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Closing: 24-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 09-Oct-2024
- Closing Date: 24-Oct-2024
Location
- Kensington, NSW
Salary
- Level 5 $85,717 - $96,992 (pro rata) + 17% super + leave loading
Responsibilities
- Be the first point of contact for Estate Management customers via telephone, email and front desk, answer reports of facility/ estate related faults, issues or improvements.
- Take ownership of all client cases from an end-to-end customer perspective in keeping with SLA requirements as well as coordinating escalation of high and critical incidents.
- Take ownership of assigned WHS Estate Management Action Assignments from initiation to successful completion, by effectively directing them to the appropriate team in EM for resolution. Continuously track Action Assignments to ensure prompt and efficient progress, resolution, and closure.
- Educate customers on EM policies, procedures, and services as required.
- Build and maintain effective relationships with internal and external stakeholders, ensuring customer service is consistently provided at a high level through proactive communication.
- Oversee the works and maintenance requests ensuring information is updated in the Archibus system. Cover the front desk and phone queue at all times in collaboration with the team.
- Liaise with the Asset Planning Management team as required, through two-way communication on escalations, triaging EM requests and other customer related enquiries.
- In conjunction with Office of the CPO, help with administration tasks as required.
- Effectively carry out general office management duties (stationary orders, laminating, binding), as well as assisting in maintaining a presentable office space (common areas, meeting rooms, kitchen).
Requirements
- Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
- Demonstrated excellent relationship management skills across multiple stakeholder groups in a similar environment.
- Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
- Demonstrated strong interpersonal skills and an ability to build rapport with customers and internal stakeholders.
- Proven ability to work collaboratively in a team and build a continuous improvement culture. Ability to multi-task and manage competing demands and priorities.
- Ability to show adaptability to working practices changes.
Benefits
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
Notes
- Sponsorship is not available for this role, full Australian working rights are required on application.
- Contact: Amy Denney - Talent Acquisition Coordinator a.denney@unsw.edu.au
- Please apply directly through the website, applications sent to the contact above will not be accepted.
Closing: 05-Nov-2024
Expired
Job Summary
Dates
- Opening Date: 22-Oct-2024
- Closing Date: 05-Nov-2024
Location
- Parkville, Victoria, Australia
Salary
- Attractive salary package p.a. including choice of 11.5% or 17% super
Responsibilities
- Managing application demand by engaging stakeholders, prioritising backlogs, and ensuring alignment with roadmaps, while overseeing development, maintenance, and incident resolution
- Ensuring applications remain secure, current, and compliant by implementing effective patch management, upgrades, and collaboration with the Cybersecurity team
- Building strong relationships with stakeholders, manage vendor relationships, and maintain development standards, driving continuous improvement in demand management and application support practices
- Leading and motivating the team, set clear performance expectations, and manage workforce planning to achieve operational goals within budget and success outcomes
Requirements
- Tertiary qualifications in relevant discipline(s) or an equivalent combination of relevant experience and education/training
- 5+ years experience in leading application development and support teams
- Knowledge of Agile methodologies and ITIL practices
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 07-Jun-2024 - Job Opening
- 16-Jun-2024 - Job Closing
Responsibilities
- Execute technical support and maintenance, ensuring service requirements and client expectations are met
- Restore services promptly, manage application lifecycles, and maintain software currency
- Facilitate application transitions, manage deployments, and ensure software readiness
- Enhance processes, maintain documentation, and comply with risk management guidelines
Requirements
- Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience
- Industry experience in a complex organisation, preferably within the Higher Education Sector
- Knowledge of information systems, support practices and ITIL across a wide range of enterprise information systems and related technologies
- Strong technical expertise with broad and in-depth knowledge and skills in multiple technology sets including but not limited to Windows Server and desktop, UNIX, OSX, IIS, Apache, Tomcat, MSSQL, MySQL, Filemaker Pro
Benefits
- Professional development opportunity for University of Melbourne staff
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- 17-Jun-2024 - Closing Date
Responsibilities
- Collaborating with stakeholders and colleagues to enhance the University's applications
- Analyzing business requirements and supporting user testing
- Re-engineering business processes
- Delivering exceptional customer service and escalating issues when necessary
- Identifying opportunities to simplify, automate, and transform the University's operations through technology
Requirements
- Demonstrated experience in software incident management and problem management
- Excellent oral and written communication skills
- Strong customer service orientation
- Ability to work on multiple tasks while maintaining high quality standards
- Relevant qualifications and extensive relevant experience
Benefits
- Full-time ongoing position
- Opportunity to work within the student domain of Information Technology
- Enhance operational efficiency for staff and provide a top-notch student experience
Notes
- Role within the student domain of Information Technology
- Location of the role is within the University
- Supporting InPlace and other platforms within the organization
Closing: 09-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Responsibilities
- Provide exceptional customer service to support both the Division of Library Services and Division of Student Experience.
