Dates
- Opening Date: 04-Sep-2024
- Closing Date: 22-Sep-2024
Location
- Callaghan, NSW 2308
Salary
- The remuneration for this position is from $90,316 - $99,655 + superannuation.
Responsibilities
- Provide advice, training, and support to fulfill business needs with standard solutions.
- Communicate decisions, priorities, and relevant information to clients regarding their requests and initiatives.
- Provide administrative and technical support services to the Business Partners as required.
Requirements
- Degree with subsequent relevant work experience in Information Technology; or extensive experience and specialist expertise or broad knowledge in technical or administrative field; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated expertise in delivering high-quality advice within a dynamic environment characterised by constant change, business enhancements, and performance improvement.
- Excellent oral and written communication skills, with a proven ability to liaise effectively with clients and stakeholders, explain complex technology concepts to a variety of audiences.
- Demonstrated knowledge of contemporary digital trends, services, products and practices, with experience in the configuration and support of standard digital platforms and services, such as collaboration and productivity solutions.
- Excellent organisational skills including a demonstrated ability to multitask, set priorities and work to deadlines.
Benefits
- Flexible working arrangements.
- Discounts in private health insurance and gym memberships.
- Salary packaging.
Notes
- This continuing position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).
- Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.
Manager, 1st Year Experience and Peer Programs
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde, Macquarie University, Dharug land
Dates
- Opening Date: 16-Sep-2024
- Closing Date: 25-Sep-2024
Location
- Wallumattagal Campus, North Ryde, Macquarie University, Dharug land
Salary
- From $119,056 per annum (HEW 8), plus 17% employer's superannuation.
Responsibilities
- Manage and develop strategies to drive success and engagement of student cohorts.
- Manage the delivery of key student transition initiatives and peer engagement programs.
- Foster a supportive and inclusive campus environment.
- Create detailed project management plans for customer engagement projects.
- Improve peer mentorship, consultation, and engagement programs.
- Manage over 100 student groups to enhance the student experience.
- Collaborate with internal and external stakeholders to ensure compliance with HESA and TEQSA requirements.
Requirements
- Tertiary qualifications and/or equivalent experience in business, engagement or related discipline.
- Knowledge of the Australian higher education system.
- Expert knowledge of student/customer engagement projects and programs.
- Expert knowledge of process continual improvement and transformation initiatives.
- Expert knowledge of the University's policies and processes relating to commencement, orientation and student engagement.
- Extensive experience in leading and implementing major events and engagement initiatives.
- Experience managing, analysing and reporting on data and complex business processes.
- Ability to build and manage partnerships with key internal and external stakeholders.
Benefits
- Flexible work arrangements to support personal commitments and optimize work performance.
- Access to staff benefits including professional development opportunities.
Notes
- Specific inquiries can be directed to Melinda Chadwick, Head, Student Engagement, Inclusion and Belonging.
- General inquiries can be directed to Bill Egarchos, HR Officer.
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 04-Sep-2024
Responsibilities
- Transforming data into actionable insights to guide teams in optimizing processes that drive engagement and retention.
- Diving into global data sets to identify and understand at-risk students and areas needing support.
- Developing data-driven strategies to enhance student engagement and retention.
- Leveraging advanced CRM skills to build and manage personalized, automated outreach campaigns.
- Facilitating collaboration with diverse teams to map out customer journeys and identify pain points.
- Working closely with various teams to optimize processes and practices that support students.
Requirements
- Demonstrated experience in customer journey mapping and engaging stakeholders.
- Proven ability to work collaboratively with stakeholders to implement customer journey maps.
- Strong analytical skills to analyze customer data sets and provide actionable recommendations.
- Advanced skills in CRM systems and data analysis tools, including segmentation and campaign management.
- Working knowledge of CRM systems and data integration for targeted outreach and engagement.
- Excellent communication and facilitation skills to produce high-quality documents.
