Victoria UniversityFootscray, AustraliaSimilar Jobs
Closing: 31-Oct-2024
Expired
Job Summary
Dates
Opening Date: 10-Oct-2024
Closing Date: 31-Oct-2024
Location
Footscray, Australia
Salary
$124,066 - $129,080 per annum plus 17% employer superannuation
Responsibilities
Develop and implement effective management strategies to enhance the Centre’s operations.
Oversee resource allocation and ensure optimal use of facilities and staff.
Build and maintain strong relationships with stakeholders to foster collaboration and support.
Ensure the Centre operates sustainably and efficiently, adhering to best practices and organisational standards.
Drive initiatives that align with the Centre’s mission and contribute to its long-term success.
Requirements
Proven stakeholder management experience, with a track record of developing and maintaining effective internal and external relationships with key stakeholders and partners.
Demonstrated leadership experience in managing and motivating teams, with the ability to drive performance and achieve results.
Expertise in business development and strategic planning, with a clear ability to set, implement, and deliver on strategies that support organisational objectives.
Benefits
Family friendly workplace
Diverse and inclusive workplace
Range of benefits and leave to enhance work and personal life.
Notes
Applications that do not address the Key Selection Criteria listed will NOT be considered.
For further information relating to the position, please contact Nyadol Nyuon, Director, Sir Zelman Cowen Centre by email at Nyadol.Nyuon1@vu.edu.au.
Deakin UniversityGeelong - City, Geelong - Waurn Ponds, AustraliaSimilar Jobs
Closing: 20-Oct-2024
Expired
Job Summary
Dates
Opening Date: 14-Oct-2024
Closing Date: 20-Oct-2024
Location
Geelong - City, Geelong - Waurn Ponds, Australia
Salary
HEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)
Responsibilities
Deliver effective and efficient outcomes and outputs against team and operational work plans utilising multiple clinical and data management software systems simultaneously.
Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment and welcoming environment for students and staff accessing services.
Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate ensuring relevant referrals to various Health and Wellbeing services as per existing guidelines.
Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others.
Clarify expectations and respond promptly to client requests, queries or complaints to ensure client needs are met to agreed standards and timelines and escalating to appropriate staff as required.
Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
Requirements
Medical reception experience
Experience in a customer service environment in a large organisation
Knowledge of medical terminology and medical software packages. Best Practice desired
Current CPR certificate
This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)
Benefits
Access to a variety of leave options including generous parental leave and the ability to purchase additional leave
Flexible working arrangements to help manage work-life balance
Ongoing learning and development opportunities to grow your career
An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
Due to privacy concerns, active Deakin students will not be considered on this occasion.
Western Sydney UniversityHawkesbury CampusSimilar Jobs
Closing: 21-Jun-2024
Expired
Job Summary
Dates
missing
Responsibilities
The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.
Requirements
Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.
Benefits
Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.
Notes
This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
The University of MelbourneParkville, Victoria, 3010, AustraliaSimilar Jobs
Closing: 20-Sep-2024
Expired
Job Summary
Dates
Opening Date: 06-Sep-2024
Closing Date: 20-Sep-2024
Location
Parkville, Victoria, 3010, Australia
Salary
UOM 6 – $96,459 – $104,413 p.a. plus 17% super
Responsibilities
Manage tickets efficiently and accurately for all jobs assigned to you and your domain(s), including initial diagnosis, classification, prioritisation, and resolution of all support tickets encountered.
Provide prompt support to staff, students, and external stakeholders across various channels (e.g., phone, portal, webchat, in person) for incidents or requests assigned by a Service Delivery Senior Consultant.
Assist with peak period activities and major incidents across the division to ensure Business Services meets operational obligations and agreed service levels, regardless of circumstances.
Requirements
Undergraduate qualifications in a relevant discipline or an equivalent combination of education and relevant experience.
A background in Service Centre or Support within Higher Education including HR and Finance: Financial Management Enquiries, HR People Management Enquiries, HR Business Systems (ERP) Support.
Industry-based Service Centre training (e.g., HDI, HDAA) or relevant experience, with a proven ability to deliver solutions within your nominated Cluster, prioritising customer experience in all actions.
Experience in Network/Telephony: Provide support for the physical network as well as local and mobile telephony systems at the University.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
The University of MelbourneParkville, Victoria, AustraliaSimilar Jobs
Closing: 11-Oct-2024
Expired
Job Summary
Dates
Opening Date: 04-Oct-2024
Closing Date: 11-Oct-2024
Location
Parkville, Victoria, Australia
Salary
UOM 6 – $96,458 – $104,413 p.a. plus 17% super
Responsibilities
Managing all assigned tickets within your designated domain(s), including initial diagnosis, classification, prioritisation, and resolution of support tickets.
Acting as a subject matter expert within your domain, supporting service transition and driving continuous improvement.
Offering immediate support to academic staff, students, and external stakeholders through various channels (e.g., phone, portal, webchat, in person) for incidents or requests allocated by a Service Delivery Senior Consultant.
Requirements
Undergraduate qualifications in a relevant discipline or equivalent mix of education and relevant experience.
Industry-based Service Centre training (e.g., HDI, HDAA) or proven experience in delivering solutions within your designated Cluster, with a strong focus on customer experience.
Previous experience in a Service Centre or in-person support team within a large and complex organisation.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply.
The University of New South Wales (UNSW Sydney)Sydney, NSWSimilar Jobs
Closing: 17-Jun-2024
Expired
Job Summary
Dates
17 Jun 2024 - Closing Date
Responsibilities
Engage in individual and/or collaborative research in a manner consistent with disciplinary and interdisciplinary practice.