- Work in a dynamic environment in a supportive team that values development and growth.
- Provide face to face customer service to students.
Requirements
- Strong interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
- Ability to prioritise competing deadlines and deal with multiple tasks simultaneously.
- Tech savvy skills with capability to learn new applications and emerging technologies.
Benefits
- Work life balance
- Professional development opportunities
- Generous leave options
- Access to an Employee Assistance Program (EAP)
- Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
- This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
- Further information is available in the position description or by contacting David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 7595.
Closing: 04-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 04-Sep-2024
Responsibilities
- Transforming data into actionable insights to guide teams in optimizing processes that drive engagement and retention.
- Diving into global data sets to identify and understand at-risk students and areas needing support.
- Developing data-driven strategies to enhance student engagement and retention.
- Leveraging advanced CRM skills to build and manage personalized, automated outreach campaigns.
- Facilitating collaboration with diverse teams to map out customer journeys and identify pain points.
- Working closely with various teams to optimize processes and practices that support students.
Requirements
- Demonstrated experience in customer journey mapping and engaging stakeholders.
- Proven ability to work collaboratively with stakeholders to implement customer journey maps.
- Strong analytical skills to analyze customer data sets and provide actionable recommendations.
- Advanced skills in CRM systems and data analysis tools, including segmentation and campaign management.
- Working knowledge of CRM systems and data integration for targeted outreach and engagement.
- Excellent communication and facilitation skills to produce high-quality documents.
- Proven ability to engage and influence a diverse range of stakeholders.
Benefits
- Salary packaging options available.
- Flexible work arrangements.
- High quality professional development programs and activities.
- On-campus health clinic, gym, and fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For a confidential discussion regarding this position, contact Dave Thomson, Manager Student Engagement & Retention.
Closing: 29-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 29-Sep-2024
Responsibilities
- Join the Biological Optical Microscopy Platform team.
- Provide application support and guidance on microscopy techniques.
- Develop and optimize protocols for various microscopy methods.
- Collaborate with researchers to enhance their imaging capabilities.
Requirements
- Relevant degree in a related field (e.g., Biology, Physics, Engineering).
- Experience with microscopy techniques and applications.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
Benefits
- Competitive salary package.
- Access to university facilities and resources.
- Opportunities for professional development and training.
- Flexible working arrangements.
Notes
- This is a position exclusive to current University Staff.
Closing: 29-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 29-Sep-2024
Responsibilities
- Join the Biological Optical Microscopy Platform as a Platform Application Specialist.
- Provide technical support and application expertise for microscopy.
- Collaborate with researchers to optimize microscopy techniques.
- Develop training materials and conduct workshops on microscopy usage.
- Assist in the maintenance and improvement of microscopy facilities.
Requirements
- A relevant degree in a scientific field.
- Experience with microscopy techniques and applications.
- Strong communication skills to interact with researchers.
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.
Benefits
- Competitive salary range of $83,468 - $113,262.
