Loading...
Australian University Jobs
Discover how well you match with a job using UniJobAI!
Closing: 24-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 09-Oct-2024
- Closing Date: 24-Oct-2024
Location
- Kensington, NSW
Salary
- Level 5 $85,717 - $96,992 (pro rata) + 17% super + leave loading
Responsibilities
- Be the first point of contact for Estate Management customers via telephone, email and front desk, answer reports of facility/ estate related faults, issues or improvements.
- Take ownership of all client cases from an end-to-end customer perspective in keeping with SLA requirements as well as coordinating escalation of high and critical incidents.
- Take ownership of assigned WHS Estate Management Action Assignments from initiation to successful completion, by effectively directing them to the appropriate team in EM for resolution. Continuously track Action Assignments to ensure prompt and efficient progress, resolution, and closure.
- Educate customers on EM policies, procedures, and services as required.
- Build and maintain effective relationships with internal and external stakeholders, ensuring customer service is consistently provided at a high level through proactive communication.
- Oversee the works and maintenance requests ensuring information is updated in the Archibus system. Cover the front desk and phone queue at all times in collaboration with the team.
- Liaise with the Asset Planning Management team as required, through two-way communication on escalations, triaging EM requests and other customer related enquiries.
- In conjunction with Office of the CPO, help with administration tasks as required.
- Effectively carry out general office management duties (stationary orders, laminating, binding), as well as assisting in maintaining a presentable office space (common areas, meeting rooms, kitchen).
Requirements
- Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
- Demonstrated excellent relationship management skills across multiple stakeholder groups in a similar environment.
- Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
- Demonstrated strong interpersonal skills and an ability to build rapport with customers and internal stakeholders.
- Proven ability to work collaboratively in a team and build a continuous improvement culture. Ability to multi-task and manage competing demands and priorities.
- Ability to show adaptability to working practices changes.
Benefits
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
Notes
- Sponsorship is not available for this role, full Australian working rights are required on application.
- Contact: Amy Denney - Talent Acquisition Coordinator a.denney@unsw.edu.au
- Please apply directly through the website, applications sent to the contact above will not be accepted.
Closing: 26-Jun-2024
Expired
Job Summary
Dates
- 26-Jun-2024 - Closing Date
Responsibilities
- Coordinate a portfolio of major gift donors, securing philanthropic funding for our University.
- Develop proposals, deliver presentations, and negotiate philanthropic funding with prospective donors.
- Identify story leads, content for articles, and promotional material to highlight the impact of philanthropy.
Requirements
- Proven experience in major gift fundraising and achieving income targets.
- Excellent communication, presentation, and negotiation skills.
- Ability to develop and implement strategic fundraising initiatives.
- Collaborative mindset with the ability to build and maintain strong relationships with internal and external stakeholders.
- A donor-centred approach with a deep understanding of aligning donor interests with institutional priorities.
Benefits
- 17% superannuation
- Generous annual, personal, and life leave
- Wellbeing programs
- Health and fitness discounts
Notes
- Full-time position located in Newcastle. Flexible work arrangements negotiable for the right candidate.
Closing: 09-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Responsibilities
- Provide exceptional customer service to support both the Division of Library Services and Division of Student Experience.
- Work in a dynamic environment in a supportive team that values development and growth.
- Provide face to face customer service to students.
Requirements
- Strong interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
- Ability to prioritise competing deadlines and deal with multiple tasks simultaneously.
- Tech savvy skills with capability to learn new applications and emerging technologies.
Benefits
- Work life balance
- Professional development opportunities
- Generous leave options
- Access to an Employee Assistance Program (EAP)
- Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Notes
- This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
- Further information is available in the position description or by contacting David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 7595.
Closing: 04-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 20-Aug-2024
- Closing Date: 04-Sep-2024
Responsibilities
- Transforming data into actionable insights to guide teams in optimizing processes that drive engagement and retention.
- Diving into global data sets to identify and understand at-risk students and areas needing support.