- Proven ability to engage and influence a diverse range of stakeholders.
Benefits
- Salary packaging options available.
- Flexible work arrangements.
- High quality professional development programs and activities.
- On-campus health clinic, gym, and fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For a confidential discussion regarding this position, contact Dave Thomson, Manager Student Engagement & Retention.
Member Experience Supervisor
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 26-Sep-2024
- Closing Date: 24-Oct-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- Not Available
Responsibilities
- Deliver consistent, high-quality service to members and guests, driving acquisition and retention, promoting customer engagement.
- Implement acquisition and retention campaigns to promote membership sales.
- Follow established procedures for memberships, point of sale transactions, cash handling, venue hire bookings, and administrative tasks as well as promote and maintain standards & procedures consistency within the team and department.
- Assist with rostering, payroll, budget control, on-the-job training, and compliance.
- Respond to member and guest feedback constructively to enhance the overall customer experience.
Requirements
- Proven success in team leadership, emphasising customer experience and continuous improvement.
- Extensive background in customer facing roles.
- Demonstrated ability to meet sales targets, prioritise tasks, and meet deadlines.
- Effective communication and collaboration abilities, fostering respectful relationships with staff, students, and stakeholders.
- Excellent attention to detail organisational and effective time management.
- Proficient in Microsoft Office applications, including database management.
- This role requires a criminal history check, First Aid and CPR certificate.
Benefits
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the New Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a wide variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)
Notes
- If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.
- In the first instance general enquiries should be directed to Xavier Maniacara at xavier.maniacara@mq.edu.au or 02 9850 1022.
- To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.
- If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.
- If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.
Dates
- Opening Date: 22-Aug-2024
- Closing Date: 5-Sep-2024
Responsibilities
- Producing content and optimizing the use of digital media channels
- Collaborating with teams to produce content for digital, campaign, and social media platforms
- Supporting the growth of international enrolments and revenue in target market areas
Requirements
- A degree with relevant experience or a combination of education, training, and experience
- Extensive marketing, digital media, customer engagement, and conversion experience
- Experience in creating, delivering, and evaluating marketing content
- Ability to work with digital toolsets including CRM and CMS
- Ability to manage competing demands in a fast-paced environment
Benefits
- Work-life balance
- Professional development opportunities
- Generous leave options
- Access to an Employee Assistance Program (EAP)
- Support for workplace giving and staff scholarship funding
Notes
- Position open to Australian Citizens, Permanent Residents, or applicants with a valid work visa commensurate with the position.
Dates
- Opening Date: 10-Sep-2024
- Closing Date: 22-Sept-2024
Location
- Melbourne CBD campus, Melbourne
Salary
- Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements
Responsibilities
- Manage the delivery of pre-award services to support researchers with funding applications.
- Provide expertise and authoritative advice on funding opportunities and grant guidelines.
- Ensure compliance of RMIT’s applications with funder and university requirements.
- Assist the Manager in building a high-performing team through mentoring and staff development.
- Contribute to work allocation, planning, and process improvement.
Requirements
- Significant experience in research grant administration.
- Excellent knowledge of national and international funding schemes.
- Strong interpersonal skills to build and maintain relationships with stakeholders.
- Ability to work effectively in a team to deliver customer service.
- Excellent written and verbal communication skills, including editing and presentation skills.
- Experience using research management systems and adopting new technology tools.
- Excellent organizational skills with the ability to meet deadlines with minimal supervision.
- History of behavior aligned to RMIT values and professional leadership.
- Experience assisting academic staff with budget preparation is highly regarded.
Benefits
- Flexible working arrangements
- Supportive work environment
- Professional development opportunities
Notes
- Appointment is subject to passing a Working with Children and National Police Check.
Technical Lead – Adobe Experience Cloud
The University of Adelaide Adelaide, South Australia, 5005 Australia
Dates
- Opening Date: 18-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- HEO9 $128,217 to $137,173 per annum plus an employer contribution of 17% superannuation applies.