- Access to professional development opportunities.
- Supportive work environment.
- Collaboration with leading researchers in the field.
Notes
- Not Available
Closing: 06-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 06-Sep-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- (HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.
Responsibilities
- Support end to end initiatives to improve customer experience and achieve university revenue objectives.
- Assist the Customer Experience Manager in executing projects and initiatives focused on customer information, enquiry, engagement, and analysis.
Requirements
- Demonstrated experience in customer experience, service design, or project management with measurable outcomes.
- Experience in student recruitment, customer service, or marketing operations.
- Strong verbal and written communication skills in a professional manner.
- Ability to work effectively in a team environment with diverse priorities and projects.
- Attention to detail with the ability to meet tight deadlines and manage varying workloads.
Benefits
- Salary packaging options available.
- Flexible work arrangements offered.
- High-quality professional development programs and activities.
- Access to on-campus health clinic, gym, and fitness facilities.
Notes
- The position is fixed term, full-time until early August 2025, available immediately.
- The University reserves the right to close the advertisement before the closing date if a suitable candidate is identified.
- For further information, contact Georgia Rowe, Customer Experience Manager at georgia.rowe@adelaide.edu.au.
Closing: 07-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 07-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 9 – $139,693 – $145,399 p.a. plus 17% super
Responsibilities
- Manage and enhance the University's Application Technology stack, including Kubernetes, AWS services, and GitHub.
- Lead by example using configuration management and Infrastructure-as-Code tools such as Terraform.
- Develop custom solutions when needed and engage with stakeholders to optimise the Application platform.
Requirements
- Post graduate qualifications in a relevant discipline and/or equivalent mix of education and relevant experience.
- Experience in administering, monitoring, and automating Kubernetes clusters, leveraging tools and standard patterns/concepts.
- Utilise scripting/programming languages such as Go, Python, and NodeJS/TypeScript.
- Working with AWS services, including EKS, ECR, Lambda, VPC, S3, CloudFormation, CDK, and EC2.
Benefits
- Generous leave provisions.
- Salary packaging.
- Health and well-being services.
- Discounts on graduate courses.
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position; current valid work rights for Australia are required.
- In the event of sourcing a suitable candidate, the closing date for applications may be brought forward.
Closing: 05-Sep-2023
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 05-Sep-2023
Location
- St Lucia Campus
Salary
- Not Available
Responsibilities
- Lead the delivery of critical enterprise applications that support the University's core operations.
- Oversee the management, operation, and continuous improvement of applications across various departments including student, finance, human resources.
Requirements
- Extensive experience in managing enterprise applications, ideally in a university environment.
- Experience in leading IT teams effectively.
- Comprehensive understanding of IT strategic and business requirements.
- Strong interpersonal skills for negotiation and influencing beyond direct reporting lines.
- Proven track record in delivering large-scale projects with high-quality documentation skills, including business cases and project plans.
- Strong analytical abilities to simplify complex information and collaborate effectively to resolve issues.
Benefits
- Working alongside the brightest minds from around the world.
- Opportunity to contribute to a better world through academic support.
- Access to career development and support services for professional growth.
Notes
- The successful candidate may be required to complete pre-employment checks, including right to work in Australia, criminal check, and education check.
- Candidates who do not meet all criteria are encouraged to apply and demonstrate their potential.
Closing: 01-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 02-Sep-2024
- Closing Date: 01-Oct-2024
Location
- Sydney, NSW
Salary
- Not Available
Responsibilities
- Investigate quantum advantage with near-term quantum systems.
- Explore the implementation of analogue quantum systems on near-term arrays of phosphorus-doped silicon quantum dots.
- Explore the implementation of digital quantum algorithms on near-term, atom-based silicon hardware.
- Adapt, tailor, and develop analogue quantum systems and quantum algorithms for industry focussed applications.
- Work on the theory of analogue quantum systems to better understand the near- and medium-term direction of analogue quantum computing to determine when/how a quantum advantage can be achieved.
