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Closing: 27-Jun-2024
Expired
Job Summary
Dates
- Thursday 27 June 2024 - Closing Date
Responsibilities
- Work as part of the COMET collaboration
- Searching for Charged Lepton Flavour Violation
- Make significant contributions to the commissioning of the Phase I detector
- Present results at major conferences and workshops
- Assist in the supervision of PhD and honours students in the School
- Conduct independent research in experimental particle physics at the highest international levels
- Translate research outcomes into high impact publications
Requirements
- Demonstrable scientific creativity
- Exceptional technical knowledge of experimental particle physics
Benefits
- Full-time employment
- 2-year fixed-term appointment
- Remuneration of $80,464 - $109,203 pa Level A
- 17% employer superannuation
Notes
- Employment Type: Full-time
- Duration: 2-year fixed-term appointment
- Work as part of the COMET collaboration
- Seeking outstanding candidates in Experimental High Energy Physics
- Closing Date: Thursday 27 June 2024, 11:55pm AEST
Closing: 27-Jun-2024
Expired
Job Summary
Dates
- 27-Jun-2024 - Closing Date
Responsibilities
- Drive project delivery and operations across the Wellbeing Health and Safety Strategy
- Deliver on large complex project styled work whilst effectively managing conflicting deadlines
- Oversee the health safety and wellbeing governance framework and maintaining a robust governance structure
- Conceptualise, develop, review and update health safety and wellbeing policies and procedures
- Collaborate and communicate with a broad range of diverse stakeholders including students, academics and deep subject matter experts
- Manage a small team to successfully deliver results in a timely manner
Requirements
- Experience working in and managing complex work environments
- Sound understanding of legislative compliance and effective governance systems
- Proven ability to collaborate with a diverse range of working styles and personalities
- Demonstrated experience in leading teams and ability to delegate effectively
- Experience in developing and writing policies
Benefits
- Permanent full-time role
- Salary range from $125,767 - $134,749 plus 17% superannuation
- Employee benefits such as flexible working, discounts in private health insurance and gym memberships, and salary packaging
- Family-friendly working environment
Notes
- Job no: HRC0007129
- Full-time permanent role
- Based in Newcastle, NSW
- Drive positive change by implementing policies and frameworks to ensure everyone’s safety
- University of Newcastle's Looking Ahead Strategic Plan 2020-2025 outlines the commitment to delivering an exceptional student experience and serving communities
- Bronze Award under the Athena Swan Charter
- Position offered as a HEW 9 permanent position
- For Australian residents or valid work permit holders only
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 31 Dec 2024 - Job Closing Date
Responsibilities
- - Analysis of data and consolidation of information for annual quality reports on the University’s Third Party Providers
- - Benchmarking institutional and sector quality assurance, review, and continuous improvement practices
- - Making recommendations on education quality enhancements to inform decision making and positive change
- - Identifying opportunities for educational quality enhancement and project managing associated initiatives
- - Providing high-level support to the Manager, Reviews for cyclic institutional review activities
Requirements
- - Good analytical and problem-solving skills
- - Ability to analyze and manage data in excel files, draft reports, and provide advice on actions to be taken
- - High level of oral and interpersonal skills to liaise with senior staff in a professional manner
Benefits
- - Full-time, fixed-term position with hybrid work options
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- missing
Responsibilities
- This position provides executive support to the Pro Vice-Chancellor Educational Partnerships and Quality (PVC EPQ).
- The Executive Assistant is the first point of contact and liaison for both internal and external stakeholders seeking access to the PVC EPQ.
- This position will provide and facilitate communications between both academic and professional staff within the Education Division and the University to ensure alignment with strategic initiatives.
Requirements
- The successful candidate will have proven experience within an executive setting with demonstrated highly developed organisational, project and time management skills, able to deal effectively with a high-volume workload, competing priorities and unexpected events & demonstrated experience in servicing executive and governance committees.