Pursue and develop a research program related to the UNSW Centre’s strategic priorities.
Create impact through various forms of research outcomes including publications in high quality journals, books and conferences and other non-traditional forms such as public reports, educational outputs, and creative works.
Conduct research/scholarly activities under limited supervision, either independently or as a member of a team.
Develop and manage large data sets with integrity in the development of impact frameworks and strategies for social good in sustainable and inclusive economies.
Contribute to the Centre’s research and industry engagement by contributing or leading (under limited supervision) applications for competitive government and industry grants.
Requirements
A PhD or equivalent experience in business, economics, management, sociology or a relevant field with expertise in social and/or environmental impact.
Demonstrated track record in research aligned with the Centre’s strategic priorities with outcomes of high quality and high impact with clear evidence of the desire and ability to continually achieve research excellence as well as the capacity for research leadership.
High-level qualitative or quantitative research, and a proven record in the use of a range of data analysis techniques; knowledge of appropriate IT software such as Stata, SPSS, Endnote and NVIVO.
Demonstrated ability to obtain research funding and participate in collaborative research and educational projects.
Demonstrated ability to undertake independent research, high-level of initiative and flexibility, team- oriented independence and problem-solving ability to meet strict and competing deadlines.
Demonstrated experience and expertise cultivating and participating in diverse collaborations that include academic and non-academic stakeholders.
Demonstrated experience and expertise in project management including management of budgets and financial information, data collection and analysis, measuring and reporting outcomes, and the ability to work to agreed timelines.
Current Australian working rights.
Benefits
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over Christmas period
Discounts and entitlements (retail, education, fitness)
Notes
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
The University of SydneyDarlington CampusSimilar Jobs
Closing: 27-Jun-2024
Expired
Job Summary
Dates
Posted 10 Days Ago
Responsibilities
Lead strategic initiatives for First Nations staff and students
Contribute to academic activities through teaching and research
Implement First Nations Strategic Initiatives
Develop the Business School's profile and relationships
Chair the University of Sydney Business School Indigenous Strategy and Services committee
Collaborate with other Associate Deans
Requirements
Hold a PhD
Identify as Aboriginal and/or Torres Strait Islander
Have established relationships with key Indigenous communities, industry, and academic institutions
Understand governance, policy, and compliance frameworks
Experience in people leadership and management
Benefits
Attractive remuneration package
Relocation assistance may be provided if required
Notes
Exciting opportunity to join the leadership team at the University of Sydney Business School
Full-time (1 FTE) position of a fixed-term basis for 3 years with possibility for renewal for a further 2 years with an underlying continuing position at an Associate Professor Level
Develop and implement strategies to encourage Aboriginal and Torres Strait Islander students to attend the University
Provide specialist advice and support academically, professionally, and pastorally to ensure successful retention, progression, and graduation of students
Requirements
Understanding of Aboriginal and Torres Strait Islander culture
Knowledge of higher education policies and resources
Experience in delivering education programs
Benefits
Salary packaging
Flexible work arrangements
Professional development programs
On-campus health clinic and fitness facilities
Notes
Position requires a valid Working with Children Check
The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.
Requirements
Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
Benefits
8 week contract, full time hours
Based at the City Campus but may be required to work and/or be based at other campuses of the University.
Notes
Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
1. Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.
2. Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.
3. Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.
4. Master RMIT student record system, administrative systems and service management platform to perform case management.
5. Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.
6. Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.
7. Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.
8. Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)
9. Lead or participate in team projects to enhance the experience of families.
10. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.
11. Perform other tasks as assigned by the Manager, Family Connect.
Requirements
1. Bachelor’s degree in a relevant discipline.
2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
3. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.
4. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
5. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
6. Demonstrated professional and communicative maturity.
7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
8. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
9. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence –Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- 13th month Tet bonus
- Private medical insurance (for you and your dependents)
- Annual health check
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
English proficiency requirement: IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Flinders UniversityAdelaide City Campus / Kaurna CountrySimilar Jobs
Closing: 23-Jun-2024
Expired
Job Summary
Dates
Opening date: not available
Closing date: 23-06-2024
Responsibilities
Provide exceptional customer service in a frontline service capacity, supporting customers with a range of enquiries.
Offer in-person support for student related issues such as wayfinding and connection to service, maintaining student ID cards, enrolment and class registration support, fees, exams, graduations and general queries.
Provide administrative support and other appropriate duties as directed.
Maintain positive, collaborative relationships with a wide variety of other student service providers throughout the University.
Host campus tours for students, prospective students and other visitors.
Requirements
Confident interpersonal and communication skills.
Ability to build and maintain effective relationships with team, other staff, students, and external stakeholders.
Approachable individual with a vibrant attitude.
Experience in customer service roles is a bonus, but not required.
Must be a student enrolled at City Campus.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services, including in-house training programs.
Diversity and inclusion for all students and staff.
Commitment to Reconciliation and Indigenous Employment.
Flinders UniversityBedford Park / Kaurna CountrySimilar Jobs
Closing: 16-Jun-2024
Expired
Job Summary
Dates
12 Days Ago - Posted
Fixed Term until December 2024
Responsibilities
Manage day-to-day College administration by administering student data in university systems.
Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities.
Requirements
Excellent verbal and written communicator with well-developed interpersonal and customer service skills.
Motivated self-starter who can work independently and collaboratively in a fast-paced environment.
Knowledge of contemporary administrative systems, software, and practices.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services
Vibrant campus life and amenities including on-campus health care services, gym, and childcare center (Bedford Park, South Australia).
Notes
Higher Education Officer Level 4
Full-Time
Valid National Police Certificate required
Evidence of up-to-date COVID-19 vaccinations may be required