Be the first point of contact for Estate Management customers via telephone, email and front desk, answer reports of facility/ estate related faults, issues or improvements.
Take ownership of all client cases from an end-to-end customer perspective in keeping with SLA requirements as well as coordinating escalation of high and critical incidents.
Take ownership of assigned WHS Estate Management Action Assignments from initiation to successful completion, by effectively directing them to the appropriate team in EM for resolution. Continuously track Action Assignments to ensure prompt and efficient progress, resolution, and closure.
Educate customers on EM policies, procedures, and services as required.
Build and maintain effective relationships with internal and external stakeholders, ensuring customer service is consistently provided at a high level through proactive communication.
Oversee the works and maintenance requests ensuring information is updated in the Archibus system. Cover the front desk and phone queue at all times in collaboration with the team.
Liaise with the Asset Planning Management team as required, through two-way communication on escalations, triaging EM requests and other customer related enquiries.
In conjunction with Office of the CPO, help with administration tasks as required.
Effectively carry out general office management duties (stationary orders, laminating, binding), as well as assisting in maintaining a presentable office space (common areas, meeting rooms, kitchen).
Requirements
Proven experience in displaying excellent customer service skills, including experience handling conflict and grievance resolution.
Demonstrated excellent relationship management skills across multiple stakeholder groups in a similar environment.
Previous experience and/or knowledge in the construction industry, building maintenance, property management or related industry, is desirable.
Demonstrated strong interpersonal skills and an ability to build rapport with customers and internal stakeholders.
Proven ability to work collaboratively in a team and build a continuous improvement culture. Ability to multi-task and manage competing demands and priorities.
Ability to show adaptability to working practices changes.
Benefits
Career development opportunities.
17% Superannuation contributions and additional leave loading payments.
Additional 3 days of leave over Christmas period.
Discounts and entitlements (retail, education, fitness).
Notes
Sponsorship is not available for this role, full Australian working rights are required on application.
Contribute to the teaching and research efforts of the School
Make a significant contribution to the delivery of programs
Be actively involved in research, consulting, and other professional activities
Develop, engage in, and lead high-quality research/teaching and learning projects aligned with the University’s focus areas
Embed expertise into the life of the School
Develop high-quality, productivity-driven networks across RMIT and with local, national, and global partners
Requirements
PhD or equivalent relevant doctoral qualification from a recognized institution
Up-to-date teaching/training experience in corporate public relations strategy, media relations, issue and crisis management, social network metrics/analytics, social media & mass media content creation
Accredited postgraduate certification in teaching and learning and/or fellowship status with AdvanceHE is preferred
Benefits
Competitive salary package and allowances
Generous annual leave, carer leave, and public holidays
Private health insurance and wellness programs
Professional development and career advancement
Relocation and visa support for expat candidates
Notes
English proficiency requirement: IELTS 7.0 (academic, with no skill less than 6.5) or equivalent
Work permit required for expatriate candidates with specific qualifications and experience
The University of New South Wales (UNSW Sydney)Similar Jobs
Closing: 08-Sep-2024
Expired
Job Summary
Dates
Opening Date: 26-Aug-2024
Closing Date: 08-Sep-2024
Responsibilities
Lead the Employment Relations Advisory team in providing staff-related guidance across industrial instruments, EA/legislative interpretation, union negotiations, workplace change, employee performance, and termination.
Support the team in providing advisory services across the employee lifecycle for both Faculties and Divisions.
Manage and resolve complex industrial and employment matters.
Advise on legislative changes and contribute to the development of the University's enterprise bargaining strategy and implementation.
Represent UNSW in negotiations and foster effective working relationships with the broader Human Resources team, ER Conduct and Complaints team, and UNSW Legal & Compliance team.
Requirements
Substantial experience in managing ER matters.
Legal practice experience is highly regarded, though not essential as this is not a legal role.
Demonstrated ability to lead, support, and develop a specialist team in a complex environment.
Extensive experience providing ER advice to senior leaders, line management, staff, and dealing with employee unions.
High level interpersonal and negotiations skills.
Proven ability to communicate with stakeholders effectively and influence outcomes.
Demonstrated ability to think and operate strategically in an HR context, with high level problem-solving and analytical skills.
