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Closing: 06-Nov-2024
Job Summary
Dates
- Opening Date: 09-Oct-2024
- Closing Date: 06-Nov-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 5 – $83,159 – $95,518 p.a. plus 17% super (pro rata for part time)
Responsibilities
- Collaborate with the student engagement team to ensure teaching and learning spaces are accessible and effectively operated for users.
- Maintain spaces and equipment to optimise the use of teaching and learning facilities.
- Assist students and users with bookings and usage of spaces and facilities to enhance teaching and learning activities.
- Support budget management, procurement, and risk assessments for the spaces, ensuring compliance with OHS requirements under the guidance of the Student Engagement Lead.
Requirements
- A relevant degree and/or trade, or an equivalent combination of relevant experience and educational training.
- Current enrolment as a coursework student at the University of Melbourne.
- Desirable experience in a customer service industry, as well as exposure to a scientific or medical laboratory environment, and preferably in a tertiary education setting.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Closing: 06-Nov-2024
Job Summary
Dates
- Opening Date: 09-Oct-2024
- Closing Date: 06-Nov-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 5 – $83,159 – $95,518 p.a. plus 17% super (pro rata for part time)
Responsibilities
- Collaborate with the student engagement team to ensure teaching and learning spaces are accessible and effectively operated for users.
- Maintain spaces and equipment to optimise the use of teaching and learning facilities.
- Assist students and users with bookings and usage of spaces and facilities to enhance teaching and learning activities.
- Support budget management, procurement, and risk assessments for the spaces, ensuring compliance with OHS requirements under the guidance of the Student Engagement Lead.
Requirements
- A relevant degree and/or trade, or an equivalent combination of relevant experience and educational training.
- Current enrolment as a coursework student at the University of Melbourne.
- Desirable experience in a customer service industry, as well as exposure to a scientific or medical laboratory environment, and preferably in a tertiary education setting.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Closing: 10-Nov-2024
Job Summary
Dates
- Opening Date: 26-Oct-2024
- Closing Date: 10-Nov-2024
Location
- Ballarat, Victoria
Salary
- $97,371 p.a. plus up to 17% superannuation
Responsibilities
- Provide evidence-based assessment and short-term psychological interventions.
- Assess for, and manage, emerging, acute, and complex student mental health issues, including student risk.
- Support the development of resources to support the mental health and resilience of students.
- Contribute to local counselling team response to critical incidents including provision of psychological first aid.
Requirements
- Eligibility for registration as a Psychologist, Mental Health Nurse or Occupational Therapist with the Australian Health Practitioner Regulation Agency (AHPRA) or membership of Australian Association of Social Work (AASW) with registration as mental health Social Worker.
- Advanced clinical, assessment and intervention skills.
- Experience working in cross-disciplinary teams in developing and providing wellbeing and mental health services.
- Interpersonal, oral, and written communications skills.
- Extensive experience in developing and implementing mental health education and/or group programs.
Benefits
- Full-time, continuing appointment.
- Opportunity to work in a ranked university for First Generation Student Enrolments.
- Engagement in a collaborative culture inspiring excellence, innovation, integrity, and respect.
Notes
- All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC).
- Applications are required to submit a resume and a suitability statement not to exceed two-pages.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted 5 Days Ago
Responsibilities
- The Integrity and Student Conduct Advisor is responsible for key assessment support activities, coordinating applications for adjustments to assessment, final exams, results entry and publication, and appeals against assessment.
- Coordinating unsatisfactory academic performance processes, identifying and communicating at-risk status, supporting program assessment board outcomes, and appeals against exclusion.
- Coordinating student conduct issues, including academic misconduct and general misconduct.
Requirements
- At least three years of experience in a similar role or with a focus on coordinating high-level academic services or administration.
- Experience handling complex administrative processes and compliance matters.
- Strong communication and interpersonal skills, including written communication and report writing.
Benefits
- Competitive VND salary starting from 25,500,000 VND (plus allowances) depending on proven track record in meeting all the key selection criteria.
- 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
- 20 days annual leave plus 5 days paid leave Xmas closure and paid sick leave.
- Ongoing professional development and annual performance appraisal.
Notes
- English proficiency requirement: IELTS 6.0 or equivalent.
- Application process: Submit CV and Covering Letter. Applications close on 23rd June 2024.
