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Manager Client Support
University of the Sunshine Coast
90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556; 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Similar Jobs
Closing: 27-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 27-Oct-2024
Location
- 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556; 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Salary
- Level 10, $163,035 inclusive of 17% employer superannuation
Responsibilities
- Lead the way in shaping Client Support by empowering Technical and Campus Support teams to deliver outstanding service across all channels.
- Drive exceptional efficiency and effectiveness in service delivery, guiding the team to achieve high client satisfaction and seamless resolutions.
- Champion continuous improvement in IT services, making a lasting impact by helping evolve and enhance support across the university.
Requirements
- Proven success in leading a customer focused IT service delivery function within a large, complex organisation.
- Extensive experience with tools, processes, and metrics that drive a comprehensive IT service experience and campus support operations.
- Strong leadership abilities and skills in developing and maintaining high performing teams to meet both strategic and operational goals.
- Experience in leading and managing incident and problem resolution effectively.
- Exceptional communication and reporting skills, with a talent for building relationships with internal and external stakeholders.
Benefits
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
Notes
- UniSC is an equal opportunity employer, committed to diversity and inclusion.
- Applications for this position close midnight, Sunday 27 October 2024.
- Your completed application must include a resume, and a response to selection criteria.
Closing: 03-Nov-2024
Expired
Job Summary
Dates
- Opening Date: 18-Oct-2024
- Closing Date: 03-Nov-2024
Location
- Flexible, Geelong - Waurn Ponds, Melbourne - Burwood
Salary
- HEW 7 $101,858 - $112,156
Responsibilities
- Identify and lead business analysis techniques to identify business needs and change opportunities
- Ensure the effective implementation of all Student Management System related projects
- Consult a diverse range of stakeholders to clarify information requirements
- Deliver effective and efficient communications
- Collaborate closely with University staff and Vendor of the Student Management System
- Engage in process improvement activities
- Provide advice to users of the Student Management System
Requirements
- A Degree with substantial subsequent relevant experience or equivalent
- Experience working within a large scale and complex organisation
- Experience as a business analyst in an IT development environment or Higher Education
- Knowledge of systems and business improvement capabilities
- Experience designing effective solutions to complex business and technical problems
Benefits
- Generous parental leave and ability to purchase additional leave
- Flexible working arrangements
- Ongoing learning and development opportunities
- Inclusive and supportive culture
- Opportunities for career growth
Notes
- Contact Tracey Hynes, Senior Coordinator, Business Analysts on tracey.hynes@deakin.edu.au for a confidential discussion
- Applications close on 03 November 2024 at 11:55pm
IT Analyst
Australian Catholic University
North Sydney, Australia | Brisbane, Australia | Melbourne, Australia
Similar Jobs
Closing: 15-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 15-Oct-2024
Location
- North Sydney, Australia | Brisbane, Australia | Melbourne, Australia
Salary
- Total remuneration valued to $95,827 - $103,735 (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Responding to IT requests and ensuring stakeholders are kept informed on progress.
- Maintaining the Enterprise Architecture Repository to ensure accurate records are maintained.
- Managing stakeholder and subject matter expert meetings and workshops with clear agendas and documented outcomes.
- Supporting the team to ensure high quality outcomes are achieved.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/continuing roles, applicants must have permanent work rights.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.
Notes
- General enquiries can be sent to Duaine Nightingale, National Manager, Enterprise Architecture Services at: Duaine.Nightingale@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Closing: 07-Nov-2024
Job Summary
Dates
- Opening Date: 25-Oct-2024
- Closing Date: 07-Nov-2024
Location
- UNSW Kensington Campus, Sydney, NSW
Salary
- Starting Salary $123004 plus generous superannuation and leave loading
Responsibilities
- Conduct change analysis and change impact assessments using Change Methodologies (i.e. PROSCI/ADKAR) to inform and support successful change management outcomes.
- Document change impact assessment outcomes to determine the scale of change and associated business readiness to develop a portfolio view of change.
- Conduct stakeholder analysis to identify stakeholder commitment, impact, influence, and engagement to align engagement strategies.
- Provide input and insights into change planning to ensure change management activities align with the needs of the business, identifying risks and mitigation strategies, with recommendations for improvements.
