Senior role within the Digital Workplace Experience team
Ongoing, full-time position at our Hawthorn campus
HEW Level 8 salary + 17% super and benefits
We are seeking a Senior Endpoint Environment Engineer to join our Digital Workplace Experience team within the Information Technology department at Swinburne.
In this role, you will be responsible for the administration and maintenance of Swinburne’s Managed Operating Environments across endpoints and virtual environments with an emphasis on endpoint modern management by ensuring that end user configurations are purpose-driven and tailored to effectively fulfill client requirements.
You will lead process improvements, provide a high level of service to the customers of Swinburne IT, liaise with senior staff and key stakeholders where necessary, and ensure the effective resolution of service issues as they arise, including hands on involvement in investigation or an issue and leading other staff for an appropriate resolution.
This role will provide third level technical support and guidance to team members by taking on escalated tickets, employing your expertise to swiftly diagnose and resolve intricate technical challenges, and collaborating closely with cross-functional teams to guarantee seamless IT operations.
To be suitable for this role you will need to have experience in the below key accountabilities:
Postgraduate level qualifications (or progress towards) in information technology, information systems, or equivalent combination of experience/education/training.
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:
Swinburne is the prototype of global best practice.
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
For more information about the role, please email talentacquisition@swin.edu.au.
Please Note: Appointment to this position is subject to passing a Working with Children Check and a National Police Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on talentacquisition@swin.edu.
Applications Close: Friday, 27 September 2024 at 5pm.
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.
Swinburne University of Technology actively supports and encourages individuals with disability to apply. We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.
For a confidential discussion regarding accessibility requirements, or to provide feedback on how we can continue to improve our recruitment processes to better accommodate adjustments you require, please reach out to talentacquisition@swin.edu.au.
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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