Responsibilities
- Implement and lead the implementation of Adobe Experience Cloud products including Adobe Experience Manager Sites, Adobe Digital Asset Manager, Adobe Target, Adobe Analytics, and Adobe Customer Data Platform.
- Lead technical teams and manage project lifecycles using agile and/or hybrid methods.
- Engage with stakeholders and provide excellent customer service.
- Contribute to building the University of Adelaide's online presence as part of the Adobe Experience Team.
Requirements
- Demonstrated experience with Adobe Experience Cloud products.
- Strong technical experience in web development technologies including Java, Apache Sling, JavaScript (Vue/React), HTML, and CSS.
- Experience in a leadership or mentorship role.
- Knowledge of design tools and design system platforms such as Figma, ZeroHeight, and StoryBook.
Benefits
- Salary packaging options.
- Flexible work arrangements.
- High-quality professional development programs and activities.
- Access to on-campus health clinic, gym, and fitness facilities.
Notes
- Applicants are requested to upload a response to the selection criteria against their skills and experience.
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
Dates
- Opening Date: Not Available
- Closing Date: 09-Oct-2024
Location
- Hawthorn, Victoria, Australia
Salary
- HEW level 5 salary + 17% Super. Staff benefits include hybrid work and discount study fees
Responsibilities
- Provide essential administrative support to the senior leadership team at the Moondani Toombadool Centre.
- Engage in a variety of day-to-day administrative tasks and project support to ensure smooth operations.
- Maintain confidentiality and discretion in all administrative tasks.
- Provide excellent customer service to senior leaders and stakeholders.
Requirements
- Demonstrated experience working with Aboriginal and Torres Strait Islander people in a professional environment.
- Extensive experience in providing high-level administrative and executive support.
- Ability to maintain confidentiality and discretion.
- Demonstrated high-level organisational skills and ability to work effectively under pressure without immediate supervision.
- A degree with relevant experience or extensive experience and specialist expertise in administrative fields.
Benefits
- Hybrid work options to support work-life balance.
- Discount study fees for staff.
Notes
- This is a targeted position only open to applicants of Australian Aboriginal and/or Torres Strait Islander heritage.
- Appointment is subject to passing a Working with Children Check.
Senior Administrative Officer - Work Integrated Learning, Faculty of Arts, Science, Law & Business
University of Notre Dame Australia Fremantle, Western Australia; Sydney, NSW
Dates
- Opening Date: Not Available
- Closing Date: 15-Sep-2024
Location
- Fremantle, Western Australia; Sydney, NSW
Salary
- HEW Level 5 $82,366 pa to $90,579 + 14% superannuation (Sydney); HEW Level 5 $75,182 pa to $83,594 + 14% superannuation (Fremantle)
Responsibilities
- Provide effective and efficient administration and organisation of WIL placements within the Faculty
- Develop and maintain relationships with external providers nationally as they are related to student placements.
- Act as a point of contact for students related to placements.
- Support the timely allocation of placements to students.
- Prepare purchase orders and process payments related to WIL in a timely manner and monitor expenditure.
- Support reporting and records management related to placements.
- Complete tasks and communications in an accurate and timely manner, whilst providing excellent customer service to students, staff and external stakeholders.
Requirements
- Completion of a degree or completion of an advanced diploma or an equivalent combination of relevant experience and/or education/training.
- Demonstrated experience in supporting Work-Integrated Learning, preferably in the tertiary sector.
- Demonstrated high-level time management, organisational and planning skills.
- Demonstrated ability to exercise sound judgment, initiative, diplomacy, tact, and discretion as well as proven experience handling sensitive and personal information in a confidential and appropriate manner.
- Ability to work independently and to work effectively as part of a multidisciplinary team.
- Demonstrated proficiency in the use of SONIA or an equivalent placement software, database applications, and in Microsoft Office applications.