- Work on the theory of quantum algorithms to better understand the medium- to long-term direction of quantum computing to determine when/how a quantum advantage can be achieved.
- Work with a multidisciplinary team of quantum physicists, engineers, technicians, postdoctoral researchers, and PhD students for early-stage quantum system implementations on silicon-based quantum computer devices.
- Generate high quality research publication output.
- Provide technical assistance and training to the research staff and students working within SQC.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.
Requirements
- A PhD Physics, Computer Science, Mathematics, or relevant field, with work experience in a research or commercial environment.
- Demonstrated research capabilities in classical machine learning, quantum machine learning, condensed matter physics, computational physics or related field.
- Experience writing high-performance quantum algorithm implementation, preferably in Python, MATLAB, C/C++, or equivalent. GPU programming experience.
- Experience with Python quantum computing packages such as OpenQASM (Qiskit), Cirq, Project Q, or equivalent.
- Experience in troubleshooting and solving complex unplanned issues.
- Well-organised, attention to detail and ability to meet deadlines.
- Excellent written and verbal communication skills.
- Demonstrated ability to work in a team, collaborate across disciplines and build effective relationships.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Benefits
- Not Available
Notes
- This role is a fixed-term position for 3 years.
Closing: 29-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 30-Aug-2024
- Closing Date: 29-Sep-2024
Location
- Parkville
Salary
- Academic A – $80,258 – $108,906 p.a. plus 17% super
Responsibilities
- Provide high-level expertise, advice, and assistance to researchers to undertake research projects utilizing platform equipment.
- Contribute to data generation/interpretation and manuscript drafting/submission of peer-reviewed journals in collaboration with research groups.
- Develop training content & workshops for advanced microscopy applications.
- Provide effective training of research staff & students on platform equipment.
Requirements
- PhD (or equivalent experience) in the biological sciences using model organisms or organoids.
- Demonstrated research expertise in tissue clearing/lightsheet microscopy and other advanced optical microscopy applications.
- Expertise in relevant image analysis applications including FIJI/Image J & Imaris.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses for staff and their immediate families.
Notes
- Visa sponsorship is not available for this position.
- Valid work rights for Australia are required.
Closing: 02-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 02-Oct-2024
Location
- Ecosciences Precinct, Dutton Park
Salary
- Base salary will be in the range of $89,861.38 - $96,402.32 + 17% Superannuation (HEW Level 6).
Responsibilities
- Designing, implementing, deployment and maintenance of the Queensland Future Climate web resources.
- Development of dashboards and other data visualization and communication tools, including interactive maps, plots and conceptual diagrams.
- Assisting the development of storytelling web-based communication pieces translating climate science to broader non-technical audiences using creative and entertaining web-resources.
- Undertaking research on other climate services platform and implement innovative ideas to modernise the Queensland Future Climate web resources.
- Liaising with climate scientists to codesign applications aiming to communicate outcomes from complex climate datasets and analysis in a friendly manner.
- Ability to manage a diverse projects portfolio with competing demands and establish priorities under short timeframes.
Requirements
- Qualifications and training equivalent to an undergraduate degree in IT or related field and significant relevant experience; or an equivalent combination of relevant experience and/or education/training.
- Skills and experience in analysis, design, development, systems management and maintenance of multi-user systems or applications.
- Detailed knowledge in the following areas, with significant experience in: Developing with NodeJS in Typescript for Microservice based environments.
- Database development (relational and NoSQL – e.g., DynamoDB, Postgres, MySQL, Oracle)
- Frontend JavaScript frameworks/libraries (e.g., React, Angular, Vue, Ember)
- Cloud based development e.g., AWS or Azure
- Experience in development of dashboards for data visualization, including interactive maps and plots using JavaScript, leaflet, R Shiny or other technologies alike.
- Proven high-level interpersonal, written and verbal communication skills, including demonstrated skills in developing a range of communication products to facilitate the translation of scientific knowledge.