Extras
- RMIT University is committed to the rights of students and staff to be safe, respected, valued, and treated as equals in their place of study and work. All staff are expected to share this commitment and contribute to a safer community.
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Senior Coordinator, Student Conduct
La Trobe University
Can be based at La Trobe University’s Melbourne (Bundoora) or Victorian regional campuses
Similar Jobs
Closing: 08-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 25-Aug-2024
- Closing Date: 8-Sep-2024
Location
- Can be based at La Trobe University’s Melbourne (Bundoora) or Victorian regional campuses
Salary
- Not Available
Responsibilities
- Offer guidance and assistance to staff and students regarding appropriate conduct at La Trobe University
- Receive and forward behavioral concerns
- Conduct risk assessments and mitigation
- Provide staff and students with information regarding university support, local level resolution processes, and investigations pertaining to student behaviors of concern
Requirements
- An undergraduate degree in Law or other relevant degree
- Experience in managing conduct concerns, complaints, or investigations within a regulatory environment
- Knowledge of relevant policy and legislative requirements within the University sector
- Experience in triaging, risk assessing, and case managing complex conduct and behavioral matters within a regulatory environment
Benefits
- 17% employer contributed superannuation
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
Notes
- Only candidates with Full Working Rights in Australia may apply for this position
- Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply
- La Trobe University is committed to creating a diverse and inclusive workforce
Closing: 15-Jul-2024
Expired
Job Summary
Responsibilities
- Coordinating and providing pathway navigation of equity registered students plans across student services and Faculties.
- Implementing appropriate strategies for equity-registered students.
- Proactive outreach engagement with students and other University service teams and faculties to support the inclusion of students at the University.
- Providing support and advice to the Equity and Disability Services team and other university staff regarding equity registered students, including in the implementation of academic adjustment plans, and accessibility practice and processes.
Requirements
- Completed relevant tertiary qualification (e.g., accredited social work degree eligible for AASW membership, or psychology) with a minimum of five years' practical experience, or equivalent mix of education and relevant experience.
- Proven expertise in evidence-based service enhancement, including program evaluation.
- Strong interpersonal skills, collaborating effectively with stakeholders, and demonstrating high professional practice, using sound judgment for positive client outcomes.
- Proven ability to thrive in a dynamic, fast-paced environment, maintaining positive collegial relationships.
Benefits
- 17% super
- Flexible hybrid work environment
Notes
- Job no: 0060645
- Role type: Full-time; Continuing
- Department/School: Student and Scholarly Services - Student Equity and Disability Services
- Empower student inclusion at our university. Be a catalyst for positive change in our commitment to a diverse and inclusive student community.
- As required by clause 1.15.9 of the 2024 EA, after seven days of internal advertising, current casual or fixed-term employees of the University will be provided with prior opportunity to apply for and be considered for vacant continuing positions if they meet the following criteria: they have been employed by the University over two or more semesters and over two consecutive calendar years, they have been employed on a 0.5 FTE or more time fraction, and they have the skills, experience, qualifications, and expertise required by the Selection Criteria. In addition, redeployment candidates will be given a prior opportunity under the Recruitment and Appointment Policy together; this cohort is known as Priority Candidates.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 07-Jun-2024 - Job Opening
- 23-Jun-2024 - Job Closing
Responsibilities
- Sourcing, manipulating, cleaning, analysing, and transforming data from diverse sources to meet reporting needs across the Student Support and Delivery portfolio and external University stakeholders upon request.
- Developing and implementing data models, algorithms, and statistical methods to uncover trends and patterns.
- Translating intricate datasets into succinct reports with compelling narratives, emphasising key findings and recommendations for non-technical stakeholders.
Requirements
- Tertiary qualification in data science, computer science, statistics, mathematics, or related fields, or equivalent combination of experience and education/training.
- Proficiency in Excel, including Power Query, VBA, advanced functions, pivot tables, and data visualisation for effective analysis and presentation.
- Strong proficiency in Python or similar programming languages for data analysis.
- Experience with data visualisation tools such as Tableau, Power BI, or similar platforms for creating interactive and visually appealing dashboards.
Benefits
- Brilliant benefits and a flexible hybrid work environment!
Closing: 24-Jun-2024
Expired
Job Summary
Dates
- 28 May 2024 - 24 Jun 2024
Responsibilities
- Develop and maintain relationships with partner health services and support various activities of the Rural Clinical School (RCS).
