Swinburne University of TechnologyHawthorn campus, Swinburne University of Technology
Closing date:
27-Sep-2024
Expired
Dates
Opening Date: Not Available
Closing Date: 27-Sep-2024
Location
Hawthorn campus, Swinburne University of Technology
Salary
HEW Level 8 salary + 17% super and benefits
Responsibilities
Administration and maintenance of Swinburne’s Managed Operating Environments across endpoints and virtual environments.
Lead process improvements and provide high level of service to customers of Swinburne IT.
Liaise with senior staff and key stakeholders to ensure effective resolution of service issues.
Provide third level technical support and guidance to team members by taking on escalated tickets.
Swiftly diagnose and resolve intricate technical challenges in collaboration with cross-functional teams.
Requirements
Experience in configuring, administering, and supporting IT infrastructure services including on-prem, cloud services and virtualization.
Experience with endpoint operating systems and related services; experience with Microsoft Azure & O365, Virtual Desktop technologies.
Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations.
Understanding of Endpoint Security, ACSC essential 8 maturity model and experience with security tools.
Experience with automation technologies and PowerShell scripts.
Postgraduate level qualifications (or progress towards) in information technology, information systems, or equivalent combination of experience/education/training.
Benefits
Flexible working options contained in leave and parenting/carer policies to support work-life balance.
Notes
Appointment to this position is subject to passing a Working with Children Check and a National Police Check.
Swinburne is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity.
