Coordinator AskACU Training and Quality Assurance
Australian Catholic University Melbourne, Australia- Opening Date: Not Available
- Closing Date: 27-Sep-2024
- Melbourne, Australia
- Total remuneration valued to $117,590 - $127,214 (pro rata) pa, including salary component $99,365 - $107,498 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Maintain and update internal and external knowledge articles at the Ask ACU contact center.
- Provide strategic support to the provision of service excellence within the AskACU service model.
- Perform ongoing training and support to AskACU staff nationally.
- Conduct quality assurance on staff interactions to ensure the maintenance of a national standard of service.
- Maintain the internal and external knowledge bases to ensure that staff remain up-to-date with information.
- Work closely with the Coordinator, AskACU Contact Centre and Team Leaders on all campuses to ensure quality service delivery.
- Candidates must hold Australian work rights to apply for this position.
- For permanent/continuing roles, applicants must have permanent work rights.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits including flexible work, study leave, and a variety of leave provisions and salary packaging.
- General enquiries can be sent to Amy Knurek, National Manager, AskACU Service Operations at: amy.knurek@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
POSITION: Coordinator AskACU Training and Quality Assurance
ORGANISATION UNIT: Ask ACU
LOCATION: Melbourne, Australia
TENURE: Full-time continuing role at Melbourne campus
CLOSING: 27-SEP-2024 at 11:59pm AUS Eastern Standard Time
SYNOPSIS:
- Campus Location: Melbourne, Australia
- Job No: APTAV119954#013
- Benefits include 17% employer superannuation, salary packaging and generous leave provisions
- Supportive and collaborative team culture
About ACU:
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
About the role:
We currently have an opportunity in our team for a Coordinator to maintain and update internal and external knowledge articles at our Ask ACU contact center. In this role, you will provide strategic support to the provision of service excellence within the AskACU service model. This includes performing on-going training and support to AskACU staff nationally, conducting quality assurance on staff interactions to ensure the maintenance of a national standard of service and maintaining the internal and external knowledge bases to ensure that staff remain up-to-date with information. You will work closely with the Coordinator, AskACU Contact Centre and Team Leaders on all campuses to ensure quality service delivery.
For full position details, refer to the position description.
Contact:
General enquiries can be sent to Amy Knurek, National Manager, AskACU Service Operations at: amy.knurek@acu.edu.au
What we offer:
The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
- Total remuneration valued to $117,590 - $127,214(pro rata) pa, including salary component $99,365 - $107,498 (pro rata) pa (HEW 7), employer contribution to superannuation and annual leave loading.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging.
Find out more information about the benefits or working at ACU here.
How to Apply:
- Review the Position Description and become familiar with Our Mission and the Application process
- Click the 'View Position Description and Apply' button, and populate your candidate application details, including your:
- resume (maximum 5 pages).
- responses to the Selection Criteria and Core Competencies in a cover letter (maximum 2 pages) or in the online Declaration and Criteria application page.
- brief online responses to any pre-screening employment questions.
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)
Acting in truth, ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone. ACU can offer support for candidates that may require adjustments through the recruitment process.
Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers
ADVERTISEMENT:
10608517 Coordinator AskACU Training and Quality Assurance 26 August 2024.pdf
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.