- Consult and collaborate with all operational business groups and project team to understand current and future state, and to ensure business requirements are translated into documentation.
- Prepare status reports of change and project activities against critical path timelines for key governance bodies.
- Develop key messages for communication planning, and liaising with project team and communication teams to ensure a coordinated communication approach across the program and with key stakeholders.
- Review and analyse change management tools and activities (including leadership alignment, stakeholder engagement, and cultural assessment), and ensure they are relevant and up to date.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
Requirements
- Qualifications in change management and/or relevant experience gained in organisational change management gained through any other combination of education, training and/or experience.
- Experience or knowledge of change management program delivery within the higher education sector.
- Relevant experience in planning, developing, and implementing change communications for all levels of stakeholders, with a strong understanding and proven experience in effectively communicating program communications.
- Strong analytical and decision-making skills, and advanced skills in the use of standard office toolsets including word processors, video, spreadsheets, drawing/diagramming tools (such as Excel, PowerPoint, Word and Viso).
- Strong interpersonal skills, with the ability to clearly convey information and ideas through a variety of channels (oral, written, social media) to individuals or groups in an engaging manner.
- Sound stakeholder management skills with the ability to build and maintain effective internal and external working relationships, influence others and liaise effectively with a range of stakeholders to ensure successful outcomes.
- Proven organizational skills and the ability to operate autonomously while demonstrating strong initiative and a proactive approach to deal with multiple tasks, establish priorities and meet deadlines.
- Demonstrated success working effectively and collaboratively in a team environment.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
Benefits
- Flexible hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- The University reserves the right not to proceed with any appointment.
Closing: 05-Nov-2024
Expired
Job Summary
Dates
- Opening Date: 22-Oct-2024
- Closing Date: 05-Nov-2024
Location
- Crawley, Perth, Australia
Salary
- Base salary range: $91,833 – $97,052 p.a. plus 17% superannuation.
Responsibilities
- As a point of contact for staff, troubleshoot and resolve system-related issues, and escalate issues to the appropriate team or vendor as required, to ensure timely resolution.
- Resolve requests, incidents, and problems on behalf of users in a timely manner, and in line with the agreed service levels.
- Adopt the appropriate support processes to ensure efficient and effective delivery of services and support.
Requirements
- Relevant tertiary qualification or demonstrated equivalent competency.
- ITIL certification or experience in ITIL processes is desirable.
- Familiarity with Blackboard, Turnitin, and Echo360 for managing course content and assessment workflows would be highly beneficial.
- Knowledge of SAML for single sign-on integration and LTI configuration for seamless tool interoperability across learning platforms will be an asset.
- Experience in administering and maintaining systems, including exposure to management, integration, backup procedures and systems testing.
- Some travel may be required, including interstate.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
- To learn more about this opportunity, please contact Ray Proffitt at ray.proffitt@uwa.edu.au.
Closing: 03-Nov-2024
Expired
Job Summary
Dates
- Opening Date: 18-Oct-2024
- Closing Date: 03-Nov-2024
Location
- Flexible, Geelong - Waurn Ponds, Melbourne - Burwood
Salary
- HEW 7 $101,858 - $112,156
Responsibilities
- Investigate operational requirements, problems, and opportunities to seek effective business solutions.
- Assist in the analysis of stakeholder objectives and underlying issues arising from investigations into business requirements and problems.
- Identify and lead business analysis techniques to identify business needs and change opportunities, gather, document and analyse requirements and implement solutions.
- Ensure effective implementation of all Student Management System related projects in line with business requirements.
- Consult a diverse range of stakeholders to clarify information needs and criteria for success.
- Deliver effective communications using appropriate influencing techniques to increase understanding and support.
- Collaborate closely with University staff and Vendor of the Student Management System.
- Engage in process improvement activities and adopt new ideas to increase adoption of change.
- Provide advice to users of the Student Management System and develop practical solutions based on stakeholder needs.
Requirements
- A Degree with substantial subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
- Experience working within a large scale and complex organisation.
- Experience as a business analyst in an IT development environment or Higher Education.
- Experience gathering, documenting and managing user requirements.
- Knowledge of systems (Callista highly desirable), process and business improvement capabilities.