- Demonstrated well-developed planning and organisational skills with an ability to set priorities and organise self to meet deadlines.
Benefits
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and criminal check.
- Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Closing: 11-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 11-Sep-2024
Location
- Cairns, Townsville, Queensland, Australia
Salary
- Up to 17% employer superannuation contributions.
Responsibilities
- Manage and support JCU's enterprise applications by providing expert applications security guidance.
- Establish optimal security protocols to safeguard software and technology platforms university wide.
- Mitigate compliance-related applications security risks by ensuring latest software development adheres to source code control requirements.
- Maintain knowledge of James Cook University’s network, emerging security and network technologies, and their associated vulnerabilities.
- Collaborate with the software engineering team to integrate security best practices throughout the development lifecycle.
Requirements
- Degree qualifications or a combination of relevant experience and education (Applications development or Cyber security).
- Security certifications such as Certified Application Security Professional Plus or Certified Application Security Engineer or similar.
- Experience in planning and implementing enterprise applications/software security solutions.
- Strong experience in application security, with a focus on secure software development practices.
- Experience in mentoring, coaching team members in secure by design.
- Experience in developing applications security practices, standards and governance process.
- Informed analytical and problem-solving skills to judge shifting priorities and work both independently and as a member of a team.
- Demonstrated computer literacy with proficiency in a range of software packages and an ability to adapt to other desktop software quickly.
- Well-developed verbal communication and interpersonal skills with proven ability to maintain highly effective working relationships.
Benefits
- Generous superannuation scheme with up to 17% employer contributions with UniSuper.
- 5 weeks of annual recreation leave and 15 days of paid sick/personal/carers leave per year.
- Cultural leave and Flexible working options.
- Attractive options for salary packaging including discounted health insurance.
- Fitness Passport.
- Employee Assistance Program.
- Professional development support.
- Well-equipped campus facilities including medical, cafes, gym and childcare.
Notes
- Consideration for remote work arrangement within Australia.
- Relocation assistance to Townsville or Cairns.
Closing: 29-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 30-Aug-2024
- Closing Date: 29-Sep-2024
Location
- Parkville
Salary
- Academic A – $80,258 – $108,906 p.a. plus 17% super
Responsibilities
- Provide high-level expertise, advice, and assistance to researchers to undertake research projects utilizing platform equipment.
- Contribute to data generation/interpretation and manuscript drafting/submission of peer-reviewed journals in collaboration with research groups.
- Develop training content & workshops for advanced microscopy applications.
- Provide effective training of research staff & students on platform equipment.
Requirements
- PhD (or equivalent experience) in the biological sciences using model organisms or organoids.
- Demonstrated research expertise in tissue clearing/lightsheet microscopy and other advanced optical microscopy applications.
- Expertise in relevant image analysis applications including FIJI/Image J & Imaris.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses for staff and their immediate families
Notes
- Visa sponsorship is not available for this position. Current valid work rights for Australia are required.
- Successful candidate must undergo and maintain an up-to-date Working with Children Check.
Closing: 26-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 11-Sep-2024
- Closing Date: 26-Sep-2024
Location
- Crawley, Perth
Salary
- Base salary range: $129,497 – $137,029 p.a. plus 17% superannuation.
Responsibilities
- Responsible for the strategic oversight and management of the University’s primary financial management applications.
- Ensure the efficiency, security, and availability of systems, as well as providing accurate financial management information.
- Lead initiatives to continuously improve financial services and processes.
Requirements
- Relevant tertiary qualification in accounting or equivalent competency.
- Extensive experience in strategic financial management, with in-depth knowledge of ERP systems and budgeting software.
- Advanced understanding of systems integration, security, and IT governance best practices.
- Extensive experience in project management, including the development and execution of detailed project plans.
- Demonstrated ability to lead and manage teams and projects strategically, responding effectively to shifting priorities, demands, and timelines.
