Dates
- Opening Date: 26-Aug-2024
- Closing Date: 08-Sep-2024
Responsibilities
- Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support
- Develop and implement practical, accessible solutions based on stakeholder needs
- Build new and productive relationships with a diverse range of potential students, stakeholders or key and influential individuals both inside and outside the University
- Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
- Provide ethical advice to clients that address underlying issues, promoting value-adding insights and recommendations, including but not limited to providing high-level advice, support and training to all users of the University’s SMS on systems functions.
Requirements
- A Degree with subsequent relevant experience; or an equivalent combination of relevant experience and/or education/training
- Extensive working experience with corporate relational databases, including tools such as SQL Developer and Cognos as well as General User Interface tools and systems.
- Experience in the support of complex corporate computing systems.
- Working knowledge of applications such as ServiceNow, GIT, HTML5.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave
- Flexible working arrangements to help manage work-life balance
- Ongoing learning and development opportunities to grow your career
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au
- For a copy of the position description, please see below: Analyst SMS PD 2024.pdf
Dates
- Opening Date: 26-Aug-2024
- Closing Date: 09-Sep-2024
Location
- Flexible
Salary
- HEW 7 $101,858 - $112,156 + 17% Superannuation
Responsibilities
- Utilise systems knowledge and experience to support applications and provide sound technical advice to management.
- Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade.
- Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes.
- Produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team.
- Act as second level support after initial analysis from SMS helpdesk utilising high level technical skills and knowledge.
- Lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies.
- Advise on areas of best practice when writing SQL reports and maintain and change student facing portals.
- Design, maintain, debug or troubleshoot ‘complex’ problems in the corporate application.
Requirements
- A Degree with at least 4 years subsequent relevant experience; or
- Extensive experience and management expertise in technical or administrative fields; or
- An equivalent combination of relevant experience and/or education/training.
- Demonstrated analytical and creative thinking skills with a proven ability to evaluate service delivery.
- Demonstrated commitment to customer satisfaction, quality assurance and continuous quality improvement in all services.
- Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer.
- Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
- Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework.
Benefits
- Access to a variety of leave options including generous parental leave.
- Ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- Inclusive and supportive culture and environment.
Notes
- For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au.
- For a copy of the position description, please see below: Senior Analyst SMS PD 2024.pdf.
Dates
- Opening Date: 17-Sep-2024
- Closing Date: 24-Sep-2024
Location
- Flexible, Australia
Salary
- HEW 7 $101,858 - $112,156 + 17% Superannuation
Responsibilities
- Utilise systems knowledge and experience to support applications and provide sound technical advice to management.
- Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade.
- Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes and adopting new technology.
- Produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team.
- Act as second level support after initial analysis from SMS helpdesk.
- Lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies (including Agile).
- Advise on areas of best practice when writing SQL reports and maintain and change student facing portals such as Applicant Portal and StudentConnect.
- Design, maintain, debug or troubleshoot ‘complex’ problems in the corporate application.
Requirements
- A Degree with at least 4 years subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
- Demonstrated analytical and creative thinking skills with a proven ability to evaluate service delivery, understand principles of change management and institute change.
- Demonstrated commitment to customer satisfaction, quality assurance and continuous quality improvement in all services.
- Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer.
- Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
- Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework, incident logging tools such as Service Now, and work tracking tools such as Jira.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au.
Dates
- Opening Date: 14-Sep-2024
- Closing Date: 29-09-2024
Location
- Ballarat, Victoria
Salary
- HEW 4 - $70,530 p.a. (pro-rata) plus up to 17% superannuation
Responsibilities
- Provide effective and efficient administrative operational support for the Apprentice and Trainee Online Management (ATOM) system.
- Deliver quality administrative services, including but not limited to template population, data imports, report distribution, stationery and materials/equipment ordering.
- Ensure prompt and accurate information is provided for staff, students, employers of Apprentices/Trainees.
- Maintain and monitor student data by providing regular data reports to key staff.
- Provide administrative support for the development and distribution of internal newsletters, user guides and manuals.
Requirements
- Demonstrated experience in using student management systems such as Campus Solutions, ATOM and EPSILON.
- Demonstrated interpersonal and communication skills, with a focus on delivering customer service excellence.
- Microsoft Office Software Skills, including the ability to use other relevant applications.
- Demonstrated problem solving, organizational and time management skills.
- Skills in editing, producing, and distributing a range of business and other documentation.
- Ability to work independently, as well as part of a team and to deal with confidential information.
- Valid Working With Children Check (WWCC).
Benefits
- Part-time (0.6), continuing appointment.
- Ranked number one university in Australia for First Generation Student Enrolments.
- Commitment to responding to every applicant through The Circle Back Initiative program.
Notes
- Applicants are required to submit a resume and a response to key selection criteria.
- If experiencing technical difficulties with the application, contact the Recruitment team or phone 03 5327 9756.
Manager Student Information Systems
The University of New South Wales (UNSW Sydney) Kensington NSW (Hybrid Flexible Working)Dates
- Opening date: 05-06-2024
- Closing date: 19-06-2024
Responsibilities
- Lead assigned project functions including funding proposal and business case preparation, business project planning and forecasting, and other key activities to support effective business project delivery and benefit realisation.
- Represent the business and lead project delivery ensuring projects meet approved milestones and benefits are fully realised.
- Provide accurate information and data on the progress and performance of projects, particularly for Steering Committee and other governance forums.
- Engage in a systematic and integrated way to share information with internal and external stakeholders, to shape strategy and deliver long term sustainable improvements to in-scope systems and processes that ensures UNSW is well placed to meet changing demands and priorities.
- Support the strategic development of the portfolio and pipeline to align with and support RaSS’s strategic direction and adopt a business-like and student centric culture.
Requirements
- Demonstrated experience with business requirements analysis and business process analysis using the appropriate frameworks.
- Experience identifying and mapping current state processes and creating future state business processes.
- Demonstrated experience in applying lean six sigma, or equivalent, principles (Certification desirable).
- Advanced skills in the use of standard office toolsets including spreadsheets, drawing/diagramming tools (such as Excel, PowerPoint, Word and Viso).
- Excellent analytical skills and problem-solving skills to critically evaluate information gathered from multiple sources.
- Proven ability to reconcile conflicts, decompose high level information into more detail and the ability to abstract from low level information to a more general understanding.
- Excellent organisational skills and attention to detail to create accurate reports.
- Demonstrated success in developing and maintaining excellent professional working relationships with stakeholders to develop trust and confidence in business process improvement initiatives.
- A sound knowledge and understanding of business processes and core student administration systems within a tertiary education environment, as well as change management principles, would be highly advantageous.
Benefits
- Flexible working
- Additional 3 days of leave over the Christmas period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- Employment Type: Full-Time (35-hour week)
- Duration: Ongoing role
- Location: Kensington NSW (Hybrid Flexible Working)
- Applications close: Wednesday 19th June 2024 at 11.55pm
- UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.