Dates
- Opening Date: 06-Sep-2024
- Closing Date: 20-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 6 – $96,459 – $104,413 p.a. plus 17% super
Responsibilities
- Manage tickets efficiently and accurately for all jobs assigned to you and your domain(s), including initial diagnosis, classification, prioritisation, and resolution of all support tickets encountered.
- Provide prompt support to staff, students, and external stakeholders across various channels (e.g., phone, portal, webchat, in person) for incidents or requests assigned by a Service Delivery Senior Consultant.
- Assist with peak period activities and major incidents across the division to ensure Business Services meets operational obligations and agreed service levels, regardless of circumstances.
Requirements
- Undergraduate qualifications in a relevant discipline or an equivalent combination of education and relevant experience.
- A background in Service Centre or Support within Higher Education including HR and Finance: Financial Management Enquiries, HR People Management Enquiries, HR Business Systems (ERP) Support.
- Industry-based Service Centre training (e.g., HDI, HDAA) or relevant experience, with a proven ability to deliver solutions within your nominated Cluster, prioritising customer experience in all actions.
- Experience in Network/Telephony: Provide support for the physical network as well as local and mobile telephony systems at the University.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Dates
- Opening Date: 07-Sep-2024
- Closing Date: 04-Oct-2024
Location
- Flinders Street campus, Melbourne
Salary
- Not Available
Responsibilities
- Provide 1st Line support for desktop, laptop, and application issues.
- Manage and resolve technical issues, including network faults and security problems.
- Ensure timely and accurate ticket logging and resolution.
- Support new starters with equipment setup and provisioning.
- Maintain asset records and assist with IT documentation and knowledge base updates.
Requirements
- 2+ years’ experience in providing technical service desk and help desk analyst support
- Good working knowledge of End User IT technology - PC/Desktop support and LAN
- Excellent customer service skills, proven customer-focused desktop services capability
- Exposure across Microsoft & Apple platforms, Audio Visual, managing printer fleets, and associated technologies
Benefits
- Study free in a course/degree related to your position
- B Corp certified university – values driven and purpose led
- Access to internal opportunities - Be supported to learn, grow and move across the organisation
Notes
- Hiring process includes assistance or accommodation during the recruiting phase.
- Contact for reasonable accommodation is provided.
Dates
- Opening Date: Not Available
- Closing Date: 08-Sep-2024
Location
- Ho Chi Minh City
Salary
- Competitive salary package and allowances. Expatriate candidates: Generous relocation allowance. Educational support up to US$20,000 per child annually, up to 2 children per family; private insurance coverage for staff and family; annual health checkup; Work Permit for staff, Visa and temporary resident cards for family members. Local candidates: 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
- Undertake independent teaching undergraduate level courses in the Bachelor of Engineering (Electronic and Computer Systems Engineering) program.
- Writing course materials; teaching lecture, lab, and tutorial sessions; helping students; designing, conducting, and grading assessments; implementing improvements informed by course evaluation activities and student feedback.
- Undertake research at an internationally competitive level evidenced by peer review publications, funding applications and supervision of Higher Degree by Research scholars.
- Undertake administration duties, which may include course coordination role.
- Adhere to the requirements of the Academic Expectations and Development Framework of RMIT Vietnam.
Requirements
- PhD or equivalent relevant Doctoral qualification
- Proven teaching proficiency and curriculum development in one or some of the following areas: Network Engineering, Network Design and Management, Enterprise and Cloud network, Network Performance and Security.
- Demonstrated ability to prepare and deliver programs at undergraduate level, including online delivery, and the ability to produce high quality curriculum or program materials.
- Ability to undertake course coordination role.
- Demonstrated capacity to work effectively with and to negotiate sensitively with students especially on issues related to effective learning.
- Recent and sustained performance regarding student outcomes, student experience and feedback; combined with experience and skill in a range of teaching settings.
- Recognised research profile including substantial record of research outputs in high quality journals.
- Ability to operate within own discipline and cross-disciplinary/multidisciplinary teams to achieve department and University strategic outcomes.
- Ability to work with external partners, industries, organisations, and communities and can operate effectively to address complex issues or seek opportunities.
- English proficiency requirement: IELTS (Academic) with a score of at least 7.0 with no competency less than 6.5 (or equivalent).
