Student Administration Officer (Mobility)
Australian National University (ANU) Canberra / ACT, ACT, Australia, 2601Dates
- missing
Responsibilities
- Support delivery of exciting student mobility opportunities in collaboration with academic staff
- Work closely with students to plan their studies and help them achieve their goals
- Support mobility and scholarship administration throughout the program lifecycle
Requirements
- Experience working in student mobility, student administration, or student experience
- Strong attention to detail, skills in process improvement, and high-level customer service
- Passion for working with students and delivering positive student experiences
Benefits
- missing
Notes
- Classification: ANU Officer 5 (Administration)
- Term: Full, Continuing
- Contact: Deputy Manager Student Mobility and Support Services, Tabitha Hart - tabitha.hart@anu.edu.au
- Inclusion, Diversity, Equity, and Access: Increasing the representation of women, First Nations people, and persons from diverse backgrounds is a strategic priority for the College of Asia and the Pacific
Student Administration Officer
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 20-Oct-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- From $83,580 to $95,029 (HEW Level 5), plus 17% employer's superannuation and annual leave loading.
Responsibilities
- Provide advice, customer service and transactional support to international and domestic students.
- Maintain and apply knowledge of student administration and/or Student Connect policies, procedures, relevant standards, and legislation relating to international and domestic students at the University.
- Undertake student administration transactional processing using a range of student administration systems.
- Review, assess, communicate and follow-up student.
- Process written, email, phone or in-person enquiries in a timely manner.
- Ensure specialised student administration tasks are efficiently executed.
- Work with other team members to resolve or escalate complex student enquiry.
- Contribute to projects and initiatives that support student services, process, and systems improvement by providing feedback on work processes.
- Ensure completion of regular quality assurance of work.
- As required, develop, and maintain reporting regarding student administration customer service and/or transactions.
- Develop and maintain relationships with internal and external stakeholders.
Requirements
- Degree or equivalent experience in customer service, business, systems, or related discipline.
- Knowledge of the higher education system.
- Knowledge of student customer service and/or administration processes and associated policies.
- Able to contribute to continual improvement and transformation initiatives in student support services.
- Experience undertaking high volume administration functions.
- Familiarity with key student support and management systems.
- Ability to build and manage partnerships with key internal and external stakeholders.
- This position requires a criminal record check.
Benefits
- Hybrid working arrangement.
- High performing team.
- Access to staff benefits including flexible work options.
Notes
- Role-specific Enquiries: Hina Ali, Team Leader, Enrolment via hina.ali@mq.edu.au.
- General Enquiries: Orlagh Morgan, HR Administrator via orlagh.morgan@mq.edu.au.
Dates
- Opening Date: 21-Aug-2024
- Closing Date: 04-Sep-2024
Location
- Shepparton
Salary
- UOM 5 – $83,159 - $95,518 p.a. plus 17% super
Responsibilities
- Provide support and contact to GRH students as required and answer student enquiries as directed by the Student Support Coordinator
- Maintain effective processes and procedures for the administrative support for the student support programs (including student bursary and scholarship programs, education and student accommodation)
- Process financial transactions to support student placement activity, including raising sales invoices for student accommodation, purchasing via credit card, processing payments and other tasks associated with the student support programs.
- Contribute to the collation and reporting on GRH data and achievements, including for team and UDRH meetings and other information as requested, with attention to detail, accuracy and completeness.
Requirements
- Relevant extensive experience of administration, preferably in the (tertiary) education sector.
- Experience in financial reporting and accounts payable/receivable.
- Demonstrated experience in the full range of computing skills including word processing, spreadsheets, databases, internet, and emails.
- Evidence of cultural competence in working alongside Aboriginal and Torres Strait Islander people.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses to staff and their immediate families
- Flexible part-time working arrangements
- Generous leave provisions
Notes
- This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: Not Available
- Closing Date: 17-Oct-2024
Location
- Hawthorn, Australia
Salary
- Attractive salary and benefits with flexible working options
Responsibilities
- Oversee the management of higher and vocational education students, focusing on enrolments, curriculum implementation, timetabling, examinations, academic progress, service delivery and graduation activities.
