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Closing: 21-Jun-2024
Expired
Job Summary
Dates
- 27-May-2024 - Job Opening
- 21-Jun-2024 - Job Closing
Responsibilities
- Deliver a high standard of accurate, tailored, high quality course information to prospective students in response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy legislation and current university policies.
- Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
- Monitor course applications and conduct follow campaigns where required
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
Requirements
- Appropriate tertiary qualification or equivalent
- Experience in both sales and customer service provision, including high-level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.
- Learning Agility: Learns from experiences; applies learnings to perform successfully in new situations
- Continuous Improvement: Proactively improves the efficiency and quality of existing materials processes and systems
- Service Culture: Considers other perspectives in making decisions and providing advice; strives to exceed expectations
- Consulting and Advice: Provides expert and valued advice; supports achievement of outcomes for stakeholders
- Communicating with Influence: Engages and energises others through clear and persuasive communication
- Personal Resilience: Maintains composure and focus under pressure, adapts to changing situations and recovers from setbacks
- This role requires the incumbent to apply for and maintain a Working With Children Check
Benefits
- missing
Notes
- Employment Type: Ongoing Casual - 1-2 Shifts a week (Operational hours: Monday-Friday 8am-7pm)
- About us: The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
- We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
- As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Material Support Handler
The University of Queensland
St Lucia Campus, Herston Campus, Dutton Park, TRI - Translational Research Institute, Gatton Campus
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Closing: 19-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 19-Sep-2024
Location
- St Lucia Campus, Herston Campus, Dutton Park, TRI - Translational Research Institute, Gatton Campus
Salary
- Base salary will range from: $64,963.44 - $71,505.71 + 17% Superannuation (HEW Level 3)
Responsibilities
- Follow PPE requirements for the area and any specific task being carried out
- Perform cage cleaning, sterilization, and general maintenance tasks to ensure a clean and safe environment within the Research and Breeding areas.
- Perform quality control practices related to equipment operation, material processing, productivity, and biosecurity in the cage wash areas
- Adhere to waste disposal practices, ensuring that all goods are disposed of safely and according to standard procedures.
- Liaise with stores personnel to oversee food, bedding and general supply receipt and distribution.
- Perform stocktakes of feed and bedding to ensure reasonable stocks are maintained to prevent wastage or low stock. Assist with ordering of necessary supplies and consumables.
- Participate in weekend and Public Holiday rosters
- Perform basic animal care and husbandry duties if required (with training and supervision), for up to approximately 10 per cent of the time.
Requirements
- Have previous experience working within support areas in laboratory animal facilities
- Completion of a Certificate III level qualification; or relevant work experience
- Experience with specialized equipment and facility operations.
- Ability to work effectively in a team environment.
- Meticulous and organized approach to work.
- Understanding of WHS, OGTR, and DAWE Biosecurity regulations.
- Strong communication, time management, and interpersonal skills.
Benefits
- 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- On campus childcare options
- Discounted parking (from just $5.75 a day)
- Salary packaging options
Notes
- The successful candidate may be required to complete a number of pre-employment checks, including; right to work in Australia, criminal check, etc.
- Applications close 19 September 2024 at 11.00pm AEST (R-42396). Please note that interviews have been tentatively scheduled for week commencing 23/09/2024.
Closing: 06-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 23-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Melbourne - Burwood, Australia
Salary
- HEW 5 $80,199 - $89,950 + 17% Superannuation
Responsibilities
- Provide tailored and high-level advice to prospective students via phone calls, email, live chat and SMS whilst adhering to current privacy legislation and current university policies.
- Ensure all enquiries are recorded, reported and resolved in a timely manner.
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion.
- Monitor course applications and conduct follow campaigns where required.
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
- Maintain the Future Students database and accurately record prospective student details in Salesforce CRM.
Requirements
- Completion of a Degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training experience in both sales and customer service provision.
- High level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas.
- Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written communication.
- The ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.
- Experience providing services and support in a large organisation with complex structures, policies and procedures.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Phoebe Ford, Team Leader, Prospective Student Enquiries on p.ford@deakin.edu.au.
- For a copy of the position description, please see below: PD - Officer, Prospective Student Enquiries (1).pdf.
Closing: 16-Oct-2024
Expired
Job Summary
Dates
- Opening Date: 02-Oct-2024
- Closing Date: 16-Oct-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 5 – $83,159 – $95,518 p.a. plus 17% super
Responsibilities
- Act as the primary liaison between the school recruitment team and high schools, coordinating engagement efforts for underrepresented and diverse future students.
- Bridge connections between schools and the University in this entry level student recruitment role.
- Coordinate on and off campus engagements, performance reporting, market analysis and provide outstanding service to future students, their families/guardians and secondary school contacts.
- Represent the University externally at recruitment events, involving travel within metro Melbourne, regional Victoria and interstate when required.
- Provide responsive, timely and personalised support and advice to future students and secondary schools.
- Respond to a high volume of emails and phone calls from secondary schools including career practitioners and subject teachers; maintain excellent, accurate and timely customer service throughout.
- Coordinate and manage school engagement bookings and allocate staffing as per standard operating procedure with a high level of professionalism and attention to detail.
- Utilise a range of digital technologies including the University’s OneCRM and develop reports based on enquiries, schools’ engagements and market trends in a timely manner to the Recruitment Manager.
Requirements
- Tertiary qualification and/or equivalent mix of education and relevant experience in a service-oriented organisation.
- Strong communication and interpersonal skills.
- Excellent organisational and time management abilities.
- Demonstrated commitment and experience in providing a high level of service delivery to students and stakeholders.
- Ability to handle multiple demands under pressure and ensure deadlines are met.
- Must undergo and maintain an up-to-date Working with Children Check.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
- The successful candidate will be required to apply for the Working with Children Check as part of the initial onboarding procedures.