Western Sydney UniversityHawkesbury CampusSimilar Jobs
Closing: 21-Jun-2024
Expired
Job Summary
Dates
missing
Responsibilities
The ServiceNow Enterprise Service Management Administrator is responsible for the administration, maintenance, development and ongoing evolution of the Enterprise Service Management platform (ServiceNow) to support the continuous improvement of service delivery and innovation.
Demonstrate personal leadership in their area of expertise and promote delivery on the IT Strategy in the context of the IT Service Charter.
Requirements
Tertiary (preferably post graduate) qualifications or progress towards post graduate qualifications and/or extensive relevant experience in an appropriate discipline.
Demonstrated experience working within information technology services in large and complex organisations providing ServiceNow administration and development.
Strong collaboration and negotiation skills to liaise with various colleagues and teams across the University.
Sound practical knowledge of relevant best practice frameworks including Software Development Lifecycle and project management methodology.
Previous experience in ServiceNow workflow automation and configuration of discovery tools, APIs, ServiceNow Workflows, UI Pages, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules, JavaScript, AngularJSA, JSON, and Aax scripting in ServiceNow.
Benefits
Benefit from flexible work arrangements, salary packaging, 35-hour work week, development opportunities and more.
Notes
This is an ongoing position based at Hawkesbury Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
The University of MelbourneParkville, Victoria, AustraliaSimilar Jobs
Closing: 11-Oct-2024
Expired
Job Summary
Dates
Opening Date: 04-Oct-2024
Closing Date: 11-Oct-2024
Location
Parkville, Victoria, Australia
Salary
UOM 5 – $83,159 – $95,518 p.a. plus 17% super
Responsibilities
Manage and resolve 1st and 2nd level service issues, ensuring service excellence and adherence to KPIs.
Responsible for efficient and accurate ticket management for all jobs assigned to you or received directly from a customer.
Provide immediate assistance to academic and professional staff, students and external stakeholders via multiple support channels (e.g., phone, portal, webchat, in person).
Provide walk up support in the COOP Walk-In Centre, receptions, and Tech Bar.
Requirements
Undergraduate qualifications in a relevant discipline or equivalent mix of education and relevant experience.
Demonstrate the Business Services Values of University First by acting in the best interest of your employer; displaying Service Excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively as One Team.
Industry based Service Centre training (eg. HDI, HDAA) or experience and demonstrated ability to deliver solutions in your nominated Cluster.
Communicate in clear and concise ways via established oral, written and interpersonal skills.
Benefits
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses
Notes
This position is a professional development opportunity for University of Melbourne staff.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
The University of SydneyDarlington CampusSimilar Jobs
Closing: 27-Jun-2024
Expired
Job Summary
Dates
Posted 10 Days Ago
Responsibilities
Lead strategic initiatives for First Nations staff and students
Contribute to academic activities through teaching and research
Implement First Nations Strategic Initiatives
Develop the Business School's profile and relationships
Chair the University of Sydney Business School Indigenous Strategy and Services committee
Collaborate with other Associate Deans
Requirements
Hold a PhD
Identify as Aboriginal and/or Torres Strait Islander
Have established relationships with key Indigenous communities, industry, and academic institutions
Understand governance, policy, and compliance frameworks
Experience in people leadership and management
Benefits
Attractive remuneration package
Relocation assistance may be provided if required
Notes
Exciting opportunity to join the leadership team at the University of Sydney Business School
Full-time (1 FTE) position of a fixed-term basis for 3 years with possibility for renewal for a further 2 years with an underlying continuing position at an Associate Professor Level
Australian National University (ANU)Acton, Canberra ACTSimilar Jobs
Closing: 23-Jun-2024
Expired
Job Summary
Dates
23-Jun-2024 - Closing Date
Responsibilities
Drive business objectives through effective planning, coordination, and impediment removal for squads in an ITS value stream, focusing on Lean and scaled Agile approaches.
Maintain contemporary delivery practice and provide tailored guidance for capability uplift.
Promote a positive, innovative culture emphasizing psychological safety within the team.
Lead the development and implementation of delivery plans, ensuring workforce planning and resourcing activities in collaboration with Chapter Leads, Product Owners, and the Value Stream Lead.