- Provide innovative leadership in a rapidly changing environment, utilizing digital technologies to improve customer service, streamline business processes and deliver student centric administration.
- Ensure streamlined operations across Swinburne’s campuses and international partners, maintaining compliance with governing policies while prioritizing a student-centric approach.
- Represent the university in various industry advisory groups and manage key IT systems, including the Student Management System and Customer Relationship Management System.
- Lead a team of over 130 staff and manage a significant budget collaborating with senior stakeholders to achieve the university's strategic objectives and mission.
Requirements
- Experience in providing strategic leadership in the delivery of tech rich administrative operational requirements across the student lifecycle.
- Ability to champion and develop innovative improvement strategies, aligning operations with leading practices, maintaining a strong focus on quality control, promotion of proactive approaches and student centric business processes.
- Leadership and strategic direction for the growth, development and delivery of teaching, learning, research and administrative functions in support of Swinburne’s strategic objectives.
- Ensure all systems and processes meet and comply with all government policies and procedures at all times, including those of strategic partners both domestic and international.
- Experience in leading, managing, mentoring and coaching for optimal individual and team performance to achieve unit strategic direction.
Benefits
- Flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Notes
- Appointment to this position is subject to passing a Working with Children Check.
- For more information about the role, please email Deputy Vice-Chancellor Education, Experience and Employability, Laura-Anne Bull on lbull@swin.edu.au. Applications Close: Thursday the 17th of October at 5pm.
Dates
- Opening Date: Not Available
- Closing Date: 18-Sep-2023
Location
- Herston Campus
Salary
- Base salary will be in the range $78,944- $87,750+ 17% Superannuation (HEW Level 5)
Responsibilities
- Provide accurate and timely information to students (prospective and current), staff, and stakeholders on the academic programs offered through the Faculty, as well as providing advice on university policies and relevant legislation associated with Student Administration.
- Process various student applications requests and documentation in areas such as progression, enrolments, credit, grade changes, and other administrative tasks.
- Assist with the implementation of strategies and work practices that will improve the workflow, efficiency and effectiveness of the Faculty Student Administration area.
- Assist with student enrolment surveillance as well as government and regulatory reporting processes.
- Provide support to the front office enquiry desk, via in person, email and telephone advice to students and staff as required.
- Participate in and support various recruitment and engagement events such as Orientation sessions, Tertiary Studies Expo (TSXPO), UQ Open Day and Faculty of Medicine activities as well as the delivery of multiple mini interviews. Note, some of these events may be scheduled on weekends.
Requirements
- A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
- Demonstrated ability to establish priorities and meet deadlines.
- High level of attention to detail and accuracy in written work. With oral and interpersonal communication skills.
- Ability to exercise initiative and judgment and to work independently and autonomously.
- The ability to work collaboratively and effectively within the team and across other organisational units.
- A strong orientation to the provision of a high level of customer service with empathy and the ability to communicate with students, including those from diverse cultural backgrounds.
- Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.
- Knowledge of University student systems and packages e.g. Microsoft Office, SI-net, Business Objects, InPlace and the use of CRM systems would be desirable.
- The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia, background check.
Benefits
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave
- 17% superannuation contributions
- 17.5% annual leave loading
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- UQ Study for Staff
- Salary packaging options
Notes
- For more information about this opportunity, please contact Supervisor, Student & Academic Administration Georgia Jefferis g.jefferis@uq.edu.au.
- For application queries or a full job description, please contact talent@uq.edu.au stating the job reference number (below) in the subject line.
- Interviews have been tentatively scheduled for 30th September.
Student Administration Support
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- HEW Level 3 – Step 1 ($45.56 per hour), plus 17% employer's superannuation and annual leave loading.
Responsibilities
- Assisting the manager and the Student Lifecycle team with administrative processes across the student lifecycle.
- Understanding the relevant processes, systems, templates and resources to action student requests.
- Data entry and processing student data updates in MQ systems, ensuring information are accurate and up to date.
- Receiving and responding to student enquiries as appropriate and in line with established guidelines/templates, escalating/triaging enquiries as required.
- Reviewing and verifying information from different systems (e.g. MQ and external platforms) and resources, including following up with students.