Excellent verbal and written communication skills.
Sound judgement and the ability to exercise initiative, tact, and discretion in dealing with sensitive and confidential matters.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Additional 3 days leave during December festive period.
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
Discounts and entitlements (retail, education, fitness passport)
Notes
Sponsorship is not available for this role; valid Australian working rights are required on application.
To apply, submit your CV & cover letter detailing your interest and suitability for the job before the closing date.
Create and implement sales strategies to achieve and exceed targets by analysing market trends and client needs and identifying key approaches to enhance value for clients.
Build and sustain long-term, mutually beneficial relationships with new clients through proactive communication and engagement.
Develop tailored tender responses and proposals to secure new business and revenue opportunities, strengthening relationships with existing clients.
Gain a thorough understanding of all course materials and how they can be tailored to deliver customised programs, offering clients clear guidance on relevant pathways for their organization.
Identify and leverage opportunities for upselling and cross-selling products and services, collaborating with internal teams to ensure effective pursuit of these opportunities.
Serve as a trusted advisor by aligning client objectives, monitoring performance, managing expectations, and fostering client loyalty.
Requirements
To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.
Tertiary qualification in a relevant discipline, with 3-5 years of client relationship management experience.
Proven track record in meeting and exceeding sales targets, with experience in revenue generation and client acquisition in competitive markets.
Experience in identifying business opportunities, upselling, cross-selling, and expanding market reach through strategic sales.
Understanding of Short Courses and their conceptual offerings.
Strong negotiation and influencing skills, with a history of stakeholder management.
Experience managing major projects, with skills in negotiation and achieving desired outcomes.
High-level interpersonal skills for effective communication with stakeholders, clients, and professionals.
Competence in budget preparation and client financial reporting.
Proficiency with data analysis and visualization using Microsoft Suite (Excel, Power BI, Dynamics) and experience management tools like Qualtrics.
Ability to work independently and collaboratively, fostering innovation.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Career development opportunities
17% Superannuation contributions and additional leave loading payments
Additional 3 days of leave over Christmas period
Discounts and entitlements (retail, education, fitness)
Notes
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
How to Apply: Submit both a Cover Letter and CV online via the UNSW Job Board before Sunday 8th September 2024 by 11:30pm. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages).
If you have any queries about the role, please contact Tracey Flynn at tracey.flynn@agsm.edu.au.
If you have any questions regarding the recruitment process, please contact Allyssar Hamoud at a.hamoud@unsw.edu.au.
Charles Sturt UniversityPort MacquarieSimilar Jobs
Closing: 08-Sep-2024
Expired
Job Summary
Dates
Opening Date: 23-Aug-2024
Closing Date: 08-Sep-2024
Location
Port Macquarie
Salary
Level 4 - $68,892 to $74,785 pa (plus 17% superannuation)
Responsibilities
Create innovative and effective content to optimise online engagement through social media channels and platforms, including Facebook, X, LinkedIn, Instagram, YouTube, TikTok and Threads.
Assist in the operation and oversight of social media channels.
Support the Social Media Strategist in the maintenance of databases, creating campaign reports and presentations.
Requirements
Experience working with social media management platforms and tools to engage with varied audiences.
Experience producing digital content in various mediums with tools such as Canva, CapCut, and Adobe Creative Suite.
High energy, creative, and dedicated individual focused on efficiency and organisation to meet deadlines.
Strong communication skills with a demonstrated ability to build effective relationships with various stakeholders.
Benefits
Work-life balance
Professional development opportunities
Generous leave options
Access to an Employee Assistance Program (EAP)
Support workplace giving to various charities or the Staff give program funding student scholarships.
Notes
This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
For further information, contact Fleur Horsley | Social Media Strategist | fhorsley@csu.edu.au | Ph: 02 6933 2083.
Monash UniversityClayton campus or Peninsula campusSimilar Jobs
Closing: 04-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 04-Sep-2024
Location
Clayton campus or Peninsula campus
Salary
$114,951 - $136,505 pa Level B (plus 17% employer superannuation)
Responsibilities
Contribute to teaching, research, and leadership within supported pathway programs for students who have not met traditional university entry requirements.