Proactively identify, manage, and escalate key dependencies, risks, and issues.
Assist in budget planning, management, and reporting of finances for investment streams related to delivery responsibility.
Coordinate and facilitate key events, including quarterly review and planning sessions at the Value Stream level.
Monitor and measure progress against delivery and service performance, introducing relevant metrics aligned with a business agility framework.
Build close relationships with Senior Executives and key stakeholders.
Requirements
Postgraduate qualifications or extensive large-scale IT delivery experience, or equivalent combination of both.
Proven Agile experience with certifications or knowledge of business agility frameworks. This includes elevating Agile maturity, leading portfolio, program, and project management, and understanding business needs for large-scale initiatives.
Demonstrated experience in leading organizational change initiatives with co-benefits.
Strong leadership skills to manage an innovative work portfolio, prioritize effectively, and deliver objectives within budgets, timescales, and quality standards.
Ability to collaborate effectively with stakeholders, building buy-in and networks for successful delivery of collaborative projects with staff, students, and other stakeholders.
Benefits
ANU offers competitive remuneration packages including 17% superannuation and regular increases.
We support flexible and hybrid working, with access to our beautiful, green campus.
We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children (see eligibility).
We have many professional development initiatives including training, mentoring & upskilling opportunities.
We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs.
Develop and implement strategies to encourage Aboriginal and Torres Strait Islander students to attend the University
Provide specialist advice and support academically, professionally, and pastorally to ensure successful retention, progression, and graduation of students
Requirements
Understanding of Aboriginal and Torres Strait Islander culture
Knowledge of higher education policies and resources
Experience in delivering education programs
Benefits
Salary packaging
Flexible work arrangements
Professional development programs
On-campus health clinic and fitness facilities
Notes
Position requires a valid Working with Children Check
The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.
Requirements
Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
Benefits
8 week contract, full time hours
Based at the City Campus but may be required to work and/or be based at other campuses of the University.
Notes
Appointment to this position is subject to passing a Victorian Employee Working with Children Check.
1. Provide quality advice, timely responses, complex issue resolution and case management to families/guardians of RMIT current students, including families/ guardians of local and international students in accordance with University policies and processes. Support families in navigating University resources through the approved communication channels.
2. Coordinate with the Academic Registrar’s Group and the Legal team in the development and update of policies and processes relating to families, including privacy release, unsatisfactory academic progress, third-party complaints, student billing, etc.
3. Coordinate with a wide range of internal stakeholders to provide clear and timely responses to family enquiries. Maintain broad familiarity and timely updates on knowledge about relevant University areas so that related family enquiries can be addressed accurately and transparently.
4. Master RMIT student record system, administrative systems and service management platform to perform case management.
5. Work closely with Student Connect Student Advisors and Senior Student Advisors to manage related student-family enquiries.
6. Receive feedback from families and provide it to relevant University stakeholders, including Academic Schools, student services and Operations Portfolio. Provide the Manager, Family Connect and the Coordinator, Family Support with family enquiry and feedback patterns for recommendations to address them with proactive family communications and engagement efforts.
7. Make referrals to Academic Registrar’s Group Third-party Complaints in accordance with the Third-Party Complaints Procedure.
8. Actively contribute to the design and implementation of the family support program including communications, events and activities (Family Day, Family Weekend, Parent and Family Orientation/ Welcome Event, etc.)
9. Lead or participate in team projects to enhance the experience of families.
10. Actively contribute feedback and improvement suggestions to the review of administrative processes in Family Connect team meetings or cross-unit discussions. Demonstrate the student-centered and innovative approach to continuously creating unique student and family experiences and innovations.
11. Perform other tasks as assigned by the Manager, Family Connect.
Requirements
1. Bachelor’s degree in a relevant discipline.
2. At least 2 years of experience in a customer service role where the expectation was to deliver high levels of customer service across a broad range of service areas, preferably in an educational environment.
3. Demonstrated ability to deal with sensitive and challenging situations in a professional and diplomatic manner; Ability to perceive and manage the emotions of one's self and others.
4. Demonstrated complex issue resolution and decision-making skills, including the ability to source relevant additional information.