- Performing initial reviews of student enquiries/cases; verify information/requests against pre-determined criteria; and communicate with students for more information as needed to successfully progress their requests/cases to the next stage.
Requirements
- Availability to work at least during May – August and December – March periods.
- Flexibility of shifts (days and hours) is available to suit your study commitments.
- Experience in customer service roles (face to face and/or via digital mediums).
- Extremely high accuracy and attention to detail.
- Well-developed interpersonal and written communication skills.
- Ability to quickly learn different systems.
- Excellent time management.
- A positive attitude with a strong work ethic, and the ability to remain positive in carrying out tasks meticulously.
Benefits
- Flexible work arrangements to support personal commitments.
- Opportunity to work in a vibrant local and global community.
- Engagement with real and complex problems and opportunities in higher education.
Notes
- Role-specific Enquiries: Thomas Cribb, Senior Student Administration Officer via thomas.cribb@mq.edu.au.
- General Enquiries: Orlagh Morgan, HR Administrator via orlagh.morgan@mq.edu.au.
- Applications without a Cover Letter addressing the Selection Criteria will not be considered.
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 07-Oct-2024
Location
- Ho Chi Minh City
Salary
- Highly competitive gross salary
Responsibilities
- Utilise systems and processes involved in administering all aspects of students’ enrolment from first enrolment to graduation.
- Process student enrolments and enrolment variations, coordinate charges and issue tuition fees, support insurance and visa applications, and support student examinations and graduations.
- Resolve student administration issues and all associated tasks under RMIT Vietnam’s policy and procedural framework.
- Manage data entry, student records and administration in both Vietnam and Melbourne systems, ensuring high accuracy.
- Collect and analyse data on student administration operations for quality and process improvement.
- Administer student administration processes including enrolment, billing processes, student visa, exams and graduations.
- Support coordination of events including examinations and graduations.
- Liaise with local authorities to assist student insurance and visa processes.
- Maintain a working knowledge of student administration policy and processes, ensuring operational guidelines are up to date.
- Solve complex procedural and client service issues and provide policy and procedural advice to other members of the Student Administration department and RMIT Connect.
- Contribute to training and student experience improvement sessions with key stakeholders across the university.
- Maintain effective communication with Student Admissions Coordinators, Student Advisors, Student Recruitment and Schools to ensure efficient processing of student records and enrolments.
- Ensure regular maintenance of content for Student Administration related information and forms on the University website.
- Support team administration and logistics for team meetings, travelling, payment processes and engage in other activities as required.
- Manage student and stakeholder expectations to ensure tasks are delivered effectively and meet deadlines.
Requirements
- Bachelor's degree in business administration or relevant discipline with equivalent work experience.
- Minimum 3 years of experience in administrative systems and processes.
- Demonstrated experience in a complex customer service environment.
- Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
- Keen attention to detail and accuracy when inputting data and managing information.
- Ability to work independently with minimal supervision and as part of a team.
- Demonstrated ability in effective communication with people at all levels including students, academic staff, and management.
- Willingness to take ownership and full responsibility of key projects assigned by direct supervisor.
- Possess a student-centred mindset with a positive attitude towards teamwork and personal achievement.
Benefits
- Contract duration: 08 months
- Annual leave: 1 day per working month
- Personal Accident Insurance 24/7
- Free use of onsite sports and fitness facilities
- Library on campus and online - access to RMIT Australia online library
Notes
- English is the language of teaching and communication at RMIT Vietnam. Minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).
- To be eligible for this position you must be a Vietnamese citizen. Applications from non-Vietnamese candidates will not be considered.
Dates
- 12 Days Ago - Posted
- Fixed Term until December 2024
Responsibilities
- Manage day-to-day College administration by administering student data in university systems.
- Assist Topic Coordinators with the preparation and administration of topics and course development activities in the College as required.
- Assist with the ongoing review of business processes and systems for enhanced innovative business practices and an improved student experience across a range of student administration activities.
Requirements
- Excellent verbal and written communicator with well-developed interpersonal and customer service skills.
- Motivated self-starter who can work independently and collaboratively in a fast-paced environment.
- Knowledge of contemporary administrative systems, software, and practices.
