Dates
- Opening Date: 06-Sep-2024
- Closing Date: 20-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 6 – $96,459 – $104,413 p.a. plus 17% super
Responsibilities
- Manage tickets efficiently and accurately for all jobs assigned to you and your domain(s), including initial diagnosis, classification, prioritisation, and resolution of all support tickets encountered.
- Provide prompt support to staff, students, and external stakeholders across various channels (e.g., phone, portal, webchat, in person) for incidents or requests assigned by a Service Delivery Senior Consultant.
- Assist with peak period activities and major incidents across the division to ensure Business Services meets operational obligations and agreed service levels, regardless of circumstances.
Requirements
- Undergraduate qualifications in a relevant discipline or an equivalent combination of education and relevant experience.
- A background in Service Centre or Support within Higher Education including HR and Finance: Financial Management Enquiries, HR People Management Enquiries, HR Business Systems (ERP) Support.
- Industry-based Service Centre training (e.g., HDI, HDAA) or relevant experience, with a proven ability to deliver solutions within your nominated Cluster, prioritising customer experience in all actions.
- Experience in Network/Telephony: Provide support for the physical network as well as local and mobile telephony systems at the University.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 10-Sep-2024
- Closing Date: 24-Sep-2024
Location
- Melbourne, RMIT Melbourne City campus
Salary
- Salary Level HEW 7 + 17% Superannuation
Responsibilities
- Deliver efficient administrative support to the ATN Universities team in operational and administrative capacities.
- Work closely with the Executive Director and Deputy Executive Director providing high-level executive support.
- Liaise with internal and external stakeholders, requiring excellent communication and organizational skills.
- Maintain best practice office procedures and provide an efficient and effective professional service.
- Administer ATN including finance, IT, and staff onboarding.
Requirements
- Demonstrated experience in high-level administrative support with diplomacy, discretion, and tact.
- Ability to work independently and use initiative and problem-solving skills.
- Demonstrated ability to organize and prioritize work to meet tight deadlines.
- High-level computer literacy including word processing, presentation software, email, internet, SharePoint, and electronic document management databases.
- Ability to work efficiently in a team with minimal supervision.
- Highly developed interpersonal skills and ability to communicate with diverse cultural backgrounds.
- Proven ability to exercise sound judgment and diplomacy with an outcome-focused approach.
- Demonstrated problem-solving and critical thinking ability.
Benefits
- Flexible working arrangements.
- 17% superannuation.
Notes
- Appointment is subject to passing a Working with Children and National Police Check.
Dates
- Opening Date: 05-Sep-2024
- Closing Date: 19-Sep-2024
Location
- Sydney, NSW
Salary
- $85k - $96k plus 17% Superannuation and annual leave loading
Responsibilities
- Provide high level administrative support to the Dean’s Unit and other nominated teams across Faculty of Science.
- Support faculty and school operations by maintaining effective channels of communication with shared service teams in divisions, analysing requests and correspondence to prioritise as well as urgent and sensitive matters.
- Review and monitor finance administration requests, including but not limited to, purchasing, travel, credit card reconciliation, expense reimbursements, payment requests and billing processes.
- Perform budget and compliance checks against relevant finance projects.
- Provide effective specialist advice relating to administrative guidelines, processes and activities.
- Develop and maintain detailed filing systems, spreadsheets, databases, and other administrative systems.
- Draft agendas, minutes, correspondence, briefing notes, and guidelines for specific committees and meetings as required.
- Respond to a range of in-person, online and email enquiries from internal and external stakeholders, and initiate, action or escalate as necessary.
- Perform a range of duties to ensure the service requirements of the schools and faculty are met, including back up for periods of leave for relevant professional roles in the faculty and schools.
- Arrange, support and promote meetings and events as required.
- Coordinate or participate in relevant projects and business improvement activities to streamline processes and facilitate administrative efficiency, ensuring all activities comply with UNSW and faculty/school guidelines and processes.
- Maintain productive working relationships with nominated teams, relevant staff in the faculty and other internal and external stakeholders in order to facilitate efficient and effective administrative support and promote a positive profile for the portfolio.
- Other duties as directed by the Faculty Operations Manager.
- Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.
Requirements
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Advanced time management, organisational and problem-solving skills, including the ability to establish priorities and meet deadlines.
- Well-developed interpersonal and written and verbal communication skills.
- Demonstrated experience providing effective customer service and support to clients at all levels.
- Highly proficient computer literacy with excellent skills in Microsoft Office applications and digital platforms.
- Ability to make sound judgements and work both independently and as part of a team.
- Demonstrated experience supporting and contributing to projects and initiatives.
- Advanced numeracy skills.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Benefits
- Not Available
Notes
- You should systematically address the selection criteria listed above in your application.
- For informal queries, please see the below contact details.
Dates
- Opening Date: 27-Sep-2024
- Closing Date: 13-Oct-2024
Location
- Bruce, ACT 2617, Australia
Salary
- UC Level 5, Salary Range $77,292 pa - $87,815 pa + 17% Super
Responsibilities
- Collaborate closely with faculty academics to create and manage timetables for current and future semesters.
- Handle workload allocation and process contracts with precision and efficiency.
- Tackle last-minute changes with creative problem-solving skills.
