Utilise systems knowledge and experience to support applications and provide sound technical advice to management.
Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade.
Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes.
Produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team.
Act as second level support after initial analysis from SMS helpdesk utilising high level technical skills and knowledge.
Lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies.
Advise on areas of best practice when writing SQL reports and maintain and change student facing portals.
Design, maintain, debug or troubleshoot ‘complex’ problems in the corporate application.
Requirements
A Degree with at least 4 years subsequent relevant experience; or
Extensive experience and management expertise in technical or administrative fields; or
An equivalent combination of relevant experience and/or education/training.
Demonstrated analytical and creative thinking skills with a proven ability to evaluate service delivery.
Demonstrated commitment to customer satisfaction, quality assurance and continuous quality improvement in all services.
Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer.
Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework.
Benefits
Access to a variety of leave options including generous parental leave.
Ability to purchase additional leave.
Flexible working arrangements to help manage work-life balance.
Ongoing learning and development opportunities to grow your career.
Inclusive and supportive culture and environment.
Notes
For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au.
For a copy of the position description, please see below: Senior Analyst SMS PD 2024.pdf.
Utilise systems knowledge and experience to support applications and provide sound technical advice to management.
Assist with corporate application upgrade tasks such as verifying and logging issues raised during the upgrade.
Contribute to optimal operation of the team by developing strategy to assist in streamlining technical processes and adopting new technology.
Produce high quality technical specification documents highlighting solutions or providing guiding principles and standards for the team.
Act as second level support after initial analysis from SMS helpdesk.
Lead major system implementation, support and changes utilising good knowledge of IT, software development life cycle and project management methodologies (including Agile).
Advise on areas of best practice when writing SQL reports and maintain and change student facing portals such as Applicant Portal and StudentConnect.
Design, maintain, debug or troubleshoot ‘complex’ problems in the corporate application.
Requirements
A Degree with at least 4 years subsequent relevant experience; or extensive experience and management expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
Demonstrated analytical and creative thinking skills with a proven ability to evaluate service delivery, understand principles of change management and institute change.
Demonstrated commitment to customer satisfaction, quality assurance and continuous quality improvement in all services.
Extensive working knowledge of Oracle Relational Databases including query tools such as SQL Developer.
Good working knowledge of the Software Development Lifecycle including source code and the Agile framework.
Sound working knowledge of web scripting languages such as PHP, CSS, HTML5, JScript and Bootstrap Framework, incident logging tools such as Service Now, and work tracking tools such as Jira.
Benefits
Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
Flexible working arrangements to help manage work-life balance.
Ongoing learning and development opportunities to grow your career.
An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
For a confidential discussion regarding this role, please contact Shibu Babu (Coordinator, Senior Business Application Support) at shibu.babu@deakin.edu.au.