Dates
- Opening Date: Not Available
- Closing Date: 27-Sep-2024
Location
- 177 Kessels Rd, Nathan QLD 4111, Australia
Salary
- HEW 8 Salary - $108,764.25 - $122,356.68 + 17% super. Full package range - $127,254.18 - $143,157.32
Responsibilities
- Investigate business requirements and documents business processes, to support the transition between systems and new ways of working. This includes writing test scripts, supporting testing, undertaking basic defect resolution tasks, and related quality assurance processes.
- Plan and deliver activities within projects including scoping, requirements definition and prioritisation activities, and reviewing business requirements against system functionality.
- Undertake user experience analysis, identifying the roles and objectives of various users and stakeholder groups, defining the required behaviour and performance of the system, products and services to meet their needs, and advising on technical solutions, modules, capabilities, and configuration options.
- Work collaboratively with stakeholders to define required behaviour and performance of the system, product or service in terms of the total user experience, resolving potential conflicts between differing user requirements. Specifies usability and accessibility measures for the required system, products and services.
- Facilitate open communication and discussion between stakeholders, acting as a point of contact in support of program stakeholder engagement strategies and plans.
- Support compliance with relevant legislation and University policies and procedures, including equity and health & safety and exhibit good practice in relation to same.
- Be a leading example of the principles and values embodied in the University’s Code of Conduct, and behave, act and communicate at all times to reflect fairness, ethics and professionalism.
Requirements
- ServiceNow Business Analysis experience and related accreditations highly desirable
- Exception interpersonal skills and the ability to gather and translate business requirements into technical specifications for ServiceNow configurations.
- Experience in writing test scripts, supporting testing, defect resolution and related quality assurance processes and supporting go-live transitions.
- ServiceNow experience is highly regarded.
- Relevant experience or an equivalent combination of relevant experience and/or education/training in Business Analysis.
Benefits
- Wide range of Learning and Development opportunities
- Mix of on campus and work from home options available and a supportive work environment
- Salary packaging options and corporate health discounts
- Generous leave entitlements including paid parental leave and leave loading.
- Support with future learning opportunities through our educational staff assistance scheme
- Opportunities for internal mobility
- Health Safety and Wellbeing initiatives – on campus Gym facilities.
Notes
- This is a full time, fixed term opportunity until 30/6/2025 based at the Griffith University Nathan campus.
- At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
- Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.