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Closing: 21-Jun-2024
Expired
Job Summary
Dates
- missing
Responsibilities
- The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
- Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.
Requirements
- Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
- Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
- Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
- Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
- Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.
Benefits
- Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.
Notes
- This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
Closing: 27-Jun-2024
Expired
Job Summary
Dates
- Posted 10 Days Ago
Responsibilities
- Lead strategic initiatives for First Nations staff and students
- Contribute to academic activities through teaching and research
- Implement First Nations Strategic Initiatives
- Develop the Business School's profile and relationships
- Chair the University of Sydney Business School Indigenous Strategy and Services committee
- Collaborate with other Associate Deans
Requirements
- Hold a PhD
- Identify as Aboriginal and/or Torres Strait Islander
- Have established relationships with key Indigenous communities, industry, and academic institutions
- Understand governance, policy, and compliance frameworks
- Experience in people leadership and management
Benefits
- Attractive remuneration package
- Relocation assistance may be provided if required
Notes
- Exciting opportunity to join the leadership team at the University of Sydney Business School
- Full-time (1 FTE) position of a fixed-term basis for 3 years with possibility for renewal for a further 2 years with an underlying continuing position at an Associate Professor Level
Closing: 21-Jun-2024
Expired
Job Summary
Dates
- Friday 21 June 2024 - Closing Date
Responsibilities
- Undertaking administrative and project coordination services
- Preparation of ethics applications
- Participant recruitment
- Coordination of data collection
- Project documentation
- Provision of study updates to stakeholders
- Preparation of reports/manuscripts
Requirements
- Tertiary qualification in healthcare or relevant postgraduate qualification
- Experience in health services research, public health, or aged care
- Equivalent combination of relevant experience and education/training
Benefits
- Part-time, fraction (0.4)
- 12-month fixed-term appointment
- Inclusive and collaborative community
- Opportunity to work with extraordinary ideas
Notes
- Job No.: 665616
- Employment Type: Part-time, fraction (0.4)
- Duration: 12-month fixed-term appointment
- Join our inclusive, collaborative community
- Supporting a diverse workforce
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 27 May 2024 - 23 Jun 2024
- Fixed term - Full-time
Responsibilities
- Develop and implement strategies to encourage Aboriginal and Torres Strait Islander students to attend the University
- Provide specialist advice and support academically, professionally, and pastorally to ensure successful retention, progression, and graduation of students
Requirements
- Understanding of Aboriginal and Torres Strait Islander culture
- Knowledge of higher education policies and resources
- Experience in delivering education programs
Benefits
- Salary packaging
- Flexible work arrangements
- Professional development programs
- On-campus health clinic and fitness facilities
Notes
- Position requires a valid Working with Children Check
Closing: 22-Jun-2024
Expired
Job Summary
Dates
- Posted 4 Days Ago
Responsibilities
- The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.
Requirements
- Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
Benefits
- 8 week contract, full time hours
- Based at the City Campus but may be required to work and/or be based at other campuses of the University.
Notes
- Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted 6 Days Ago
Responsibilities
- 1. Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.
- 2. Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.
- 3. Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.
- 4. Master RMIT student record system, administrative systems and service management platform to perform case management.
- 5. Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.
- 6. Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.
- 7. Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.
- 8. Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)
- 9. Lead or participate in team projects to enhance the experience of families.
- 10. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.
- 11. Perform other tasks as assigned by the Manager, Family Connect.
Requirements
- 1. Bachelor’s degree in a relevant discipline.
- 2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
- 3. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.
- 4. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
- 5. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
- 6. Demonstrated professional and communicative maturity.
- 7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
- 8. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
- 9. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence –Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- - 13th month Tet bonus
- - Private medical insurance (for you and your dependents)
- - Annual health check
- - Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- - Professional development and career advancement
- - Access to state-of-the-art facilities and resources
- - A vibrant and diverse campus life and more!
