Be the first point of contact for Estate Management customers via telephone, email and front desk, answer reports of facility/ estate related faults, issues or improvements.
Take ownership of all client cases from an end-to-end customer perspective in keeping with SLA requirements as well as coordinating escalation of high and critical incidents.
Take ownership of assigned WHS Estate Management Action Assignments from initiation to successful completion, by effectively directing them to the appropriate team in EM for resolution. Continuously track Action Assignments to ensure prompt and efficient progress, resolution, and closure.
Educate customers on EM policies, procedures, and services as required.
Build and maintain effective relationships with internal and external stakeholders, ensuring customer service is consistently provided at a high level through proactive communication.
Oversee the works and maintenance requests ensuring information is updated in the Archibus system. Cover the front desk and phone queue at all times in collaboration with the team.
Liaise with the Asset Planning Management team as required, through two-way communication on escalations, triaging EM requests and other customer related enquiries.
In conjunction with Office of the CPO, help with administration tasks as required.
Effectively carry out general office management duties (stationary orders, laminating, binding), as well as assisting in maintaining a presentable office space (common areas, meeting rooms, kitchen).
Requirements
Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
Demonstrated excellent relationship management skills across multiple stakeholder groups in a similar environment.
Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
Demonstrated strong interpersonal skills and an ability to build rapport with customers and internal stakeholders.
Proven ability to work collaboratively in a team and build a continuous improvement culture. Ability to multi-task and manage competing demands and priorities.
Ability to show adaptability to working practices changes.
Benefits
Career development opportunities.
17% Superannuation contributions and additional leave loading payments.
Additional 3 days of leave over Christmas period.
Discounts and entitlements (retail, education, fitness).
Notes
Sponsorship is not available for this role, full Australian working rights are required on application.
Contribute to the teaching and research efforts of the School
Make a significant contribution to the delivery of programs
Be actively involved in research, consulting, and other professional activities
Develop, engage in, and lead high-quality research/teaching and learning projects aligned with the University’s focus areas
Embed expertise into the life of the School
Develop high-quality, productivity-driven networks across RMIT and with local, national, and global partners
Requirements
PhD or equivalent relevant doctoral qualification from a recognized institution
Up-to-date teaching/training experience in corporate public relations strategy, media relations, issue and crisis management, social network metrics/analytics, social media & mass media content creation
Accredited postgraduate certification in teaching and learning and/or fellowship status with AdvanceHE is preferred
Benefits
Competitive salary package and allowances
Generous annual leave, carer leave, and public holidays
Private health insurance and wellness programs
Professional development and career advancement
Relocation and visa support for expat candidates
Notes
English proficiency requirement: IELTS 7.0 (academic, with no skill less than 6.5) or equivalent
Work permit required for expatriate candidates with specific qualifications and experience
The University of New South Wales (UNSW Sydney)Similar Jobs
Closing: 08-Sep-2024
Expired
Job Summary
Dates
Opening Date: 26-Aug-2024
Closing Date: 08-Sep-2024
Responsibilities
Lead the Employment Relations Advisory team in providing staff-related guidance across industrial instruments, EA/legislative interpretation, union negotiations, workplace change, employee performance, and termination.
Support the team in providing advisory services across the employee lifecycle for both Faculties and Divisions.
Manage and resolve complex industrial and employment matters.
Advise on legislative changes and contribute to the development of the University's enterprise bargaining strategy and implementation.
Represent UNSW in negotiations and foster effective working relationships with the broader Human Resources team, ER Conduct and Complaints team, and UNSW Legal & Compliance team.
Requirements
Substantial experience in managing ER matters.
Legal practice experience is highly regarded, though not essential as this is not a legal role.
Demonstrated ability to lead, support, and develop a specialist team in a complex environment.
Extensive experience providing ER advice to senior leaders, line management, staff, and dealing with employee unions.
High level interpersonal and negotiations skills.
Proven ability to communicate with stakeholders effectively and influence outcomes.
Demonstrated ability to think and operate strategically in an HR context, with high level problem-solving and analytical skills.
Excellent verbal and written communication skills.
Sound judgement and the ability to exercise initiative, tact, and discretion in dealing with sensitive and confidential matters.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Additional 3 days leave during December festive period.
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
Discounts and entitlements (retail, education, fitness passport)
Notes
Sponsorship is not available for this role; valid Australian working rights are required on application.
To apply, submit your CV & cover letter detailing your interest and suitability for the job before the closing date.
Create and implement sales strategies to achieve and exceed targets by analysing market trends and client needs and identifying key approaches to enhance value for clients.
