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Manager Client Support
University of the Sunshine Coast
90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556; 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Similar Jobs
Closing: 27-Oct-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 27-Oct-2024
Location
- 90 Sippy Downs Drive, UniSC Sunshine Coast, QLD, Australia, 4556; 1 Moreton Parade, UniSC Moreton Bay, Queensland, Australia, 4502
Salary
- Level 10, $163,035 inclusive of 17% employer superannuation
Responsibilities
- Lead the way in shaping Client Support by empowering Technical and Campus Support teams to deliver outstanding service across all channels.
- Drive exceptional efficiency and effectiveness in service delivery, guiding the team to achieve high client satisfaction and seamless resolutions.
- Champion continuous improvement in IT services, making a lasting impact by helping evolve and enhance support across the university.
Requirements
- Proven success in leading a customer focused IT service delivery function within a large, complex organisation.
- Extensive experience with tools, processes, and metrics that drive a comprehensive IT service experience and campus support operations.
- Strong leadership abilities and skills in developing and maintaining high performing teams to meet both strategic and operational goals.
- Experience in leading and managing incident and problem resolution effectively.
- Exceptional communication and reporting skills, with a talent for building relationships with internal and external stakeholders.
Benefits
- Modern teaching & research facilities.
- Professional development and career pathway opportunities.
- Flexible work arrangements & generous leave options.
- Salary packing options + 17% Super.
- EAP, fitness passport & discounted private health.
Notes
- UniSC is an equal opportunity employer, committed to diversity and inclusion.
- Applications for this position close midnight, Sunday 27 October 2024.
- Your completed application must include a resume, and a response to selection criteria.
Closing: 05-Nov-2024
Expired
Job Summary
Dates
- Opening Date: 22-Oct-2024
- Closing Date: 05-Nov-2024
Location
- Crawley, Perth, Australia
Salary
- Base salary range: $91,833 – $97,052 p.a. plus 17% superannuation.
Responsibilities
- As a point of contact for staff, troubleshoot and resolve system-related issues, and escalate issues to the appropriate team or vendor as required, to ensure timely resolution.
- Resolve requests, incidents, and problems on behalf of users in a timely manner, and in line with the agreed service levels.
- Adopt the appropriate support processes to ensure efficient and effective delivery of services and support.
Requirements
- Relevant tertiary qualification or demonstrated equivalent competency.
- ITIL certification or experience in ITIL processes is desirable.
- Familiarity with Blackboard, Turnitin, and Echo360 for managing course content and assessment workflows would be highly beneficial.
- Knowledge of SAML for single sign-on integration and LTI configuration for seamless tool interoperability across learning platforms will be an asset.
- Experience in administering and maintaining systems, including exposure to management, integration, backup procedures and systems testing.
- Some travel may be required, including interstate.
Benefits
- Flexible working options considered.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Notes
- This position is only open to applicants with relevant rights to work in Australia.
- To learn more about this opportunity, please contact Ray Proffitt at ray.proffitt@uwa.edu.au.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 06 Jun 2024 - 20 Jun 2024
Responsibilities
- Support the management of administrative processes for the Government loan schemes, ensuring compliance.
- Support the Fees team in ensuring the smooth operation of fees administration.
- Contribute to system reviews and service enhancements to enrich the student experience.
Requirements
- Exceptional organizational skills for planning, prioritizing, monitoring, and evaluating tasks.
- Thorough understanding of the enrolment process and its impact on fees and compliance.
- Strong communication and interpersonal skills to provide advice on government legislation and University policies.
Benefits
- Professional development opportunity for University of Melbourne staff.
- Generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses.
Notes
- This position is a professional development opportunity for University of Melbourne staff.
- Visa sponsorship is not available for this position.