Notes
- English proficiency requirement: IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 17 Days Ago - Posted
- 23-Jun-2024 - Closing Date
Responsibilities
- Demonstrated effective interpersonal and communication skills, relevant to teaching and consultancy environments.
- Strong presentation and facilitation skills, and in the use of flexible teaching methods.
- Experience in competency-based assessment.
- Skilled in diagnosing learning problems in students, propose and implement effective solutions.
Requirements
- A qualification in the TAE40116 – Certificate IV in Training and Assessment or its equivalent; or higher-level qualification in adult education.
- Current industry experience within the Community services sector.
- Demonstrated experience of teaching in Vocational Education is desirable.
Benefits
- missing
Notes
- Appointment to this position is subject to passing a Working with Children Check.
Closing: 21-Jun-2024
Expired
Job Summary
Dates
- Posted 18 Days Ago
Responsibilities
- Responsible for the ongoing management, thought leadership, planning, and delivery of efficient, effective, and secure solutions
- Collaborates across ITS and other stakeholders across the portfolio
Requirements
- Influence and guide a strategic direction across ITSM processes
- Engage college stakeholders to communicate operational performance
- Demonstrated commercial acumen and experience in managing strategic and non-strategic external providers
Benefits
- Access to a range of benefits from travel to fitness
Closing: 19-Jun-2024
Expired
Job Summary
Dates
- 05 Jun 2024 - Advertised
- 19 Jun 2024 - Closing Date
Responsibilities
- Deliver customer service and hospitality to all visitors, guests and students at the university's Waterfront Pantry.
- Recognize the importance of teamwork and effective communication, fostering respectful rapport within the immediate team.
- Coach, guide, and support team members to achieve individual, team, and University goals.
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
- Deliver effective and efficient outcomes and outputs against team and operational work plans.
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
- Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment.
Requirements
- Minimum 2 years of experience in a similar role
- Excellent time management and organizational skills, with the ability to prioritize and manage workloads accurately to meet deadlines
- Sound project management skills and a proven track record in running large-scale events
- Supervisory-level knowledge of local licensing laws and regulations for food and beverage preparation and service and a comprehensive understanding of the café, catering, and venues market
- Proactive solution-focused attitude and customer service skills focused on surpassing customer needs and expectations
- Excellent interpersonal skills, both verbal and written
- Strong ability to take initiative, embrace challenges, and solve problems effectively and promptly
- Demonstrated commitment to establishing and nurturing strong, value-based business relationships
- Responsible Service of Alcohol (RSA) certification
- Working With Children Check certification
Benefits
Notes
- This position supports the Hospitality Senior Team Leader in ensuring the efficient and effective operation of the Waterfront Pantry. Key responsibilities include organizing daily activities, directing the team on standards and processes, and handling setup and pack-up, café and waiter service, catering, large-scale functions, presentation, maintenance, cleanliness, and safety. Additionally, this role involves problem-solving to achieve high-end customer service and enhance the guest experience. Flexibility is required for this roster-based position, including working mornings, days, evenings, and weekends.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Opening date: not available
- Closing date: 23-06-2024
Responsibilities
- Provide exceptional customer service in a frontline service capacity, supporting customers with a range of enquiries.
- Offer in-person support for student related issues such as wayfinding and connection to service, maintaining student ID cards, enrolment and class registration support, fees, exams, graduations and general queries.
- Provide administrative support and other appropriate duties as directed.
- Maintain positive, collaborative relationships with a wide variety of other student service providers throughout the University.
- Host campus tours for students, prospective students and other visitors.
Requirements
- Confident interpersonal and communication skills.
- Ability to build and maintain effective relationships with team, other staff, students, and external stakeholders.
- Approachable individual with a vibrant attitude.
- Experience in customer service roles is a bonus, but not required.
- Must be a student enrolled at City Campus.
Benefits
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services, including in-house training programs.
- Diversity and inclusion for all students and staff.
- Commitment to Reconciliation and Indigenous Employment.