- Experience designing effective solutions to complex business and technical problems.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Tracey Hynes, Senior Coordinator, Business Analysts on tracey.hynes@deakin.edu.au.
- Applications for this position close on 03 November 2024 at 11:55pm.
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 07-Jun-2024 - Job Opening
- 16-Jun-2024 - Job Closing
Responsibilities
- Execute technical support and maintenance, ensuring service requirements and client expectations are met
- Restore services promptly, manage application lifecycles, and maintain software currency
- Facilitate application transitions, manage deployments, and ensure software readiness
- Enhance processes, maintain documentation, and comply with risk management guidelines
Requirements
- Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience
- Industry experience in a complex organisation, preferably within the Higher Education Sector
- Knowledge of information systems, support practices and ITIL across a wide range of enterprise information systems and related technologies
- Strong technical expertise with broad and in-depth knowledge and skills in multiple technology sets including but not limited to Windows Server and desktop, UNIX, OSX, IIS, Apache, Tomcat, MSSQL, MySQL, Filemaker Pro
Benefits
- Professional development opportunity for University of Melbourne staff
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 07-Jun-2024 - Job Opening
- 23-Jun-2024 - Job Closing
Responsibilities
- Sourcing, manipulating, cleaning, analysing, and transforming data from diverse sources to meet reporting needs across the Student Support and Delivery portfolio and external University stakeholders upon request.
- Developing and implementing data models, algorithms, and statistical methods to uncover trends and patterns.
- Translating intricate datasets into succinct reports with compelling narratives, emphasising key findings and recommendations for non-technical stakeholders.
Requirements
- Tertiary qualification in data science, computer science, statistics, mathematics, or related fields, or equivalent combination of experience and education/training.
- Proficiency in Excel, including Power Query, VBA, advanced functions, pivot tables, and data visualisation for effective analysis and presentation.
- Strong proficiency in Python or similar programming languages for data analysis.
- Experience with data visualisation tools such as Tableau, Power BI, or similar platforms for creating interactive and visually appealing dashboards.
Benefits
- Brilliant benefits and a flexible hybrid work environment!
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 06 Jun 2024 - 20 Jun 2024
Responsibilities
- Support the management of administrative processes for the Government loan schemes, ensuring compliance.
- Support the Fees team in ensuring the smooth operation of fees administration.
- Contribute to system reviews and service enhancements to enrich the student experience.
Requirements
- Exceptional organizational skills for planning, prioritizing, monitoring, and evaluating tasks.
- Thorough understanding of the enrolment process and its impact on fees and compliance.
- Strong communication and interpersonal skills to provide advice on government legislation and University policies.
Benefits
- Professional development opportunity for University of Melbourne staff.
- Generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
Notes
- This position is a professional development opportunity for University of Melbourne staff.
- Visa sponsorship is not available for this position.
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 31 May 2024 - Advertised
- 16 Jun 2024 - Closing
Responsibilities
- Collaborate with University stakeholders and Business Services to analyse and specify requirements for Digital Products Centre of Excellence initiatives and projects, fostering strong relationships.
- Apply a wide range of analysis techniques for effective project delivery, and actively contribute to the ongoing uplift in capability within the Business Analysis Practice.
Requirements
- Possess substantial experience in business requirements analysis within large, complex organisations.
- A relevant postgraduate qualification with significant relevant experience, or an equivalent combination of relevant significant experience and/or education and training.
Benefits
- Brilliant benefits and a flexible hybrid work environment!
- Generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses.
Notes
- Job no: 0062274
- Role type: Full-time; Continuing
- Visa sponsorship is not available for this position.
Senior Business Analyst
The University of New South Wales (UNSW Sydney)
Kensington NSW (Hybrid Flexible Working)
Similar Jobs
Closing: 19-Jun-2024
Expired
Job Summary
Dates
- Opening date: 05-06-2024
- Closing date: 19-06-2024
Responsibilities
- Act as Scrum Master or Project Manager as required for the BAU team and/or take on a lead role on specific project engagements; including team facilitation and planning.
- Provide subject matter expertise, quality support and advice regarding the effective use, capabilities and constraints of Dynamics 365 and other relevant information management systems to inform prioritisation, delivery and maintenance activities.
- Investigate, analyse and document business requirements, functional designs and specifications and proactively identify and document areas for process improvement.