Engage with students through relational pedagogies, providing pastoral and academic care to support their learning journey.
Work towards advancing the Faculty’s strategic research priorities through a focused program of research related to relational pedagogies, inclusion in education, and educational access through a social justice lens.
Requirements
Possess strong interpersonal skills and the ability to work independently and collaboratively.
Commitment to equity and inclusion.
Developing research profile supported by emerging publications and funding strategies.
Experience in teaching academic skills and supervising postgraduate students.
Contribute to academic committees and have a growing network of professional relationships.
Benefits
Access to quality research facilities, infrastructure, and world-class teaching spaces.
International collaboration opportunities.
Flexible and hybrid working arrangements to support work-life balance.
Notes
Diversity is one of our greatest strengths at Monash. We encourage applications from diverse backgrounds.
Employment is contingent upon satisfactory completion of all pre-employment and/or background checks.
The University of QueenslandSt Lucia CampusSimilar Jobs
Closing: 16-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 16-Sep-2024
Location
St Lucia Campus
Salary
Base salary will be in the range $89,861- $96,402 + 17% Superannuation (HEW Level 6)
Responsibilities
Collaborate with UQ colleagues to identify, create and produce high-quality stories that enhance the university’s reputation and align with strategic priorities.
Respond to media enquiries, assist journalists with information, and build strong relationships with both mainstream and specialist outlets.
Research, draft and produce original multimedia content across multiple platforms, and proactively pitch stories to journalists to maximise media coverage.
Measure and report on the effectiveness of media and communication campaigns, utilising analytics to inform and improve future strategies.
Requirements
A degree in journalism, communications, or a related field, with at least 3-5 years of experience in media, public relations, or an equivalent combination of education and experience.
Proven ability to work in a fast-paced environment, with a track record of successfully pitching story ideas and securing media coverage.
Experience in the higher education sector or a similar complex organisation is desirable, along with skills in producing multimedia materials, including basic video editing.
Strong communication planning and project management skills, with the ability to support complex programs involving multiple stakeholders.
Exceptional interpersonal, verbal, and written communication skills, with a demonstrated ability to craft clear, accurate content for a general audience.
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
UQ Study for Staff
On campus childcare options
Cheap parking (from just $5.75 a day)
Salary packaging options
Notes
The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and a criminal check.
Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
The University of QueenslandSt Lucia CampusSimilar Jobs
Closing: 15-Sep-2023
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 15-Sep-2023
Location
St Lucia Campus
Salary
Base salary will be in the range $78,944- $87,750 + 17% Superannuation (HEW Level 5)
Responsibilities
Support the media team by liaising with subject matter experts, internal and external stakeholders, and assisting with media strategies and communication plans.
Research, create and produce original multimedia content to effectively tell the stories of the University’s researchers, staff and students.
Assist with the production and monitoring of social media content, as well as managing content calendars to ensure timely and relevant updates across the University’s channels.
Respond to media enquiries, assist journalists with gathering information, and build strong relationships with a broad range of media outlets.
Requirements
A degree in journalism, communications, or a related field, with at least 1 year of experience in media, public relations, or a similar industry role.
Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet tight deadlines in a fast-paced environment.
Experience using social media and digital media platforms to engage and reach diverse audiences.
Ability to work collaboratively in a team environment and build positive relationships with internal and external stakeholders.
The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia and a criminal check.
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
UQ Study for Staff
On campus childcare options
Cheap parking (from just $5.75 a day)
Salary packaging options
Notes
Applications close Sunday 15th September at 11.00pm AEST (R-42023). Please note that interviews have been tentatively scheduled for the 18th of September.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to talent@uq.edu.au for accessibility support or adjustments.
Swinburne University of TechnologyHawthorn, Melbourne, AustraliaSimilar Jobs
Closing: 15-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 15-Sep-2024
Location
Hawthorn, Melbourne, Australia
Salary
Not Available
Responsibilities
Lead the Department of Media and Communication in academic leadership and operational management.
Engage collaboratively with fellow Department Chairs, Associate Deans, Centre Directors, and various teams across the University.
Oversee the strategic development of academic programs and enhance the Department’s research profile.