Benefits
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
- Professional development and career advancement
- Access to state-of-the-art facilities and resources
- A vibrant and diverse campus life and more!
Notes
- All foreign employees must adhere to the requirements for obtaining a valid visa and work permit in Vietnam. These requirements are mandated by the Government and may be over and above the mandatory requirements and key selection criteria.
- RMIT Vietnam accepts zero tolerance to non-adherence of the immigration laws of Vietnam.
Senior Windows System Administrator
Australian National University (ANU) Canberra / ACT, ACT, Australia, 2601Dates
- 23-Jun-2024 - Closing Date
Responsibilities
- Actively monitoring and maintaining our Windows and related environments
- Diagnosing and resolving cybersecurity related issues or implementing recommendations of the ANU Information Security Office
- Supporting the design and implementation, innovation and hardware/software maintenance and upgrades
- Working across teams to build holistic end-to-end solutions to reduce cybersecurity risks and reduce the University’s attack surface driving continuous improvement of our processes and client service
Requirements
- Strong technical skills in the support of Windows Server Systems
- Extensive knowledge and experience with Active Directory and Group Policy
- Strong PowerShell skills
- A deep knowledge of cybersecurity concepts
- Strong record-keeping and documentation skills
Benefits
- ANU offers competitive remuneration packages including 17% superannuation and regular increases
- We support flexible and hybrid working, with access to our beautiful, green campus
- We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children
- We have many professional development initiatives including training, mentoring & upskilling opportunities
- We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs
Expression of Interest for Aboriginal and Torres Strait Islander peoples to work at RMIT
RMIT University Melbourne
Dates
- Opening Date: Not Available
- Closing Date: 30-Dec-2024
Location
- Melbourne
Salary
- 17% superannuation and additional benefits
Responsibilities
- Join RMIT in various roles including Teachers, Professional or Academic staff.
- Work in the Office for Indigenous Education's Ngarara Willim Centre or in one of the Colleges - Vocational Education, STEM, Design or Business.
Requirements
- Essential to possess a Certificate IV in Training and Assessment for Teaching roles.
- Identified and Targeted roles for Aboriginal and Torres Strait Islander Peoples.
Benefits
- Flexible hybrid working arrangements.
- Networking opportunities and access to a range of facilities through the Ngarara Willim Centre.
- Support and opportunities during employment and learning journey.
Notes
- This is an Aboriginal and Torres Strait Islander Peoples Designated Position classified under ‘special measures’ of section 12 of the Equal Employment Opportunity Act 2010.
- RMIT is an equal opportunity employer committed to being a child safe organisation.
Lead, Industry Engagement (MBA)
The University of New South Wales (UNSW Sydney) Kensington, NSW, Sydney, NSW
Dates
- Opening Date: 20-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Kensington, NSW, Sydney, NSW
Salary
- Remuneration Level 8: $123,044 - $138,637 plus superannuation
Responsibilities
- Act as a central point of contact for Full-Time MBA students throughout their career development journeys from pre-arrival through graduation, including regular check-ins, networking support, and recruitment related guidance and introductions.
- Design and implement a strategy and system to source suitable internships, projects, mentors and job opportunities for each student individually and case manage students throughout their studies.
- Develop and manage external relationships, specifically with corporate stakeholders, professional recruiting partners and other organisations to assess hiring needs and cultivate a deep understanding of market trends.
- Lead virtual and on-campus industry events for an MBA audience in collaboration with the Operations Team, ensuring optimal representation of major recruiting organisations, with an emphasis on targeted employment sectors and aligned to career interests of AGSM students.
- Collect, collate, and interpret career data collection throughout the full-time cohort’s MBA journey to be used in annual rankings and publishing of employment outcomes and support other ranking and re-accreditation initiatives in AGSM and the Business School.
- Effectively engage with AGSM Alumni to ensure high participation in all events and to encourage alumni to identify regional, national and global employment, internship and project opportunities.
- Implement and maintain a formal professional networking introduction system to connect AGSM students with alumni within Australia and internationally.
- Manage records of engagement with students and industry stakeholders on relevant platforms and collaborate closely with the Career Education Team and within the Engagement Team on industry facing initiatives, communications and campaigns.