Benefits
- 35 hour work week
- Work from home up to 2 days per week
- 17% super contributions
Closing: 04-Jul-2024
Expired
Job Summary
Dates
- missing
Responsibilities
- Manage a team of staff responsible for the operational management of enrolments for all students at Charles Darwin University (CDU)
- Provide leadership across a distributed network of staff involved in the end-to-end processes for enrolments and scholarships
- Document relevant policies, procedures, forms, or guidelines
- Oversee day-to-day operational deliverables, meeting deadlines and service level agreements
Requirements
- Completion of, or progress towards, a postgraduate qualification, and/or extensive relevant experience in a managerial role in a highly regulated industry and/or complex organization
- High-level written communication skills
- Strong verbal communication skills
- Track record in delivering against a schedule of administrative deadlines
- Experience in the use of technology to optimize work processes and customer experiences
- Experience managing a team of administrative or customer service staff
- Demonstrated commitment to continuous improvement of processes and practices
- Advanced level of technical proficiency in administrative systems and platforms
Benefits
- An employer who values your contribution to building a bigger, better and stronger University
- Opportunities for professional development, paid study, and career progression
- An enviable lifestyle in the spectacular Northern Territory
- 17% superannuation
- Up to six weeks of paid annual leave
- Up to 26 weeks of paid parental leave (primary care giver), in addition to government payments
- Recognition of prior service with another Australian university / NT Government for Long Service Leave
- Ability to negotiate transfer of leave entitlements under the Public Employment (Mobility) Act 1989
- Free on-campus parking in designated areas
- Employee Assistance Program
- Salary Packaging opportunities
Notes
- missing
Closing: 09-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 01-Sep-2024
- Closing Date: 09-Sep-2024
Responsibilities
- Ensuring compliance with quality standards and regulations
- Developing and implementing quality assurance policies and procedures
- Conducting internal audits to assess quality compliance
Requirements
- Bachelor's degree in a relevant field
- Experience in quality assurance and compliance
- Strong analytical and problem-solving skills
Benefits
- Fixed-term full-time position
- Opportunity to work in the Human Resources branch
- Located at North Terrace Campus
Notes
Closing: 09-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Location
- Adelaide, South Australia 5005 Australia
Salary
- (HEO6) $89,383 - $96,550 salary scale per annum plus an employer contribution of 17% superannuation applies.
Responsibilities
- Collaborate closely with diverse teams across HR to develop, implement and monitor relevant HR Quality and Compliance initiatives.
- Establish robust procedures and ensure compliance risks are identified and effectively managed across the University.
- Manage the University's regulatory requirements in relation to the engagement of independent contractors.
- Ensure compliance with the Child Safety (Prohibited Persons) Act 2016 and the Fair Work Act 2009.
Requirements
- Proficiency in Microsoft Excel, including advanced functions (e.g. VLOOKUP, pivot tables, macros and data analysis).
- Ability to interpret relevant legislation and industrial or professional advice, and update relevant guidelines, processes and frameworks to reflect changes.
- Demonstrated ability to work independently and competently apply problem solving in the application of HR policies, procedures and guidelines.
- Ability to influence change to ensure compliance and good governance of relevant HR policy, guidelines, procedures and practices.
- Demonstrated ability to work and effectively communicate with people at all levels in a large organisation.
Benefits
- Salary packaging.
- Flexible work arrangements.
- High-quality professional development programs and activities.
- On-campus health clinic, gym and other fitness facilities.
Notes
- The position is fixed term and full-time until December 2025.