- Proven ability to liaise professionally with a wide range of stakeholders.
- Highly developed communication skills, both written and oral with the ability to build relationships, engage and foster collaboration.
Benefits
- Generous training and development opportunities
- Friendly and collaborative working environment
- Fast paced environment with opportunity for professional growth
Notes
- Applicants are expected to have current and valid work rights in Australia.
- Aboriginal and Torres Strait Islander people are encouraged to apply.
- The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.
Learning and Teaching Capability Support Officer
Federation University of Australia Ballarat, Victoria
Dates
- Opening Date: 26-Sep-2024
- Closing Date: 13-Oct-2024
Location
- Ballarat, Victoria
Salary
- HEW 5 - $76,500 p.a. plus up to 17% superannuation
Responsibilities
- Assist the Pro Vice-Chancellor, Learning and Teaching with key coordination, revision, dissemination, and reporting associated with various internal and external university-wide learning and teaching quality assurance activities.
- Advertise and monitor engagement with all higher education and TAFE learning and teaching professional development offerings across the university.
- Coordinate learning and teaching resource access, storage, and revisions.
- Support the efficient delivery of the Academic Induction Program and Graduate Certificate of Education.
- Support the coordination of all higher education and TAFE recognition and reward opportunities.
Requirements
- Experience in managing learning and teaching initiatives such as internal and external recognition, reward, benchmarking, and quality assurance activities.
- Demonstrated experience supporting project delivery including the coordination of events, document management, and relationship management with stakeholders.
- Experience resolving problems related to planning, conflicting priorities undertaking projects.
- Demonstrated understanding of education environments.
- Demonstrated management and leadership skills.
- Interpersonal and public relations skills including a commitment to customer service.
Benefits
- Full-time, continuing appointment
- Opportunity to contribute towards building learning and teaching capability solutions
- Work in a ranked university with strong support for students and community
Notes
- Applications are required to be submitted by Sunday, 13 October 2024.
- Federation University is committed to The Circle Back Initiative program, responding to every applicant.
Dates
- Opening Date: 27-Sep-2024
- Closing Date: 11-October-2024
Location
- Bathurst
Salary
- Level 5 - $47,766 to $52,148 p.a. (plus 17% superannuation)
Responsibilities
- Develop fundraising initiatives and campaigns for 2MCE Community Radio
- Sell on-air sponsorship and support community engagement activities
- Diversify income streams through developing creative fundraising initiatives across on air sales, donations and other initiatives
- Collaborate with volunteers and staff to drive targeted campaigns, secure sponsorship, and build relationships with local businesses
- Communicate and offer fundraising ideas to stakeholders within the community.
Requirements
- A degree in Communication or Marketing or a related discipline with relevant work-related experience or equivalent level of knowledge
- Fundraising or sales experience
- Excellent communication, interpersonal and customer service skills
- A passion for community radio and knowledge of the Community Radio Broadcasting Codes of Practice.
Benefits
- Professional development opportunities
- Discounted goods and services through corporate partners
- Access to an Employee Assistance Program (EAP)
Notes
- This role is made possible with the support of the Community Broadcasting Foundation.
- The position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa.
Dates
- Opening Date: 13-Sep-2024
- Closing Date: 02-Oct-2024
Location
- Hanoi
Salary
- Competitive VND salary (plus allowances) starting from VND33,014,000 depending on proven track record in meeting all the key selection criteria. 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
- Lead in ideating and implementing strategies to enhance connections between RMIT and alumni.
- Enable graduates' personal and professional development through job opportunities, mentoring, and networking.
- Incubate opportunities for alumni to contribute to RMIT’s teaching and learning quality.
- Coordinate internal and external stakeholders with alumni-related requests.
- Support planning and delivering alumni engagement activities, including events and workshops.
- Develop and deliver alumni engagement activities at various locations as required.
- Support the development of Alumni chapters in Hanoi and other cities.