5. Ability to build and maintain effective relationships in a culturally diverse environment utilising strong interpersonal communications skills;
6. Demonstrated professional and communicative maturity.
7. Fluency in Vietnamese and high proficiency in professional English; Ability to convey complex information, ideas and concepts clearly and efficiently to a variety of different audiences.
8. Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritise workload to meet deadlines and service expectations.
9. Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence –Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
Benefits
- 13th month Tet bonus
- Private medical insurance (for you and your dependents)
- Annual health check
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
English proficiency requirement: IELTS (General) with a score of at least 6.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Curtin UniversityPerth, Western AustraliaSimilar Jobs
Closing: 21-Jun-2024
Expired
Job Summary
Dates
7/6/2024 - Application Closing Date: 21-Jun-2024
Responsibilities
Engage in ICT strategic planning, driving transformative projects aligned with the university's goals.
Manage project planning, risk assessment, and resource allocation within the Campus Technology Stream.
Develop and manage work plans, timelines, and evaluation methods.
Engage and manage consultant teams, manage the tender process, and ensure adherence to PMO methodologies.
Provide comprehensive reporting to stakeholders, maintain key relationships, and ensure compliance with university policies and relevant legislation.
Lead cross-functional teams, monitor financial expenditures, and address resource allocation issues.
Ensure adherence to safety, anti-discrimination, and equal opportunity standards.
Other related duties as required.
Requirements
Extensive experience in successfully managing large IT infrastructure projects ($5m+) of a strategic nature from design phase to operational stability.
Significant experience with geographically dispersed and highly scalable information management systems.
Benefits
Generous superannuation contribution (17%) with cash out options
Customisable salary packaging benefits through Paywise
Leave Loading (17.5%) with the option to be paid out or taken as additional leave
Parental Leave (26 weeks for the primary caregiver)
Annual Leave (20 days)
Personal Leave (14 days)
Aboriginal Torres Strait Islander Leave (5 days)
Study Leave and Community Service Leave
Access to Long Service Leave after 7 years of continuous service
Recognition for Prior Service
On-campus Medical Centre prioritizing staff and students
Healthy Lifestyle Program with paid time off for activities
Additional observed days off including Public Holidays and University Days over the Christmas/New Year Period
Contribute to the design and delivery of the school’s postgraduate coursework program in Audiology.
Requirements
PhD degree or equivalent accreditation and standing recognised by the University/profession as appropriate for the discipline.
Masters degree in Clinical Audiology or equivalent qualification.
Eligible for membership of Audiology Australia.
Demonstrated experience in teaching.
Ability to work independently and collaboratively within a team to achieve set goals.
High level of oral and written communication skills, including the ability to interact effectively with individuals from a diverse range of backgrounds.
Benefits
17% employer contributed superannuation
On site child care facilities
Flexible work arrangements
Discounts for staff and their family members to study a range of La Trobe courses
Notes
Job No.:567343
Work type: Continuing Full time Continuing
About the position: The School of Allied Health, Human Services and Sport offers a range of general and specialist undergraduate and postgraduate courses that are rigorous and attuned to meeting the needs of students in ensuring their readiness to work in changing environments. The school comprises three Departments and 10 disciplines across La Trobe’s multi campus operations and has an outstanding reputation for research excellence, research translation and for building strong relationships with industry partners.
Extras
Welcome to Bundoora campus – Please click on the video link below: https://f.io/KDo0ceng
Flinders UniversityAdelaide City Campus / Kaurna CountrySimilar Jobs
Closing: 23-Jun-2024
Expired
Job Summary
Dates
Opening date: not available
Closing date: 23-06-2024
Responsibilities
Provide exceptional customer service in a frontline service capacity, supporting customers with a range of enquiries.
Offer in-person support for student related issues such as wayfinding and connection to service, maintaining student ID cards, enrolment and class registration support, fees, exams, graduations and general queries.
Provide administrative support and other appropriate duties as directed.
Maintain positive, collaborative relationships with a wide variety of other student service providers throughout the University.
Host campus tours for students, prospective students and other visitors.
Requirements
Confident interpersonal and communication skills.
Ability to build and maintain effective relationships with team, other staff, students, and external stakeholders.
Approachable individual with a vibrant attitude.
Experience in customer service roles is a bonus, but not required.
