovation, and impact that await you at Western Sydney University.

About the Role
Information Technology and Digital Services is seeking an experienced professional to fill the role of ServiceNow Enterprise Service Management Administrator.

The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation. The role also has a common purpose to demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.

This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.

About you
The successful candidate will have tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline. You will have demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development. As a dedicated team player with excellent communication and interpersonal skills, you will excel when developing and implementing exceptional customer focused solutions.

With strong collaboration and negotiation, you will liaise with various colleagues and teams across the University. You will have sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology. Additionally, you will have previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.

Culture
Western Sydney University highly values equity and inclusiveness. We have a proud history of doing so and consider this an important part of our social and civic responsibilities as a University. We strive to contribute to tackling inequalities and promoting wellbeing within our own institution, the Greater Western Sydney region, nationally and internationally. If you share our passion for creating a more equitable and inclusive world, and if you are ready to contribute to meaningful change, join us in our mission to promote equity, inclusiveness, and wellbeing.

What We Offer in Return
At Western Sydney University, we deeply value our staff and recognise their invaluable contributions that drive our mission and uphold our values. In return for your dedication, we offer:

If this sounds like an opportunity for you, we want to hear from you! Apply now ensuring you carefully address each of the selection criteria in your application. Don't miss this chance to work at Western Sydney University, where every day is an opportunity to make a difference!

Remuneration Package: HEW Level 8 $130,740 to $145,135 p.a. (comprising Salary of $110,477 to $122,641 p.a., plus Superannuation and Leave Loading)

Position Enquiries: Please direct specific enquiries regarding the role to Mr Greg Pierce, Senior Manager, Service Office via email g.pierce@westernsydney.edu.au 

Recruitment Enquiries: Specific enquiries or issues with your application may be directed to the Recruitment Team at recruitmentpartnerships@westernsydney.edu.au

Closing Date: 8:30pm, Friday 21 June 2024