- Play a pivotal role in integrating medical education across multiple rural locations.
Requirements
- A medical qualification recognisable in Australia and Fellowship of an Australian College (e.g. FRACP, FRACS, FRACGP, etc.) or equivalent postgraduate degree, or another clinical qualification, recognisable in Australia, highly relevant to medical education together with extensive experience in medical education, including teaching medical students.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses to staff and their immediate families.
Notes
- Part-time (0.5FTE); Continuing Faculty: Medicine, Dentistry and Health Sciences
- Visa sponsorship is not available for this position.
- Current valid work rights for Australia are required.
Extras
- The appointee will work closely with the Head of the Department of Rural Health, Clinical School, University, and ERH’s clinical staff, as well as Deputy Directors of Medical Student Education at Ballarat, Shepparton, and Wangaratta. Success in this role depends on developing strong relationships with partner health service providers and actively contributing to all activities of the Rural Clinical School beyond a narrow academic focus.
- The role holder will work clinically in the Echuca region and have involvement with national bodies appropriate to clinical specialty with evidence of national recognition and standing.
- Evidence of significant contribution to independent and team-based teaching of medical student.
- Experience in clinical teaching, medical education, and curriculum delivery in the clinical field.
Closing: 21-Jun-2024
Expired
Job Summary
Dates
- 07 Jun 2024 - 21 Jun 2024
- Job opening and closing date
Responsibilities
- Support the delivery of CIO projects and initiatives to achieve operational and strategic goals.
- Support the development of project plans and schedules and participate in planning processes as required.
- Monitor, track and report on the status of project deliverables to ensure time, cost and quality metrics are in line with approved project plans for assigned projects.
- Assess, manage, and update project risks and issues, ensuring that emerging issues are escalated to the Project Manager and solutions provided where applicable.
- Coordinate project administration including coordination of workshops and meetings for staff internal an/or external to the University, minute taking, manage assigned actions and follow-ups and project status reporting.
- Develop and manage effective communications with key stakeholders, both internal and external to the project.
- Develop and coordinate change management activities for CIO projects in collaboration with the Project Manager.
Requirements
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Ability to plan, organise and co-ordinate projects and tasks and experience in developing project documentation associated with different stages of the project life cycle.
- Excellent written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Sound stakeholder management skills, with the ability to liaise effectively with a range of stakeholders and distil complex information into simple messages.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.
- Experience working with a range of computer systems and applications, including MS Office applications such as Teams, SharePoint, Project and Viseo.
Benefits
- Flexible Working Options.
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Notes
- Sponsorship is not available for this role, full Australian working rights are required on application.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- Thursday 20th June 2024 - Closing Date
Responsibilities
- Design, develop and deliver a suite of content, to achieve operational and strategic goals relating to student experience, in particular the ADA Student Onboarding Packs and related activities.
- Collaboratively engage with a range of stakeholders and facilitate student feedback and co-design opportunities to inform content creation.
- Ensure on-time delivery of key project deliverables and support the overall progression of projects at all stages of the project lifecycle.
- Design, develop and maintain the relevant infrastructure, systems, and processes for content creation for a high-volume project with competing deadlines to ensure sustainable delivery and scalability.
- Lead the creation of audience-relevant written and visual content using a range of technical skills alongside understanding of key audiences, stakeholders, UX and accessibility.
- Work collaboratively as a project team to achieve shared outcomes, drawing on diverse strengths.
- Coordinate adherence to UNSW governance pathways to ensure projects are managed within a defined, consistent and proven set of rules for project development.
- Assess and manage project risks and issues and provide solutions where applicable.
Requirements
- A relevant degree or equivalent, with subsequent relevant experience in content design and delivery for high-volume/large scale/suite of online publications, or an equivalent level of knowledge gained through any other combination of education, training, and/or experience.
- Exceptional visual, written, and verbal disciplinary communication skills, with a high level of attention to detail for deliverables produced and ability to deliver collateral for a variety of audiences according to branding guidelines.
- Demonstrated experience in publications preparation for a variety of audiences and platforms including ability to convert and prepare materials, whilst embedding accessibility, copy editing, and auditing content for accuracy.
- Develop and deliver relevant structures, systems and processes for content design and development relating to student experience activities and ensure regular reviews and updates of resources.