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 12 Days Ago - Posted
- Fixed Term until December 2024
Responsibilities
- Manage day-to-day College administration by administering student data in university systems.
- Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
- Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities.
Requirements
- Excellent verbal and written communicator with well-developed interpersonal and customer service skills.
- Motivated self-starter who can work independently and collaboratively in a fast-paced environment.
- Knowledge of contemporary administrative systems, software, and practices.
Benefits
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services
- Vibrant campus life and amenities including on-campus health care services, gym, and childcare center (Bedford Park, South Australia).
Notes
- Higher Education Officer Level 4
- Full-Time
- Valid National Police Certificate required
- Evidence of up-to-date COVID-19 vaccinations may be required
Closing: 18-Jun-2024
Expired
Job Summary
Dates
- 04 Jun 2024 - Job Advertised
- 18 Jun 2024 - Closing Date
Responsibilities
- As the Clinical School Services Officer, you will be responsible for the overall operations and logistical leadership of the Rural Generalist Programs (RGP) aligned clinical school.
- Working alongside the School of Rural Medicine’s Rural Generalist Team and collaborating with other relevant stakeholders to ensure effective operational delivery by providing high level administrative support to academics and students.
- Providing support to the Head of Clinical School to ensure the Rural Clinical School delivers an exceptional student experience whilst meeting medicine program goals, objectives and reporting requirements.
- Traveling frequently in between clinical school locations and other campuses as such a NSW valid driver’s license is required.
Requirements
- Proven ability to build strong relationships and demonstrate integrity and commitment to providing quality customer service to a diverse range of stakeholders.
- Excellent communication skills with a proven ability to prepare reports for senior leaders and committees.
- Exceptional organisational, planning, program management and problem solving skills to achieve work objectives and meet deadlines.
- Proven ability to contribute positively to a team and maintain professional relationships.
- A relevant degree; or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
Benefits
- Professional development opportunities
- Generous leave options
- Enjoy salary packaging and sacrifice options
- Access to an Employee Assistance Program (EAP)
- Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
- 2 positions available, Fixed term (until December 2025)
- 1x Hastings Macleay Clinical School (Kempsey, NSW) – Part time, 28 h/w
- 1x Northern Rivers Clinical School (Macksville, NSW) – Part time, 14 h/w
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 31 May 2024 - Job Opening Date
Responsibilities
- - Deliver Community Services qualifications at the Diploma or Certificate IV level, including Community Services, Mental Health, or Child, Youth, and Family Intervention.
- - Develop and deliver learning services, designing outcome-focused vocational programs.
- - Connect with industry, schools, universities, and other TAFE and VET providers to stay current with industry practices.
- - Play a vital role in shaping the educational journey of students.
Requirements
- - Knowledge of the education and training sector.
- - Possession of relevant vocational qualification/s at the level equivalent to or higher than the level to be delivered.
- - A Certificate IV in Training and Assessment, or a Diploma or higher level qualification in adult education.
- - Demonstrated capacity for best practice in the management of teaching and learning activities.
- - Demonstrated current industry skills directly relevant to the training/assessment being undertaken.
Benefits
- - 6 weeks annual leave.
- - Generous carers leave.
- - 17% superannuation.
- - Flexible and inclusive work/life balance.
- - Fantastic staff professional/career development opportunities.
Notes
- Fixed Term, Full Time (2 positions available).
- Work from home!
- Progression beyond Teacher Step 4 will only occur if an approved teaching qualification has been obtained.
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 16-Jun-2024: Position closing date
Responsibilities
- Undertake the delivery and assessment of quality TAFE programs, encompassing all facets of the learning cycle.
- Plan, prepare, deliver, and assess training programs.
- Monitor, assess, and record student attendance, progress, and results.
- Participate in internal and external contractual audits.
- Evaluate student teaching and learning resources.
Requirements
- Ability to research, develop, and implement innovative teaching curriculum.
- Utilize online learning platforms and technologies effectively.
