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Dates
- 06 Jun 2024 - 20 Jun 2024
Responsibilities
- Support the management of administrative processes for the Government loan schemes, ensuring compliance.
- Support the Fees team in ensuring the smooth operation of fees administration.
- Contribute to system reviews and service enhancements to enrich the student experience.
Requirements
- Exceptional organizational skills for planning, prioritizing, monitoring, and evaluating tasks.
- Thorough understanding of the enrolment process and its impact on fees and compliance.
- Strong communication and interpersonal skills to provide advice on government legislation and University policies.
Benefits
- Professional development opportunity for University of Melbourne staff.
- Generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
Notes
- This position is a professional development opportunity for University of Melbourne staff.
- Visa sponsorship is not available for this position.
Fees & Compliance Support Adviser
Job no: 0315491
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 6 $96,459 - $104,413 p.a. plus 17% super
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 6 $96,459 - $104,413 p.a. plus 17% super
- Support the management of administrative processes for the Government loan schemes, ensuring compliance.
- Support the Fees team in ensuring the smooth operation of fees administration.
- Contribute to system reviews and service enhancements to enrich the student experience
- Brilliant benefits and a flexible hybrid work environment!
As required by clause 1.15.9 of the 2024 EA, current casual or fixed-term employees of the University will be provided with 7 days of prior opportunity to apply for and be considered for vacant continuing positions if they meet the following criteria:
- they have been employed by the University over two or more semesters and over two consecutive calendar years,
- they have been employed on a 0.5 FTE or more time fraction, and
- they have the skills, experience, qualifications, and expertise required by the Selection Criteria.
In addition, redeployment candidates will be given a prior opportunity under the Recruitment and Appointment Policy together; this cohort is known as Priority Candidates.
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply. Eligible staff wishing to apply must update their profile on the application page to indicate they are ‘currently employed by the University of Melbourne’. This will confirm eligibility for positions that are open to internal staff applicants only.
About the Role
Join our dynamic team as a Fees and Compliance Support Adviser, where you'll play a crucial role in coordinating administrative processes for Government Loan Schemes (FEE-HELP, HECS-HELP, SA-HELP, OS-HELP). Under the guidance of the Team Leader, you'll ensure the University meets its obligations under the Higher Education Support Act 2003 (HESA), supporting the Fees team for smooth operation and compliance. You'll also contribute to system reviews and the development of improved customer services to enhance the student experience at the University of Melbourne. Your role will involve providing accurate information to students, stakeholders, and government departments, supporting the broader Fees portfolio, and collaborating across various teams to ensure efficient service delivery
About the Role
Join our dynamic team as a Fees and Compliance Support Adviser, where you'll play a crucial role in coordinating administrative processes for Government Loan Schemes (FEE-HELP, HECS-HELP, SA-HELP, OS-HELP). Under the guidance of the Team Leader, you'll ensure the University meets its obligations under the Higher Education Support Act 2003 (HESA), supporting the Fees team for smooth operation and compliance. You'll also contribute to system reviews and the development of improved customer services to enhance the student experience at the University of Melbourne. Your role will involve providing accurate information to students, stakeholders, and government departments, supporting the broader Fees portfolio, and collaborating across various teams to ensure efficient service delivery
Your responsibilities will include:
- Supporting the management of administrative processes for Government Loan Schemes (FEE-HELP, HECS-HELP, SA-HELP, OS-HELP) to ensure legislative compliance efficiently.
- Auditing student requests for Government Assistance HELP Loan Schemes to confirm eligibility.
- Supporting post-census date "Clear Government Deferrable Debt and Commonwealth Assistance Notice" processes to ensure data integrity.
- Supporting the broader Fees team as required.
Who we are looking for
We’re seeking someone with exceptional organisational skills who is adept at planning, prioritizing, monitoring, and evaluating tasks to ensure timely delivery in a dynamic, high-pressure environment. You will have a thorough understanding of the enrolment process and its impact on fees and compliance, along with the ability to build strong relationships with Enrolments, Student Services, and Systems teams. Your strong communication and interpersonal skills will be essential, as you’ll provide consistent, high-quality advice on government legislation and University policies to both students and staff. Experience in process improvement and participating in cross-functional working groups to drive positive change is also highly valued.
We’re seeking someone with exceptional organisational skills who is adept at planning, prioritizing, monitoring, and evaluating tasks to ensure timely delivery in a dynamic, high-pressure environment. You will have a thorough understanding of the enrolment process and its impact on fees and compliance, along with the ability to build strong relationships with Enrolments, Student Services, and Systems teams. Your strong communication and interpersonal skills will be essential, as you’ll provide consistent, high-quality advice on government legislation and University policies to both students and staff. Experience in process improvement and participating in cross-functional working groups to drive positive change is also highly valued.
You will also have:
- Relevant degree or substantial experience, or a combination of both.
- High data literacy and extensive expertise with the StudentOne database.
- Proficient in Microsoft Office, especially Excel, for data auditing and analysis.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
- The responses against the Selection Criteria^ (found in the Position Description)
If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.
Advertised: 06 Jun 2024 12:05 AM AUS Eastern Standard Time
Applications close: 20 Jun 2024 11:55 PM AUS Eastern Standard Time
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