Improve student experiences and strengthen external engagement initiatives.
Guide a committed team of academics and ensure accountability in executing strategic initiatives.
Pursue new opportunities for interdisciplinary collaboration with other departments, research centres, and external partners.
Foster an innovation ecosystem within the School and contribute to a vibrant culture of creativity in teaching and research.
Requirements
Demonstrated profile as an outstanding leader in a relevant discipline.
A demonstrated academic research and teaching achievements track record.
Ability to lead and manage staff to deliver innovative course design in a multi-disciplinary setting.
High level of interpersonal and communication skills, including liaising with a variety of academics and senior external members of relevant professions.
Strong experience in the management of human, financial and physical resources.
A PhD qualification in a discipline relevant to the Department (essential).
A teaching qualification (preferred).
Benefits
Full-time position with staff benefits including hybrid work and discount study fees.
Access to state-of-the-art media and communication production facilities.
Notes
Appointment to this position is subject to passing a Working with Children Check.
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
The University of QueenslandSt Lucia CampusSimilar Jobs
Closing: 22-Sep-2024
Expired
Job Summary
Dates
Opening Date: Not Available
Closing Date: 22-Sep-2024
Location
St Lucia Campus
Salary
This is a full-time fixed term position through to October 2026 with salary in the range $89,861.38 - $96,402.32, plus a generous super allowance of up to 17%.
Responsibilities
Collaborate with the Career Development, and SEED teams, including Learning Designers to create engaging educational media assets, including videos, scripts, and presentations.
Manage all aspects of planning, direction, and production, including camera operation, lighting, sound, and post-production processes.
Coach and develop talent, ensure quality control, and provide support across all stages of production.
Prepare planning documents, track progress, and manage file management and infrastructure.
Develop and source media content for SEED social media platforms, and contribute to the social media and promotional strategy for career development and SEED.
Support students with advice at employability engagement events.
Any other related duties as reasonably directed by your supervisor.
Requirements
Hold a relevant degree/diploma or demonstrate equivalent experience.
Possess strong technical skills in digital media capture, editing, and video post-production, particularly in a documentary, higher education, or training environment. Have extensive experience with Adobe Creative Cloud (particularly Premiere Pro CC). Have a solid understanding of Windows and Mac operating systems.
Demonstrate organizational skills, ability to prioritize tasks, and work independently and collaboratively.
Exhibit excellent written and verbal communication skills. Effectively liaise with clients and provide exceptional customer service.
Familiar with educational software (LMS, ePortfolios) and understand their application in a university setting, as well as social media tools, including Instagram and LinkedIn.
You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.
On campus childcare options, Cheap parking (from just $5.75 a day), Salary packaging options.
The University of Western AustraliaCrawley, Perth, AustraliaSimilar Jobs
Closing: 13-Sep-2024
Expired
Job Summary
Dates
Opening Date: 26-Aug-2024
Closing Date: 13-Sep-2024
Location
Crawley, Perth, Australia
Salary
Base salary range: $129,497 – $137,029 p.a. (pro-rata) plus 17% superannuation
Responsibilities
Establish and maintain effective relationship with key government decision makers including Ministers, elected officials, staffers and bureaucrats and identify new opportunities, risks, and emerging issues.
Collaborate with portfolio leads to promote the Universities strategic priorities with key government stakeholders.
Provide proactive advice and insights to the Vice-Chancellor and senior management on highly complex issues pertaining to the higher education sector including those requiring advocacy to government entities.
Requirements
Relevant tertiary qualification or demonstrated equivalent competency.
Substantial relevant experience in policy and government relations.
Ability to think strategically, focus on solutions, and respond to a rapidly changing environment.
Experience in issues management and the ability to apply a risk management approach to complex problems.
Excellent written and verbal communication skills, with the ability to build effective relationships with stakeholders.
Benefits
Flexible working options considered.
26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
4 weeks annual leave with the option to purchase more.
13 weeks long service leave after seven years.
Salary packaging options.
17% superannuation, with the option to reduce to the minimum super guarantee.
25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
Incremental progression based on 12 months continuous service.
Notes
Occasional Interstate travel may be required.
This position is only open to applicants with relevant rights to work in Australia.