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
Closing: 18-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 29-Aug-2024
- Closing Date: 18-Sep-2024
Location
- Kensington – Sydney, Australia
Salary
- Salary, Level A - $110,059 to $117,718 per annum + 17% superannuation
Responsibilities
- Enhance research skills by working on blast furnace modelling projects
- Focus on high-temperature experiment of iron ore reduction, biocoke kinetics, and slag chemistry
- Contribute to writing scientific papers and reports for international journals
- Participate in conferences, workshops, and supervising HDR students
- Engage with industry partners
Requirements
- PhD in Metallurgical Engineering, Chemical Engineering, Mechanical Engineering, or related area
- Commitment to staying updated with discipline knowledge, especially in high-temperature experiments
- Ability to conduct high-quality academic research independently
- Track record of high-impact publications and conference presentations
- Teamwork skills, collaboration across disciplines, and building effective relationships
- Strong interpersonal and communication skills
- Understanding and commitment to UNSW's aims, objectives, and values
- Knowledge of health and safety responsibilities and relevant training
Benefits
- Opportunity for scholarly research and professional activities nationally and internationally
- Development of research skills and contributions to academic publications
- Engagement with industry partners and exposure to cutting-edge research
- Access to flexible work options for eligible staff
Notes
- Fixed-term contract for 12 months with likely extension
- Reporting to Prof. Yansong Shen with no direct reports
Head of Quality Assurance and Operations
Macquarie University (Sydney, Australia)
Wallumattagal Campus, North Ryde, Dharug land, North Ryde
Similar Jobs
Closing: 15-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 30-Aug-2024
- Closing Date: 15-Sep-2024
Location
- Wallumattagal Campus, North Ryde, Dharug land, North Ryde
Salary
- Salary Package: From $148,488 per annum (HEW 10), plus 17% employer's superannuation.
Responsibilities
- Lead quality assurance, compliance, and portfolio operational activities to deliver upon the University’s objectives.
- Ensure compliance with educational standards and drive operational efficiency in program delivery.
- Recognize emerging risks in a changing external landscape.
- Implement systems and processes aligned with the University’s Quality Assurance Framework.
- Develop high-quality reports and conduct thorough reviews to ensure compliance with regulatory standards.
- Lead the development, implementation, and review of operational processes, policies, and systems.
Requirements
- Degree and/or extensive equivalent experience in a relevant discipline.
- Expert knowledge of regulatory standards for the provision of higher education.
- Proven experience developing and implementing quality assurance systems and operational processes in higher education.
- Experience leading and managing activities associated with registration of a higher education provider by a regulatory body.
- Experience in managing complex budgets and high-impact projects in an academic or administrative context.
- Strong leadership skills with the ability to drive continuous improvement and manage change effectively.
- Ability to engage and influence stakeholders at all levels.
Benefits
- Flexible work arrangements to support personal commitments and optimize work performance.
- Access to a vibrant local and global community.
- Opportunities for professional development and continuous improvement.
Notes
- If you have any questions/general enquiries, reach out to Keelin George or Bill Egarchos.
- Applications must be submitted online with a resume and cover letter.
Closing: 15-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 15-Sep-2024
Location
- Townsville, Bebegu Yumba campus, Douglas
Salary
- Remuneration at HEWL 6 $85,816 - $92,948 per annum. Up to 17% employer superannuation contributions, leave loading and other generous employee benefits.
Responsibilities
- Provide administrative support and advice to key stakeholders within the Academy.
- Ensure courses and subjects are reviewed in accordance with University policy and procedures, quality frameworks and higher education standards.
- Result in high-quality curriculum delivery to students.
Requirements
- Extensive experience in tertiary education administration.
- Understanding of course quality frameworks and standards.
- Ability to deliver informed and accurate administrative and advisory support to staff within the Academy and other key stakeholders.
Benefits
- Generous superannuation scheme with up to 17% employer contributions with UniSuper.
- 5 weeks of annual recreation leave and 15 days of paid sick/personal/carers leave per year.
- Cultural leave and Flexible working options.
- Attractive options for salary packaging.
- Fitness Passport.
- Employee Assistance Program.
- Professional development support.
- Well-equipped campus facilities including medical, cafes, gym and childcare.
Notes
- Full-time and fixed-term to 20 September 2025.
- Applications close 15 September 2024 at 11.59pm.
Closing: 27-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 27-Sep-2024
Location
- Melbourne, Australia
Salary
- Total remuneration valued to $117,590 - $127,214 (pro rata) pa, including salary component $99,365 - $107,498 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Maintain and update internal and external knowledge articles at the Ask ACU contact center.
- Provide strategic support to the provision of service excellence within the AskACU service model.
- Perform ongoing training and support to AskACU staff nationally.
- Conduct quality assurance on staff interactions to ensure the maintenance of a national standard of service.