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted Today
Responsibilities
- provide project management for research programs related to health literacy including project planning, tracking, implementing, analysis and reporting
- review and modify existing project processes and procedures, implement revisions that streamline systems and more effectively supports research output
- contribute to the development and evaluation of Statewide health literacy initiatives, including training and ambassador programs, seminar series, and Communities of Practice
- provide updates to the Chief Investigator/Supervisor about progress of research activity
- analyse data using statistical analysis and modelling, report on findings and, in collaboration with more senior researchers, use this to further the research work undertaken
- source information, research and prepare drafts for research publications and presentations including preparing literary reviews and carrying out theoretical research to support the overall research objectives
- manage the preparation of documentation for publications and presentations aligned to the research program objectives
- undertake appropriate research procedures in accordance with relevant ethics protocols
- prepare material for submission to ethics committees when required
Requirements
- 3-5 years of research experience
- 5 to 10 years of research experience, including experience managing, reporting, and disseminating research data
- experience leading end-to-end discrete research projects
- experience working with external partners and stakeholders
Benefits
- Fantastic Opportunity to be part of an important collaboration with the Sydney Health Literacy Lab and NSW Health promoting health literacy
Notes
- Part time (0.80 FTE) fixed term 3 Year role as Research Support Officer/Senior Research Support Officer
- To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.
- Sponsorship / work rights for Australia: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.
Closing: 17-Jun-2024
Expired
Job Summary
Dates
- Posted Yesterday
Responsibilities
- support the University’s postgraduate and research communities by delivering a range of advisory and community outreach support activities
- support the cultural competence development of the Peer Learning Advisor team with a focus on the Aboriginal and Torres Strait Islander student experience
- ensure equipment are operational and take initiative to resolve and identified issues across in all work environments assigned
- document procedures and processes, in consultation with others, according to existing policy and guidelines
- assist with and ensure the smooth operations of Event programs
- lead guided tours around the library for prospective University Students and members of the public
- other Duties or special projects/programs as assigned by the Manager Site Service
Requirements
- identify as Aboriginal and/or Torres Strait Islander
- have a positive approach to customer service, taking responsibility for follow up and ensuring that internal and external clients’ needs and expectations are met
- an understanding of the student experience and an ability to empathize with those engaged in research or study at University, being a recent graduate will be advantageous
- have a valid Working With Children Check
- must be willing to travel around campus to different sites and approximately once a month travel to the University Camden campus
- willingness and ability to learn about the latest technologies
- event planning experience will be advantageous but not required
- excellent written and verbal communication skills
- has strong experience with the full suite of Microsoft Office products
Benefits
- missing
Notes
- Full time, Fixed Term position until April 2025
- Great opportunity to work with students and provide advisory support for coursework and research
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted 13 Days Ago
Responsibilities
- Ensure students receive innovative, high-quality vocational education
- Coordinate educators and student administration
- Interact with other organizations and departments
- Provide a safe learning environment
Requirements
- Certificate IV in Training and Assessment
- Educational leadership skills
- Teaching experience in relevant area
- Competency-based assessment skills
- Industry experience in aviation and aeronautical
- Knowledge of vocational education sector
