Dates
- Opening Date: 23-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Melbourne - Burwood, Australia
Salary
- HEW 5 $80,199 - $89,950 + 17% Superannuation
Responsibilities
- Provide tailored and high-level advice to prospective students via phone calls, email, live chat and SMS whilst adhering to current privacy legislation and current university policies.
- Ensure all enquiries are recorded, reported and resolved in a timely manner.
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion.
- Monitor course applications and conduct follow campaigns where required.
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
- Maintain the Future Students database and accurately record prospective student details in Salesforce CRM.
Requirements
- Completion of a Degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training experience in both sales and customer service provision.
- High level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas.
- Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written communication.
- The ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.
- Experience providing services and support in a large organisation with complex structures, policies and procedures.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Phoebe Ford, Team Leader, Prospective Student Enquiries on p.ford@deakin.edu.au.
- For a copy of the position description, please see below: PD - Officer, Prospective Student Enquiries (1).pdf.
Dates
- Opening Date: 24-Sep-2024
- Closing Date: 30-Sep-2024
Location
- Flexible location + hybrid work arrangements
Salary
- HEW 5 $80,199 - $89,950 + 17% Superannuation
Responsibilities
- Assist with and respond to customer enquiries, provide timely and accurate advice and administrative support to the admission and RPL function.
- Respond promptly to requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
- Undertake administrative tasks and services relating to admissions and RPL.
- Provide advice and make appropriate referrals to other areas of the University as appropriate.
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
- Present information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs.
Requirements
- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- Completion of a Post-Trades Certificate or Advanced Certificate and extensive relevant experience as a Technician; or
- An equivalent combination of relevant experience and/or education/training.
- Experience in administration and related activities and services in a large organisation with complex administrative structures, policies, and procedures.
Benefits
- Dynamic and diverse working environment with opportunities to grow and develop careers.
- Commitment to making a positive impact through excellence in education, research, and innovation.
Notes
- For a confidential discussion regarding this role, please contact Lee Reid (Team Leader, Admissions) via email lee.reid@deakin.edu.au or Carissa Anstey (Team Leader, Admissions) via email carissa.anstey@deakin.edu.au.
- For a copy of the position description, please see below: PD - Officer Admissions - 564252.pdf.
Dates
- Opening Date: Not Available
- Closing Date: 07-Oct-2024
Location
- North Sydney, Australia
Salary
- Total remuneration valued to $95,827 - $103,735 (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Provide quality customer service support to current and prospective students and staff on a range of topics.
- Respond to enquiries by face-to-face, email, phone, live chat, SMS and other enquiry-types as appropriate.
- Case-management of enquiries.
- Ensure students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supporting high level enquiry management.
Requirements
- Candidates must hold Australian work rights to apply for this position.
- For permanent/ continuing roles, applicants must have permanent work rights.
Benefits
- Flexible work arrangements.
- Study leave provisions.
- A variety of leave provisions.
- Salary packaging options.
Notes
- General enquiries can be sent to Rudhra Nathan, Coordinator, AskACU Centres at: rudhra.nathan@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
HR Shared Services Assistant
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 04-Sep-2024
- Closing Date: 15-Sep-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- From $76,654 to $82,617 gross per annum (HEW Level 4), plus 17% employer's superannuation and annual leave loading.
Responsibilities
- Provide customer service and enquiry support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.
- Respond to and resolve enquiries (e.g. written, email, phone, or in-person) within response times or transfer as required.
- Assess, communicate and follow-up enquiries and ensure the correct application of the organisational requirements.
- Process employment-related administration ensuring relevant approvals, compliance with policy and procedures, with a high level of accuracy.
- Track and monitor employee workflow progress and follow up or redirect as required.
- Maintain a high-level of data integrity and accuracy within systems (including monitor data quality, consistency between HR systems and resolve data quality errors).
- Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.
- Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.
- Perform user and system testing for upgrades and changes.
Requirements
- Undergraduate qualifications (or progress towards completion) in business, human resources, or a related discipline.
- Excellent interpersonal and communication skills (written and verbal) and strong commitment to exceptional service delivery.
- Experience working within a busy and high-volume service environment, and consistently delivering exceptional customer service.
- High attention to detail and strong organisational skills with demonstrated ability to meet multiple and conflicting priorities.
- Demonstrated technical skills and ability to use systems to support service delivery.
- Experience in building and maintaining productive working relationships with a range of internal and external stakeholders.
- Experience with Ascender and Workday will be highly regarded.
- This position requires a criminal record check.