- Maintain the internal and external knowledge bases to ensure that staff remain up-to-date with information.
- Work closely with the Coordinator, AskACU Contact Centre and Team Leaders on all campuses to ensure quality service delivery.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/continuing roles, applicants must have permanent work rights.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits including flexible work, study leave, and a variety of leave provisions and salary packaging.
Notes
- General enquiries can be sent to Amy Knurek, National Manager, AskACU Service Operations at: amy.knurek@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Closing: 04-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 13-Sep-2024
- Closing Date: 04-Oct-2024
Location
- Crawley, Perth
Salary
- Base salary range: $112,114 – $122,544 p.a. plus 17% superannuation.
Responsibilities
- Provide technical support for HPC services and optimize HPC environments.
- Collaborate with stakeholders to understand and address compute and storage needs.
- Research, build, and document solutions according to approved guidelines.
Requirements
- Relevant tertiary qualification or equivalent competency.
- ITIL Certification or demonstrated experience in ITIL processes is required.
- Substantial relevant computing experience in compiling and troubleshooting applications, dependencies and libraries in a mixed platform HPC environment and familiarity with compiler toolsets.
- Demonstrated experience in a range of programming and scripting languages, preferably including C++, Python, Fortran and Bash.
- Demonstrated experience with implementing, repairing and maintaining HPC or Linux solutions.
- Deep demonstrated understanding of common HPC tools, such as xCAT to dynamically provision compute, storage, and network resources, and in TORQUE / MAUI to manage the workload and resource requirements of batch jobs, and to schedule and execute jobs across HPC nodes.
- A current National Police Clearance Certificate will be required by the successful applicant.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
- A current National Police Clearance Certificate will be required by the successful applicant.
Closing: 22-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 15-Sep-2024
- Closing Date: 22-Sep-2024
Location
- La Trobe University’s Melbourne, Bundoora campus
Salary
- Competitive Salary including 17% Superannuation
Responsibilities
- Implementing and maintaining a quality management system to ensure high-quality research delivery through La Trobe’s Research Platforms.
- Operational and administrative functions related to research infrastructure.
- Supporting the promotion of and engagement with La Trobe’s capabilities.
- Building effective relationships with stakeholders across the university and industry partners.
Requirements
- A postgraduate qualification in a relevant discipline with several years of experience in a complex research institution; or extensive experience and management expertise; or an equivalent alternate combination of relevant knowledge, training and/or experience.
- Experience implementing or maintaining a quality management system, training in quality audits and knowledge of the ISO9001 accreditation framework, including a commitment to continuous improvement.
- Experience in the operations of centralised research facilities with a focus on service provision and an understanding of policies and practices associated with the successful operation of collaborative research infrastructure facilities.
- Excellent interpersonal skills, especially the capacity to work collaboratively and cooperatively in small teams and to manage multiple stakeholders to achieve stated outcomes.
Benefits
- 17% employer contributed superannuation
- On site child care facilities
- Flexible work arrangements
Notes
- Only candidates with Full Working Rights in Australia may apply for this position.
- All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.
Closing: 15-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 18-Sep-2024
- Closing Date: 15-Oct-2024
Location
- Dutton Park
Salary
- The full-time base salary will range from $78,871 - $130,765 + 17% Superannuation (Academic Level A or B)
Responsibilities
- Conduct research on a MRFF project titled Reducing hospital re-admission for high-risk CARDiology patients (RECARD).
- Explore the implementation of a pharmacist-led interdisciplinary transition of care service in cardiology patients.
- Improve patient re-integration from hospital to community and reduce medication-related harm.
- Manage, coordinate and conduct essential research for the RECARD program.
- Engage in various qualitative and quantitative studies, along with implementation science methodologies.
- Participate in evidence mapping and stakeholder engagement, as well as submission of ethics and governance approvals.
Requirements
- Must maintain unrestricted work rights in Australia for the duration of this appointment.
- Visa sponsorship is not available for this appointment.
- Required to be based in Brisbane to work onsite.
- Candidates should specify in their cover letter which academic level they are applying for (Level A or B).
Benefits
- Access to world-class facilities and equipment.