Must be a student enrolled at City Campus.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services, including in-house training programs.
Diversity and inclusion for all students and staff.
Commitment to Reconciliation and Indigenous Employment.
Flinders UniversityBedford Park / Kaurna CountrySimilar Jobs
Closing: 16-Jun-2024
Expired
Job Summary
Dates
12 Days Ago - Posted
Fixed Term until December 2024
Responsibilities
Manage day-to-day College administration by administering student data in university systems.
Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities.
Requirements
Excellent verbal and written communicator with well-developed interpersonal and customer service skills.
Motivated self-starter who can work independently and collaboratively in a fast-paced environment.
Knowledge of contemporary administrative systems, software, and practices.
Benefits
17% Superannuation + salary packaging options
Flexible working arrangements
Wide range of professional development activities and services
Vibrant campus life and amenities including on-campus health care services, gym, and childcare center (Bedford Park, South Australia).
Notes
Higher Education Officer Level 4
Full-Time
Valid National Police Certificate required
Evidence of up-to-date COVID-19 vaccinations may be required
As the Clinical School Services Officer, you will be responsible for the overall operations and logistical leadership of the Rural Generalist Programs (RGP) aligned clinical school.
Working alongside the School of Rural Medicine’s Rural Generalist Team and collaborating with other relevant stakeholders to ensure effective operational delivery by providing high level administrative support to academics and students.
Providing support to the Head of Clinical School to ensure the Rural Clinical School delivers an exceptional student experience whilst meeting medicine program goals, objectives and reporting requirements.
Traveling frequently in between clinical school locations and other campuses as such a NSW valid driver’s license is required.
Requirements
Proven ability to build strong relationships and demonstrate integrity and commitment to providing quality customer service to a diverse range of stakeholders.
Excellent communication skills with a proven ability to prepare reports for senior leaders and committees.
Exceptional organisational, planning, program management and problem solving skills to achieve work objectives and meet deadlines.
Proven ability to contribute positively to a team and maintain professional relationships.
A relevant degree; or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
Benefits
Professional development opportunities
Generous leave options
Enjoy salary packaging and sacrifice options
Access to an Employee Assistance Program (EAP)
Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
2 positions available, Fixed term (until December 2025)
1x Hastings Macleay Clinical School (Kempsey, NSW) – Part time, 28 h/w
1x Northern Rivers Clinical School (Macksville, NSW) – Part time, 14 h/w
- Deliver Community Services qualifications at the Diploma or Certificate IV level, including Community Services, Mental Health, or Child, Youth, and Family Intervention.
- Develop and deliver learning services, designing outcome-focused vocational programs.
- Connect with industry, schools, universities, and other TAFE and VET providers to stay current with industry practices.
- Play a vital role in shaping the educational journey of students.
Requirements
- Knowledge of the education and training sector.
- Possession of relevant vocational qualification/s at the level equivalent to or higher than the level to be delivered.
- A Certificate IV in Training and Assessment, or a Diploma or higher level qualification in adult education.
- Demonstrated capacity for best practice in the management of teaching and learning activities.
- Demonstrated current industry skills directly relevant to the training/assessment being undertaken.
Benefits
- 6 weeks annual leave.
- Generous carers leave.
- 17% superannuation.
- Flexible and inclusive work/life balance.
- Fantastic staff professional/career development opportunities.
Notes
Fixed Term, Full Time (2 positions available).
Work from home!
Progression beyond Teacher Step 4 will only occur if an approved teaching qualification has been obtained.
University of the Sunshine CoastUniSC Caboolture, QLD, AustraliaSimilar Jobs
Closing: 31-Dec-2024
Job Summary
Dates
missing
Responsibilities
Discover opportunities for casual employment within the UniSC Indigenous Services team
Provide a range of support programs, engagement activities, and outreach initiatives to enhance the educational experience and promote success for Indigenous students
Contribute to creating an inclusive and supportive environment where Indigenous students can thrive
Requirements
Experience in student support, community outreach, event coordination, or cultural liaison
Benefits
Opportunity to make a meaningful difference in the lives of Indigenous students
Contribute to reconciliation efforts
Help build a more inclusive university community
Notes
Interested individuals can express their interest to join the community for suitable opportunities