La Trobe UniversityBundoora Campus, Melbourne, AustraliaSimilar Jobs
Closing: 06-Nov-2024
Job Summary
Dates
Opening Date: 22-Oct-2024
Closing Date: 06-Nov-2024
Location
Bundoora Campus, Melbourne, Australia
Salary
Hourly Rate aligned to HEO2 / $40.38 per hour
Responsibilities
Assisting students through the application process of courses and alternative entry schemes
Conducting outbound nurture calls
Responding to customer enquiries via call, chat and email
Requirements
Relevant post-secondary qualifications or equivalent and proven administrative experience, preferably in sales and customer service with a drive to achieve sales targets.
Experience and skills in achieving sales targets through exceptional enquiry management and nurturing of prospective students that includes: personalised, trusted and effortless customer experiences.
Strong organisational skills and the ability to prioritise multiple tasks, meet deadlines, and contribute to dynamic sales environment.
Strong interpersonal skills, including the ability to liaise with prospective students (undergraduate, postgraduate and pathways) and influencers, academic staff, and members of the public.
An ability to master knowledge from a broad range of courses and deliver information to customers that is clear and personalised.
A good understanding of the higher education environment that includes the sales funnel from first enquiry to enrolment.
Benefits
Not Available
Notes
Minimum 3 days per week availability (work required on 15th-16th November, 12th-14th December, 23rd-24th December and may be required over the Christmas shutdown (27th-31st December))
The Solution Consultant partners with the Business Technology Partner (BTP) in the provision of services provided by Strategy, Engagement and Innovation function.
They utilise a breadth of skills covering business analysis, consulting, problem solving, solution design and basic project management in their day-to-day operations.
They require highly developed stakeholder engagement skills and are expected to work closely with mid-to senior level business stakeholders in order to elicit their key internal business requirements and then determine appropriate solution options that will meet the both the stakeholder’s and the University's needs.
Requirements
Strong consulting or customer facing background and, ideally, an understanding of the application of Information Technologies and ideally, their use within the education sector (5 Years minimum in consulting, BA or other customer facing role, ideally 10+).
Direct previous experience and understanding of the key project methodologies employed in the delivery of technology based projects (e.g. PMBOK, PRINCE 2, SAfe Agile).
Highly evolved requirements elicitation and analytical problem solving skills (Senior BA level or above).
Proven ability to positively interact, negotiate with, influence and build consensus with a wide range of internal and external IT and business stakeholders, including senior members of management.
Experience with the application of complex data models, logical architectures, different requirement gathering techniques, technology standards and architectural guidelines.
Outstanding written and verbal communication skills.
Outcomes-focused, with the ability to work autonomously, delivering quality outcomes to agreed deadlines.
Ability to work on multiple highly complex initiatives simultaneously.
Strong facilitation and change leadership skills.
Experience in Human Centred Design principles.
Ability to display appropriate behaviours in line with the position and RMIT Values.
English Proficiency: English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Benefits
Competitive salary package and allowances.
Expatriate candidates: Generous relocation allowance. Educational support up to US$20,000 per child annually, up to 2 children per family; private insurance coverage for staff and family; annual health checkup; Work Permit for staff, Visa and temporary resident cards for family members.
Expert support from our Mobility Team with regards to obtaining a work permit and visas, and with relocation and settling into living and working in Vietnam.
Local candidates: 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Generous annual leave, career leave and public holidays (Christmas and Tet Holidays).
Professional development and career advancement.
Access to state-of-the-art facilities and resources.
A vibrant and diverse campus life and more!
Notes
RMIT University Commitment: RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct.
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024.
The University of MelbourneParkville, Victoria, 3010, AustraliaSimilar Jobs
Closing: 23-Sep-2024
Expired
Job Summary
Dates
Opening Date: 09-Sep-2024
Closing Date: 23-Sep-2024
Location
Parkville, Victoria, 3010, Australia
Salary
UOM 8 – $119,742 – $129,607 p.a. plus 17% super
Responsibilities
Raise awareness of IT services & provide consultancy for complex technical needs.
Collaborate closely with Business Analysts & Solution Architects to shape and implement tailored IT solutions.
Actively collaborate with all University IT teams to build strong working relationships and gain a deep understanding of the services they offer.
Take ownership of understanding client needs, gathering data, conducting analysis, and guiding delivery teams to resolve issues.
Keep a comprehensive and deep understanding of the University’s IT services, technology strategies, and roadmaps.
Requirements
Relevant tertiary qualifications in information systems, computer science or engineering to at least Bachelor level, or a combination of at least 10 years’ equivalent mix of education and relevant experience.
A wide range of knowledge and experience of IT technologies and trends, including virtualization, networks, storage, hardware, and security.
Proven experience in managing large-scale, cross-organisational initiatives involving multiple stakeholders in complex technical environments.
A proven ability to apply an analytical approach to problem solving.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
The University of MelbourneParkville, Victoria, 3010, AustraliaSimilar Jobs
Closing: 20-Sep-2024
Expired
Job Summary
Dates
Opening Date: 06-Sep-2024
Closing Date: 20-Sep-2024
Location
Parkville, Victoria, 3010, Australia
Salary
UOM 6 – $96,459 – $104,413 p.a. plus 17% super
Responsibilities
Manage tickets efficiently and accurately for all jobs assigned to you and your domain(s), including initial diagnosis, classification, prioritisation, and resolution of all support tickets encountered.
Provide prompt support to staff, students, and external stakeholders across various channels (e.g., phone, portal, webchat, in person) for incidents or requests assigned by a Service Delivery Senior Consultant.
Assist with peak period activities and major incidents across the division to ensure Business Services meets operational obligations and agreed service levels, regardless of circumstances.
Requirements
Undergraduate qualifications in a relevant discipline or an equivalent combination of education and relevant experience.
A background in Service Centre or Support within Higher Education including HR and Finance: Financial Management Enquiries, HR People Management Enquiries, HR Business Systems (ERP) Support.
Industry-based Service Centre training (e.g., HDI, HDAA) or relevant experience, with a proven ability to deliver solutions within your nominated Cluster, prioritising customer experience in all actions.
Experience in Network/Telephony: Provide support for the physical network as well as local and mobile telephony systems at the University.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
The University of MelbourneParkville, Victoria, 3010, AustraliaSimilar Jobs
Closing: 23-Sep-2024
Expired
Job Summary
Dates
Opening Date: 09-Sep-2024
Closing Date: 23-Sep-2024
Location
Parkville, Victoria, 3010, Australia
Salary
UOM 8 – $119,742 – $129,607 p.a. plus 17% super
Responsibilities
Raise awareness of IT services & provide consultancy for complex technical needs.
Collaborate closely with Business Analysts & Solution Architects to shape and implement tailored IT solutions.
Actively collaborate with all University IT teams to build strong working relationships and gain a deep understanding of the services they offer.
Take ownership of understanding client needs, gathering data, conducting analysis, and guiding delivery teams to resolve issues.
Keep a comprehensive and deep understanding of the University’s IT services, technology strategies, and roadmaps.
Requirements
Relevant tertiary qualifications in information systems, computer science or engineering to at least Bachelor level, or a combination of at least 10 years’ equivalent mix of education and relevant experience.
A wide range of knowledge and experience of IT technologies and trends, including virtualization, networks, storage, hardware, and security.
Proven experience in managing large-scale, cross-organisational initiatives involving multiple stakeholders in complex technical environments.
A proven ability to apply an analytical approach to problem solving.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Competitive VND salary (plus allowances) starting from VND33,014,000 depending on proven track record in meeting all the key selection criteria. 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
Lead in ideating and implementing strategies to enhance connections between RMIT and alumni.
Enable graduates' personal and professional development through job opportunities, mentoring, and networking.
Incubate opportunities for alumni to contribute to RMIT’s teaching and learning quality.
Coordinate internal and external stakeholders with alumni-related requests.
Support planning and delivering alumni engagement activities, including events and workshops.
Develop and deliver alumni engagement activities at various locations as required.
Support the development of Alumni chapters in Hanoi and other cities.
Coordinate strategic communications to alumni across various channels.
Act as a key local contact for alumni inquiries and communications.
Ensure consistent communication of national and global alumni policy among stakeholders.
Manage logistics and administration related to alumni cards and other tasks.
Identify and engage with active or high-profile alumni and potential industry partners.
Develop and strengthen internal and external relationships through effective customer service.
Support Industry Relations in organizing and promoting careers and industry events.
Ensure accuracy of the Vietnam Alumni database and update it proactively.
Collaborate with the Data Coordinator to update alumni engagement on the database.
Report on alumni statistics as required.
Requirements
A minimum of 2 years’ experience in marketing, community building, customer service, or customer relations.
Proven ability in managing and hosting strategic events targeted to client needs.
Well-developed interpersonal and networking skills, including negotiation and cross-cultural communication.
Experience in database management for CRM and prospect profiling.
Knowledge of Microsoft Word, Excel, PowerPoint, and digital platforms like Mailchimp and Facebook manager is a plus.
Experience in monitoring campaigns on social networks and working with educational alumni groups is preferred.
High level communication skills in both English and Vietnamese.
Planning, organizational, and problem-solving skills with timely task coordination.
Ability to work independently and as part of a team.
Commitment to continuous improvement.
Public speaking/presentation skills are an advantage.
Ability to display appropriate behaviors in line with RMIT's Behavioral Capability Framework.
Benefits
13th month Tet bonus
Private medical insurance for you and your dependents
Annual health check
Generous annual leave, career leave, and public holidays
Professional development and career advancement
Access to state-of-the-art facilities and resources
Vibrant and diverse campus life.
Notes
Bachelor’s degree in a relevant discipline is mandatory.
Preferred: University study at an international university or where English was the language of instruction.
Minimum English proficiency requirement: IELTS (General) score of at least 6.0 or equivalent.
Deakin UniversityGeelong, Waterfront Campus or Melbourne, Burwood Campus, Australia (Flexible)Similar Jobs
Closing: 29-Sep-2024
Expired
Job Summary
Dates
Opening Date: 13-Sep-2024
Closing Date: 29-Sep-2024
Location
Geelong, Waterfront Campus or Melbourne, Burwood Campus, Australia (Flexible)
Salary
Competitive Remuneration + 17% Superannuation
Responsibilities
Advise on workplace relations matters, enterprise agreement complexities, complex cases and industrial disputes.
Deliver exceptional project management with a well-considered plan, including risk assessment and actionable implementation.
Establish long-term partnerships with stakeholders, act as a trusted advisor, and drive continuous improvement through creativity, innovation, and strategic recommendations.
Offer clear direction and expert leadership, enabling effective problem-solving and ensuring solutions are both innovative and sustainable.
Foster a culture of integrity and accountability, ensuring team alignment with Deakin’s strategic plan and creating an environment where team members feel valued and motivated.
Requirements
The ability to offer high-quality advice on HR/IR matters, including managing intricate compliance activity and enterprise agreement negotiations.
Deep knowledge of Australian workplace/industrial relations legislation and practices.
Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or extensive experience and management expertise in Workplace Relations, Employment Law or similar; or an equivalent combination of relevant experience and/or education/training (financial support can be provided to maintain a practising certificate).
Experience working in the tertiary sector (desirable).
Benefits
Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
Flexible working arrangements to help manage work-life balance.
Ongoing learning and development opportunities to grow your career.
An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
For a confidential discussion regarding this role, please contact Gemma Doyle, Senior Manager, People Solutions on g.doyle@deakin.edu.au.
Griffith UniversityN25, 177 Kessels Rd, Nathan QLD 4111, AustraliaSimilar Jobs
Closing: 27-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 27-Sep-2024
Location
N25, 177 Kessels Rd, Nathan QLD 4111, Australia
Salary
HEW 7 Salary - $96,669.80 - $104,731.27 base +17% super. Full package range - $113,103.66 - $122,535.
Responsibilities
Provision of Tier 1/2 advice and assistance on payroll related matters and legislative requirements to employees and Managers.
Timely analysis and processing of fixed term, continuing (paid and unpaid), casual and sessional staff master data via PeopleSoft HCM.
Ensuring data integrity, consistency, and accuracy of information.
Maintenance of databases, preparing and processing of Workcover entitlements.
Updating and maintaining executive and academic/senior management details, and salary packaging benefits where required.
Liaising with internal and external clients, other elements of the University and external bodies as required.
Demonstrating behaviour in accordance with the Fraud and Corruption Control Framework and the University's Integrity program.
Requirements
Relevant tertiary qualifications or an equivalent combination of relevant experience in payroll and HR master data processing and analysis.
Unrestricted work rights.
Successful candidates will be subject to a criminal history check.
Benefits
Wide range of Learning and Development opportunities.
Mix of on campus and work from home options available.
Salary packaging options and corporate health discounts.
Generous leave entitlements including paid parental leave and leave loading.
Support with future learning opportunities through educational staff assistance scheme.
Opportunities for internal mobility.
Health Safety and Wellbeing initiatives – on campus Gym facilities.
Notes
Griffith University values diversity, inclusion and flexibility and encourages Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Griffith University maintains a strict zero-tolerance policy against all forms of modern slavery.
Australian Catholic University North Sydney, AustraliaSimilar Jobs
Closing: 03-Oct-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 03-Oct-2024
Location
North Sydney, Australia
Salary
Total remuneration valued to $151,285 - $161,435 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading. A 3% salary increase will be effective from the beginning of the first full pay period commencing on or after 1st January 2025. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
Provide high level support and advice to university management and People and Capability (P&C) staff relating to ER matters.
Contribute to the development and implementation of ER strategies to enhance employee engagement.
Build strong working relationships based on credibility and open communication to enable the provision of accurate and proactive advice to leaders, the P&C team and other key stakeholders.
Develop, update and manage the implementation of ER frameworks, policies and enterprise bargaining activities.
Effectively manage complex ER matters, including case management and investigations, disciplinary action, and representing the University in the Fair Work Commission.
Develop and deliver presentations and information sessions, educating and informing leaders on ER matters.
Requirements
Expert in employment relations with extensive experience in providing strategic and tactical advice on industrial instruments and employment regulations.
Highly developed interpersonal, relationship management and conflict resolution skills.
Demonstrated success in managing union relationships, disputes and enterprise bargaining activities.
Experience in representing your employer within various industrial commissions and tribunals and briefing legal representation.
Relevant tertiary qualification.
Benefits
Flexible work arrangements.
Study leave and a variety of leave provisions.
Salary packaging options.
Access to generous benefits as an ACU staff member.
Notes
Candidates must hold Australian work rights to apply for this position.
For permanent/continuing roles, applicants must have permanent work rights.
ACU can offer support for candidates that may require adjustments through the recruitment process.
The University of New South Wales (UNSW Sydney)Kensington, NSW (Hybrid work arrangement available)Similar Jobs
Closing: 14-Oct-2024
Expired
Job Summary
Dates
Opening Date: 25-Sep-2024
Closing Date: 14-Oct-2024
Location
Kensington, NSW (Hybrid work arrangement available)
Salary
143k-$151k + 17% super and leave loading
Responsibilities
Manage an ER portfolio team of Consultants and Officers to service a large client group.
Deliver expert advice and guidance on a wide range of employee and complex industrial relations matters.
Support the development of fair and forward-thinking practices, policies, and procedures.
Foster effective working relationships with the HRBP team and relevant people leaders.
Shape and implement ER strategies and plans that drive proactive management of issues and continuous improvement initiatives.
Manage complex cases and advise on industrial instrument and legislative interpretation, workplace change and restructuring, industrial disputes, employee performance, termination of employment, managing ill and injured workers, and employment related disclosures.
Requirements
Relevant tertiary qualifications (including industrial relations, HR or law).
Extensive experience providing employee relations related advice to line management and dealing with employee unions in a large, complex organisation.
Expert knowledge of relevant workplace legislation and current employment case law.