- Ability to exercise independent judgement and problem solving with the ability to provide, investigate, and deliver innovative solutions, as well as resolve and address challenges as they arise to ensure project remains on track.
- Demonstrated success working effectively and collaboratively on initiatives with a range of people at different levels within an organisation. Able to take initiative and work independently while managing competing demands.
- Strong proficiency with a range of relevant software, including the Adobe Suite: InDesign, Illustrator, Photoshop and Acrobat.
Benefits
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Notes
- Australian Working Rights or Australian Citizenship required. Visa sponsorship is not available for this appointment.
Manager Student Information Systems
The University of New South Wales (UNSW Sydney)
Kensington NSW (Hybrid Flexible Working)
Similar Jobs
Closing: 19-Jun-2024
Expired
Job Summary
Dates
- Opening date: 05-06-2024
- Closing date: 19-06-2024
Responsibilities
- Lead assigned project functions including funding proposal and business case preparation, business project planning and forecasting, and other key activities to support effective business project delivery and benefit realisation.
- Represent the business and lead project delivery ensuring projects meet approved milestones and benefits are fully realised.
- Provide accurate information and data on the progress and performance of projects, particularly for Steering Committee and other governance forums.
- Engage in a systematic and integrated way to share information with internal and external stakeholders, to shape strategy and deliver long term sustainable improvements to in-scope systems and processes that ensures UNSW is well placed to meet changing demands and priorities.
- Support the strategic development of the portfolio and pipeline to align with and support RaSS’s strategic direction and adopt a business-like and student centric culture.
Requirements
- Demonstrated experience with business requirements analysis and business process analysis using the appropriate frameworks.
- Experience identifying and mapping current state processes and creating future state business processes.
- Demonstrated experience in applying lean six sigma, or equivalent, principles (Certification desirable).
- Advanced skills in the use of standard office toolsets including spreadsheets, drawing/diagramming tools (such as Excel, PowerPoint, Word and Viso).
- Excellent analytical skills and problem-solving skills to critically evaluate information gathered from multiple sources.
- Proven ability to reconcile conflicts, decompose high level information into more detail and the ability to abstract from low level information to a more general understanding.
- Excellent organisational skills and attention to detail to create accurate reports.
- Demonstrated success in developing and maintaining excellent professional working relationships with stakeholders to develop trust and confidence in business process improvement initiatives.
- A sound knowledge and understanding of business processes and core student administration systems within a tertiary education environment, as well as change management principles, would be highly advantageous.
Benefits
- Flexible working
- Additional 3 days of leave over the Christmas period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- Employment Type: Full-Time (35-hour week)
- Duration: Ongoing role
- Location: Kensington NSW (Hybrid Flexible Working)
- Applications close: Wednesday 19th June 2024 at 11.55pm
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- missing
Responsibilities
- Support delivery of exciting student mobility opportunities in collaboration with academic staff
- Work closely with students to plan their studies and help them achieve their goals
- Support mobility and scholarship administration throughout the program lifecycle
Requirements
- Experience working in student mobility, student administration, or student experience
- Strong attention to detail, skills in process improvement, and high-level customer service
- Passion for working with students and delivering positive student experiences
Benefits
- missing
Notes
- Classification: ANU Officer 5 (Administration)
- Term: Full, Continuing
- Contact: Deputy Manager Student Mobility and Support Services, Tabitha Hart - tabitha.hart@anu.edu.au
- Inclusion, Diversity, Equity, and Access: Increasing the representation of women, First Nations people, and persons from diverse backgrounds is a strategic priority for the College of Asia and the Pacific
Closing: 18-Jun-2024
Expired
Job Summary
Dates
- 18-Jun-2024 - Closing Date
Responsibilities
- Represent the University and provide personalized inbound and outbound course advisory support
- Lead with best practice customer service to drive engagement and growth
- Fulfill administrative tasks within the Future Students Centre
Requirements
- Relevant tertiary qualification or demonstrated equivalent competency
- Highly developed communication and interpersonal skills
- Proficiency in computing skills and knowledge of Australian education systems
- Experience in managing customer service channels in a student-centric environment
Benefits
- Base salary range From: $76,422 plus 17% superannuation
