Student Recruitment and Enquiries Officer
Job no: 0049458
Location: Parkville
Role type: Full-time; Fixed-term for 12 months
Department: Student and Scholarly Services
Salary: UOM 5 – $83,159 – $95,518 p.a. plus 17% super
Act as the primary liaison between the school recruitment team and high schools, coordinating engagement efforts for underrepresented and diverse future students.
Bridge connections between schools and the University in this entry level student recruitment role.
Brilliant benefits and a flexible hybrid work environment!
About the Role
Reporting to the Student Recruitment Coordinator, you will coordinate on and off campus engagements, performance reporting, market analysis and provide outstanding service to future students, their families/guardians and secondary school contacts to support the promotion of the University’s profile among future undergraduate students within Australia and New Zealand. You will represent the University externally at recruitment events, and involve travel within metro Melbourne, regional Victoria and interstate, when required.
Your responsibilities will include:
- Provide responsive, timely and personalised support and advice to future students and secondary schools. Respond to a high volume of emails and phone calls from secondary schools including career practitioners and subject teachers; maintain excellent, accurate and timely customer service throughout.
- Coordinate and manage school engagement bookings and allocate staffing as per standard operating procedure with a high level of professionalism and attention to detail.
- Act as primary liaison contact between Onshore Undergraduate Recruitment and the University’s Contact Centre and Stop 1.
- Utilise a range of digital technologies including the University’s OneCRM and develop reports based on enquiries, schools’ engagements and market trends in a timely manner to the Recruitment Manager.
Who we are looking for
The ideal candidate excels in attention to detail, has strong communication and interpersonal skills, and demonstrates excellent organisational and time management abilities.
You will also have:
- The appointee will have a tertiary qualification and/or equivalent mix of education and relevant experience in a service-oriented organisation.
- Demonstrate COO values by acting in the best interest of your employer; displaying service excellence by striving to deliver beyond expectations and taking ownership of the delivery; and value working collaboratively, connecting with people and building relationships in your workplace.
- Demonstrated commitment and experience in providing a high level of service delivery to students and stakeholders.
- Demonstrated ability to handle multiple demands under pressure and to ensure deadlines are met.
For further information regarding responsibilities and requirements please refer to the attached PD.
This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!
The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring
Join Us!
If you feel this role is right for you, please apply with the following documents:
- Resume
- Cover Letter outlining your interest and experience
Please note that you are not required to respond to the selection criteria in the Position Description.
Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Walid via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.
If you have any particular questions regarding the job please follow the contact details listed on the Position Description.
Position Description
Advertised: 02 Oct 2024 12:05 AM AUS Eastern Standard Time
Applications close: 16 Oct 2024 11:55 PM AUS Eastern Daylight Time
Apply now
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