Requirements
- To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- A minimum of 3 years’ experience in recruiting, managing, and maintaining external relations, partnerships and engagement programs, preferably in a higher education setting.
- High level interpersonal, management and negotiation skills with the ability to collaborate and liaise effectively with a wide client base including students, staff, alumni, and corporates.
- Demonstrated experience and success in developing and managing employer partnerships with community, government and industry organisations that generate mutual value for students, partners and UNSW to enhance student employability.
- Demonstrated experience delivering effective and efficient student-centred services will be essential.
- Demonstrated excellence in time management, effectively prioritizing workloads in a complex, multi-stakeholder environment. Ability to work independently and proactively while consistently meeting deadlines and maintaining a keen attention to detail.
- Advanced level of computer literacy with excellent skills in the Microsoft Office Suite and databases, and experience using Customer Relationship Management (CRM) systems.
- Outstanding interpersonal, written, and oral communication skills, and the ability to engage effectively with stakeholders (internal and external) and to develop collaborative solutions in a complex organisational environment.
- Ability to work occasional evening and weekend hours in support of student provision and Career events.
Benefits
- Flexible Working Options (3 days in office)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)
Notes
- Any applications sent to the contacts below will not be accepted.
- If you have any queries about the role, please contact Sabine King at sabine.king@unsw.edu.au.
- If you have any queries about the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au.
Dates
- Opening Date: 10-Sep-2024
- Closing Date: 24-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 6 – $96,459 - $104,413 p.a. plus 17% super
Responsibilities
- Coordinate career mentoring programs, alumni panels, and employability events.
- Support existing programs that link alumni to students for career exploration and professional networks.
- Develop expertise in the management of the Chronus mentoring platform.
- Contribute to the development of initiatives in collaboration with stakeholders.
- Build strong working relationships with key stakeholders across various departments.
Requirements
- A Bachelor's degree and/or extensive relevant experience in career mentoring and employability initiatives.
- Strong organisational and project management skills.
- Competency in using online platforms and managing CRM platforms.
- Experience in student programming within an employability context.
Benefits
- Generous leave provisions.
- Salary packaging options.
- Health and well-being services.
- Discounts on graduate courses.
Notes
- This role requires a Working with Children Check.
- Visa sponsorship is not available for this position.
Dates
- Opening Date: 02-Sep-2024
- Closing Date: 22-Sep-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- $43.39 per hour (HEW Level 2) + 25% casual loading + employer's superannuation contribution.
Responsibilities
- Talk to prospective students and their influencers about your experiences at Macquarie University including your course and extra-curricular activities.
- Provide information to prospective students on courses, study options, and pathways.
- Capture prospective student details (leads) at student recruitment events and activities.
- Deliver professional presentations (in-person and online) to a range of audiences and stakeholders (internal and external). Presentations are prepared by the Domestic Student Recruitment team and provided to Student Ambassadors.
- Represent Macquarie University at careers markets and expos.
- Conduct tours of the Macquarie University campus.
- Provide event support for student recruitment activities on campus and online.
- Assist in online initiatives including social media campaigns.
- Conduct telephone calling to prospective students or other stakeholders.
- Handle boxes of approximately 10 kg in weight on a regular basis.
- Undertake general administrative duties and office support work.
- Drive University vehicles in a safe manner to various student recruitment events (on and off campus).
Requirements
- Current Macquarie University student with at least 1 year of study remaining.
- Strong organisational and time management skills.
- Excellent communications and interpersonal skills, with demonstrated ability to communicate and present to a diverse audience group.
- Passion for assisting others and providing high accurate information to prospective students.
- Integrity and dedication to high standards of personal conduct especially when representing Macquarie University.
- Ability to work autonomously and as part of a team.
- Availability for weekday, evening and weekend work as occasions arise.
- Must hold a driver’s license (full or provisional) with the ability to drive to/in both city and regional areas. Please specify your license type (P1, P2 or Full).
- Desirable: Proficiency with Microsoft Word, Excel and PowerPoint.
- Desirable: Prior experience in a customer service role.
- Desirable: Involvement in a range of extra-curricular activities at University (e.g. student groups, sport, Global Leadership Program, PACE, exchange, mentors etc.)
Benefits
- Attractive hourly wage.
- Meeting and becoming friends with students from different degrees and backgrounds.