Benefits
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services
- Vibrant campus life and amenities including on-campus health care services, gym, and childcare center (Bedford Park, South Australia).
Notes
- Higher Education Officer Level 4
- Full-Time
- Valid National Police Certificate required
- Evidence of up-to-date COVID-19 vaccinations may be required
Project Manager, Student Administration Projects
Australian Catholic University North Sydney, Australia | Brisbane, Australia | Melbourne, Australia
Dates
- Opening Date: Not Available
- Closing Date: 13-Sep-2024
Location
- North Sydney, Australia | Brisbane, Australia | Melbourne, Australia
Salary
- Total remuneration valued to $151,211 - $161,352 (pro rata) pa, including salary component $127,838 - $136,506 (pro rata) pa (HEW 9), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Responsibilities
- Lead and manage projects effectively to deliver the agreed project outcomes on time and to budget to achieve the universities strategic goals.
- Develop, manage and action comprehensive project plans and associated documentation in consultation with key stakeholders.
- Review and update project plans to reflect the agreed scope and approach, and refine governance arrangements to ensure effective oversight and delivery of key outcomes.
- Identify, manage and resolve business risks, issues and conflicts for the project.
- Lead and provide effective leadership to the Project team.
Requirements
- Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.
Benefits
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
- Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.
Notes
- General enquiries can be sent to Lucy Hellard, Senior Program Manager, Student Systems Projects at: lucy.hellard@acu.edu.au
- ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
Associate Director, Student Administration
Western Sydney University Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
Dates
- Opening Date: Not Available
- Closing Date: 18-Sep-2024
Location
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751, Australia
Salary
- A senior remuneration package applies to this appointment.
Responsibilities
- Define and implement the strategic direction of academic and student administration services.
- Collaborate with the Director and the Curriculum Operations and Administration Manager to ensure superior service delivery across the student lifecycle.
- Oversee student admission, enrolments, credit for prior learning, student fees and finance, results and progression, examinations, timetabling, academic documents, student record case management, and student completions and conferral.
- Lead the development of efficient processes and policies that enhance the student experience.
- Oversee strategic projects, risk management, and workforce planning.
- Drive service improvement initiatives to support the University’s positioning as a student-centric institution.
- Provide expert advice to the Director and Senior Executives on key issues, including risk and compliance.
- Manage resources, budgets, and staff allocation to ensure operational success.
- Lead university-wide initiatives to innovate and improve service delivery.
Requirements
- Postgraduate qualification in a relevant discipline.
- Extensive senior-level experience in a complex organisation.
- Demonstrated ability to lead large teams and manage multifaceted operations during times of change.
- Proven experience in delivering strategic projects and improving service offerings.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional interpersonal and communication abilities, including negotiation with senior stakeholders.
Benefits
- Opportunity to drive meaningful change and shape the future of student administration services.
- Work cross-functionally to enhance operational effectiveness and contribute to the overall success of Data Integrity, Quality, and Operations.
Notes
- Only applications submitted via the WSU online recruitment system will be accepted.
- You must provide evidence of your unrestricted working rights in Australia at the time of application.
Dates
- Opening Date: Not Available
- Closing Date: 22-09-2024
Location
- Berwick, Victoria
Salary
- $132,169 p.a. plus up to 17% superannuation
Responsibilities
- Contribute to the development and delivery of nursing units at undergraduate, honours and graduate levels.
- Undertake teaching and assessment of undergraduate and postgraduate students.
- Undertake research activities.
- Supervise students undertaking project units, honours programs and research higher degrees.
- Participate in team projects and various committees as required.
- Assume leadership roles within the Institute of Health and Wellbeing.
Requirements
- Current unrestricted registration as a Registered Nurse with Australian Health Practitioner Regulation Agency (AHPRA).
- Commitment to and enthusiasm for teaching.
- Capacity to supervise honours and research postgraduate students.
- Substantial university academic administration experience.
- Commitment and ability to develop and implement a student-centred approach.
Benefits
- Full-time, continuing appointment.
- Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022).
- Top rankings in Victoria around student support, social equity, skills and employment.
Notes
- All University positions delivering education and/or services to children must hold a valid Working With Children Check (WWCC).
