Customer Experience Officer
The University of Adelaide Adelaide, South Australia, 5005 Australia- Opening Date: 23-Aug-2024
- Closing Date: 06-Sep-2024
- Adelaide, South Australia, 5005 Australia
- (HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.
- Support end to end initiatives to improve customer experience and achieve university revenue objectives.
- Assist the Customer Experience Manager in executing projects and initiatives focused on customer information, enquiry, engagement, and analysis.
- Demonstrated experience in customer experience, service design, or project management with measurable outcomes.
- Experience in student recruitment, customer service, or marketing operations.
- Strong verbal and written communication skills in a professional manner.
- Ability to work effectively in a team environment with diverse priorities and projects.
- Attention to detail with the ability to meet tight deadlines and manage varying workloads.
- Salary packaging options available.
- Flexible work arrangements offered.
- High-quality professional development programs and activities.
- Access to on-campus health clinic, gym, and fitness facilities.
- The position is fixed term, full-time until early August 2025, available immediately.
- The University reserves the right to close the advertisement before the closing date if a suitable candidate is identified.
- For further information, contact Georgia Rowe, Customer Experience Manager at georgia.rowe@adelaide.edu.au.
Customer Experience Officer
Job no: 514828
Work type: Fixed term - Full-time
Campus: Adelaide
Categories: External Engagement, HEO5
Salary: (HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.
Position Details:
- Fixed term, full time position until early August 2025 available immediately.
The Division of External Engagement supports the growth and success of the University through the development of partnerships and delivery of engagement programs that enhance reputation, grow revenue, and create positive, lasting change in the communities where the University engages.
Working under general direction, the Customer Experience Officer will support end-to-end initiatives that have been identified to improve the customer experience and achieve the University’s revenue objectives. Taking an evidence-led approach, the role will support the Customer Experience Manager in executing projects and initiatives to deliver business value focused on customer information, enquiry, engagement, and analysis.
To be successful you will need:
- Demonstrated experience in a field of customer experience, service design or project management – delivering initiatives or projects with measurable outcomes.
- Experience working within student recruitment, customer service or marketing operations.
- Demonstrated experience communicating, both verbally and in writing, in a succinct, professional and responsive manner.
- Proven ability to work effectively in a team environment, handling a diverse range of priorities and projects.
- Demonstrated ability to balance attention to detail with the need to meet tight deadlines, and also to balance a varied and varying workload.
Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and opportunity for a long, fulfilling career.
It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.
Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.
We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high-quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.
Your division's broader role
The Division of External Engagement is committed to the University’s growth ambitions through best practice marketing, the generation of international opportunities, and the forging of deep industry, media and alumni connections.
Application Process:
Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a cover letter addressing your motivation behind applying for the role and an up-to-date resume.
Applications close 11:55pm, Friday 6th September 2024.
The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
For further information:
For a confidential discussion regarding this position; contact:
Georgia Rowe
Customer Experience Manager
E: georgia.rowe@adelaide.edu.au
You'll find a full position description and/or selection criteria below.
The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.
Important Dates:
Advertised: 23 Aug 2024 12:00 AM
Applications close: 06 Sep 2024 11:55 PM