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Closing: 03-Nov-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 03-Nov-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- $79,180 - $92,090 + 17% super
Responsibilities
- Empowering students with knowledge to navigate University policies and procedures.
- Providing assistance and information to students through various communication channels (phone, email, online meeting, face-to-face) on academic and non-academic matters.
- Continuously improving service delivery and providing individualized support to enhance student satisfaction.
- Strengthening student connection with the University throughout their journey.
Requirements
- Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.
- Ability to deliver outstanding customer service and implement new initiatives.
- Experience in assisting a culturally diverse client base in high stress and high pressure situations.
- Excellent interpersonal and communication skills, both written and oral.
- Ability to negotiate and collaborate with a broad range of stakeholders.
- Capacity to contribute to a positive and co-operative team environment.
- Prior experience and knowledge of the University sector is preferred.
- A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne is dedicated to creating a varied, welcoming, and open learning and work environment.
Closing: 03-Nov-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 03-Nov-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- $79,180 - $92,090 + 17% super
Responsibilities
- Empowering students with knowledge to navigate University policies and procedures.
- Providing assistance and information to students through various communication channels (phone, email, online meeting, face-to-face) on academic and non-academic matters.
- Continuously improving service delivery to meet the needs of students.
- Providing individualised support to enhance student satisfaction and strengthen their connection with the University.
Requirements
- Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.
- Ability to deliver outstanding customer service and implement new initiatives.
- Experience in assisting a culturally diverse client base in high stress and high pressure situations.
- Excellent interpersonal and communication skills, both written and oral.
- Ability to negotiate and collaborate with a broad range of stakeholders.
- Capacity to contribute to a positive and co-operative team environment.
- Prior experience and knowledge of the University sector is preferred.
- A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
Closing: 09-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Responsibilities
- Provide exceptional customer service to support both the Division of Library Services and Division of Student Experience.
- Work in a dynamic environment in a supportive team that values development and growth.
- Provide face to face customer service to students.
Requirements
- Strong interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
- Ability to prioritise competing deadlines and deal with multiple tasks simultaneously.
- Tech savvy skills with capability to learn new applications and emerging technologies.
Benefits
- Work life balance
- Professional development opportunities
- Generous leave options
- Access to an Employee Assistance Program (EAP)
- Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
- This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
- Further information is available in the position description or by contacting David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 7595.
Closing: 04-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 04-Sep-2024
Responsibilities
- Transforming data into actionable insights to guide teams in optimizing processes that drive engagement and retention.
- Diving into global data sets to identify and understand at-risk students and areas needing support.
- Developing data-driven strategies to enhance student engagement and retention.
- Leveraging advanced CRM skills to build and manage personalized, automated outreach campaigns.
- Facilitating collaboration with diverse teams to map out customer journeys and identify pain points.
- Working closely with various teams to optimize processes and practices that support students.
Requirements
- Demonstrated experience in customer journey mapping and engaging stakeholders.
- Proven ability to work collaboratively with stakeholders to implement customer journey maps.
- Strong analytical skills to analyze customer data sets and provide actionable recommendations.
- Advanced skills in CRM systems and data analysis tools, including segmentation and campaign management.
- Working knowledge of CRM systems and data integration for targeted outreach and engagement.
- Excellent communication and facilitation skills to produce high-quality documents.
- Proven ability to engage and influence a diverse range of stakeholders.
Benefits
- Salary packaging options available.
- Flexible work arrangements.
- High quality professional development programs and activities.
- On-campus health clinic, gym, and fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For a confidential discussion regarding this position, contact Dave Thomson, Manager Student Engagement & Retention.
Closing: 06-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 06-Sep-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- (HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.
Responsibilities
- Support end to end initiatives to improve customer experience and achieve university revenue objectives.
- Assist the Customer Experience Manager in executing projects and initiatives focused on customer information, enquiry, engagement, and analysis.
Requirements
- Demonstrated experience in customer experience, service design, or project management with measurable outcomes.
- Experience in student recruitment, customer service, or marketing operations.
- Strong verbal and written communication skills in a professional manner.
- Ability to work effectively in a team environment with diverse priorities and projects.
- Attention to detail with the ability to meet tight deadlines and manage varying workloads.
Benefits
- Salary packaging options available.
- Flexible work arrangements offered.
- High-quality professional development programs and activities.
- Access to on-campus health clinic, gym, and fitness facilities.
Notes
- The position is fixed term, full-time until early August 2025, available immediately.
- The University reserves the right to close the advertisement before the closing date if a suitable candidate is identified.
- For further information, contact Georgia Rowe, Customer Experience Manager at georgia.rowe@adelaide.edu.au.
Closing: 16-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 16-Sep-2024
Location
- Hawthorn, Victoria, Australia
Salary
- Swinburne Student Life Level 6 salary + 17% superannuation
Responsibilities
- Oversee the provision of independent advice and advocacy on behalf of students.
- Resolve student concerns in line with University policies and procedures.
- Deliver quality customer service.
- Lead a small team of specialist advocacy officers.
- Manage all operational aspects of the advocacy function.
- Foster self-management of student inquiries.
- Actively manage complex student matters.
- Train and coach the Officers to support their ongoing professional development.
Requirements
- Demonstrated relevant experience in Student Advocacy in a tertiary education environment.
- Experience in developing, interpreting, and implementing policies, procedures, and regulations.
- Demonstrated ability to lead, motivate, and develop a team of specialist practitioners.
- Demonstrated ability to deliver outcomes through leadership in outstanding customer service, evidence-informed practice, and technology-enabled approaches to service provision.