- Applicants are required to submit a resume and suitability statement not to exceed two pages.
- Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.
Dates
- 18-Jun-2024 - Closing Date
Responsibilities
- Represent the University and provide personalized inbound and outbound course advisory support
- Lead with best practice customer service to drive engagement and growth
- Fulfill administrative tasks within the Future Students Centre
Requirements
- Relevant tertiary qualification or demonstrated equivalent competency
- Highly developed communication and interpersonal skills
- Proficiency in computing skills and knowledge of Australian education systems
- Experience in managing customer service channels in a student-centric environment
Benefits
- Base salary range From: $76,422 plus 17% superannuation
- Flexibility to work outside normal office hours and to travel
- On-campus childcare facilities for children aged 6 weeks to kindy
- Gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years
- Part-time and job-sharing arrangements considered
Dates
- 17-JUN-2024 - Application Closing Date
Responsibilities
- - Manage student finance inquiries and issues
- - Process student financial aid applications
- - Maintain accurate student financial records
- - Provide financial counseling to students
Requirements
- - Bachelor's degree in Finance or related field
- - Experience in financial management
- - Strong communication and interpersonal skills
Benefits
- - Competitive salary
- - Superannuation benefits
- - Full-time position
Notes
- Reference Number: 18949
- Full-time, continuing position
- Report To: Manager, Student Finance & Scholarships
- Contact Phone: (07) 4781 4387
- Contact Name: Renee Simkins
- Contact Email: renee.simkins@jcu.edu.au
Dates
- Posted 3 Days Ago
Responsibilities
- - Liaising with placement providers and undertaking any administration required for placements, including the preparation of contracts, and maintaining quality student data.
- - Processing and maintaining accurate data of student placements experience and supporting academic placement coordinators.
- - Maintaining data records in relevant systems and preparing reports and correspondence as requested.
- - Assisting with the organisation and sharing of WIL information via online and in-person methods to students, industry and academics.
Requirements
- - Relevant administrative experience and/or education and training.
- - Experience in maintaining positive relationships, with internal and external stakeholders.
- - Effective use of systems and databases including the ability to extract, manipulate and analyse data.
- - Demonstrated ability to work independently, exercise initiative and sound judgment to solve problems and make decisions.
Benefits
- - 17% Superannuation + salary packaging options.
- - Flexible working arrangements.
- - Wide range of professional development activities and services.
Notes
- Fixed term until June 2025 | Part-Time at 0.6 FTE
- Higher Education Officer Level 5
- Valid National Police Certificate required
- Evidence of being up to date with COVID-19 vaccinations required
Dates
- Opening date: 29-05-2024
- Closing date: not available
Responsibilities
- Responsible for the overall operation and management of the Office of Student Life.
- Manage departmental budgets including: orientation and student government related budgets; student activity fee fund disbursement, expenditure approval, account reconciliation, policy development, etc.
- Responsible for creation, design and content of electronic methods of information delivery including all department social media, web, publications and other forms of communications
- Responsible for the oversite of web-bases systems; Presence platform and University Tickets, etc. as utilized by office, students, etc.
- Serve as a student conduct officer, advisor, or otherwise as needed.
- Plans and implements a program of training and assessment for student organizations and advisors. Serves as a resource and guide for advisors.
- Plan, implement and monitor campus student travel policy.
- On-call duty coverage as needed for response to emergencies and needs associated with student travel.
- Assist in the implementation appropriate procedures during emergency or crisis situations in conjunction with supervisor, Facilities Management, Security, Health Services, Counseling and off-campus agencies (local authorities, medical facilities/ personnel, etc.) as required.
- Interpret and enforce a wide variety of University and individual College/academic program policies and procedures governing student behavior and professionalism.
- Confer regularly with the Associate Dean of Students, fellow student affairs staff, and other University personnel to plan, coordinate and evaluate programs, activities, policies, exchange information, investigate and resolve problems, refer students, and the like.
- Respond to other duties as assigned by the Associate Dean of Students and/or Vice President of Student Affairs in accordance with departmental, divisional and institutional needs and goals.
- Coordinate assessment projects, strategic initiatives and assists with long-range planning for the department and the Division of Student Affairs.
