Language Testing & Customer Service Coordinator
Locations: Melbourne
Time Type: Part time
Posted On: Posted Today
Time Left to Apply: End Date: October 14, 2024 (8 days left to apply)
Job Requisition ID: JR34372
Overview:
Join one of Melbourne’s leading university organisations.
Salary package of $82,785 (pro-rated) + 11.5% Super.
Permanent Part Time position – 3 days per week (Monday, Thursday & Friday).
Work in a brand-new office building in Melbourne’s CBD – located on Franklin Street.
We also offer benefits such as salary packaging, discounted university courses, discounts to some of Australia’s leading retailers, purchased leave, discounts on RMIT childcare services, gym membership and an Employee Assistance Program (EAP).
About RMIT UP
A subsidiary of RMIT University, RMIT University Pathways (or UP for short!) provides pre-tertiary English and Foundation Studies pathway programs designed for international students seeking admission into RMIT University. RMIT UP also offers IELTS and PTE Academic Testing within our state-of-the-art and purpose-built Testing Centre.
The Language Testing & Customer Service Team are responsible for the test delivery and administration of the IELTS and PTE Academic tests. This includes the accurate and timely completion of all test administration, maintaining test security and regulations set out by testing partners, responding to and accurately processing enquiries, and providing exceptional front-line customer service.
Your New Role
We’re seeking a motivated and dynamic individual to join our Language Testing & Customer Service Team as the Part Time Language Testing & Customer Service Coordinator for three days per week: Monday, Thursday and Friday.
Reporting to the Senior Operations Manager – Language Testing, you’ll play an active role in the development, implementation and coordination of administrative processes and procedures associated with the delivery of the IELTS and PTE Academic tests and associated products.
The role also assists the Senior Operations Manager, Language Testing (SOM) in leading a pool of casual test invigilators and support staff.
Your Roles and Responsibilities Will Include (But Aren’t Limited To):
- Oversee the rostering and coordination of staff to maintain the continuous operations of the Language Testing Centre in partnership with the SOM, ensuring team functions are adequately staffed at all times.
- Assist in coordinating daily activities of the team, including identifying training/professional development needs to ensure ongoing skill development and up-to-date knowledge of products, processes and databases.
- Assist with the coordination of pre, test-day and post-test administration and reporting activities, in accordance with the regulations and frameworks set out by the IELTS and PTE Academic test partners.
- Monitor and respond to ongoing achievement of KPIs, including service levels and income targets.
- Collaborate with the Senior Operations Manager – Language Testing to grow the profile and sales of RMIT UP testing products.
- Coordinate team activities to ensure accurate data collection, test day administration and reporting.
- Coordinate customer service activities to ensure timely and accurate administration of payments, refunds, results and other relevant administration tasks as required.
- Comply with policies, procedures and test delivery frameworks as defined by Pearson VUE, Cambridge ESOL, IELTS Australia and RMIT UP.
- Ensure team delivers a comprehensive and high-quality response to all forms of internal and external RMIT UP and Language Testing contact (email, online form submissions, telephone, in person).
About You
To be successful in this position you will have:
- Previous experience in a Coordinator/Supervisor level role, including familiarity with rostering, supervision and motivation of staff.
- Highly client service focused, with proven experience in customer service roles within professional services/commercial environments, preferably within the education sector.
- Experience, knowledge and understanding of PTE Academic and/or IELTS Test procedures and delivery is highly advantageous.
- Strong interpersonal skills, including the ability to establish productive working relationships with internal and external clients from a variety of cultural backgrounds and organisational levels.
- Excellent communication (written and verbal) skills.
- Proficiency in MS Office and use of databases, computer applications and payment gateways.
- Demonstrated effective and efficient administration, data entry and numerical skills, including high attention to detail.
This Sounds Great – How Do I Apply?
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link.
For further information about this position, please see Position Description below.
For more information:
- Email a member of our Recruitment Team at applications.rmit.up@rmit.edu.au (Please note, applications will NOT be accepted via this email. To apply, please submit the application via our careers website).
- Applications should be addressed to Sofi Milhem (Senior Operations Manager – Language Testing).
Successful applicants will be required to undergo a pre-employment screening check, Working with Children Check and Police Records Check. Refusal to provide your information to these parties will prevent RMIT UP from being able to continue with your application.
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
RMIT is a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at applications.training@rmit.edu.au telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Please read our Child Safety Policy.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Applications Close:
13 Oct 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Similar Jobs
- Student Events Advisor
Locations: Melbourne
Time Type: Part time
Posted On: Posted 9 Days Ago
Time Left to Apply: End Date: October 10, 2024 (4 days left to apply)
- Officer, HDR Admissions and Scholarships
Locations: Melbourne
Time Type: Full time
Posted On: Posted 11 Days Ago
Time Left to Apply: End Date: October 8, 2024 (2 days left to apply)
