Advocacy Officer

Swinburne University of Technology

Hawthorn campus, Swinburne University of Technology

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Expired

Dates

Location

Salary

Responsibilities

Empowering students with knowledge to navigate University policies and procedures.
Providing assistance and information to students through various communication channels (phone, email, online meeting, face-to-face) on academic and non-academic matters.
Continuously improving service delivery and providing individualized support to enhance student satisfaction.
Strengthening student connection with the University throughout their journey.

Requirements

Demonstrated relevant experience in advocacy and/or the interpretation and implementation of policy, procedure and regulation.
Ability to deliver outstanding customer service and implement new initiatives.
Experience in assisting a culturally diverse client base in high stress and high pressure situations.
Excellent interpersonal and communication skills, both written and oral.
Ability to negotiate and collaborate with a broad range of stakeholders.
Capacity to contribute to a positive and co-operative team environment.
Prior experience and knowledge of the University sector is preferred.
A relevant tertiary qualification or an equivalent combination of relevant experience and/or education/training.

Benefits

Flexible working options contained in leave and parenting/carer policies to support work-life balance.

Notes

Appointment to this position is subject to passing a Working with Children Check.
Swinburne is dedicated to creating a varied, welcoming, and open learning and work environment.