- Information technology skills
Benefits
- 1-year contract with potential extension
- Opportunity for professional development
- Collaboration with gifted colleagues
Notes
- Full-time position with part-time coordination and teaching
- Based at Melbourne, Brunswick or Bundoora campus
- Working with Children and National Police Check required
Closing: 31-Jul-2024
Expired
Job Summary
Dates
- Posted 30+ Days Ago
Responsibilities
- Delivering course material
- Assessing students
- Supervising students enrolled in selected courses
- Participating in course content reviews
- Interacting with external organizations and industry groups
- Ensuring vocational competence meets education level
- Effective communication skills
- Competency-based assessment
- Diagnosing learning problems
- Contributing as a team member
Requirements
- Relevant industry qualifications and vocational teaching qualifications
- Certificate IV in Training & Assessment
- Relevant trades qualifications and licenses
- Working with Children and National Police Check
Benefits
- Great benefits
- Strong Industry Connections
- Value-Led and Inclusive Environment
Notes
- Expression of Interest / Talent pool only
- Appointment subject to passing checks
- Rolling recruitment process
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 6/6/2024 - 20-Jun-2024
Responsibilities
- Act as a first point of contact at reception to visitors, clients and suppliers
- Coordinate and manage a portfolio of small-scale venue bookings
- Provide venue and event support to the team
- Undertake administrative tasks and support
- Update and maintain the venue management system
- Provide guidance and advice on health and safety
Requirements
- Excellent initiative and organizational skills
- Strong interpersonal skills
- Exceptional customer service
- Demonstrated computer literacy
- Experience in venue management system Momentus
Benefits
- Full-time, fixed-term 12-month contract
- Possibility for extension
- Excellent public transport options
- Vibrant working environment
Notes
- Job Reference: 1221377
- Full-time, fixed-term 12-month contract with possibility for extension
- Support the team in delivering high-quality service and events at our Perth CBD
Closing: 14-Jul-2024
Expired
Job Summary
Dates
- Sunday 14th July 2022 - Closing Date
Responsibilities
- Undertake teaching, research, course management, and curriculum development in aviation-related disciplines
- Mentor and support students on academic matters
- Supervise undergraduate, Masters, and PhD students
Requirements
- PhD in a relevant discipline
- Research track record evidenced by publications in high-quality journals
- Experience in teaching at undergraduate and/or postgraduate level
- Experience working with the aviation industry
- Strong interpersonal and communication skills
Benefits
- Permanent full-time positions
- Discount study fees
- Options for hybrid work
Notes
- One position must be filled by a suitably qualified woman due to Special Measure under Equal Opportunity Act 2010 (Vic)
Closing: 30-Jun-2024
Expired
Job Summary
Dates
- 30-JUN-2024 - Applications Close
Responsibilities
- - Lead and manage the laboratories and technical support team
- - Oversee marine and terrestrial operations
- - Ensure compliance with safety regulations and protocols
Requirements
- - Full-time availability
- - Strong leadership and management skills
- - Experience in marine and terrestrial operations
Benefits
- - Competitive salary range
- - Superannuation benefits
- - Full-time employment status
Notes
- Reference Number: 18924
- Full-time; continuing
- Report To: Operations Manager, Laboratory and Technical Support
- Contact Phone: 0427 421 456
- Contact Name: Sue Kelly
- Contact Email: susan.kelly@jcu.edu.au
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 16-JUN-2024 - Applications Close
Responsibilities
- - Provide high-level executive support to the Deputy Vice Chancellor, Education.
- - Coordinate and manage the Deputy Vice Chancellor's schedule, appointments, and travel arrangements.
- - Prepare and distribute documents, reports, and presentations for meetings and events.
Requirements
- - Bachelor's degree in a relevant field.
- - Proven experience in providing executive support in a similar role.
- - Excellent organizational and communication skills.
Benefits
- - Competitive salary range with superannuation benefits.
- - Full-time, continuing position with opportunities for growth and development.