- High level interpersonal skills and well-developed communication skills, both written and oral.
- Ability to negotiate and collaborate across all levels in a complex organisation.
- Experience with Salesforce or similar software platforms is preferred.
- A bachelor degree level qualification in a relevant discipline with at least 4 years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
Benefits
- Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment.
Closing: 19-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 19-Sep-2024
Location
- 170 Kessels Rd, Nathan QLD 4111, Australia
Salary
- The full time equivalent base salary will be HEW Level 5 range $76,236 - $85,525 per annum + 17% superannuation. The total FTE package will be in the range $89,197 - $100,064 per annum.
Responsibilities
- Provide assistance to students by clarifying issues and concerns, identifying relevant policies and procedures and generating options for resolution.
- Provide support to students during grievances and appeals by reviewing documents for submission, preparing students for meetings and accompanying and advocating for students at meetings.
- In collaboration with the Advocacy and Engagement Coordinator conceptualise, manage and deliver a suite of events, programs and projects focused on student wellbeing.
- Maintain comprehensive, professional records and assist the Advocacy and Engagement Coordinator with data collection, preparation of proposals and reports in relation to advocacy and events.
Requirements
- Completion of a relevant degree (social work, human services related) and/or relevant experience in a related field.
Benefits
- Wide range of Learning and Development opportunities
- Mix of on campus and work from home options available and a supportive work environment
- Salary packaging options and corporate health discounts
- Generous leave entitlements including paid parental leave and leave loading
- Support with future learning opportunities through our educational staff assistance scheme
- Opportunities for internal mobility
- Health Safety and Wellbeing initiatives – on campus Gym facilities
Notes
- Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.
- Applicants must have unrestricted working rights. Sponsorship is not available for this position and successful candidates may be subject to a criminal history check.
Director, Partnerships and Advocacy
Western Sydney University
Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
Similar Jobs
Closing: 03-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 03-Oct-2024
Location
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
Salary
- An attractive senior remuneration package applies to this appointment
Responsibilities
- Lead engagement efforts across government, corporate, and community partnerships.
- Oversee advocacy efforts with government bodies.
- Lead corporate partnerships and engage alumni and employers.
- Provide high-level strategic advice to University leadership.
- Manage and develop partnerships that support the University’s goals.
- Foster a culture of care, innovation, and collaboration within the team.
Requirements
- Deep passion for driving meaningful change through strategic advocacy and partnership development.
- Experience in government relations and navigating political, corporate, and community landscapes.
- Exceptional ability to build powerful alliances and high-impact relationships with stakeholders.
- Skilled negotiator and communicator, adept at engaging with senior leadership.
- Proven track record of enhancing employer collaborations, alumni engagement, and community partnerships.
- Experience in leading high-performing teams.
Benefits
- Be part of an institution driving change and setting the global agenda for higher education.
- Join a collaborative, solutions-driven team dedicated to making a meaningful impact.
Notes
- Enquiries: Professor Andy Marks, Vice-President, Public Affairs and Partnerships, via andy.marks@westernsydney.edu.au
- Applications from people of culturally and linguistically diverse backgrounds are encouraged.
Closing: 13-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 05-Oct-2024
- Closing Date: 13-Oct-2024
Location
- Melbourne, CBD – located on Franklin Street
Salary
- Salary package of $82,785 (pro-rated) + 11.5% Super
Responsibilities
- Oversee the rostering and coordination of staff to maintain the continuous operations of the Language Testing Centre in partnership with the SOM, ensuring team functions are adequately staffed at all times.
- Assist in coordinating daily activities of the team, including identifying training/professional development needs to ensure ongoing skill development and up-to-date knowledge of products, processes and databases.
- Assist with the coordination of pre, test-day and post-test administration and reporting activities, in accordance with the regulations and frameworks set out by the IELTS and PTE Academic test partners.
- Monitor and respond to ongoing achievement of KPIs, including service levels and income targets.
- Collaborate with the Senior Operations Manager – Language Testing to grow the profile and sales of RMIT UP testing products.
- Coordinate team activities to ensure accurate data collection, test day administration and reporting.
- Coordinate customer service activities to ensure timely and accurate administration of payments, refunds, results and other relevant administration tasks as required.
- Comply with policies, procedures and test delivery frameworks as defined by Pearson VUE, Cambridge ESOL, IELTS Australia and RMIT UP.
- Ensure team delivers a comprehensive and high-quality response to all forms of internal and external RMIT UP and Language Testing contact (email, online form submissions, telephone, in person).
Requirements
- Previous experience in a Coordinator/Supervisor level role, including familiarity with rostering, supervision and motivation of staff.
- Highly client service focused, with proven experience in customer service roles within professional services/commercial environments, preferably within the education sector.
- Experience, knowledge and understanding of PTE Academic and/or IELTS Test procedures and delivery is highly advantageous.
- Strong interpersonal skills, including the ability to establish productive working relationships with internal and external clients from a variety of cultural backgrounds and organisational levels.
- Excellent communication (written and verbal) skills.
- Proficiency in MS Office and use of databases, computer applications and payment gateways.
- Demonstrated effective and efficient administration, data entry and numerical skills, including high attention to detail.
Benefits
- Salary packaging
- Discounted university courses
- Discounts to some of Australia’s leading retailers
- Purchased leave
- Discounts on RMIT childcare services
- Gym membership
- Employee Assistance Program (EAP)
Notes
- Successful applicants will be required to undergo a pre-employment screening check, Working with Children Check and Police Records Check.
- Refusal to provide your information to these parties will prevent RMIT UP from being able to continue with your application.
- RMIT is a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements.