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Manager Client Support
University of the Sunshine Coast
90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556; 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Similar Jobs
Closing: 27-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 27-Oct-2024
Location
- 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556; 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Salary
- Level 10, $163,035 inclusive of 17% employer superannuation
Responsibilities
- Lead the way in shaping Client Support by empowering Technical and Campus Support teams to deliver outstanding service across all channels.
- Drive exceptional efficiency and effectiveness in service delivery, guiding the team to achieve high client satisfaction and seamless resolutions.
- Champion continuous improvement in IT services, making a lasting impact by helping evolve and enhance support across the university.
Requirements
- Proven success in leading a customer focused IT service delivery function within a large, complex organisation.
- Extensive experience with tools, processes, and metrics that drive a comprehensive IT service experience and campus support operations.
- Strong leadership abilities and skills in developing and maintaining high performing teams to meet both strategic and operational goals.
- Experience in leading and managing incident and problem resolution effectively.
- Exceptional communication and reporting skills, with a talent for building relationships with internal and external stakeholders.
Benefits
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
Notes
- UniSC is an equal opportunity employer, committed to diversity and inclusion.
- Applications for this position close midnight, Sunday 27 October 2024.
- Your completed application must include a resume, and a response to selection criteria.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 06 Jun 2024 - 20 Jun 2024
Responsibilities
- Support the management of administrative processes for the Government loan schemes, ensuring compliance.
- Support the Fees team in ensuring the smooth operation of fees administration.
- Contribute to system reviews and service enhancements to enrich the student experience.
Requirements
- Exceptional organizational skills for planning, prioritizing, monitoring, and evaluating tasks.
- Thorough understanding of the enrolment process and its impact on fees and compliance.
- Strong communication and interpersonal skills to provide advice on government legislation and University policies.
Benefits
- Professional development opportunity for University of Melbourne staff.
- Generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
Notes
- This position is a professional development opportunity for University of Melbourne staff.
- Visa sponsorship is not available for this position.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted Today
Responsibilities
- provide project management for research programs related to health literacy including project planning, tracking, implementing, analysis and reporting
- review and modify existing project processes and procedures, implement revisions that streamline systems and more effectively supports research output
- contribute to the development and evaluation of Statewide health literacy initiatives, including training and ambassador programs, seminar series, and Communities of Practice
- provide updates to the Chief Investigator/Supervisor about progress of research activity
- analyse data using statistical analysis and modelling, report on findings and, in collaboration with more senior researchers, use this to further the research work undertaken
- source information, research and prepare drafts for research publications and presentations including preparing literary reviews and carrying out theoretical research to support the overall research objectives
- manage the preparation of documentation for publications and presentations aligned to the research program objectives
- undertake appropriate research procedures in accordance with relevant ethics protocols
- prepare material for submission to ethics committees when required
Requirements
- 3-5 years of research experience
- 5 to 10 years of research experience, including experience managing, reporting, and disseminating research data
- experience leading end-to-end discrete research projects
- experience working with external partners and stakeholders
Benefits
- Fantastic Opportunity to be part of an important collaboration with the Sydney Health Literacy Lab and NSW Health promoting health literacy
Notes
- Part time (0.80 FTE) fixed term 3 Year role as Research Support Officer/Senior Research Support Officer
- To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.
- Sponsorship / work rights for Australia: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- Posted Yesterday
Responsibilities
- support the University’s postgraduate and research communities by delivering a range of advisory and community outreach support activities
- support the cultural competence development of the Peer Learning Advisor team with a focus on the Aboriginal and Torres Strait Islander student experience
- ensure equipment are operational and take initiative to resolve and identified issues across in all work environments assigned
- document procedures and processes, in consultation with others, according to existing policy and guidelines
- assist with and ensure the smooth operations of Event programs
- lead guided tours around the library for prospective University Students and members of the public
- other Duties or special projects/programs as assigned by the Manager Site Service
Requirements
- identify as Aboriginal and/or Torres Strait Islander
- have a positive approach to customer service, taking responsibility for follow up and ensuring that internal and external clients’ needs and expectations are met
- an understanding of the student experience and an ability to empathize with those engaged in research or study at University, being a recent graduate will be advantageous
- have a valid Working With Children Check
- must be willing to travel around campus to different sites and approximately once a month travel to the University Camden campus
- willingness and ability to learn about the latest technologies
- event planning experience will be advantageous but not required
- excellent written and verbal communication skills
- has strong experience with the full suite of Microsoft Office products
Benefits
- missing
Notes
- Full time, Fixed Term position until April 2025
- Great opportunity to work with students and provide advisory support for coursework and research
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 6/6/2024 - 20-Jun-2024
Responsibilities
- Act as a first point of contact at reception to visitors, clients and suppliers
- Coordinate and manage a portfolio of small-scale venue bookings
- Provide venue and event support to the team
- Undertake administrative tasks and support
- Update and maintain the venue management system
- Provide guidance and advice on health and safety
Requirements
- Excellent initiative and organizational skills
- Strong interpersonal skills
- Exceptional customer service
- Demonstrated computer literacy
- Experience in venue management system Momentus
Benefits
- Full-time, fixed-term 12-month contract
- Possibility for extension
- Excellent public transport options
- Vibrant working environment
Notes
- Job Reference: 1221377
- Full-time, fixed-term 12-month contract with possibility for extension
- Support the team in delivering high-quality service and events at our Perth CBD
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- By 20-Jun-2024 - Closing date
Responsibilities
- The Student Recruitment Officer plays a key role in the execution of student acquisition, customer growth, and sales and conversion tactics.
- Delivering on and coordinating innovative student recruitment programs throughout secondary schools, at exhibitions, and in presentations.
- Providing specialist information on La Trobe University products through a range of mediums and organizing on and off-campus event bookings on behalf of the Undergraduate Student Recruitment team.
Requirements
- A degree, preferably in education, business, or marketing, or an equivalent combination of training and experience.
- Demonstrated ability to gain a conceptual understanding of relevant policies, procedures, or systems and interpretation in the application of policy and/or precedent.
- Demonstrated capacity to organize work effectively and efficiently and deliver outputs in a timely manner.
- Demonstrated ability to work independently, follow established procedures with limited supervision, and contribute positively to an effective team.
- Demonstrated experience managing the activities of self and/or others including coaching, motivation, and performance management.
- High-level proficiency in computer software packages including word processing, spreadsheets, databases, e-mail, and the use of the internet as a research tool.
- Excellent communication and interpersonal skills, with a demonstrated customer service focus and solution-oriented approach.
Benefits
- 17% employer contributed superannuation
- On-site child care facilities
- Flexible work arrangements
- Discounts for staff and their family members to study a range of La Trobe courses
Notes
- Job No.:567347
- Work type: Continuing Full-Time, Continuing opportunity
Closing: 30-Jun-2024
Expired
Job Summary
Dates
- 30-JUN-2024 - Applications Close
Responsibilities
- - Lead and manage the laboratories and technical support team
- - Oversee marine and terrestrial operations
- - Ensure compliance with safety regulations and protocols
Requirements
- - Full-time availability
- - Strong leadership and management skills
- - Experience in marine and terrestrial operations
Benefits
- - Competitive salary range
- - Superannuation benefits
- - Full-time employment status
Notes
- Reference Number: 18924
- Full-time; continuing
- Report To: Operations Manager, Laboratory and Technical Support
- Contact Phone: 0427 421 456
- Contact Name: Sue Kelly
- Contact Email: susan.kelly@jcu.edu.au
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 16-JUN-2024 - Applications Close
Responsibilities
- - Provide high-level executive support to the Deputy Vice Chancellor, Education.
- - Coordinate and manage the Deputy Vice Chancellor's schedule, appointments, and travel arrangements.
- - Prepare and distribute documents, reports, and presentations for meetings and events.
Requirements
- - Bachelor's degree in a relevant field.
- - Proven experience in providing executive support in a similar role.
- - Excellent organizational and communication skills.
Benefits
- - Competitive salary range with superannuation benefits.
- - Full-time, continuing position with opportunities for growth and development.
Notes
- Reference Number: 18944
- Full-time, continuing position
- Townsville or Cairns location
- Report To: Deputy Vice Chancellor, Education
- Contact Phone: (07) 4232 1321
- Contact Name: Professor Maree Dinan-Thompson
- Contact Email: maree.dinanthompson@jcu.edu.au
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 23-JUN-2024: Applications Close
Responsibilities
- - Provide laboratory and technical support in Human Anatomy
- - Assist in managing laboratory resources and equipment
- - Collaborate with the Manager in Anatomical Sciences
Requirements
Benefits
- - Salary range: $85,816 - $92,948
- - Superannuation: 17%
- - Full-time position
Notes
- Reference Number: 18960
- Full-time, continuing position
- Contact Phone: 07 47815956
- Contact Name: Rod Cook
- Contact Email: rod.cook@jcu.edu.au
Closing: 21-Jun-2024
Expired
Job Summary
Dates
- missing
Responsibilities
- Provide outstanding customer service to staff, students, prospective students and the broader campus community via a 'one-stop-shop'
- Plan and deliver student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events
- Deliver outbound customer care programs to support student success and maximize engagement
- Develop engaging, timely and relevant campus content for student communications plan for each study period
- Communicate effectively and appropriately with the campus community about student admin and support processes and services
- Provide international student administration services, including orientations and visa / COE enquiries
- Foster and support the development of an active student representative council (SRC) for the campus
Requirements
- Relevant diploma, undergraduate degree or equivalent (preferred)
- Experience in student administration within a higher education college or university (preferred)
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- High level teamwork and the ability to work with and/or be a member of multiple teams
- Superior verbal and written communication skills, and the capacity to communicate clearly
- Proficiency in computer and software skills, particularly in word processing, spreadsheets and using enterprise-wide records management systems
- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
Benefits
- Tuition reduction benefits on a range of courses
- Opportunity for career growth
Notes
- This is a permanent position located in Leura Campus, NSW
Closing: 30-Jun-2024
Expired
Job Summary
Dates
- Posted 3 Days Ago
Responsibilities
- Develop, coordinate, and implement initiatives which build and enhance student academic skills and literacies, including AI literacy
- Lead collaborations with School-based academics to embed literacy development across disciplines
- Participate in and engage with programs across the University which support student success
- Provide advice and academic learning support to students, relating to literacy development.
Requirements
- PhD in education, literacy, or a relevant discipline, plus demonstrated experience in facilitating learning or supporting development of literacies, including academic and digital literacies
- Demonstrated ability to develop and coordinate high-quality teaching programs, including in online environments
- Demonstrated knowledge of contemporary approaches to academic literacy and communication and experience in applying theoretical knowledge to the development and delivery of good practice and fit-for-purpose initiatives
- Well developed interpersonal skills with the ability to work collaboratively across multiple levels in an organisation and communicate effectively with stakeholders throughout the University.
Benefits
- Competitive remuneration
- Paid leave entitlements
- Flexible work arrangements
- Salary packaging options
- Employee Assistance Program
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted 5 Days Ago
Responsibilities
- Develop and implement safe operating procedures and practices for equipment and processes
- Implement and maintain a booking system and asset lifecycle management system
- Coordinate the annual Controlled Environment Audit, develop and maintain a Controlled Environment sample database
Requirements
- Experience in biosecurity and biosafety
- Knowledge of WHS and Biosafety procedures
- Strong analytical skills
- Ability to work independently and in a team
- Manage multiple priorities
Benefits
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services
- Vibrant campus life and amenities including on-campus health care services, gym, and childcare center
Notes
- Fixed term until June 2028
- Full-Time
- Higher Education Officer Level 6
- Access to on-site training and support from senior colleagues
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- Posted 11 Days Ago
Responsibilities
- The College Support Officer is responsible for providing a range of administrative, records management, and organizational support tasks for the College leadership team.
- Address incoming matters and general inquiries across functional areas in a timely and efficient manner.
- Directly support the Dean of Research.
- Provide general support to the broader University and College leadership team during absences of other team members.
Requirements
- Relevant tertiary qualification or equivalent combination of experience and/or education and/or training.
- Effective to well-developed written communication skills.
- Experience in providing administrative services.
- Sound knowledge of contemporary administrative systems, software, and practices.
Benefits
- 17% Superannuation + salary packaging options.
- Flexible working arrangements.
- Wide range of professional development activities and services.
Notes
- Continuing | Full-Time
- Higher Education Officer Level 5
- Life at Flinders: inclusive culture, diversity, equity, and inclusion initiatives.
- Prescribed Conditions for Employment: National Police Certificate required, COVID-19 vaccination policy compliance.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 06 Jun 2024 - Opening Date
- 20 Jun 2024 - Closing Date
Responsibilities
- Provide assistance and support for academic staff, students and other university stakeholders
- Provide professional administrative support within a collaborative team environment
- Support the School and wider Faculty’s operational functions and needs
Requirements
- Strong Microsoft Office skills
- Highly developed communication and organisation skills
- Effective relationship building skills
- Ability to learn new databases and systems and develop efficient processes
- Finance experience would be highly regarded
- Ability to work within a complex and high volume work environment
Benefits
- Work life balance (including a hybrid work model)
- Professional development opportunities
- Enjoy salary packaging and sacrifice options
- Sporting facilities (pool, tennis courts, fields) and car parking on our campuses
- Onsite childcare facilities
Notes
- Reference no: 497400
- Work type: Fixed Term - Full Time
- Level 5
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 16-Jun-2024 - Closing Date
Responsibilities
- Collaborating with ECU stakeholders
- Providing support to the Student Success team
- Addressing and resolving complex student issues through case management
- Communicating with students to identify support needs
- Developing action plans for student success
Requirements
- Tertiary qualification or equivalent expertise
- Experience in front line servicing and coordinating student programs
- Working in Higher Education sector
- Ability to work cooperatively with others
- Understanding of international education issues
Benefits
- Remuneration of $78,854 to $87,624 pa
- 17% University superannuation contribution
- Flexible working arrangements
- Health and Wellness Program
- Staff benefits across entertainment, financial, health, travel, and consumer goods and services
Notes
- Open to ECU staff only
- Full-time fixed term until December 2024
- Contact Claudia Reed for more information
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- Sunday June 16th, 2024 - Closing Date
Responsibilities
- You will play a pivotal part in supporting the Manager, Buildings & Maintenance by administering and monitoring our maintenance contracts, ensuring compliance with industry standards, and providing technical advice for both minor and capital projects.
- You will assist in the completion of condition audits and the preparation of preventative maintenance plans, contributing to the efficient maintenance of our facilities.
- This position involves collaboration with various stakeholders to ensure the University’s infrastructure meets strategic goals and legislative requirements.
Requirements
- Trade qualification in a relevant building-related discipline or equivalent experience.
- Extensive experience in building maintenance services within large facilities.
- Solid understanding of maintenance procedures.
- Proficiency in using computerized maintenance management systems.
- Strong customer service skills.
- Ability to work cooperatively with others.
- Adaptability to changing environments.
Benefits
- This full time, 1-year fixed term contract attracts remuneration of $92,259 to $102,520 p.a. inclusive of 17% University superannuation contribution.
- ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
- ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
Notes
- ONE YEAR CONTRACT, FULL TIME
Closing: 30-Jun-2024
Expired
Job Summary
Dates
- 30 June 2024 - Closing Date
Responsibilities
- Deliver support to the line manager by providing advice to support and contribute to operational planning.
- Support the agent network to recruit and diversify international student numbers across the Fremantle and Sydney Campus.
- Identify opportunities and contribute to these activities by undertaking project work by managing deadlines and monitoring project resources.
- Assist with research on complex matters and prepare recommendations, reports, guidelines, briefings, discussion and strategy papers.
- Represent the University at events, exhibitions and recruitment fairs as well as at other industry and government events related to international education, both in Australia and overseas.
- Initiate and foster professional relationships and networks within the University community and with external stakeholders, professional and community organisations and clients and work closely with the faculties in providing feedback on new products and enhancement of existing programs to attract international students.
- Assist with market and competitor analysis to identify and develop opportunities for the effective recruitment of high-calibre international students and the establishment of international student pathways.
- Monitor and maintain compliance with university policies, ESOS regulations and Department of Home Affairs (DHA) requirements.
Requirements
- Possession of a degree in Business or Marketing with four years relevant experience or equivalent combination of relevant experience and education/training.
- Demonstrated experience in Higher Education, including experience working with international students and agents for the purposes of international student recruitment.
- Knowledge of International Admissions, foreign qualification frameworks and understanding of Student Visa requirements and Genuine Temporary Entrants.
Benefits
- Generous training and development opportunities
- Friendly and collaborative working environment
- Fast paced environment with opportunity for professional growth
Notes
- Based at our Sydney Office
- Full time, Fixed Term Opportunity (Maternity Leave Cover)
Casual staff - Administration Support
University of the Sunshine Coast
492421 19-31 Dickson Road, Health Hub Morayfield, QLD, Australia, 4506
Similar Jobs
Closing: 31-Dec-2024
Job Summary
Dates
- 19-31 Dickson Road, Health Hub Morayfield, QLD, Australia, 4506
Responsibilities
- Interested in exploring suitable roles aligned with your expertise?
- Express your interest to join our professional community when suitable opportunities arise.
- Work alongside dedicated academics and professionals within various departments.
Requirements
- Passionate about supporting curriculum design and blended learning.
- Ensuring effective governance and risk management.
- Providing vital services in areas like Indigenous support and international affairs.
Benefits
- Discover opportunities for casual employment in various administrative support capacities.
- Opportunity to work alongside dedicated academics and professionals.
- Facilitate the delivery of high-quality education and services to students and staff.
Notes
- Discover opportunities for casual employment in various administrative support capacities across departments.
Extras
- UniSC is one of the fastest growing universities in Australia, with over 2,000 people across 5 campuses in South East Queensland.
- UniSC is committed to diversity and inclusion, encouraging applications from all backgrounds.
Closing: Not specified
Job Summary
Dates
- Opening date: 30-04-2024
- Closing date: not available
Responsibilities
- Manage an assigned geographic recruitment territory, or territories, at various points of the year.
- Plan and coordinate a wide variety of activities and tasks associated with medical recruitment functions, closely coordinating with medical admissions support in the Office of Graduate and Professional Admissions.
- Carry out/participate in key research, planning and evaluation tasks related to recruitment for admissions, typically involving the analysis of enrollment patterns and student profiles, development of overall marketing strategies and specific recruitment plans and schedules, preparation of enrollment projections, publications planning, and similar activities.
- Speak with and provide information to prospective applicants to osteopathic medical programs through in-person meetings, phone conversations and email dialogue; provide tours of campus and other follow-up contact.
- Coordinate various aspects of the enrollment management process including but not limited to: Coordinating the planning, execution and assessment of UNE COM Open Houses. Recruiting, interviewing, training and scheduling volunteer tour guides/hosts from on-campus COM classes. Connect prospective students and applicants with tour guides/hosts for personalized campus visit, including ability to attend lectures. Schedule tour guides/hosts for interview days.
- Plan, supervise and assess the UNE COM digital recruitment efforts, including but not limited to the CareerEco virtual events, virtual visits, and web or other electronic media presence.
- Develop and train student volunteers to email prospective students and applicants; work with administrative staff members to oversee ‘contact with a current student’ program.
- Plan and coordinate sequential communication of recruitment related materials. Draft all communication used in the recruitment and admissions process (electronic and other media) letters, routine reminder emails, webpages, etc. in tandem with Graduate Admissions.
- Coordinate brochure development and production with UNE-contracted vendors, including but not limited to, organizing photo shoot days, soliciting data and direct quotes for publication use, and manage development or revision production schedule.
- Initiate mail, email and telephone contact with prospective applicants and respond to email and telephone inquiries regarding osteopathic medicine programs. Track and maintain regular contact with feeder schools and pre-health advisors, including feeder schools which will increase the under-represented in medicine cohort of incoming classes.
- Compile data for, and prepare various reports and analyses related to assigned functions.
- Confer regularly with supervisor, other admissions staff, UNE COM and graduate program administrators and faculty, and other UNE and UNE COM personnel to plan, coordinate and evaluate activities/projects/systems, discuss specific applications, exchange information, investigate and resolve problems, and the like.
- Lead planning, administration and regular reporting of the operating budget of assigned functional area.
- Hold regular one-on-one meetings with teammates and support staff and contribute to performance reviews.
- Exercise sound judgment and confidentiality according to HIPAA and FERPA standards and other training requirements.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree plus at least one to three years of administrative /coordinative experience or a combination of education and experience from which comparable knowledge and skills are acquired.
- Experience in a medical school or related setting is preferred.