Notes
- Reference Number: 18944
- Full-time, continuing position
- Townsville or Cairns location
- Report To: Deputy Vice Chancellor, Education
- Contact Phone: (07) 4232 1321
- Contact Name: Professor Maree Dinan-Thompson
- Contact Email: maree.dinanthompson@jcu.edu.au
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- 23-JUN-2024: Applications Close
Responsibilities
- - Provide laboratory and technical support in Human Anatomy
- - Assist in managing laboratory resources and equipment
- - Collaborate with the Manager in Anatomical Sciences
Requirements
Benefits
- - Salary range: $85,816 - $92,948
- - Superannuation: 17%
- - Full-time position
Notes
- Reference Number: 18960
- Full-time, continuing position
- Contact Phone: 07 47815956
- Contact Name: Rod Cook
- Contact Email: rod.cook@jcu.edu.au
Closing: 21-Jun-2024
Expired
Job Summary
Dates
- missing
Responsibilities
- Provide outstanding customer service to staff, students, prospective students and the broader campus community via a 'one-stop-shop'
- Plan and deliver student transition and retention activities, including orientation, revival weeks and promotion of workshops, trips, seminars and other events
- Deliver outbound customer care programs to support student success and maximize engagement
- Develop engaging, timely and relevant campus content for student communications plan for each study period
- Communicate effectively and appropriately with the campus community about student admin and support processes and services
- Provide international student administration services, including orientations and visa / COE enquiries
- Foster and support the development of an active student representative council (SRC) for the campus
Requirements
- Relevant diploma, undergraduate degree or equivalent (preferred)
- Experience in student administration within a higher education college or university (preferred)
- Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
- High level teamwork and the ability to work with and/or be a member of multiple teams
- Superior verbal and written communication skills, and the capacity to communicate clearly
- Proficiency in computer and software skills, particularly in word processing, spreadsheets and using enterprise-wide records management systems
- Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
Benefits
- Tuition reduction benefits on a range of courses
- Opportunity for career growth
Notes
- This is a permanent position located in Leura Campus, NSW
Closing: 30-Jun-2024
Expired
Job Summary
Dates
- Posted 3 Days Ago
Responsibilities
- Develop, coordinate, and implement initiatives which build and enhance student academic skills and literacies, including AI literacy
- Lead collaborations with School-based academics to embed literacy development across disciplines
- Participate in and engage with programs across the University which support student success
- Provide advice and academic learning support to students, relating to literacy development.
Requirements
- PhD in education, literacy, or a relevant discipline, plus demonstrated experience in facilitating learning or supporting development of literacies, including academic and digital literacies
- Demonstrated ability to develop and coordinate high-quality teaching programs, including in online environments
- Demonstrated knowledge of contemporary approaches to academic literacy and communication and experience in applying theoretical knowledge to the development and delivery of good practice and fit-for-purpose initiatives
- Well developed interpersonal skills with the ability to work collaboratively across multiple levels in an organisation and communicate effectively with stakeholders throughout the University.
Benefits
- Competitive remuneration
- Paid leave entitlements
- Flexible work arrangements
- Salary packaging options
- Employee Assistance Program
Closing: 23-Jun-2024
Expired
Job Summary
Dates
- Posted 5 Days Ago
Responsibilities
- Develop and implement safe operating procedures and practices for equipment and processes
- Implement and maintain a booking system and asset lifecycle management system
- Coordinate the annual Controlled Environment Audit, develop and maintain a Controlled Environment sample database
Requirements
- Experience in biosecurity and biosafety
- Knowledge of WHS and Biosafety procedures
- Strong analytical skills
- Ability to work independently and in a team
- Manage multiple priorities
Benefits
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services
- Vibrant campus life and amenities including on-campus health care services, gym, and childcare center
Notes
- Fixed term until June 2028
- Full-Time
- Higher Education Officer Level 6
- Access to on-site training and support from senior colleagues
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- Posted 11 Days Ago
Responsibilities
- The College Support Officer is responsible for providing a range of administrative, records management, and organizational support tasks for the College leadership team.
- Address incoming matters and general inquiries across functional areas in a timely and efficient manner.
- Directly support the Dean of Research.
- Provide general support to the broader University and College leadership team during absences of other team members.
Requirements
- Relevant tertiary qualification or equivalent combination of experience and/or education and/or training.
- Effective to well-developed written communication skills.
- Experience in providing administrative services.
- Sound knowledge of contemporary administrative systems, software, and practices.
Benefits
- 17% Superannuation + salary packaging options.
- Flexible working arrangements.
- Wide range of professional development activities and services.
Notes
- Continuing | Full-Time
- Higher Education Officer Level 5
- Life at Flinders: inclusive culture, diversity, equity, and inclusion initiatives.
- Prescribed Conditions for Employment: National Police Certificate required, COVID-19 vaccination policy compliance.