- Assist the administration team with various tasks, including finance and credit card reconciliation.
Requirements
- To be considered for this position, we require your CV and a cover letter explaining what makes you suitable for this role, and how would you prioritize and streamline processes to effectively visualize potential conflicts or gaps.
- Applicants who wish to apply for this position should have valid working rights at the time of submission.
- Successful applicants will be required to have a current ACT working with vulnerable people registration.
Benefits
- Flexible working arrangements
- Family-friendly policies
- On campus Gym, Medical services, Cafes, Post office, Supermarket and Childcare facilities.
- Professional Development offerings (study assistance, corporate programs and discounts)
- Innovative work environment with a diverse and inclusive culture
- Access to Employee Assistance Program and a corporate private Health Plan (Bupa)
Notes
- If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
Dates
- Opening Date: Not Available
- Closing Date: Not Available
Location
- Canberra / ACT, ACT, Australia, 2601
Salary
- Not Available
Responsibilities
- Build professional skills and gain a variety of employment experiences in a diverse and complex working environment.
- Experience a University setting like no other.
- Applications will be matched with qualifications, skills and capabilities for upcoming temporary and fixed term vacancies across the University.
- Participate in an assessment process including attending a face to face interview and/or reference checks if matched to a vacancy.
Requirements
- Experience in Administration, Executive Support, Research and Laboratory Assistance, Finance, Information Technology, Hospitality and Customer Service based roles.
- Experience with the Microsoft Office suite.
- Excellent communication skills.
- Demonstrate flexibility in approach to working with highly collaborative and collegial teams.
Benefits
- Flexible working arrangements.
- Opportunity to build professional skills.
- Gain a variety of employment experiences.
Notes
- Your application will remain active for 6 months, at which point you will need to reapply.
- The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.
Dates
- 06 Jun 2024 - 20 Jun 2024
Responsibilities
- Support the management of administrative processes for the Government loan schemes, ensuring compliance.
- Support the Fees team in ensuring the smooth operation of fees administration.
- Contribute to system reviews and service enhancements to enrich the student experience.
Requirements
- Exceptional organizational skills for planning, prioritizing, monitoring, and evaluating tasks.
- Thorough understanding of the enrolment process and its impact on fees and compliance.
- Strong communication and interpersonal skills to provide advice on government legislation and University policies.
Benefits
- Professional development opportunity for University of Melbourne staff.
- Generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
Notes
- This position is a professional development opportunity for University of Melbourne staff.
- Visa sponsorship is not available for this position.
Senior Executive Assistant, Division of Public Affairs and Partnerships
Western Sydney University Parramatta South Campus
Dates
- Opening Date: Not Available
- Closing Date: 17-Sep-2024
Location
- Parramatta South Campus
Salary
- HEW Level 7 - $117,645 to $126,892 p.a. (comprising base salary of $99,411 to $107,225 p.a., plus 17% Superannuation and Leave Loading)
Responsibilities
- Provide essential support to the Vice-President, Public Affairs and Partnerships.
- Manage a diverse portfolio that spans Advancement and Alumni, Government Relations, Community Engagement, and more.
- Handle executive-level tasks including diary and correspondence management, guest reception, human resources, and finance administration.
- Ensure smooth operations across the division.
- Help the Vice-President achieve high-level objectives.
Requirements
- Exceptional organisational skills and discretion.
- Proven ability to manage competing priorities in a fast-paced, high-volume environment.
- Outstanding communication and interpersonal skills.
- Ability to build strong relationships across all levels of the organisation.
- Excel in written communication.
- Advanced computer literacy.
- Highly skilled in problem-solving and decision-making.
- Ability to maintain confidentiality.
- Evidence of unrestricted working rights in Australia.
Benefits
- 17% Superannuation and Leave Loading included in the remuneration package.
Notes
- Only applications submitted via the WSU online recruitment system will be accepted.
- Position enquiries can be directed to Yvonne Bondarek, Recruitment Team Leader.
Dates
- Opening Date: 26-Sep-2024
- Closing Date: 10-Oct-2024
Location
- St Lucia Campus
Salary
- Base salary will be in the range $78,944.40 - $87,750.37 plus super of up to 17%.
Responsibilities
- Handle finances: Oversee invoicing, reimbursements, and expenses.
- Serve as the primary point of contact for inquiries, including responding to routine and non-routine queries involving interpretation of policy and procedures relating to processing of invoices.
- Provide high level administrative support and office coordination for the team.
- Utilize technology for streamlined operations.
- Foster connections with stakeholders.
- Develop and implement efficient office procedures.
- Assist with projects and other duties as needed.
- Oversee office finances and travel arrangements.
- Handle data entry, document management, and office operations.
Requirements
- Degree or diploma in a relevant field.
- Exceptional communication skills.
- Organizational and time management skills.
- Proven ability to provide excellent customer service.
- Ability to work effectively in a fast-paced environment.
- Detail-oriented professional who thrives in a collaborative setting.
Benefits
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave.
- 17% superannuation contributions & 17.5% annual leave loading.
- Discounted parking (from just $5.75 a day).
- On campus childcare options.
- Salary packaging options.
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, education check, AHPRA registration, etc.
- Interviews have been tentatively scheduled for week commencing 14/10/2024.