ORGANISATION UNIT: AskACU Centre
LOCATION: North Sydney, Australia
TENURE: Full-time continuing role
CLOSING: 07-OCT-2024 at 11:59pm AUS Eastern Standard Time
Provide quality customer service support to current and prospective ACU students and staff.
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses - Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU aspires to be a home for our staff, offer the care of a family and develop an academic and professional community. Whatever your faith or culture, and whether you are academic or professional staff, there are many opportunities both for learning and contributing at ACU.
As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.
We currently have an opportunity for a Service Officer, working as part of a national team, to provide quality customer service support to current and prospective students and staff on a range of topics. Working in the AskACU Centre, you will play a key role in responding to enquiries by face-to-face, email, phone, live chat, SMS and other enquiry-types as appropriate. Being the first point of call for the ACU Community, you will be responsible for case-management of enquiries. In this role, you will ensure students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supporting high level enquiry management.
For full position details, refer to the position description.
General enquiries can be sent to Rudhra Nathan, Coordinator, AskACU Centres - AskACU Centres at: rudhra.nathan@acu.edu.au
The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
Find out more information about the benefits or working at ACU here.
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship.
Acting in truth, ACU is dedicated to the dignity of the human person through equitable and respectful opportunities for everyone. ACU can offer support for candidates that may require adjustments through the recruitment process.
Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
10610392 AskACU Centre Service Officer 23 August 2024.pdf
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