Closing: 20-Jun-2024
Expired
Job Summary
Dates
- 06 Jun 2024 - Opening Date
- 20 Jun 2024 - Closing Date
Responsibilities
- Provide assistance and support for academic staff, students and other university stakeholders
- Provide professional administrative support within a collaborative team environment
- Support the School and wider Faculty’s operational functions and needs
Requirements
- Strong Microsoft Office skills
- Highly developed communication and organisation skills
- Effective relationship building skills
- Ability to learn new databases and systems and develop efficient processes
- Finance experience would be highly regarded
- Ability to work within a complex and high volume work environment
Benefits
- Work life balance (including a hybrid work model)
- Professional development opportunities
- Enjoy salary packaging and sacrifice options
- Sporting facilities (pool, tennis courts, fields) and car parking on our campuses
- Onsite childcare facilities
Notes
- Reference no: 497400
- Work type: Fixed Term - Full Time
- Level 5
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- 16-Jun-2024 - Closing Date
Responsibilities
- Collaborating with ECU stakeholders
- Providing support to the Student Success team
- Addressing and resolving complex student issues through case management
- Communicating with students to identify support needs
- Developing action plans for student success
Requirements
- Tertiary qualification or equivalent expertise
- Experience in front line servicing and coordinating student programs
- Working in Higher Education sector
- Ability to work cooperatively with others
- Understanding of international education issues
Benefits
- Remuneration of $78,854 to $87,624 pa
- 17% University superannuation contribution
- Flexible working arrangements
- Health and Wellness Program
- Staff benefits across entertainment, financial, health, travel, and consumer goods and services
Notes
- Open to ECU staff only
- Full-time fixed term until December 2024
- Contact Claudia Reed for more information
Closing: 16-Jun-2024
Expired
Job Summary
Dates
- Sunday June 16th, 2024 - Closing Date
Responsibilities
- You will play a pivotal part in supporting the Manager, Buildings & Maintenance by administering and monitoring our maintenance contracts, ensuring compliance with industry standards, and providing technical advice for both minor and capital projects.
- You will assist in the completion of condition audits and the preparation of preventative maintenance plans, contributing to the efficient maintenance of our facilities.
- This position involves collaboration with various stakeholders to ensure the University’s infrastructure meets strategic goals and legislative requirements.
Requirements
- Trade qualification in a relevant building-related discipline or equivalent experience.
- Extensive experience in building maintenance services within large facilities.
- Solid understanding of maintenance procedures.
- Proficiency in using computerized maintenance management systems.
- Strong customer service skills.
- Ability to work cooperatively with others.
- Adaptability to changing environments.
Benefits
- This full time, 1-year fixed term contract attracts remuneration of $92,259 to $102,520 p.a. inclusive of 17% University superannuation contribution.
- ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
- ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.
Notes
- ONE YEAR CONTRACT, FULL TIME
Casual staff - Administration Support
University of the Sunshine Coast
492421 19-31 Dickson Road, Health Hub Morayfield, QLD, Australia, 4506
Similar Jobs
Closing: 31-Dec-2024
Job Summary
Dates
- 19-31 Dickson Road, Health Hub Morayfield, QLD, Australia, 4506
Responsibilities
- Interested in exploring suitable roles aligned with your expertise?
- Express your interest to join our professional community when suitable opportunities arise.
- Work alongside dedicated academics and professionals within various departments.
Requirements
- Passionate about supporting curriculum design and blended learning.
- Ensuring effective governance and risk management.
- Providing vital services in areas like Indigenous support and international affairs.
Benefits
- Discover opportunities for casual employment in various administrative support capacities.
- Opportunity to work alongside dedicated academics and professionals.
- Facilitate the delivery of high-quality education and services to students and staff.
Notes
- Discover opportunities for casual employment in various administrative support capacities across departments.
Extras
- UniSC is one of the fastest growing universities in Australia, with over 2,000 people across 5 campuses in South East Queensland.
- UniSC is committed to diversity and inclusion, encouraging applications from all backgrounds.