- Coordinate strategic communications to alumni across various channels.
- Act as a key local contact for alumni inquiries and communications.
- Ensure consistent communication of national and global alumni policy among stakeholders.
- Manage logistics and administration related to alumni cards and other tasks.
- Identify and engage with active or high-profile alumni and potential industry partners.
- Develop and strengthen internal and external relationships through effective customer service.
- Support Industry Relations in organizing and promoting careers and industry events.
- Ensure accuracy of the Vietnam Alumni database and update it proactively.
- Collaborate with the Data Coordinator to update alumni engagement on the database.
- Report on alumni statistics as required.
Requirements
- A minimum of 2 years’ experience in marketing, community building, customer service, or customer relations.
- Proven ability in managing and hosting strategic events targeted to client needs.
- Well-developed interpersonal and networking skills, including negotiation and cross-cultural communication.
- Experience in database management for CRM and prospect profiling.
- Knowledge of Microsoft Word, Excel, PowerPoint, and digital platforms like Mailchimp and Facebook manager is a plus.
- Experience in monitoring campaigns on social networks and working with educational alumni groups is preferred.
- High level communication skills in both English and Vietnamese.
- Planning, organizational, and problem-solving skills with timely task coordination.
- Ability to work independently and as part of a team.
- Commitment to continuous improvement.
- Public speaking/presentation skills are an advantage.
- Ability to display appropriate behaviors in line with RMIT's Behavioral Capability Framework.
Benefits
- 13th month Tet bonus
- Private medical insurance for you and your dependents
- Annual health check
- Generous annual leave, career leave, and public holidays
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- Vibrant and diverse campus life.
Notes
- Bachelor’s degree in a relevant discipline is mandatory.
- Preferred: University study at an international university or where English was the language of instruction.
- Minimum English proficiency requirement: IELTS (General) score of at least 6.0 or equivalent.
Dates
- Opening Date: 21-Aug-2024
- Closing Date: 03-Sep-2024
Responsibilities
- Act as the primary point of contact for industry organisations interested in training opportunities.
- Develop and implement a social media and advertising strategy.
- Generate leads and respond to enquiries.
- Nurture relationships to maximise repeat business.
- Acquire new clients to drive increased enrolment and revenue targets.
- Maintain a high level of customer service throughout the participant experience.
- Work closely with the AGSE Director and AGSE Project Manager.
Requirements
- Relevant tertiary qualification in business, commerce, management or public relations.
- Demonstrated experience in a communications or marketing role in a large organisation.
- Experience working in the higher education sector is highly desired.
- Success in developing and maintaining strong professional relationships.
- Excellent oral and written communication skills.
- Experience with CRM systems.
- Attention to detail and problem solving skills.
- Excellent financial analysis skills.
- Strong time management and organisational skills.
- Ability to work collaboratively in a team.
Benefits
- 17% Superannuation and leave loading
- Flexible working/Hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
Notes
- Applicants must have working rights in Australia and be able to be on site in Kensington regularly.
- Applications will not be accepted if sent to the contact listed.
Dates
- Opening Date: 03-Sep-2024
- Closing Date: 17-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 5 – $83,159 – $95,518 p.a. plus 17% super (pro rata for part time)
Responsibilities
- Provide event and program support for ACADI.
- Provide high-level executive support for ACADI governance committees and meetings.
- Provide administrative support.
Requirements
- A degree with subsequent relevant work experience, or an equivalent combination of relevant experience and/or education/training.
- Experience in supporting event organisation and management.
- Demonstrated experience in providing high-level secretariat support.
- A high level of proficiency in the Microsoft Office suite.
- Excellent interpersonal skills with a strong customer focus.
- Well-developed organisational skills, including the ability to manage workflows and meet deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses for staff and their immediate families
- Generous leave provisions.