Proven ability to build effective working relationships and partner with internal clients.
Ability to lead, motivate and train team members, establish priorities and manage competing deadlines.
Excellent consultation, influencing and negotiation skills.
Superior written and verbal communication skills with attention to detail.
Ability to work independently and contribute to a team environment.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Additional 3 days leave during December festive period.
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
Discounts and entitlements (retail, education, fitness passport)
Notes
Sponsorship is not available for this role, valid Australian working rights are required on application.
Australian Catholic University North Sydney, AustraliaSimilar Jobs
Closing: 09-Oct-2024
Expired
Job Summary
Dates
Opening Date: 20-Sep-2024
Closing Date: 09-Oct-2024
Location
North Sydney, Australia
Salary
Total remuneration valued to $130,436 - $145,828 total rem (pro rata) pa, including salary component $110,220 - $123,227 (pro rata) pa (HEW 8), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
Develop and optimise ACU's safety management system and digital platforms to ensure regulatory compliance requirements.
Enhance the analysis of incident and safety performance data to provide relevant, robust and timely information to continually inform ACU's safety performance.
Requirements
Relevant tertiary qualifications in Work Health and Safety and/or equivalent knowledge, expertise and experience.
Emphasis on systems development and implementation with particular focus on reporting and analysis.
Benefits
Flexible work arrangements.
Study leave and a variety of leave provisions.
Salary packaging options available.
Access to generous benefits as an ACU staff member.
Notes
Candidates must hold Australian work rights to apply for this position.
For permanent/continuing roles, applicants must have permanent work rights.
ACU can offer support for candidates that may require adjustments through the recruitment process.
Australian Catholic University North Sydney, AustraliaSimilar Jobs
Closing: 09-Oct-2024
Expired
Job Summary
Dates
Opening Date: 20-Sep-2024
Closing Date: 09-Oct-2024
Location
North Sydney, Australia
Salary
Total remuneration valued to $151,285 - $161,435 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
Identify, address and reduce risk across the university.
Ensure compliance with current and future legal and regulatory obligations under various licenses, certifications, registrations and regulations.
Create operational risk registers for managers to access information easily.
Update controls and manage potential impacts and opportunities in risk management.
Requirements
Relevant tertiary qualifications in Occupational Health and Safety or equivalent knowledge and experience in a People and Culture function.
Experience in Work Health & Safety, Human Resources or Learning & Development within a high-risk workplace environment.
Benefits
Flexible work arrangements.
Study leave and a variety of leave provisions.
Salary packaging options.
Access to generous benefits as an ACU staff member.
Notes
Candidates must hold Australian work rights to apply for this position.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Australian Catholic University North Sydney, AustraliaSimilar Jobs
Closing: 09-Oct-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 09-Oct-2024
Location
North Sydney, Australia
Salary
Total remuneration valued to $151,285 - $161,435 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading. A 3% salary increase will be effective from the beginning of the first full pay period commencing on or after 1st January 2025. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
Develop a risk register, tools and methodologies to assist ACU in rapidly assessing, mapping risks and developing appropriate strategies to manage psychosocial risk to staff and students.
Enhance current controls to ensure managers are enabled to identify, address and improve the overall wellbeing of staff.
Deliver strategic projects and initiatives, including Mental Health and Wellbeing Strategic plans.
Assess the risk presented by students and staff within a university or similar complex organisation.
Requirements
Relevant tertiary qualifications in Psychology or Work Health and Safety and/or equivalent.
Relevant work experience in a WHS Operational Risk, Compliance or Audit role.
Benefits
Flexible work arrangements.
Study leave and a variety of leave provisions.
Salary packaging options.
Annual leave loading of 17.5% of four weeks' salary pro rata.
17% employer superannuation contributions to eligible continuing and fixed-term staff.