- Working with and learning from experienced colleagues.
- Developing transferrable skills that are important in any career (e.g. presenting, networking, customer service, working as part of a team).
- Networking opportunities and developing professional work experience.
Notes
- This position requires a Working with Children Check Clearance. You must hold, or can obtain, a paid Working with Children Check, should an offer of employment be made.
- You must be available for Open Day on Saturday 16 August 2025 and training days throughout 2025.
Specialist - Lab Support
The University of New South Wales (UNSW Sydney) UNSW Kensington Campus, Sydney, NSW
Dates
- Opening Date: 13-Sep-2024
- Closing Date: 29-Sep-2024
Location
- UNSW Kensington Campus, Sydney, NSW
Salary
- Excellent starting salary $110,073 plus 17% super and leave loading
Responsibilities
- Provide Level 2 and Level 3 support for teaching and research lab technology related incidents and requests.
- Respond to escalated customer requests and update end users on incidents logged within agreed timeframes.
- Manage incident and request management activities in close co-operation with other UNSW IT Support groups.
- Perform a high level of incident and request resolution via remote control methods where possible.
- Take a leading role in application of IT policies, processes, solutions and standards for running UNSW teaching and research lab based technologies.
- Perform higher level and complex desktop management tool administration duties which could include specialist software management, deployment, device and application management via Microsoft SCCM / InTune and deployment / rebuild tasks under Apple Jamf Pro/ Puppet.
- Analyse and resolve escalated incidents involving advanced technical complexity, and escalate to other support teams within IT where necessary.
- Provide a consultative service and requirements gathering approach for customers' technology support requests.
- Provide workplace technology support to all levels of customers including senior and executive managers.
- Provide support for specialist technology equipment in differing lab environments across all faculties and schools (including but not limited to Wet Science labs, Engineering labs, Bio medical labs, hospitals).
- Support specialist research workstation needs where a leveraged solution is not appropriate (e.g: Workstations or Katana).
- Support IT Hub customer service desks as required.
- Contribute to the continued improvement of UNSW IT processes, procedures and practices through identifying and suggesting innovative and improved ways of working.
- Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.
Requirements
- Minimum 3 - 5 years of relevant experience in a University (or similar) centralised technology lab support function, coupled with a Diploma and/or certificate level education in IT, or equivalent experience.
- Advanced working knowledge of Windows, Linux or macOS, LAN's, Wireless and TCP/IP networking, PC, mobile device and printer hardware, latest Microsoft Office suite, email clients and Enterprise messaging solutions.
- Advanced working knowledge of the interfaces between commodity technology and equipment used in research and education lab settings.
- Experience with Enterprise wide hardware rollouts and administration is desirable.
- Strong analytical thinking and troubleshooting skills with the ability to develop and document technical solutions.
- Strong customer service approach and experience in mentoring and supporting team members.
- Excellent verbal and written communication skills, with the ability to explain technical terms to a non-technical customer.
- Good interpersonal skills, and ability to build effective relationships with key stakeholder and fellow colleagues with a client focused approach.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.
Benefits
- Flexible hybrid working
- Additional 3 days of leave over the Christmas Period
- Access to lifelong learning and career development
- Progressive HR practices
- Discounts and entitlements
Notes
- The University reserves the right not to proceed with any appointment.
Dates
- Opening Date: 12-Sep-2024
- Closing Date: 10-Sep-2024
Location
- Ho Chi Minh City, Vietnam
Salary
- Highly competitive VND salary (plus allowances) for local candidates or attractive USD salary package (plus benefits) for expatriate candidates depending on proven track record in meeting all the key selection criteria. Expatriate candidates: Relocation allowance and flights for dependents. School tuition support of up to US$20,000 per child annually, up to 2 children per family; private health insurance coverage for staff and family; annual health check-up; Work Permit for staff, Visa and temporary resident cards for family members. Local candidates: 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
- Contribute to Teaching and Research, and Engagement in the Management Program within the Department of Management.
- Develop the program to meet the needs of students and other stakeholders.
- Ensure a consistent level of research is undertaken to support relevant research clusters in the Business School.
- Deliver courses across related programs as directed.
- Contribute to the strategic direction setting of the program, department, and School by collaborating with other members of the department.