- Analyse, define, size, refine, priortise and progress the relevant backlogs of work, ensuring impacts, risks and issues are considered.
Requirements
- Proven experience as a Product Owner, Business Analyst or Technical Business Analyst with a practical understanding of modern project management methodologies.
- High level of technical proficiency/expertise in a range of systems and software such as Visio, PowerPoint, Microsoft Word, Microsoft Teams and project management tools e.g. JIRA.
- Experience in Microsoft Dynamics 365 and/or Power BI or related capabilities.
- Understanding of domain area processes and information management systems.
- Demonstrated experience in providing creative and innovative solutions to problems, analyse and improve systems and processes, and apply quality assurance frameworks to deliver continuous improvement.
- Demonstrated high level of attention to detail, including analytical skills with the ability to collect, interpret and evaluate both quantitative and qualitative data to successfully interpret requirements and deliver effective solutions.
- Demonstrated ability to build and maintain strong customer relationships with a diverse range of stakeholders and proven ability to create and deliver clear communications documentation, influence and negotiate to achieve successful outcomes.
- Demonstrated ability to provide end-user support, and design and deliver relevant training.
- You are available for occasional (planned) after-hour work required to complete performance verification testing for release, including upgrades.
Benefits
- Flexible working
- Additional 3 days of leave over the Christmas period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- Employment Type: Full-Time (35-hour week)
- Duration: Ongoing role
- Location: Kensington NSW (Hybrid Flexible Working)
- Applications close: Wednesday 19th June 2024 at 11.55pm
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
- UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
Closing: 18-Jun-2024
Expired
Job Summary
Dates
- 18-Jun-2024 - Closing Date
Responsibilities
- - Work within scrum team to deliver requirements per sprint and participate within all scrum ceremonies.
- - Partner with customers to analyse their needs, identify and evaluate business requirements, and assist with the design of solutions which effectively deliver desired outcomes.
- - Perform a lead role in driving process improvements, investigating, analysing, and documenting business processes and the underlying business model for a system or process area.
- - Participate in the preparation of business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
- - Perform a key role in projects, working collaboratively with the project managers, vendors, and business users, including managing project scope, impact assessments, risk analysis, testing and co-ordinating with various stakeholders to ensure successful outcomes and, operational and strategic goals.
Requirements
- - Proven experience delivering on Digital products i.e Adobe AEM, ACS, AA, AAM, AT, AL.
- - Relevant tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience within IT.
- - Extensive professional experience as a business analyst or equivalent experience in business system analysis or business systems support role, in a large and complex organisation, ideally in higher education.
- - Extensive knowledge of and experience in an Agile delivery model (Scrum/Kanban).
- - High-level knowledge and competency in the use of professional business analysis techniques and methods.
Benefits
- - Flexible hybrid working
- - Additional 3 days of leave over the Christmas Period
- - Access to lifelong learning and career development
- - Progressive HR practices
- - Discounts and entitlements
Notes
- - Full time continuing role within UNSW IT
- - Hybrid Working Opportunities
- - UNSW is committed to equity diversity and inclusion
Closing: 19-Jun-2024
Expired
Job Summary
Dates
- Opening date: 04-06-2024
- Closing date: 19-06-2024
Responsibilities
- Develop your reporting and analysis skills and deliver reporting and support services for research grant management, higher degree research, and research ethics compliance.
- Implementing reporting solutions to ensure that business requirements are met.
- Analysing business needs in a university setting, extracting data from enterprise systems (HR, Grants, Publications, Finance), creating and delivering reports and delivering reporting solutions.
- Identifying and implementing improvements to administrative processes.
Requirements
- Basic experience using databases, data analysis software, automation, and programming (e.g., SQL, XML) to analyse datasets, perform complex analysis, and generate reports.
- Attention to detail, methodical work approach, and the ability to identify issues.
- Proficiency in documenting progress and solutions using software tools.
- Organisational skills, both for independent work and collaboration within a team.
- Ability to escalate issues, prioritise tasks, and meet deadlines in a fast-paced environment.
- Effective customer service, verbal, and written communication skills, especially when conveying technical concepts to internal and external stakeholders.
- Understand and commit to UNSW’s aims, objectives, and values.
- Knowledge of health and safety responsibilities, including psychosocial and physical aspects.
Benefits
- Competitive salary and access to UNSW benefits including:
- Flexible/Hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
- Affordable on-campus parking
Notes
- Hybrid/flexible working, full-time (35 hours week), permanent role
- Reporting to the Deputy Director of Research Analysis, Data and Reporting, Karoliina Guss
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
- UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
- The University reserves the right not to proceed with any appointment.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted Today
Responsibilities
- provide project management for research programs related to health literacy including project planning, tracking, implementing, analysis and reporting
- review and modify existing project processes and procedures, implement revisions that streamline systems and more effectively supports research output
- contribute to the development and evaluation of Statewide health literacy initiatives, including training and ambassador programs, seminar series, and Communities of Practice
- provide updates to the Chief Investigator/Supervisor about progress of research activity
- analyse data using statistical analysis and modelling, report on findings and, in collaboration with more senior researchers, use this to further the research work undertaken
- source information, research and prepare drafts for research publications and presentations including preparing literary reviews and carrying out theoretical research to support the overall research objectives
- manage the preparation of documentation for publications and presentations aligned to the research program objectives
- undertake appropriate research procedures in accordance with relevant ethics protocols
- prepare material for submission to ethics committees when required
Requirements
- 3-5 years of research experience
- 5 to 10 years of research experience, including experience managing, reporting, and disseminating research data
- experience leading end-to-end discrete research projects
- experience working with external partners and stakeholders
Benefits
- Fantastic Opportunity to be part of an important collaboration with the Sydney Health Literacy Lab and NSW Health promoting health literacy
Notes
- Part time (0.80 FTE) fixed term 3 Year role as Research Support Officer/Senior Research Support Officer
- To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.
- Sponsorship / work rights for Australia: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- Posted Yesterday
Responsibilities
- support the University’s postgraduate and research communities by delivering a range of advisory and community outreach support activities
- support the cultural competence development of the Peer Learning Advisor team with a focus on the Aboriginal and Torres Strait Islander student experience
- ensure equipment are operational and take initiative to resolve and identified issues across in all work environments assigned
- document procedures and processes, in consultation with others, according to existing policy and guidelines
- assist with and ensure the smooth operations of Event programs
- lead guided tours around the library for prospective University Students and members of the public
- other Duties or special projects/programs as assigned by the Manager Site Service
Requirements
- identify as Aboriginal and/or Torres Strait Islander
- have a positive approach to customer service, taking responsibility for follow up and ensuring that internal and external clients’ needs and expectations are met
- an understanding of the student experience and an ability to empathize with those engaged in research or study at University, being a recent graduate will be advantageous
- have a valid Working With Children Check
- must be willing to travel around campus to different sites and approximately once a month travel to the University Camden campus
- willingness and ability to learn about the latest technologies
- event planning experience will be advantageous but not required
- excellent written and verbal communication skills
- has strong experience with the full suite of Microsoft Office products
Benefits
- missing
Notes
- Full time, Fixed Term position until April 2025
- Great opportunity to work with students and provide advisory support for coursework and research
Closing: 18-Jun-2024
Expired
Job Summary
Dates
- Posted 2 Days Ago
Responsibilities
- Lead stakeholders in capturing detailed requirements and transforming them into strategies and solutions
- Oversee projects and business as usual stream of work collaborating daily with internal stakeholders, developers, and testers
- Establish relationships for effective communication with external vendors
- Drive engagement with diverse stakeholders to deeply understand, analyze, and define business requirements
- Develop and present innovative, feasible solutions tailored to stakeholder needs
- Create, refine, and maintain comprehensive documentation capturing business processes and technical specifications
- Identify risks and benefits of proposed solutions and assist in testing deliverables
- Act as a scrum master to maintain Jira board and manage product backlog
- Help product owners in analyzing production incidents and triaging them to the correct team
- Champion quality assurance standards and ensure solutions meet organizational benchmarks
- Ensure clear and continuous communication with internal stakeholders to achieve aligned outcomes