- Developing data-driven strategies to enhance student engagement and retention.
- Leveraging advanced CRM skills to build and manage personalized, automated outreach campaigns.
- Facilitating collaboration with diverse teams to map out customer journeys and identify pain points.
- Working closely with various teams to optimize processes and practices that support students.
Requirements
- Demonstrated experience in customer journey mapping and engaging stakeholders.
- Proven ability to work collaboratively with stakeholders to implement customer journey maps.
- Strong analytical skills to analyze customer data sets and provide actionable recommendations.
- Advanced skills in CRM systems and data analysis tools, including segmentation and campaign management.
- Working knowledge of CRM systems and data integration for targeted outreach and engagement.
- Excellent communication and facilitation skills to produce high-quality documents.
- Proven ability to engage and influence a diverse range of stakeholders.
Benefits
- Salary packaging options available.
- Flexible work arrangements.
- High quality professional development programs and activities.
- On-campus health clinic, gym, and fitness facilities.
Notes
- The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
- For a confidential discussion regarding this position, contact Dave Thomson, Manager Student Engagement & Retention.
Closing: 08-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 08-Sep-2024
Location
- Kensington, NSW, Sydney, NSW
Salary
- Remuneration Level 8: $123,044 - $138,637 + 17% superannuation.
Responsibilities
- Create and implement sales strategies to achieve and exceed targets by analysing market trends and client needs and identifying key approaches to enhance value for clients.
- Build and sustain long-term, mutually beneficial relationships with new clients through proactive communication and engagement.
- Develop tailored tender responses and proposals to secure new business and revenue opportunities, strengthening relationships with existing clients.
- Gain a thorough understanding of all course materials and how they can be tailored to deliver customised programs, offering clients clear guidance on relevant pathways for their organization.
- Identify and leverage opportunities for upselling and cross-selling products and services, collaborating with internal teams to ensure effective pursuit of these opportunities.
- Serve as a trusted advisor by aligning client objectives, monitoring performance, managing expectations, and fostering client loyalty.
Requirements
- To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
- Tertiary qualification in a relevant discipline, with 3-5 years of client relationship management experience.
- Proven track record in meeting and exceeding sales targets, with experience in revenue generation and client acquisition in competitive markets.
- Experience in identifying business opportunities, upselling, cross-selling, and expanding market reach through strategic sales.
- Understanding of Short Courses and their conceptual offerings.
- Strong negotiation and influencing skills, with a history of stakeholder management.
- Experience managing major projects, with skills in negotiation and achieving desired outcomes.
- High-level interpersonal skills for effective communication with stakeholders, clients, and professionals.
- Competence in budget preparation and client financial reporting.
- Proficiency with data analysis and visualization using Microsoft Suite (Excel, Power BI, Dynamics) and experience management tools like Qualtrics.
- Ability to work independently and collaboratively, fostering innovation.
Benefits
- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Notes
- For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
- How to Apply: Submit both a Cover Letter and CV online via the UNSW Job Board before Sunday 8th September 2024 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).
- If you have any queries about the role, please contact Tracey Flynn at tracey.flynn@agsm.edu.au.
- If you have any questions regarding the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au.
Closing: 06-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 06-Sep-2024
Location
- Adelaide, South Australia, 5005 Australia
Salary
- (HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.
Responsibilities
- Support end to end initiatives to improve customer experience and achieve university revenue objectives.
- Assist the Customer Experience Manager in executing projects and initiatives focused on customer information, enquiry, engagement, and analysis.
Requirements
- Demonstrated experience in customer experience, service design, or project management with measurable outcomes.
- Experience in student recruitment, customer service, or marketing operations.
- Strong verbal and written communication skills in a professional manner.
- Ability to work effectively in a team environment with diverse priorities and projects.
- Attention to detail with the ability to meet tight deadlines and manage varying workloads.
Benefits
- Salary packaging options available.
- Flexible work arrangements offered.