Build and sustain long-term, mutually beneficial relationships with new clients through proactive communication and engagement.
Develop tailored tender responses and proposals to secure new business and revenue opportunities, strengthening relationships with existing clients.
Gain a thorough understanding of all course materials and how they can be tailored to deliver customised programs, offering clients clear guidance on relevant pathways for their organization.
Identify and leverage opportunities for upselling and cross-selling products and services, collaborating with internal teams to ensure effective pursuit of these opportunities.
Serve as a trusted advisor by aligning client objectives, monitoring performance, managing expectations, and fostering client loyalty.
Requirements
To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
Tertiary qualification in a relevant discipline, with 3-5 years of client relationship management experience.
Proven track record in meeting and exceeding sales targets, with experience in revenue generation and client acquisition in competitive markets.
Experience in identifying business opportunities, upselling, cross-selling, and expanding market reach through strategic sales.
Understanding of Short Courses and their conceptual offerings.
Strong negotiation and influencing skills, with a history of stakeholder management.
Experience managing major projects, with skills in negotiation and achieving desired outcomes.
High-level interpersonal skills for effective communication with stakeholders, clients, and professionals.
Competence in budget preparation and client financial reporting.
Proficiency with data analysis and visualization using Microsoft Suite (Excel, Power BI, Dynamics) and experience management tools like Qualtrics.
Ability to work independently and collaboratively, fostering innovation.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over Christmas period
Discounts and entitlements (retail, education, fitness)
Notes
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
How to Apply: Submit both a Cover Letter and CV online via the UNSW Job Board before Sunday 8th September 2024 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).
If you have any queries about the role, please contact Tracey Flynn at tracey.flynn@agsm.edu.au.
If you have any questions regarding the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au.
Monash UniversityClayton campus or Peninsula campusSimilar Jobs
Closing: 04-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 04-Sep-2024
Location
Clayton campus or Peninsula campus
Salary
$114,951 - $136,505 pa Level B (plus 17% employer superannuation)
Responsibilities
Contribute to teaching, research, and leadership within supported pathway programs for students who have not met traditional university entry requirements.
Engage with students through relational pedagogies, providing pastoral and academic care to support their learning journey.
Work towards advancing the Faculty’s strategic research priorities through a focused program of research related to relational pedagogies, inclusion in education, and educational access through a social justice lens.
Requirements
Possess strong interpersonal skills and the ability to work independently and collaboratively.
Commitment to equity and inclusion.
Developing research profile supported by emerging publications and funding strategies.
Experience in teaching academic skills and supervising postgraduate students.
Contribute to academic committees and have a growing network of professional relationships.
Benefits
Access to quality research facilities, infrastructure, and world-class teaching spaces.
International collaboration opportunities.
Flexible and hybrid working arrangements to support work-life balance.
Notes
Diversity is one of our greatest strengths at Monash. We encourage applications from diverse backgrounds.
Employment is contingent upon satisfactory completion of all pre-employment and/or background checks.
The University of Western AustraliaCrawley, Perth, AustraliaSimilar Jobs
Closing: 13-Sep-2024
Expired
Job Summary
Dates
Opening Date: 26-Aug-2024
Closing Date: 13-Sep-2024
Location
Crawley, Perth, Australia
Salary
Base salary range: $129,497 – $137,029 p.a. (pro-rata) plus 17% superannuation
Responsibilities
Establish and maintain effective relationship with key government decision makers including Ministers, elected officials, staffers and bureaucrats and identify new opportunities, risks, and emerging issues.
Collaborate with portfolio leads to promote the Universities strategic priorities with key government stakeholders.
Provide proactive advice and insights to the Vice-Chancellor and senior management on highly complex issues pertaining to the higher education sector including those requiring advocacy to government entities.
Requirements
Relevant tertiary qualification or demonstrated equivalent competency.
Substantial relevant experience in policy and government relations.
Ability to think strategically, focus on solutions, and respond to a rapidly changing environment.
Experience in issues management and the ability to apply a risk management approach to complex problems.
Excellent written and verbal communication skills, with the ability to build effective relationships with stakeholders.
Benefits
Flexible working options considered.
26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
4 weeks annual leave with the option to purchase more.
13 weeks long service leave after seven years.
Salary packaging options.
17% superannuation, with the option to reduce to the minimum super guarantee.
25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
Incremental progression based on 12 months continuous service.
Notes
Occasional Interstate travel may be required.
This position is only open to applicants with relevant rights to work in Australia.
Competitive VND salary (plus allowances) starting from VND33,014,000 depending on proven track record in meeting all the key selection criteria. 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
Lead in ideating and implementing strategies to enhance connections between RMIT and alumni.