- A current National Police Clearance Certificate.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
Closing: 10-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 10-Oct-2024
Location
- Hawthorn campus, Swinburne University of Technology
Salary
- HEW 7 salary + 17% super
Responsibilities
- Troubleshoot and resolve application issues and enhancement requests reported by end users, by analysing business requirements and collaborating closely with architecture, cybersecurity, computing, and development teams.
- Restoring services during disruptions through effective incident management, preventing recurring issues with proactive problem management, and safely implementing changes through change management.
- Perform software maintenance tasks, including installations, configurations, and upgrades, to ensure the availability of both production and non-production systems through environment management and keep application version up to date.
- Document technical solutions and procedures to facilitate knowledge sharing for improved application support and maintenance.
- Escalate issues to higher level support teams when necessary.
Requirements
- Proven experience as an Application Support or in a similar technical position.
- A strong understanding of business information system architectures and their underlying technologies.
- Familiarity with IT development processes, including the Software Development Lifecycle (SDLC).
- Experience in supporting both off-the-shelf and custom-built business information systems.
- Experience in implementing application change requests for SaaS solutions, enabling SSO, and performing issue remediation tasks.
- Excellent communication skills to collaborate effectively with both end-users and technical teams.
- A strong customer service orientation with a focus on results and quality of service.
- Knowledge of IT service management and experience working in environments where industry-standard ITSM practices are applied.
Benefits
- Flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
Closing: 13-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 05-Oct-2024
- Closing Date: 13-Oct-2024
Location
- Melbourne, CBD – located on Franklin Street
Salary
- Salary package of $82,785 (pro-rated) + 11.5% Super
Responsibilities
- Oversee the rostering and coordination of staff to maintain the continuous operations of the Language Testing Centre in partnership with the SOM, ensuring team functions are adequately staffed at all times.
- Assist in coordinating daily activities of the team, including identifying training/professional development needs to ensure ongoing skill development and up-to-date knowledge of products, processes and databases.
- Assist with the coordination of pre, test-day and post-test administration and reporting activities, in accordance with the regulations and frameworks set out by the IELTS and PTE Academic test partners.
- Monitor and respond to ongoing achievement of KPIs, including service levels and income targets.
- Collaborate with the Senior Operations Manager – Language Testing to grow the profile and sales of RMIT UP testing products.
- Coordinate team activities to ensure accurate data collection, test day administration and reporting.
- Coordinate customer service activities to ensure timely and accurate administration of payments, refunds, results and other relevant administration tasks as required.
- Comply with policies, procedures and test delivery frameworks as defined by Pearson VUE, Cambridge ESOL, IELTS Australia and RMIT UP.
- Ensure team delivers a comprehensive and high-quality response to all forms of internal and external RMIT UP and Language Testing contact (email, online form submissions, telephone, in person).
Requirements
- Previous experience in a Coordinator/Supervisor level role, including familiarity with rostering, supervision and motivation of staff.
- Highly client service focused, with proven experience in customer service roles within professional services/commercial environments, preferably within the education sector.
- Experience, knowledge and understanding of PTE Academic and/or IELTS Test procedures and delivery is highly advantageous.
- Strong interpersonal skills, including the ability to establish productive working relationships with internal and external clients from a variety of cultural backgrounds and organisational levels.
- Excellent communication (written and verbal) skills.
- Proficiency in MS Office and use of databases, computer applications and payment gateways.
- Demonstrated effective and efficient administration, data entry and numerical skills, including high attention to detail.
Benefits
- Salary packaging
- Discounted university courses
- Discounts to some of Australia’s leading retailers
- Purchased leave
- Discounts on RMIT childcare services
- Gym membership
- Employee Assistance Program (EAP)
Notes
- Successful applicants will be required to undergo a pre-employment screening check, Working with Children Check and Police Records Check.
- Refusal to provide your information to these parties will prevent RMIT UP from being able to continue with your application.
- RMIT is a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements.