Support Analyst

The University of Western Australia

Crawley, Perth, Australia

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Expired

Dates

Location

Salary

Responsibilities

As a point of contact for staff, troubleshoot and resolve system-related issues, and escalate issues to the appropriate team or vendor as required, to ensure timely resolution.
Resolve requests, incidents, and problems on behalf of users in a timely manner, and in line with the agreed service levels.
Adopt the appropriate support processes to ensure efficient and effective delivery of services and support.

Requirements

Relevant tertiary qualification or demonstrated equivalent competency.
ITIL certification or experience in ITIL processes is desirable.
Familiarity with Blackboard, Turnitin, and Echo360 for managing course content and assessment workflows would be highly beneficial.
Knowledge of SAML for single sign-on integration and LTI configuration for seamless tool interoperability across learning platforms will be an asset.
Experience in administering and maintaining systems, including exposure to management, integration, backup procedures and systems testing.
Some travel may be required, including interstate.

Benefits

Flexible working options considered.
26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
4 weeks annual leave with the option to purchase more.
13 weeks long service leave after seven years.
Salary packaging options.
17% superannuation, with the option to reduce to the minimum super guarantee.
25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
Incremental progression based on 12 months continuous service.

Notes

This position is only open to applicants with relevant rights to work in Australia.
To learn more about this opportunity, please contact Ray Proffitt at ray.proffitt@uwa.edu.au.