Customer Service Officer

Job Title: Customer Service Officer

Company: Deakin University Australia

Job No: 564467

Work Type: Part-time

Location: Geelong - City, Geelong - Waurn Ponds

Categories: Administration, Customer Service

Salary: HEW 5 $80,199 - $89,950 + 17% Superannuation (pro rata, part time)

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

The Role:

The Health and Wellbeing Customer Service Officer is the primary point of contact for Deakin students and staff seeking professional services provided by the Health and Wellbeing Centres. To enable this, this position maintains broad and up-to-date knowledge of the University’s news, events, policies and procedures by networking with relevant areas across the Deakin services as well as an up-to-date knowledge of external guidelines such as Department of Health and Human Services and Medicare.

To be successful, you will have:

• Medical reception experience
• Experience in a customer service environment in a large organisation
• Knowledge of medical terminology and medical software packages. Best Practice desired
• Current CPR certificate
• This role requires the incumbent to apply for and maintain a Working With Children Check (refer to Deakin’s Recruitment Procedure for further details)

Your key responsibilities will be to:

• Deliver effective and efficient outcomes and outputs against team and operational work plans utilising multiple clinical and data management software systems simultaneously.
• Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment and welcoming environment for students and staff accessing services.
• Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate ensuring relevant referrals to various Health and Wellbeing services as per existing guidelines.
• Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others.
• Clarify expectations and respond promptly to client requests, queries or complaints to ensure client needs are met to agreed standards and timelines and escalating to appropriate staff as required.
• Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.

How to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role, please contact Lee Hallahan (Team Leader, Customer Service) on lee.hallahan@deakin.edu.au

For a copy of the position description, please see below:

PD - Customer Service Officer (1).pdf

*Due to privacy concerns, active Deakin students will not be considered on this occasion.

About us:

The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.

We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.

As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

Applications for this position close on: 20/10 at 11.55pm

Advertised: 14 Oct 2024 AUS Eastern Daylight Time