Benefits
- Hybrid working arrangements.
- Opportunities to develop HR knowledge and customer service skills with pathways for career advancement within the HR department and the broader organization.
Notes
- General Enquiries: Orlagh Morgan, HR Administrator via orlagh.morgan@mq.edu.au.
- If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.
Student Administration Support
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- HEW Level 3 – Step 1 ($45.56 per hour), plus 17% employer's superannuation and annual leave loading.
Responsibilities
- Assisting the manager and the Student Lifecycle team with administrative processes across the student lifecycle.
- Understanding the relevant processes, systems, templates and resources to action student requests.
- Data entry and processing student data updates in MQ systems, ensuring information are accurate and up to date.
- Receiving and responding to student enquiries as appropriate and in line with established guidelines/templates, escalating/triaging enquiries as required.
- Reviewing and verifying information from different systems (e.g. MQ and external platforms) and resources, including following up with students.
- Performing initial reviews of student enquiries/cases; verify information/requests against pre-determined criteria; and communicate with students for more information as needed to successfully progress their requests/cases to the next stage.
Requirements
- Availability to work at least during May – August and December – March periods.
- Flexibility of shifts (days and hours) is available to suit your study commitments.
- Experience in customer service roles (face to face and/or via digital mediums).
- Extremely high accuracy and attention to detail.
- Well-developed interpersonal and written communication skills.
- Ability to quickly learn different systems.
- Excellent time management.
- A positive attitude with a strong work ethic, and the ability to remain positive in carrying out tasks meticulously.
Benefits
- Flexible work arrangements to support personal commitments.
- Opportunity to work in a vibrant local and global community.
- Engagement with real and complex problems and opportunities in higher education.
Notes
- Role-specific Enquiries: Thomas Cribb, Senior Student Administration Officer via thomas.cribb@mq.edu.au.
- General Enquiries: Orlagh Morgan, HR Administrator via orlagh.morgan@mq.edu.au.
- Applications without a Cover Letter addressing the Selection Criteria will not be considered.
Dates
- 27-May-2024 - Job Opening
- 21-Jun-2024 - Job Closing
Responsibilities
- Deliver a high standard of accurate, tailored, high quality course information to prospective students in response to walk-ins, phone, email, mail, online and live chat enquiries whilst adhering to current privacy legislation and current university policies.
- Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
- Monitor course applications and conduct follow campaigns where required
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others
Requirements
- Appropriate tertiary qualification or equivalent
- Experience in both sales and customer service provision, including high-level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required.
- Learning Agility: Learns from experiences; applies learnings to perform successfully in new situations
- Continuous Improvement: Proactively improves the efficiency and quality of existing materials processes and systems
- Service Culture: Considers other perspectives in making decisions and providing advice; strives to exceed expectations
- Consulting and Advice: Provides expert and valued advice; supports achievement of outcomes for stakeholders
- Communicating with Influence: Engages and energises others through clear and persuasive communication
- Personal Resilience: Maintains composure and focus under pressure, adapts to changing situations and recovers from setbacks
- This role requires the incumbent to apply for and maintain a Working With Children Check
Benefits
- missing
Notes
- Employment Type: Ongoing Casual - 1-2 Shifts a week (Operational hours: Monday-Friday 8am-7pm)
- About us: The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.
- We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.
- As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Dates
- Opening Date: 01-Sep-2024
- Closing Date: 15-Sep-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- Hourly rate $45.56 - $52.01 per hour (HEW Level 3) plus superannuation.
Responsibilities
- Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
- Maintain and apply knowledge of policies and procedures relating to international and domestic students at the University.
- Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, and undertaking a range of associated administrative and/or customer service-related tasks.
- Process written, email, phone or in-person enquiries in a timely manner.
- Provide feedback to support student services, process and systems improvement.
- Prioritise time and tasks to meet targets and timelines.
- Provide information and data as requested.
Requirements
- Knowledge of the higher education system.
- Experience in providing customer service or administration.
- Ability to contribute to continual improvement initiatives in student support services.
- High attention to detail and time management skills.
- Ability to manage high volumes of work.
- Good interpersonal and communication skills (written and verbal).
- Ability to communicate effectively with different stakeholders.
Benefits
- Supportive & collaborative team environment.
- Opportunity to work in a vibrant local and global community.
- Flexible work arrangements.
Notes
- The position requires a Criminal History Check.
- Selected candidates will be invited to attend an assessment centre on the 9 October 2024.
- Successful candidates will need to be available to participate in two training days during the week commencing 28 October 2024.