- Flexibility to work outside normal office hours and to travel
- On-campus childcare facilities for children aged 6 weeks to kindy
- Gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years
- Part-time and job-sharing arrangements considered
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 05 Jun 2024 - 23 Jun 2024
- Fixed term position until 31 December 2024
Responsibilities
- Student Engagement and Success initiatives
- Linking students with program advice
- Participating in onboarding and enrolment processes
- Providing support and advice on student administrative matters
- Contributing to student experience support activities
Requirements
- Customer-centered service delivery
- Ability to learn new systems and technologies
- Experience in high-volume shared service structure
- Effective communication across omni-service channels
- Keyboard skills and familiarity with office applications
Benefits
- Rewarding workplace
- Vast scope for career development
- High-caliber colleagues
- Flexible work arrangements
- Professional development programs
Notes
- HE04
- Full-time
- Fixed term position until 31 December 2024
- University of Adelaide is an Equal Employment Opportunity employer
- Female applicants, people with a disability, and Aboriginal and Torres Strait Islander people are encouraged to apply
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 27 May 2024 - 23 Jun 2024
- Fixed term - Full-time
Responsibilities
- Develop and implement strategies to encourage Aboriginal and Torres Strait Islander students to attend the University
- Provide specialist advice and support academically, professionally, and pastorally to ensure successful retention, progression, and graduation of students
Requirements
- Understanding of Aboriginal and Torres Strait Islander culture
- Knowledge of higher education policies and resources
- Experience in delivering education programs
Benefits
- Salary packaging
- Flexible work arrangements
- Professional development programs
- On-campus health clinic and fitness facilities
Notes
- Position requires a valid Working with Children Check
Closing: 30-Jul-2024
Expired
Job Summary
Dates
- Posted 11 Days Ago
Responsibilities
- The Student Success Coach plays a pivotal role in guiding and empowering students to achieve their full potential within the courses offered by the College of Vocational Education.
- Working directly with students across a range of programs, this role will employ specialist learning strategies and develop appropriate learning activities to support students to meet course learning outcomes.
- The Student Success Coach will be required to work collaboratively in a team-teaching situation with vocational teachers when providing specialist support to students with Language, Literacy and Numeracy needs.
- The role also includes provision of targeted student support, identification of at-risk students, identification of barriers to academic success and referral to additional support services.
- The incumbent will use their strong interpersonal, written and oral communication skills to engage students and work effectively with vocational teachers, influencing classroom practice where appropriate.
- You will have a proven track record supplying Language, Literacy and Numeracy support in an education background with a strong understanding of the VE sector and a demonstrated understanding of specialist LLN teaching methodologies.
Requirements
- Interpersonal & Communication Excellence: Demonstrated ability in effective teaching, consultancy, and strong presentation with adeptness in various teaching techniques. This includes highly developed written and oral communication skills and effective partnership-building abilities.
- LLN Expertise: Proficiency in delivering tailored strategies in LLN Speciality and well-developed teaching skills, including selecting and using a wide range of strategies appropriate to a diverse student population and the competency standards required such as direct instruction, scaffolding, and adjusted learning activities, coupled with experience in designing individualized plans considering students' well-being, cultural backgrounds, demographics and academic challenges.
- Collaborative Approach: Proven ability to work effectively in a team-teaching environment to address LLN-specific needs and provide academic student support.
- Support for At-Risk Students: Demonstrated capability to develop, implement, and review strategies ensuring guidance for students at risk.
- Technology Integration in Learning: Ability to integrate technology into learning programs, emphasizing the enhancement of student outcomes, and proficiency in computer-based skills, including Windows software and internet tools.
- Student Engagement & Motivation: Proven track record in creating engaging learning activities and guiding students to maximize their learning outcomes.
- Mandatory: 3 years teaching experience with high level LLN expertise.
Benefits
- Full Time, Fixed Term
- Superannuation and Flexible Working Arrangements
Notes
- Positions with either a Language, Literacy or Numeracy specialisation are available.
- Under our Targeted recruitment strategy to increase Aboriginal workforce under section 12 of the Victorian Equal Opportunity Act 2010. Candidates of Australian Aboriginal and/or Torres Strait Islander heritage are encouraged to apply.