- Provides direction and guidance to professional and student staff.
- Performs other related duties as assigned.
- Plans, implements executes and attends an extensive and diverse program of events, activities, co-curricular programming to graduate and professional students.
- Work with academic and other units to provide diverse co-curricular programming, and guidance that meets educational and professional development needs of students, and in line with the Interprofessional Education program goals.
- Plan, implement and assess a collaborative campus program of engagement and leadership/professional development opportunities focused toward undergraduate and graduate/ professional students.
- Provides direct advisement to campus student organizations in the development and implementation of student organization programming and events.
- Assists in the planning, implementation and assessment of graduate and professional student orientation and transition programs.
- Co-advise the Graduate and Professional Student Association and advise the 100+ student organizations. Serve as a liaison between students and University administration.
- Negotiate contracts and agreements with performers, vendors and other program providers to service and support campus events and activities.
Requirements
- A Master’s degree required in higher education, student affairs, or related discipline plus two – four years of relevant administrative experience or a combination of education and experience from which comparable skills and knowledge are acquired.
- Sound understanding of student development theory and the educational, cultural and social needs of a graduate and professional student community.
- Ability to work evenings, and weekends as necessary.
- Strong organization skills, attention to detail, and ability to manage multiple priorities and meet deadlines.
- Excellent verbal and written communication skills including the ability to effectively communicate with students, faculty, staff and a wide range of external stakeholders.
- Skilled in Microsoft Word, Excel, Adobe, PowerPoint and social media applications. Ability to manage complex computer software systems and applications for tracking data and information.
- Skilled in use of software to create electronic newsletters, webpage content, etc.
- Demonstrated ability to work individually and as a member of a professional team, establishing strong working relationships across campus constituencies
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Benefits
- UNE offers a generous comprehensive benefits package to eligible employees.
- The package includes varied health and dental plans; a retirement plan that includes up to an eight percent match; extensive paid leave including holidays, vacation, sick, and personal time; and educational benefits.
Notes
- Position Type: Professional Staff
- Faculty Track: missing
- Employment Status: Full Time
- Months: 12
- Campus: Portland, ME
- About the University of New England: UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.
- EEO Statement Summary: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community.
- COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
- Posting Number: 2022PS0440P
- Open Date: 05/29/2024
- Close Date: Open Until Filled
Dates
- Opening Date: 02-Sep-2024
- Closing Date: 11-Sep-2024
Location
- Melbourne - Burwood, Australia
Salary
- HEW 5 $80,199 - $89,950 + 17% Superannuation
Responsibilities
- Clarify expectations and respond promptly to student requests, queries, or complaints to ensure student needs are met to agreed standards and timelines.
- Provide basic advice to students and make appropriate referrals to other areas of the University.
- Collect and analyse information and data from a variety of appropriate sources to solve work problems and present information in a clear, structured, concise and tailored way by focusing on key messages.
- Ensure information is understood and meets audience needs.
- Understand local processes, prepare standard documents, manage records, regularly track progress of work tasks and identify key issues for appropriate escalation.
- Engage in process improvement activities and adopt new ideas, approaches and changes to work practices.
- Show initiative, generate new ideas and share those ideas with others in the work area to improve process and practice.
- Contribute feedback and suggestions and identify situations in which change is needed to improve policy and practice.
- Use knowledge of continuous improvement principles to analyse current processes and practices and create practical, simple and accessible solutions to problems after considering multiple perspectives.
Requirements
- Completion of a Degree without subsequent relevant work experience; or
- Completion of an Associate Diploma and at least two years subsequent relevant work experience; or
- An equivalent combination of relevant work experience and/or education and training.
- Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures.
- Customer services experience.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Vanshika Satija (HUB Coordinator, Student Central) on vanshika.satija@deakin.edu.au.
- For a copy of the position description, please see below: PD - Student Adviser - HEW5.pdf.