- Excellent communication and interpersonal skills.
- Ability to complete administrative tasks and maintain accurate records.
Benefits
- Full-time, fixed-term appointment for 2 years.
- Opportunity to work at Federation TAFE - SMB Campus.
- Salary range based on qualifications and experience.
Notes
- Ranked number one university in Australia for First Generation Student Enrolments.
- Top rankings in Victoria for student support, social equity, skills, and employment.
Closing: 31-Dec-2024
Job Summary
Dates
- 31-Dec-2024 - Closing Date
Responsibilities
- Advocating for student wellbeing and success
- Offering a wide range of programs and services to support students
- Providing academic advising, career counseling, mental health support, and disability services
- Fostering a supportive and inclusive campus environment
Requirements
- Experience in student support, counseling, academic advising, career development, or student engagement
Benefits
- Opportunities for casual employment
- Empowering students to achieve their full potential
- Supporting student success and making a difference
Notes
- Discover opportunities for casual employment in the Student Services team at UniSC
- Register your expression of interest for suitable roles aligned with your expertise
- Encouraging continuous professional development and providing resources to enhance teaching and research endeavors
Closing: 31-Dec-2024
Job Summary
Dates
- missing
Responsibilities
- Interested in exploring suitable roles aligned with your expertise?
- Express your interest to join our community when suitable opportunities arise.
- Offer a wide range of resources and programs to support the university community.
- Committed to facilitating academic success and lifelong learning.
Requirements
- Experience in library services, information management, research support, or customer service.
- Roles for librarians, library assistants, information specialists, or technology experts.
Benefits
- Contribute to the advancement of knowledge.
- Promote information literacy.
- Enhance the overall academic experience for students and faculty at UniSC.
Notes
- Discover opportunities for casual employment in Library Services team.
- Passionate about libraries, technology, and empowering others through information.
Closing: 31-Dec-2024
Job Summary
Dates
- missing
Responsibilities
- Discover opportunities for casual employment within the UniSC Indigenous Services team
- Provide a range of support programs, engagement activities, and outreach initiatives to enhance the educational experience and promote success for Indigenous students
- Contribute to creating an inclusive and supportive environment where Indigenous students can thrive
Requirements
- Experience in student support, community outreach, event coordination, or cultural liaison
Benefits
- Opportunity to make a meaningful difference in the lives of Indigenous students
- Contribute to reconciliation efforts
- Help build a more inclusive university community
Notes
- Interested individuals can express their interest to join the community for suitable opportunities
Closing: 30-Jun-2024
Expired
Job Summary
Dates
- 30-Jun-2024 - Closing Date
Responsibilities
- Contribute to the teaching effort of programs provided by the Health and Community Services Team
- Prepare, deliver, and assess students to the competency standards of the CHC and HLT Training Packages
- Contribute to growing the teaching business and responding to industry training requirements
Requirements
- Demonstrated experience providing training within an educational institution in Health and Community Services
- High-level interpersonal, verbal and written communication skills
- Competency with Microsoft Office suite and other relevant software packages
Benefits
- An employer who values your contribution
- Opportunities for professional development and career progression
- An enviable lifestyle in the Northern Territory
- Up to six weeks of paid annual leave
- Up to 26 weeks of paid parental leave
- Recognition of prior service with another Australian university/NT Government for Long Service Leave
- Free on-campus parking
- Employee Assistance Program
- Salary Packaging opportunities
Notes
- Industry experience working within community services in the disability and/or aged care sectors
- Experience facilitating education and/or training of students in aged care and/or disability sectors
Closing: Not specified
Job Summary
Dates
- Opening date: 17-05-2024
- Closing date: not available
Responsibilities
- Inform and advise students and parents, both in person and on the phone, regarding: available aid programs; eligibility criteria; application and award processes; debt history; loan obligations, etc.
- Assist in completing and processing applications.
- Compile all required forms and other documentation needed to accompany applications prior to Director’s review and award decision.