Notes
- This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 03-Sep-2024
- Closing Date: 17-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM 5 – $83,159 – $95,518 p.a. plus 17% super (pro rata for part time)
Responsibilities
- Provide event and program support for ACADI.
- Provide high-level executive support for ACADI governance committees and meetings.
- Provide administrative support.
Requirements
- A degree with subsequent relevant work experience, or an equivalent combination of relevant experience and/or education/training.
- Experience in supporting event organisation and management.
- Demonstrated experience in providing high-level secretariat support.
- A high level of proficiency in the Microsoft Office suite.
- Excellent interpersonal skills with a strong customer focus.
- Well-developed organisational skills, including the ability to manage workflows and meet deadlines in a fast-paced environment.
- Excellent verbal and written communication skills.
- Knowledge of the higher education sector, experience with diabetes-related contexts is desirable.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses for staff and their immediate families
- Generous leave provisions.
Notes
- This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 04-Sep-2024
Responsibilities
- Ensure the smooth operation and success of outbound student engagement campaigns.
- Prepare and maintain campaign documents.
- Support the day-to-day delivery of student caller activities.
- Manage enquiry escalations and ensure all communications are accurately captured.
- Maintain meticulous data for effective tracking and assessment of campaign outcomes.
- Conduct thorough reviews of supporting documentation and escalations to inform future campaigns.
- Address and resolve systemic issues impacting student administration and academic experience.
Requirements
- Demonstrated experience and commitment in delivering customer-centric service.
- Proven ability to learn new systems and adapt to new technologies.
- Demonstrated organisational and administrative skills, including the ability to prioritise and manage competing work tasks.
- Proven ability to work constructively as part of a team and build positive relationships with stakeholders.
- Strong attention to detail and demonstrated ability to identify and solve problems efficiently.
- Demonstrated ability to promote organisational values of integrity, respect, collegiality, excellence and discovery.
Benefits
- Salary packaging options available.
- Flexible work arrangements offered.
- High-quality professional development programs and activities.
- Access to on-campus health clinic, gym, and fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For a confidential discussion regarding this position, contact Dave Thomson, Manager Student Engagement & Retention.
Dates
- Opening Date: 04-Sep-2024
- Closing Date: 18-Sep-2024
Location
- Melbourne - Burwood, Australia
Salary
- HEW 4 $74,006 - $78,447 + 17% Superannuation (pro rata, part time)
Responsibilities
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Engage in process improvement activities and adopt new ideas, approaches and changes to work practices
- Contribute feedback and suggestions and identify situations in which change is needed to improve policy and practice
- Role model professional and ethical behaviours
- Provide basic advice to clients and make referrals to other areas of the library and University as appropriate
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Present information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs
Requirements
- Completion of an Associate Diploma in Library or Information Science (Library Technician) accredited by the Australian Library and Information Association; or an equivalent combination of training and experience, in a relevant discipline (e.g., Frontline Service, Business Administration, or Customer Contact)
- Some experience in front-line customer service with a commitment to excellence in customer service
- Experience in using a variety software applications and library operating systems
- Experience in working effectively in an inclusive environment
- Demonstrate the ability to exercise sound judgment, initiative, diplomacy, tact and discretion as well as proven experience handling sensitive and personal information in a confidential and appropriate manner
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave
- Flexible working arrangements to help manage work-life balance
- Ongoing learning and development opportunities to grow your career
- An inclusive and supportive culture and environment to work in, both online and on campus
Notes
- For a confidential discussion regarding this role, please contact Jenny Mitchell (Client Experience Coordinator) via email at jenny.mitchell@deakin.edu.au
- For a copy of the position description, please see below: PD #563536 - Library Officer, Burwood - HEW4.pdf
Dates
- Opening Date: 30-Aug-2024
- Closing Date: 12-Sep-2024
Location
- Callaghan, NSW 2308
Salary
- The remuneration for this position is from $77,858 to $90,316 + 17% superannuation.