Enable graduates' personal and professional development through job opportunities, mentoring, and networking.
Incubate opportunities for alumni to contribute to RMIT’s teaching and learning quality.
Coordinate internal and external stakeholders with alumni-related requests.
Support planning and delivering alumni engagement activities, including events and workshops.
Develop and deliver alumni engagement activities at various locations as required.
Support the development of Alumni chapters in Hanoi and other cities.
Coordinate strategic communications to alumni across various channels.
Act as a key local contact for alumni inquiries and communications.
Ensure consistent communication of national and global alumni policy among stakeholders.
Manage logistics and administration related to alumni cards and other tasks.
Identify and engage with active or high-profile alumni and potential industry partners.
Develop and strengthen internal and external relationships through effective customer service.
Support Industry Relations in organizing and promoting careers and industry events.
Ensure accuracy of the Vietnam Alumni database and update it proactively.
Collaborate with the Data Coordinator to update alumni engagement on the database.
Report on alumni statistics as required.
Requirements
A minimum of 2 years’ experience in marketing, community building, customer service, or customer relations.
Proven ability in managing and hosting strategic events targeted to client needs.
Well-developed interpersonal and networking skills, including negotiation and cross-cultural communication.
Experience in database management for CRM and prospect profiling.
Knowledge of Microsoft Word, Excel, PowerPoint, and digital platforms like Mailchimp and Facebook manager is a plus.
Experience in monitoring campaigns on social networks and working with educational alumni groups is preferred.
High level communication skills in both English and Vietnamese.
Planning, organizational, and problem-solving skills with timely task coordination.
Ability to work independently and as part of a team.
Commitment to continuous improvement.
Public speaking/presentation skills are an advantage.
Ability to display appropriate behaviors in line with RMIT's Behavioral Capability Framework.
Benefits
13th month Tet bonus
Private medical insurance for you and your dependents
Annual health check
Generous annual leave, career leave, and public holidays
Professional development and career advancement
Access to state-of-the-art facilities and resources
Vibrant and diverse campus life.
Notes
Bachelor’s degree in a relevant discipline is mandatory.
Preferred: University study at an international university or where English was the language of instruction.
Minimum English proficiency requirement: IELTS (General) score of at least 6.0 or equivalent.
Deakin UniversityGeelong, Waterfront Campus or Melbourne, Burwood Campus, Australia (Flexible)Similar Jobs
Closing: 29-Sep-2024
Expired
Job Summary
Dates
Opening Date: 13-Sep-2024
Closing Date: 29-Sep-2024
Location
Geelong, Waterfront Campus or Melbourne, Burwood Campus, Australia (Flexible)
Salary
Competitive Remuneration + 17% Superannuation
Responsibilities
Advise on workplace relations matters, enterprise agreement complexities, complex cases and industrial disputes.
Deliver exceptional project management with a well-considered plan, including risk assessment and actionable implementation.
Establish long-term partnerships with stakeholders, act as a trusted advisor, and drive continuous improvement through creativity, innovation, and strategic recommendations.
Offer clear direction and expert leadership, enabling effective problem-solving and ensuring solutions are both innovative and sustainable.
Foster a culture of integrity and accountability, ensuring team alignment with Deakin’s strategic plan and creating an environment where team members feel valued and motivated.
Requirements
The ability to offer high-quality advice on HR/IR matters, including managing intricate compliance activity and enterprise agreement negotiations.
Deep knowledge of Australian workplace/industrial relations legislation and practices.
Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience; or extensive experience and management expertise in Workplace Relations, Employment Law or similar; or an equivalent combination of relevant experience and/or education/training (financial support can be provided to maintain a practising certificate).
Experience working in the tertiary sector (desirable).
Benefits
Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
Flexible working arrangements to help manage work-life balance.
Ongoing learning and development opportunities to grow your career.
An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
For a confidential discussion regarding this role, please contact Gemma Doyle, Senior Manager, People Solutions on g.doyle@deakin.edu.au.
Griffith UniversityKessels Rd, Nathan QLD, AustraliaSimilar Jobs
Closing: 30-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 30-Sep-2024
Location
Kessels Rd, Nathan QLD, Australia
Salary
$52,000 per annum (non-taxable), plus up to $1464 in relocation allowances (conditions apply)
Responsibilities
Fund an Indigenous doctorate candidate on subject matter relating to Aboriginal and Torres Strait Islander participation and leadership in politics.
Consider subject matter relating to Indigenous rights and recognition within public policy or international relations.
Supervised by a team including an Indigenous political science lecturer.