- Grant writing support and greater research funding opportunities.
- Up to 26 weeks of paid parental leave.
- 17.5% annual leave loading.
- Genuine career progression opportunities via the academic promotions process.
Notes
- For further information, please contact Dr Nazanin Ghahreman-Falconer (Lecturer, School of Pharmacy) at n.ghahremanfalconer@uq.edu.au.
- For application queries, please contact talent@uq.edu.au stating the job reference number in the subject line.
Closing: 08-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 21-Sep-2024
- Closing Date: 8th October
Location
- Herston Campus
Salary
- Base salary will be in the range $98,582 - $107,349 + 17% Superannuation (HEW Level 7)
Responsibilities
- Coordinate program accreditation/recognition applications and ongoing reporting for Faculty programs, including managing site visits/events with overseas accrediting bodies.
- Provide progress updates and advice to senior staff on accreditation-related matters.
- Serve as primary contact for accreditation bodies and establish collaborative relationships across the Faculty to support program quality management initiatives.
Requirements
- A degree with at least four (4) years subsequent relevant experience; or extensive experience and management expertise in administrative fields; or an equivalent combination of relevant experience and/or education/training
- Experience in quality and accreditation processes, including the ability to interpret complex quality and accreditation body requirements, and adapt them to a UQ context
- Demonstrated research, analytical and problem-solving skills and extensive experience in drafting customised reports for senior management, with appropriate attention to detail and consistency
- The ability to prioritise workloads, work independently and meet deadlines
- A high level of proficiency in using applications and business intelligence systems (i.e. advanced Word & Excel, Adobe Professional, Business Objects, visualisation packages) to provide sophisticated reporting solutions and data analysis.
- Demonstrated ability to understand and apply a range of rules, policies and processes with regard to the regulatory and legislative context
- Excellent written and verbal communication skills
- Highly effective organisational, time management and problem-solving skills
- Working knowledge of University administrative systems, policies and procedures or the capacity to rapidly acquire this knowledge.
Benefits
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
Notes
Closing: 30-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 23-Sep-2024
- Closing Date: 30-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 8 – $119,742 – $129,607 p.a. plus 17% super
Responsibilities
- Developing, maintaining, overseeing, and enhancing testing assets, artefacts, and methodologies for automation, including frameworks and automated tests for web applications and back-end functionality.
- Produce test deliverables and execute automation testing.
- Establish and implement optimal strategies for Unit, Integration, and UI automation testing within a CI/CD environment, prioritising high-value, risk-based testing and rapid feedback throughout the pipeline.
- Design and implement reusable automated tests for execution in a CI/CD pipeline.
- Assist in the adoption and execution of API testing methods.
Requirements
- Undergraduate qualifications in a relevant discipline or an equivalent combination of relevant experience and education/training in Testing.
- Extensive experience and expertise in developing and maintaining automation frameworks and test scripts using Selenium with Python and C#, alongside the Microsoft technology stack (C#, ASP.NET, SQL Server, Coded UI, Microsoft Visual Studio).
- Demonstrated experience in test automation techniques for API (Postman), service layer, client, and Windows-based applications, as well as mass/bulk execution methods using tools like Selenium Grid and Test Agents Pool.
- Exposure to Testing Integration in DevOps pipeline CI/CD preferably using Bamboo/GitHub.
- Experience in automation testing with Salesforce.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Quality Officer
University of the Sunshine Coast
90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556
Similar Jobs
Closing: 03-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 24-Sep-2024
- Closing Date: 03-Oct-2024
Location
- 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556
Salary
- Level 7, $99,285 - $108,534 p.a., plus up to 17% employer superannuation
Responsibilities
- Guide and support the University on navigating the Higher Education Standards Framework (HESF) and TEQSA requirements with expertise and clarity.
- Drive the creation, execution, and monitoring of innovative quality assurance and improvement initiatives throughout the University.
- Champion a culture of continuous enhancement by identifying and sharing best practices across all areas.
- Engage actively with the Quality Team and the broader Governance and Risk Management Team to advance our collective goals.