Notes
General enquiries can be sent to Sarah Minchinton, Manager Talent at: Sarah.Minchinton@acu.edu.au.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
The University of MelbourneParkville, Victoria, AustraliaSimilar Jobs
Closing: 11-Oct-2024
Expired
Job Summary
Dates
Opening Date: 04-Oct-2024
Closing Date: 11-Oct-2024
Location
Parkville, Victoria, Australia
Salary
UOM 5 – $83,159 – $95,518 p.a. plus 17% super
Responsibilities
Manage and resolve 1st and 2nd level service issues, ensuring service excellence and adherence to KPIs.
Responsible for efficient and accurate ticket management for all jobs assigned to you or received directly from a customer.
Provide immediate assistance to academic and professional staff, students and external stakeholders via multiple support channels (e.g., phone, portal, webchat, in person).
Provide walk up support in the COOP Walk-In Centre, receptions, and Tech Bar.
Requirements
Undergraduate qualifications in a relevant discipline or equivalent mix of education and relevant experience.
Demonstrate the Business Services Values of University First by acting in the best interest of your employer; displaying Service Excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively as One Team.
Industry based Service Centre training (eg. HDI, HDAA) or experience and demonstrated ability to deliver solutions in your nominated Cluster.
Communicate in clear and concise ways via established oral, written and interpersonal skills.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
This position is a professional development opportunity for University of Melbourne staff.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
The University of MelbourneParkville, Victoria, AustraliaSimilar Jobs
Closing: 11-Oct-2024
Expired
Job Summary
Dates
Opening Date: 04-Oct-2024
Closing Date: 11-Oct-2024
Location
Parkville, Victoria, Australia
Salary
UOM 6 – $96,458 – $104,413 p.a. plus 17% super
Responsibilities
Managing all assigned tickets within your designated domain(s), including initial diagnosis, classification, prioritisation, and resolution of support tickets.
Acting as a subject matter expert within your domain, supporting service transition and driving continuous improvement.
Offering immediate support to academic staff, students, and external stakeholders through various channels (e.g., phone, portal, webchat, in person) for incidents or requests allocated by a Service Delivery Senior Consultant.
Requirements
Undergraduate qualifications in a relevant discipline or equivalent mix of education and relevant experience.
Industry-based Service Centre training (e.g., HDI, HDAA) or proven experience in delivering solutions within your designated Cluster, with a strong focus on customer experience.
Previous experience in a Service Centre or in-person support team within a large and complex organisation.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply.
La Trobe UniversityLa Trobe University’s Bundoora Campus, Melbourne, AustraliaSimilar Jobs
Closing: 27-Oct-2024
Expired
Job Summary
Dates
Opening Date: 03-Oct-2024
Closing Date: 27-Oct-2024
Location
La Trobe University’s Bundoora Campus, Melbourne, Australia
Salary
Generous salary package, including 17% superannuation and a range of employee benefits
Responsibilities
Manage large and complex Agreements in collaboration with Research & Industry Engagement Portfolio teams.
Provide accurate and consistent advice and reporting, as well as flexible and efficient client services.
Facilitate interactions between La Trobe University researchers and external partners, including funding bodies, industry, government, and regulatory authorities.
Support large Agreements and tenders, process improvement for the portfolio, and costing and pricing of projects.
Provide high level advice and oversight to establish and improve processes and support Agreement development for large or complex Agreements.
Requirements
An undergraduate degree, preferably Legal or in any area relevant to the position with at least 5 years relevant experience; or extensive relevant experience and management expertise; or an equivalent alternate combination of relevant knowledge, training and/or experience.
Demonstrated extensive expertise in developing, reviewing, and negotiation of a broad range of research and consulting agreements.
Demonstrated experience developing responses to opportunities with national and international funding bodies and industry partners/clients including proposals and tenders including costing and pricing; and managing and developing related agreements.
Excellent communication, presentation, interpersonal and client management skills including the ability to negotiate, motivate, influence and build professional relationships.
Benefits
17% employer contributed superannuation
On site child care facilities
Flexible work arrangements
Discounts for staff and their family members to study a range of La Trobe courses
Notes
Welcome to Bundoora campus – Please click on the video link below:
All La Trobe University employees are bound by the Working with Children Act 2005. If you are successful, you will be required to hold a valid Victorian Employee Working with Children Check prior to commencement.