Requirements
Be of Aboriginal or Torres Strait Islander descent, who identify themselves as such, and are accepted by the community.
A Bachelor degree with first-class honours or second-class honours (Division A) or a Masters degree with a significant research component from a recognised institution.
A record of research or a qualification deemed comparable to a Bachelor degree with second-class honours (Division A).
Enrolment in the program must be full-time.
Benefits
Annual stipend of $52,000 (2024 rate, indexed annually) paid on a fortnightly basis and tax exempt.
Up to $1464 in relocation allowances (conditions apply).
Opportunity to research in partnership with the Griffith University Indigenous Research Unit and GUMURRII for cultural, personal, academic, and mentoring support.
Access to scholarships, grants, and funding; professional development, experience, and training; support and wellbeing services.
Notes
Interested applicants should contact Dr Bartholomew Stanford or Dr Julie Ballangarry before applying.
Selection interview required for eligible applicants before being considered for the scholarship.
Australian Catholic University North Sydney, AustraliaSimilar Jobs
Closing: 03-Oct-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 03-Oct-2024
Location
North Sydney, Australia
Salary
Total remuneration valued to $151,285 - $161,435 total rem (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading. A 3% salary increase will be effective from the beginning of the first full pay period commencing on or after 1st January 2025. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
Provide high level support and advice to university management and People and Capability (P&C) staff relating to ER matters.
Contribute to the development and implementation of ER strategies to enhance employee engagement.
Build strong working relationships based on credibility and open communication to enable the provision of accurate and proactive advice to leaders, the P&C team and other key stakeholders.
Develop, update and manage the implementation of ER frameworks, policies and enterprise bargaining activities.
Effectively manage complex ER matters, including case management and investigations, disciplinary action, and representing the University in the Fair Work Commission.
Develop and deliver presentations and information sessions, educating and informing leaders on ER matters.
Requirements
Expert in employment relations with extensive experience in providing strategic and tactical advice on industrial instruments and employment regulations.
Highly developed interpersonal, relationship management and conflict resolution skills.
Demonstrated success in managing union relationships, disputes and enterprise bargaining activities.
Experience in representing your employer within various industrial commissions and tribunals and briefing legal representation.
Relevant tertiary qualification.
Benefits
Flexible work arrangements.
Study leave and a variety of leave provisions.
Salary packaging options.
Access to generous benefits as an ACU staff member.
Notes
Candidates must hold Australian work rights to apply for this position.
For permanent/continuing roles, applicants must have permanent work rights.
ACU can offer support for candidates that may require adjustments through the recruitment process.
The University of New South Wales (UNSW Sydney)Kensington, NSW (Hybrid work arrangement available)Similar Jobs
Closing: 13-Oct-2024
Expired
Job Summary
Dates
Opening Date: 23-Sep-2024
Closing Date: 13-Oct-2024
Location
Kensington, NSW (Hybrid work arrangement available)
Salary
Competitive total package
Responsibilities
Lead the ER Conduct & Complaints team to provide accurate and timely guidance to UNSW stakeholders.
Supervise the management and resolution of complex matters, providing end-to-end case management advice.
Support HR Business Partners (HRBPs) and managers with case management processes to ensure objective and fair assessment.
Contribute as a lead Subject Matter Expert (SME) to HR strategy, ensuring compliance with regulations and legislation.
Requirements
Substantial experience in case management and complaint handling, preferably in an employee relations context.
Legal practice experience is highly regarded; however, this is not a legal role.
Demonstrated extensive skills and experience in conducting investigations (developing investigation and risk plans, securing evidence, interviewing witnesses, and drawing objective and fair conclusions, preparing reports and maintain accurate records).
Demonstrated ability to lead, support and develop a specialist team in a complex environment.
Extensive experience providing employee relations advice, and complaint handling and case management support to senior leaders, line management, staff, human resources, and ideally dealing with employee unions.
High level interpersonal and negotiations skills including ability to liaise effectively with diverse stakeholders, build relationships, interact effectively with a wide client base.
Proven ability to communicate with stakeholders effectively, provide high level guidance and influence outcomes.
Demonstrated ability to think and operate strategically in a HR context, with high level problem solving and analytical skills.
Excellent verbal and written communication skills.
Demonstrated superior sound judgment and an advanced level of emotional intelligence, especially in relation to dealing with highly sensitive, confidential, and potentially controversial matters with tact, sensitivity, and respect.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Additional 3 days leave during December festive period.
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
Discounts and entitlements (retail, education, fitness passport)
Notes
Sponsorship is not available for this role, valid Australian working rights are required on application.