Member Experience Supervisor
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 26-Sep-2024
- Closing Date: 24-Oct-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- Not Available
Responsibilities
- Deliver consistent, high-quality service to members and guests, driving acquisition and retention, promoting customer engagement.
- Implement acquisition and retention campaigns to promote membership sales.
- Follow established procedures for memberships, point of sale transactions, cash handling, venue hire bookings, and administrative tasks as well as promote and maintain standards & procedures consistency within the team and department.
- Assist with rostering, payroll, budget control, on-the-job training, and compliance.
- Respond to member and guest feedback constructively to enhance the overall customer experience.
Requirements
- Proven success in team leadership, emphasising customer experience and continuous improvement.
- Extensive background in customer facing roles.
- Demonstrated ability to meet sales targets, prioritise tasks, and meet deadlines.
- Effective communication and collaboration abilities, fostering respectful relationships with staff, students, and stakeholders.
- Excellent attention to detail organisational and effective time management.
- Proficient in Microsoft Office applications, including database management.
- This role requires a criminal history check, First Aid and CPR certificate.
Benefits
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the New Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a wide variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)
Notes
- If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.
- In the first instance general enquiries should be directed to Xavier Maniacara at xavier.maniacara@mq.edu.au or 02 9850 1022.
- To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.
- If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.
- If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.
Dates
- Opening Date: 23-Aug-2024
- Closing Date: 08-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 7- $106,432-$115,211 p.a. plus 17% super
Responsibilities
- Leading and managing the Guest Services team, ensuring high levels of customer service and satisfaction
- Overseeing the Leisure Management System, including generating reports and maintaining the customer database
- Developing and implementing strategies to enhance the customer experience and contribute to membership sales
- Managing the Guest Services budget and ensuring effective use of resources
Requirements
- Extensive relevant experience in guest services in sports
- Proven experience managing leisure management software and improving customer service processes
- Demonstrated ability to supervise and motivate a large team of casual staff
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
- In the event of sourcing a suitable candidate, the closing date for applications may be brought forward.