- High-quality professional development programs and activities.
- Access to on-campus health clinic, gym, and fitness facilities.
Notes
- The position is fixed term, full-time until early August 2025, available immediately.
- The University reserves the right to close the advertisement before the closing date if a suitable candidate is identified.
- For further information, contact Georgia Rowe, Customer Experience Manager at georgia.rowe@adelaide.edu.au.
Closing: 29-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 29-Sep-2024
Location
- Parramatta South Campus, Western Sydney University
Salary
- Remuneration Package: HEW Level 7 $117,645 to $126,892 p.a. (comprising Salary of $99,411 to $107,225 p.a., plus Superannuation and Leave Loading)
Responsibilities
- Lead and implement high impact approaches to preventing gendered violence, including sexual harm, within the University.
- Develop and deliver appropriate response and support mechanisms for disclosures of gendered violence by students and staff.
- Work collaboratively with external partners to raise awareness about gendered violence and create effective preventative interventions.
Requirements
- Relevant qualifications in a related field.
- Experience in program coordination.
- Strong understanding of trauma-informed practices.
Benefits
- 17% super contributions
- Access to staff benefits such as health and fitness programs, café and restaurant deals, and other goods and services.
- Professional development opportunities.
Notes
- Travel to other campuses may be required when operational needs arise.
- Working rights in Australia must be provided at the time of application.
Closing: 13-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 05-Oct-2024
- Closing Date: 13-Oct-2024
Location
- Melbourne, CBD – located on Franklin Street
Salary
- Salary package of $82,785 (pro-rated) + 11.5% Super
Responsibilities
- Oversee the rostering and coordination of staff to maintain the continuous operations of the Language Testing Centre in partnership with the SOM, ensuring team functions are adequately staffed at all times.
- Assist in coordinating daily activities of the team, including identifying training/professional development needs to ensure ongoing skill development and up-to-date knowledge of products, processes and databases.
- Assist with the coordination of pre, test-day and post-test administration and reporting activities, in accordance with the regulations and frameworks set out by the IELTS and PTE Academic test partners.
- Monitor and respond to ongoing achievement of KPIs, including service levels and income targets.
- Collaborate with the Senior Operations Manager – Language Testing to grow the profile and sales of RMIT UP testing products.
- Coordinate team activities to ensure accurate data collection, test day administration and reporting.
- Coordinate customer service activities to ensure timely and accurate administration of payments, refunds, results and other relevant administration tasks as required.
- Comply with policies, procedures and test delivery frameworks as defined by Pearson VUE, Cambridge ESOL, IELTS Australia and RMIT UP.
- Ensure team delivers a comprehensive and high-quality response to all forms of internal and external RMIT UP and Language Testing contact (email, online form submissions, telephone, in person).
Requirements
- Previous experience in a Coordinator/Supervisor level role, including familiarity with rostering, supervision and motivation of staff.
- Highly client service focused, with proven experience in customer service roles within professional services/commercial environments, preferably within the education sector.
- Experience, knowledge and understanding of PTE Academic and/or IELTS Test procedures and delivery is highly advantageous.
- Strong interpersonal skills, including the ability to establish productive working relationships with internal and external clients from a variety of cultural backgrounds and organisational levels.
- Excellent communication (written and verbal) skills.
- Proficiency in MS Office and use of databases, computer applications and payment gateways.
- Demonstrated effective and efficient administration, data entry and numerical skills, including high attention to detail.
Benefits
- Salary packaging
- Discounted university courses
- Discounts to some of Australia’s leading retailers
- Purchased leave
- Discounts on RMIT childcare services
- Gym membership
- Employee Assistance Program (EAP)
Notes
- Successful applicants will be required to undergo a pre-employment screening check, Working with Children Check and Police Records Check.
- Refusal to provide your information to these parties will prevent RMIT UP from being able to continue with your application.
- RMIT is a Disability Confident Recruitment Team, and we are happy to adjust the recruitment process for your accessibility requirements.