Senior Manager, Digital Workplace Services
The University of Melbourne Parkville, Victoria, 3010, Australia- Opening Date: 16-Aug-2024
- Closing Date: 13-Sep-2024
- Parkville, Victoria, 3010, Australia
- Senior Manager 1 Package
- Leading the digital workplace services strategy and team
- Driving initiatives to enhance digital dexterity among University staff and students
- Playing a core leadership role in activating and improving all services provided by Business Services
- A Bachelor’s degree with extensive operational and technical management experience; Master’s degree preferred
- 8+ years’ experience in managing IT support, systems, processes, and vendors
- Strong commercial acumen and financial management skills
- Experience with organisational change management methodologies
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position.
Senior Manager, Digital Workplace Services
Job no: 0050102
Location: Parkville
Role type: Full-time; Continuing
Department: Client Services
Salary: Senior Manager 1 Package
Lead and evolve digital workplace services, driving cultural and technological changes to enhance the digital experience for staff and students.
Pioneer digital innovation, expanding the impact of advanced technologies across the University to boost digital skills and engagement.
Brilliant benefits and a flexible hybrid work environment!
About the Role
The University of Melbourne is seeking a dynamic and experienced leader to join our team as the Senior Manager of Digital Workplace Services. This pivotal role involves steering the strategy and team responsible for delivering top-notch digital workplace services across the University. You will be at the forefront of driving cultural, organisational, procedural, and technological changes to evolve into a unified digital workplace group.
Your responsibilities will include:
- Leading the digital workplace services strategy and team
- Driving initiatives to enhance digital dexterity among University staff and students
- Playing a core leadership role in activating and improving all services provided by Business Services
Who we are looking for
You will have experience with organisational change management methodologies, strategic technology planning, and policy development. Your ability to build a cohesive team culture focused on development, customer service, and continuous improvement, combined with excellent problem-solving skills and sound judgment, enables you to resolve complex issues with diverse stakeholders. Additionally, your strong oral and written communication skills allow you to bridge the gap between digital and business concepts effectively.
You will also have:
- A Bachelor’s degree with extensive operational and technical management experience; Master’s degree preferred
- 8+ years’ experience in managing IT support, systems, processes, and vendors
- Strong commercial acumen and financial management skills
- Experience with organisational change management methodologies
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Client Services
Client Services is an omni channel service access and delivery group, Customer Relationships, Digital Dexterity, Service Management Practice Single point of first contact for service consumers focused on user experience and service improvement. There are four teams in Client Services:
- Service Delivery
- Digital Workplace Services
- Service Management Practice
- Relationship Management
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Additional Reading: Gartner Evolve the Digital Workplace to Improve DEX.pdf
Position Description
Advertised: 16 Aug 2024 12:05 AM AUS Eastern Standard Time
Applications close: 13 Sep 2024 11:55 PM AUS Eastern Standard Time
Apply now