- Experience in admissions/enrollment management preferred.
- Ability to effectively interact with prospective medical students, pre-med and other college advisors, UNE COM faculty, staff and alumni, requiring well developed interviewing, advising and cultivation skills.
- Administrative and organizational skills, ability to handle demanding, high volume, diverse workload.
- Experience in public relations and conference/event planning and execution desired.
- Experience in computer software systems and applications for tracking recruitment of applicants and alumni.
- Ability to relate well with others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standard.
- Ability to travel extensively as necessary (significant periods of time during recruitment season).
- Ability to regularly work evenings and week-ends as needed.
Benefits
- UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits.
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Full Time
- Months: 12
- Campus: Both ME Campuses
- About the University of New England: UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.
- EEO Statement Summary: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0399P
- Open Date: 04/30/2024
- Close Date: missing
- Open Until Filled: Yes
Closing: Not specified
Job Summary
Dates
- Opening date: 02-01-2024
- Closing date: not available
Responsibilities
- In coordination with the Academic and Student Affairs teams as well as the Dean’s office, this position will carry out all assigned daily administrative and operational duties related to supporting faculty and students, programs and services, and other key administrative functions that promote the College’s academic mission in a student-centered environment.
- Provides a high level of administrative, communication, and organizational support
- Prepares courses within the Learning Management System for each term and maintains them throughout the semester
- Uploads and enters information into Learning Management System and other appropriate software programs
- Reviews and edits lecture capture files
- Builds and deploys electronic assessments and generates performance reports
- Provides support for students requiring accommodations (proctoring)
- Assists with gathering information for electronic textbook order annually and maintains textbook lists for each class
- Trains students and faculty on academic software systems
- Prepares and organizes data in reports; assists with data collection and maintains databases and spreadsheets
- Assists with maintaining academic and course calendars and schedules
- Confers regularly with the Academic Affairs team
- Serves as a resource for faculty who need assistance with classroom technology
- Assists with monitoring compliance with academic-related policies and procedures
- Ensures that the University’s intellectual property guidelines are followed
- Prepares reports, takes minutes, tracks actions and recommendations, and provides other support for CDM Committees as assigned
- Collects and maintains paper and electronic documentation and disseminates information as necessary
- Implements and maintain records consistent with records retention policies and FERPA
- Maintains confidentiality and handles sensitive information
- Assists with on-boarding of new faculty and staff and new student orientation
- Responds quickly to faculty or student concerns
- Participates in the accreditation process and site visits
- Maintains current knowledge of University policies and procedures
- Maintains regular attendance and reliability
- Assists with new college programs, services, and initiatives, as necessary
- Performs other duties, as assigned
Requirements
- Bachelor’s degree in any field and 1 to 3 years of relevant administrative experience in higher education or similar medical/dental organizational environment or a combination of education and experience from which comparable knowledge and skills are acquired
- Knowledge of and experience working with a Learning Management Systems is preferred.
- Strong computer skills and extensive knowledge and experience with Microsoft Office Suite (Word, PowerPoint, Excel), Google Docs and other programs such as Brightspace, Examsoft, CoursEval, VitalSource, and Ad Astra.
- Experience in academic affairs or educational support is preferred
- Strong computer skills and ability to quickly learn new software systems
- Excellent oral, written, reading, and spelling/grammar skills
- Proven ability to effectively manage multiple priorities and meet deadlines
- Strong planning, administrative, and organizational skills
- Ability to build strong professional relationships and problem solve in team-based environment
- Demonstrated effective interpersonal communication skills
- Strong verbal and written communication skills
- Ability to provide excellent customer service and work effectively in a diverse community
- General understanding of higher education organizational structure and administrative operations
- In addition, the individual must possess the knowledge, skills and abilities, or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
Benefits
- As a full-time, entry level hourly employee of UNE CDM, you will have access to an outstanding benefit package that includes health and dental coverage, generous holiday schedule and PTO, retirement match, select position-related continuing education and development, and reduced college tuition for yourself, spouse/partner, and your dependents. A full list of benefits can be found here (Benefits | University of New England in Maine).
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Full Time
- Months: 12
- Campus: Portland, ME
- UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.
- EEO Statement Summary: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0319P
- Open Date: 01/02/2024
- Close Date: Open Until Filled