Dates
- Opening Date: 24-Aug-2024
- Closing Date: 01-Sep-2024
Responsibilities
- Assist the Clinical/Professional Placement Coordinator and the placement team with essential administrative tasks
- Manage day-to-day operations of UniClinic including patient welfare, records, bookings, and consulting rooms
- Provide support to students and academic staff
- Cover reception shifts from 8am to 6pm Monday to Thursday
- Support compliance tasks and projects to enhance student placement experience
Requirements
- Employment by Western Sydney University on an ongoing, fixed term, or casual basis
- Minimum of 12 months’ full-time continuous service for secondment applicants
- Organized, detail-oriented, and passionate about making a difference
- Availability to cover reception shifts and travel to other campuses when needed
Benefits
- Dynamic and rewarding role in a supportive educational environment
- Opportunity to make a difference in student placement experience
- Supportive team environment
- Professional development opportunities
- Fixed term position with a competitive salary package
Notes
- Position based at Campbelltown campus with potential travel to other campuses
- Applications only accepted via the WSU online recruitment system
- Candidates must provide evidence of working rights in Australia at the time of application
Dates
- Opening Date: 17-Sep-2024
- Closing Date: 24-Sep-2024
Location
- Parkville, Victoria, Australia
Salary
- UOM Level 5 – $83,159 – $95,518 p.a. plus 17% super
Responsibilities
- Support the delivery of the faculty’s core teaching processes, including Special Consideration, Academic Misconduct, Results entry, and ad-hoc activities as required.
- Provide support for the efficient administration of academic programs including course and subject change processes and student handbook coordination.
- Provide executive support for academic committees, including managing meeting schedules, attendance lists, agendas and minutes.
- Contribute to overall team priorities and activities as needed; this may include supporting student events and programs and assisting with projects and administration across peak period activities.
Requirements
- A relevant tertiary qualification, and experience within academic administration, or an equivalent combination of relevant work experience, education and/or training.
- Demonstrated ability to work effectively in a team, as well as independently when required.
- Demonstrated ability to prioritise, meet deadlines and work efficiently and accurately in a busy and complex environment with large volumes of activity.
- Knowledge of student information systems and tertiary education sector.
Benefits
- Salary packaging
- Subsidised health and wellbeing services
- Fitness and cultural clubs
- Myki discounts
- 25% discount on graduate courses for staff and their immediate families
- Generous leave provisions
Notes
- This role requires that the successful candidate must undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 04-Sep-2024
- Closing Date: 22-Sep-2024
Location
- Callaghan, NSW 2308
Salary
- The remuneration for this position is from $71,626 to $77,858 + 17% superannuation.
Responsibilities
- Assist in diverse administrative tasks to support student success initiatives.
- Provide high-quality customer service to students through various channels.
- Assist with events, activities, advice, and support for students through their onboarding and orientation.
Requirements
- Demonstrated experience in administration with a strong customer service focus.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritise effectively.
- Strong attention to detail and problem-solving abilities.
Benefits
- 17% superannuation
- Generous annual, personal, and life leave
- Wellbeing programs
- Health and fitness discounts
Notes
- Applications for this position will only be accepted from those with Australian residency or a valid work permit.
- Your application must include your resume, a cover letter, and a statement addressing the Essential Criteria.
Casual Professional Register: Student Services Ambassador
Flinders University Adelaide City Campus / Kaurna CountryDates
- Opening date: not available
- Closing date: 23-06-2024
Responsibilities
- Provide exceptional customer service in a frontline service capacity, supporting customers with a range of enquiries.
- Offer in-person support for student related issues such as wayfinding and connection to service, maintaining student ID cards, enrolment and class registration support, fees, exams, graduations and general queries.
- Provide administrative support and other appropriate duties as directed.
- Maintain positive, collaborative relationships with a wide variety of other student service providers throughout the University.
- Host campus tours for students, prospective students and other visitors.
Requirements
- Confident interpersonal and communication skills.
- Ability to build and maintain effective relationships with team, other staff, students, and external stakeholders.
- Approachable individual with a vibrant attitude.
- Experience in customer service roles is a bonus, but not required.
- Must be a student enrolled at City Campus.
Benefits
- 17% Superannuation + salary packaging options
- Flexible working arrangements
- Wide range of professional development activities and services, including in-house training programs.
- Diversity and inclusion for all students and staff.
- Commitment to Reconciliation and Indigenous Employment.