Competitive salary package starting from 25,500,000 VND and allowances
Responsibilities
Ideate and create compelling content that aligns with RMIT's content pillars for various social media platforms, primarily Facebook and TikTok.
Monitor and analyse the performance of content on owned social media channels and competitors, using this data to inform future content strategies.
Actively monitor and engage with communities of prospective students and parents, responding to comments and queries in a timely and professional manner.
Undertake assigned content writing tasks for other digital platforms as needed, including e-newsletters, landing pages, and websites.
Requirements
A creative thinker with strong writing skills, able to produce compelling copy that aligns with the RMIT brand.
Experience in creating and editing video content, particularly reels and TikTok videos. Expertise in these platforms is crucial.
Ability to stay updated with best practices and social media trends, and respond accordingly.
At least 2 years of social media experience, with a strong understanding of various social media platforms and how to optimise content for different audiences.
A passion for social media and a love for coming up with new and exciting ways to connect with audiences.
Ability to manage multiple work priorities effectively.
English Proficiency: Minimum IELTS (General) score of at least 6.0 or equivalent.
Benefits
20 paid annual leave, carer leave and public holidays (Christmas and Tet Holidays).
Private health insurance and wellness programs.
Professional development and career advancement.
Relocation and visa support.
Access to state-of-the-art facilities and resources.
A vibrant and diverse campus life.
Notes
RMIT Vietnam has been honoured with the HR Asia Award as Top Employer to Work for in Asia.
Contribute to the teaching and research efforts of the University in disciplines related to their field of expertise.
Carry out teaching activities within undergraduate programs.
Maintain and advance scholarly, research and/or professional capabilities.
Promote the program by establishing and maintaining memberships, links and partnerships with academic, industry and professional communities.
Work collaboratively and collegially with fellow academics within the teaching team.
Update colleagues and students on developments in their subject area or specialisation.
Teach and conduct classes in disciplines relevant to their field of expertise.
Assist in academic and administrative, consultative and coordination tasks involved with courses.
Present lectures and tutorials, assess students, and manage course administration in line with the University’s quality assurance requirements.
Undertake research activities in line with the University’s research strategy.
Requirements
For Lecturer: PhD or equivalent relevant Doctoral qualification from a recognised institution.
For Associate Lecturer: A Master degree in the relevant discipline; have commenced or enrolled to commence in Doctoral course is preferred.
Demonstrated ability to prepare and deliver programs at the undergraduate level, including online delivery, and the ability to produce high-quality curriculum or program materials.
Proven proficiency in Digital Imaging and two or more of the following: Photography (production and postproduction), Foundations of Digital Design, Previsualisation and Art Design for Digital Media (2D-3D), Graphic narrative.
Ability to undertake course coordination role.
Demonstrated capacity to work effectively with and negotiate sensitively with students, especially on issues related to effective learning.
For lecturer: Emerging track record and recognition for quality research outputs which will contribute to existing Discipline and School research areas evidenced by publications, development of new research initiatives, competitive research funding, and industry links.
Demonstrated ability to supervise higher-degree research candidates.
Ability to build effective networks with colleagues and generate alternative funding projects through effective liaison with industry and government.
Teaching experience: Recent and sustained performance regarding student outcomes, student experience and feedback; combined with experience and skill in a range of teaching settings.
Excellent interpersonal and communications skills appropriate for interacting with higher degree by research candidates, staff and industry, together with a strong commitment to teamwork and multidisciplinary collaboration.
Ability to operate within own discipline and cross-disciplinary/multidisciplinary teams to achieve department and University strategic outcomes.
Ability to work with external partners, industries, organisations and communities and can operate effectively to address complex issues or seek opportunities.
Ability to motivate, develop and inspire others through discipline leadership in the University environment.
Benefits
Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays).
Private health insurance and wellness programs.
Professional development and career advancement.
Relocation and visa support for expat candidates.
Access to state-of-the-art facilities and resources.
A vibrant and diverse campus life.
Notes
English is the language of teaching and communication at RMIT Vietnam. Minimum requirement is IELTS 7.0 (academic, with no skill less than 6.5).
As an expatriate candidate, you will require a work permit to work in Vietnam.