- Appointment to this position is subject to passing a Working with Children and National Police Check.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 20-Jun-2024: Closing Date
Responsibilities
- - Provide management support and leadership to the residential community
- - Coordinate day-to-day operations including managing an administration team and Resident Ambassadors
- - Liaise with internal stakeholders and manage student conduct and operational matters
- - Implement programs and activities for academic success, cultural experiences, and wellbeing
- - Lead misconduct proceedings and manage complex student needs and critical incident response
Requirements
- - Experience in managing operations within a policy-driven environment
- - Experience in managing a facility, operation, and/or team
- - Exposure to emergency situations and working with individuals with trauma or mental health issues
Benefits
- - Permanent/continuing, full-time appointment
- - Salary range of $87,337 - $108,146 with 17% Superannuation
- - Opportunity to positively influence student experience and build connections
Notes
- - This position is classified as 'child-related work'
- - Applicants are required to submit a resume and cover letter summarizing skills and experience
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- 17-Jun-2024: Closing Date
Responsibilities
- Identifying and addressing barriers to student retention
- Developing effective strategies and programs for intervention and support
- Implementing proactive initiatives that promote student engagement and persistence
- Collaborating with students, faculty, and staff to identify barriers to student retention
- Implementing strategies for intervention and support
- Designing and executing retention programs
- Monitoring student progress and providing proactive interventions
- Ensuring regular reporting for agile responses to student feedback
Requirements
- Relevant tertiary qualification
- Ability to analyze and interpret data for informed decision-making
- Team management skills
- Exceptional interpersonal and communication abilities
- Commitment to continuous improvement
- Proficiency in current and emerging higher education technologies
- Dedication to inclusive and culturally respectful workplace practices
- Prior experience in a higher education setting is desirable
Benefits
- Permanent/continuing, full-time appointment
- 17% superannuation
- Passionate about improving student retention and success
- Encourages applications from diverse backgrounds
Notes
- This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of any findings of workplace misconduct.
- Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.
- The University of Wollongong is committed to equality, diversity, and inclusion. Encourages applications from a diverse range of backgrounds and people including culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.
Closing: 21-Jun-2024
Expired
Job Summary
Dates
- 27-May-2024 - Job Opening
- 21-Jun-2024 - Job Closing
Responsibilities
- Deliver a high standard of accurate, tailored, high quality course information to prospective students in response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy legislation and current university policies.
- Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
- Monitor course applications and conduct follow campaigns where required
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
Requirements
- Appropriate tertiary qualification or equivalent
- Experience in both sales and customer service provision, including high-level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.
- Learning Agility: Learns from experiences; applies learnings to perform successfully in new situations
- Continuous Improvement: Proactively improves the efficiency and quality of existing materials processes and systems
- Service Culture: Considers other perspectives in making decisions and providing advice; strives to exceed expectations
- Consulting and Advice: Provides expert and valued advice; supports achievement of outcomes for stakeholders
- Communicating with Influence: Engages and energises others through clear and persuasive communication
- Personal Resilience: Maintains composure and focus under pressure, adapts to changing situations and recovers from setbacks
- This role requires the incumbent to apply for and maintain a Working With Children Check
Benefits
- missing
Notes
- Employment Type: Ongoing Casual - 1-2 Shifts a week (Operational hours: Monday-Friday 8am-7pm)
- About us: The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
- We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
- As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- By 20-Jun-2024 - Closing date
Responsibilities
- The Student Recruitment Officer plays a key role in the execution of student acquisition, customer growth, and sales and conversion tactics.
- Delivering on and coordinating innovative student recruitment programs throughout secondary schools, at exhibitions, and in presentations.
- Providing specialist information on La Trobe University products through a range of mediums and organizing on and off-campus event bookings on behalf of the Undergraduate Student Recruitment team.
Requirements
- A degree, preferably in education, business, or marketing, or an equivalent combination of training and experience.
- Demonstrated ability to gain a conceptual understanding of relevant policies, procedures, or systems and interpretation in the application of policy and/or precedent.
- Demonstrated capacity to organize work effectively and efficiently and deliver outputs in a timely manner.
- Demonstrated ability to work independently, follow established procedures with limited supervision, and contribute positively to an effective team.
- Demonstrated experience managing the activities of self and/or others including coaching, motivation, and performance management.
- High-level proficiency in computer software packages including word processing, spreadsheets, databases, e-mail, and the use of the internet as a research tool.
- Excellent communication and interpersonal skills, with a demonstrated customer service focus and solution-oriented approach.
Benefits
- 17% employer contributed superannuation
- On-site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
Notes
- Job No.:567347
- Work type: Continuing Full-Time, Continuing opportunity