Responsibilities
- Provide excellent service and support to lead prospective domestic students through each stage of the student recruitment process, from initial contact to successful course enrolment.
- Engage with leads quickly to assess their suitability and facilitate their conversion into applicants.
- Relay insights from enquiry activities, lead qualifications, and call campaigns to highlight areas for improvement and opportunities for innovative strategies.
- Foster a culture that embraces collaboration, engagement, excellent customer service, ongoing improvement, and accountability.
Requirements
- Highly effective communication skills, including the ability to quickly form relationships with diverse individuals.
- Demonstrated experience in customer service across a variety of channels.
- Ability to adapt and problem solve efficiently in high pressure situations.
Benefits
- 17% superannuation
- Generous annual, personal, and life leave
- Wellbeing programs
- Health and fitness discounts
- Flexible working arrangements
- Salary packaging options.
Notes
- Applications for this position will only be accepted from those with Australian residency or a valid work permit.
- Your application must include a resume, a cover letter, and a statement addressing two targeted questions.
Dates
- Opening Date: Not Available
- Closing Date: 08-Oct-2024
Location
- Clayton campus
Salary
- $103,178 - $113,167 pa HEW Level 07 (plus 17% employer superannuation)
Responsibilities
- Independently manage project costings, initiate and maintain project funds, handle invoicing, credit card reconciliations, and procure contractors and service providers in line with University policies
- Prepare and forecast budgets for research grants and contracts, track expenditures, and contribute to cost centre level budgeting and forecasting
- Offer authoritative advice on project costing, pricing, financial processes, and expenditure management
- Deliver high levels of customer service, adhering to best practice guidelines and University policies related to finance, expenses, and contract management
- Provide specialist support in business systems like Coupa, Concur, ClickUp, and PURE, ensuring accuracy, privacy, and compliance. Assist in developing the annual budget and reporting performance
- Collaborate with MSDI staff to lead and participate in continuous improvement activities, streamline processes, and support staff training
- Conduct research, investigate options, and provide recommendations on project and finance-related issues, referencing University policies and guidelines
- Develop and maintain effective record management, filing, and reporting systems
Requirements
- Finance professional with relevant experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple projects and deadlines
- Experience with financial planning and analysis
- Familiarity with budgeting and forecasting processes
- Knowledge of business systems and process improvement
- Commitment to continuous improvement and stakeholder engagement
Benefits
- Opportunity to work in a collaborative and inclusive environment
- Flexible and hybrid working arrangements
- Support for personal commitments, including for parents
- Professional development opportunities
Notes
- This role is a parental leave replacement role.
- Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role.
Dates
- Opening Date: 26-Sep-2024
- Closing Date: 10-Oct-2024
Location
- St Lucia Campus
Salary
- Base salary will be in the range $78,944.40 - $87,750.37 plus super of up to 17%.
Responsibilities
- Handle finances: Oversee invoicing, reimbursements, and expenses.
- Serve as the primary point of contact for inquiries, including responding to routine and non-routine queries involving interpretation of policy and procedures relating to processing of invoices.
- Provide high level administrative support and office coordination for the team.
- Utilize technology for streamlined operations.
- Foster connections with stakeholders.
- Develop and implement efficient office procedures.
- Assist with projects and other duties as needed.
- Oversee office finances and travel arrangements.
- Handle data entry, document management, and office operations.
Requirements
- Degree or diploma in a relevant field.
- Exceptional communication skills.
- Organizational and time management skills.
- Proven ability to provide excellent customer service.
- Ability to work effectively in a fast-paced environment.
- Detail-oriented professional who thrives in a collaborative setting.
Benefits
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave.
- 17% superannuation contributions & 17.5% annual leave loading.
- Discounted parking (from just $5.75 a day).
- On campus childcare options.
- Salary packaging options.
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, AHPRA registration, etc.
- Interviews have been tentatively scheduled for week commencing 14/10/2024.