Requirements
- Extensive knowledge of government frameworks and legislation shaping higher education quality and standards, including the Australian Qualifications Framework, TEQSA Act 2011, and HESF.
- A solid understanding of university governance, operations, and decision making processes, with the ability to see how legislation, policies, and plans connect to daily actions and outcomes.
- Ability to interpret complex legislation and regulations and communicate their impact clearly to a diverse range of stakeholders.
- Skilled at researching, identifying, and adapting best practices for quality improvement and assurance across the university.
- Confident in using sound judgement to handle sensitive compliance matters with discretion and confidentiality.
- Exceptional organisational skills, enabling you to prioritise tasks, meet deadlines, and work effectively within a team environment.
- Excellent communication skills, both written and verbal, with the ability to consult, influence, and work across various levels and areas of the organisation.
Benefits
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
Notes
- UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences.
- UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.
- UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au.
Closing: 16-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 16-Oct-2024
Location
- Ho Chi Minh City
Salary
- Competitive VND salary starting from VND25,500,000 depending on proven track record in meeting all the key selection criteria.
Responsibilities
- Prepare various periodic reports on service demand (enquiries and appointments), customer experience (customer satisfaction rates, service level agreement, feedback about services,…) and individual service volume and quality.
- Allocate 'unassigned' online enquiries to ensure they are assigned and actioned in a timely manner.
- Act as the subject matter expert for all digital service platforms and provide training to new staff. Develop and update system user guides. Coordinate system access grant and termination to ensure compliance.
- Identify and promote good practices to develop alignment and adoption of smarter ways of working across the unit.
- Diagnose and coordinate with the Service Quality and IT Services team, RMIT Australia on issues relating to service platforms.
- Work closely with the Student Connect and Family Connect teams to continuously update relevant internal and public information channels including the Digital Toolkit, website and digital signages.
- Actively support the implementation of new service platforms (if any) and the changes to current service platforms.
- Coordinate and actively participate in relevant User Acceptance Tests.
- Support the identification of opportunities for process improvement and platform enhancement to improve service quality.
- Actively contribute to a positive culture and team environment via team discussion, project contributions and feedback.
- Perform other tasks as assigned by the Quality Assurance Coordinator.
Requirements
- A bachelor's degree in a relevant discipline.
- Work experience in a systems and improvement-oriented service environment, preferably in an educational environment.
- Familiarity with data collection, analytics and reporting tools including SQL, Power BI and Microsoft Excel desired.
- Demonstrated issue resolution skills, Ability to source relevant additional information.
- Demonstrated strong commitment to innovation and quality.
- Proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
- Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
- Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- Private medical insurance
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
- English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 6.0 or equivalent, as outlined in the RMIT Recruitment, Selection and Onboarding Guidelines.
Higher Degree Research (HDR) Coordinator, SoCM (School of Clinical Medicine)
The University of New South Wales (UNSW Sydney)
Hybrid - Role will require a minimum of 3 days working predominantly at the Kensington Campus, with some travel to other clinical campuses in Sydney as required
Similar Jobs
Closing: 17-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 03-Oct-2024
- Closing Date: 17-Oct-2024
Location
- Hybrid - Role will require a minimum of 3 days working predominantly at the Kensington Campus, with some travel to other clinical campuses in Sydney as required
Salary
- From $100k base + 17% super and leave loading
Responsibilities
- Responsible for all aspects of HDR candidate administration.
- Provide the highest quality service and support to current and prospective HDR candidates, Postgraduate Coordinators and supervisors.
- Enhance HDR candidate experience and contribute to a culture of continuous improvement in HDR coordination.
- Achieve effective working relationships and work as part of a team with other HDR Coordinators in the Faculty.
Requirements
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.
- Highly advanced interpersonal, written and oral communication skills.
- Demonstrated experience providing effective customer service and support to clients at all levels.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- High proficiency of computer literacy, working with a range of computer systems and applications, including Microsoft Office 365 suite including Teams, OneDrive, Excel, Word, Powerpoint and Outlook and with using UNSW’s enterprise systems.
Benefits
- 17% Superannuation and leave loading
- Flexible working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
Notes
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
- UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.