- Assist the Senior Program Manager with administrative decisions and tasks.
- Support the formulation of strategic planning for the program, course management, quality assurance, student relationship management, human resource management, program budgeting and resource management, and research planning.
Requirements
- Demonstrated ability to prepare and deliver programs at undergraduate and post-graduate levels, including online delivery, and the ability to produce high quality curriculum or program materials.
- Ability to undertake course coordination role.
- Demonstrated capacity to work effectively with and to negotiate sensitively with students especially on issues related to effective learning.
- Emerging track record and recognition for quality research outputs evidenced by publications, development of new research initiatives, competitive research funding, and industry links.
- Demonstrated ability to supervise higher degree by research candidates.
- Ability to build effective networks with colleagues and generate alternative funding projects through effective liaison with industry and government.
- Excellent interpersonal and communications skills appropriate for interacting with higher degree by research candidates, staff and industry, together with a strong commitment to teamwork and multidisciplinary collaboration.
- Recent and sustained performance regarding student outcomes, student experience and feedback; combined with experience and skill in a range of teaching settings.
- Ability to operate within own discipline and cross-disciplinary/multidisciplinary teams to achieve department and University strategic outcomes.
- Ability to work with external partners, industries, organisations and communities and can operate effectively to address complex issues or seek opportunities.
- Ability to motivate, develop and inspire others through discipline leadership in the University environment.
- Ability to display appropriate behaviours in line with the position as per the RMIT Values.
Benefits
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays).
- Private health insurance and wellness programs.
- Professional development and career advancement.
- Access to state-of-the-art facilities and resources.
- A vibrant and diverse campus life.
Notes
- Work Permit: All foreign employees must adhere to the requirements for obtaining a valid visa and work permit in Vietnam.
- English Proficiency: Minimum requirement is IELTS (Academic) with a score of at least 7.0 with no band less than 6.5.
Dates
- Opening Date: 25-Sep-2024
- Closing Date: 28-Oct-2024
Location
- Ho Chi Minh City, Vietnam
Salary
- Highly competitive VND salary (plus allowances) for local candidates or attractive USD salary package (plus benefits) for expatriate candidates depending on proven track record in meeting all the key selection criteria. Expatriate candidates: Relocation allowance and flights for dependents. School tuition support of up to US$20,000 per child annually, up to 2 children per family; private health insurance coverage for staff and family; annual health check-up; Work Permit for staff, Visa and temporary resident cards for family members. Local candidates: 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
Responsibilities
- Contribute to Teaching and Research, and Engagement in the International Business Program within the Department of Management.
- Develop the program to meet the needs of students and other stakeholders.
- Ensure a consistent level of research is undertaken to support relevant research clusters in the Business School.
- Deliver courses across related programs as directed.
- Contribute to the strategic direction setting of the program, department, and School by collaborating with other members of the department.
- Assist the Senior Program Manager with administrative decisions and tasks.
- Support the formulation of strategic planning for the program, course management, quality assurance, student relationship management, human resource management, program budgeting and resource management, and research planning.
Requirements
- PhD or equivalent Doctoral qualification.
- Experience in preparing and delivering undergraduate and postgraduate programs in courses such as Global Business, Global Corporate Responsibility, Cross Cultural Management, Global Trade Operations, and Political Economy of Global Business.
- Ability to coordinate and develop courses.
- Proven ability to work effectively with students on learning-related issues.
- Established track record in quality research outputs contributing to program and School research areas.
- Experience in supervising higher degree research candidates.
- Proven ability to generate alternative funding projects through effective networking with colleagues, industry, and government.
- Excellent interpersonal and communication skills, with a commitment to teamwork and multidisciplinary collaboration.
- Proven performance in student outcomes and experience, with skills in various teaching settings.
- Ability to work within own discipline and cross-disciplinary teams to achieve strategic outcomes.
Benefits
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays).
- Private health insurance and wellness programs.
- Professional development and career advancement opportunities.
- Access to state-of-the-art facilities and resources.
- A vibrant and diverse campus life.
Notes
- Work Permit: All foreign employees must adhere to the requirements for obtaining a valid visa and work permit in Vietnam.
- English Proficiency: Minimum requirement is IELTS (Academic) with a score of at least 7.0 with no band less than 6.5.