- Prepare loan applications for electronic or manual processing.
- Prepare notices of student separations for lending institutions.
- Perform various liaison functions with lending agencies in investigating loan application problems, tracking application status, and so forth.
- Maintain a variety of general and specialized financial aid files and other manual records.
- Perform a variety of data entry and information retrieval tasks using computerized financial aid information systems.
- Compile information from computerized and manual records for various internal and external reports on financial aid activities and programs.
- Confer regularly with supervisor, financial aid staff, business office staff, and various other University personnel to coordinate activities, exchange information, investigate and resolve problems, and so forth.
- Assist the Director with special projects and other regular financial aid functions as assigned.
- Maintain a good working knowledge of relevant federal regulations, laws and standards pertaining to student financial aid.
- Perform other related duties as necessary.
Requirements
- Associate’s Degree plus two years of relevant experience, or a combination of education and experience from which comparable knowledge and skills have been acquired.
- Good typing, filing and other general office skills.
- Good reading, writing and math skills.
- Good administrative skills.
- Basic advising skills.
- Some relevant experience in maintaining a moderately complex manual and computerized information system.
- Ability to understand and explain to others technical regulations governing student financial assistance programs.
- Ability to deal effectively with students, parents and other University personnel, frequently regarding sensitive and confidential financial matters.
Benefits
- UNE offers a generous comprehensive benefits package to eligible employees.
- The package includes varied health and dental plans; a retirement plan that includes up to an eight percent match; extensive paid leave including holidays, vacation, sick, and personal time; and educational benefits.
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Full Time
- Months: 12
- Campus: Biddeford, ME
- About the University of New England: UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.
- EEO Statement Summary: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0432P
- Open Date: 05/17/2024
- Close Date: Open Until Filled
Closing: Not specified
Job Summary
Dates
- Opening date: 07-03-2024
- Closing date: not available
Responsibilities
- Assist with contacting students/families requiring more in-depth support and options for college financial planning; working with families identified as needing additional review of financial circumstances.
- Inform and advise students and parents—in person, by email, and on the phone— regarding available aid programs, eligibility criteria, application and award processes, debt history, loan options, loan obligations, and the like. Assist in completing and processing applications.
- Deliver high level of customer service in accordance with current and developing standards of the department, which involve embracing a student-centric philosophy, to create an exceptional student experience for prospective and current students as well as alumni.
- Assist with billing outreach; contact families with outstanding balances and offer information and options.
- Assist with student retention efforts by helping to work with students in danger of withdrawing due to financial reasons.
- Assist with improving and delivering communications (i.e. written, in-person, visual, website).
- Assist in coordinating and participating outgoing call campaigns.
- Help to establish and oversee regular monitoring of Student Financial Services social media.
- Assist in developing and disseminating financial literacy and student debt management tools and strategies; assist in delivering student workshops and informational sessions & events (i.e. Student Wellness Fair; Student Orientation).
- Assisting in data collection related to student contact and outreach to determine effectiveness of outreach strategies (i.e. call center data, other traffic flow data, social media data).
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree preferred and three to five years in Student Financial Services, or a combination of education and experience from which comparable knowledge and skills are acquired.
- Familiarity with financial aid process preferred.
- Familiarity with higher education setting preferred.
- Excellent communication skills in order to successfully counsel students and respond to student concerns; ability to be compassionate and empathetic when faced with difficult family situations; ability to establish relationships with students and families.
- Ability to create and design communications in a variety of mediums and formats.
- Solid word processing, spreadsheet and research/data analysis capabilities.
- Experience with Banner or other higher education software preferred.
- Ability to work occasional weekends and evenings, as needed, in order to access students and do presentations and workshops.
- Sales experience a plus.
Benefits
- UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits.
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Full Time
- Months: 12
- Campus: Biddeford, ME
- Open Date: 03/07/2024
- Close Date: Open Until Filled
- EEO Statement: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0325P