Requirements
- Bachelor’s degree in a relevant field or equivalent combination of training and experience
- Previous business requirements analysis and business process analysis experience
- Understanding of change management principles with agile methodology
Benefits
- Offering a competitive remuneration package including 17% superannuation
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 20-Jun-2024 - Closing Date
Responsibilities
- Assist to identify gaps in process, customer service, SLA achievements, and IT/vendor partnerships
- Act as the entry point for new assets services/processes ensuring adherence to support process
- Contribute to business engagement sessions and form value add relationships with the broader IT Team
- Perform queue management activities to ensure timely ticket resolution/fulfilment
- Manage customer expectations and assist to identify opportunities
Requirements
- Relevant tertiary qualification or demonstrated equivalent competency
- ITIL certification or substantial experience in ITAM Service Delivery process
- Demonstrated experience in providing support and troubleshooting for Hardware and Software management
- Highly developed understanding and experience with contemporary computing platforms
- Sound analytical and problem-solving skills
Benefits
- Full-time appointment on a fixed term basis for 2 years
- Base salary range with superannuation benefits
- Opportunity to work in a small team and contribute to IT Services Delivery
Notes
- Job no: 517344
- Work type: full time
- Level 6
- Fixed term basis for 2 years
- Contact: Alan Crofts on (+61) 044 914 8092 or at Alan.crofts@uwa.edu.au
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 7/6/2024 - Job Posted
Responsibilities
- Collaborate with University stakeholders to understand business problems and objectives and then determine the requirements necessary to achieve goals.
- Prepare detailed documentation, mapping business needs and requirements.
- Facilitate design sessions with relevant specialists to develop technical solutions.
- Determine effective and appropriate practices while managing projects to ensure high quality services.
Requirements
- Demonstrated experience reviewing and analysing business processes and identifying business improvements.
- Highly developed organisational and project management skills.
- High level written and oral communication skills, with the ability to communicate effectively with diverse stakeholders.
- Experience or knowledge on the Agile methodology (highly desired).
- Experience using student enrolment systems such as Student One (highly desired).
Benefits
- Generous superannuation contribution (17%)
- Customisable salary packaging benefits through Paywise
- 17.5% Leave Loading
- Parental Leave (26 weeks for the primary caregiver)
- Annual Leave (20 days)
- Personal Leave (14 days)
- Curtin University Leave (2 days)
- Study Leave
- Community Service Leave
- Long Service Leave after 7 years of continuous service (65 days/13-week entitlement for full-time staff)
- Recognition for Prior Service
- Health and Wellness benefits like on-campus Medical Centre and Healthy Lifestyle Program
Notes
- Full-time, 12 month fixed term contract
- Job Reference: 1214240
- Current work rights in Australia required for the tenure of this role
- Applications close: 11:00am AWST, on Sunday 23 June 2024.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 6/6/2024 - 20-Jun-2024
Responsibilities
- Act as a first point of contact at reception to visitors, clients and suppliers
- Coordinate and manage a portfolio of small-scale venue bookings
- Provide venue and event support to the team
- Undertake administrative tasks and support
- Update and maintain the venue management system
- Provide guidance and advice on health and safety
Requirements
- Excellent initiative and organizational skills
- Strong interpersonal skills
- Exceptional customer service
- Demonstrated computer literacy
- Experience in venue management system Momentus
Benefits
- Full-time, fixed-term 12-month contract
- Possibility for extension
- Excellent public transport options
- Vibrant working environment
Notes
- Job Reference: 1221377
- Full-time, fixed-term 12-month contract with possibility for extension
- Support the team in delivering high-quality service and events at our Perth CBD
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- 17-Jun-2024 - Closing Date
Responsibilities
- Collaborating with stakeholders and colleagues to enhance the University's applications
- Analyzing business requirements and supporting user testing
- Re-engineering business processes
- Delivering exceptional customer service and escalating issues when necessary
- Identifying opportunities to simplify, automate, and transform the University's operations through technology
Requirements
- Demonstrated experience in software incident management and problem management
- Excellent oral and written communication skills
- Strong customer service orientation
- Ability to work on multiple tasks while maintaining high quality standards
- Relevant qualifications and extensive relevant experience
Benefits
- Full-time ongoing position
- Opportunity to work within the student domain of Information Technology
- Enhance operational efficiency for staff and provide a top-notch student experience
Notes
- Role within the student domain of Information Technology
- Location of the role is within the University
- Supporting InPlace and other platforms within the organization