Member Experience Supervisor
Macquarie University (Sydney, Australia) Wallumattagal Campus, North Ryde
Dates
- Opening Date: 26-Sep-2024
- Closing Date: 24-Oct-2024
Location
- Wallumattagal Campus, North Ryde
Salary
- Not Available
Responsibilities
- Deliver consistent, high-quality service to members and guests, driving acquisition and retention, promoting customer engagement.
- Implement acquisition and retention campaigns to promote membership sales.
- Follow established procedures for memberships, point of sale transactions, cash handling, venue hire bookings, and administrative tasks as well as promote and maintain standards & procedures consistency within the team and department.
- Assist with rostering, payroll, budget control, on-the-job training, and compliance.
- Respond to member and guest feedback constructively to enhance the overall customer experience.
Requirements
- Proven success in team leadership, emphasising customer experience and continuous improvement.
- Extensive background in customer facing roles.
- Demonstrated ability to meet sales targets, prioritise tasks, and meet deadlines.
- Effective communication and collaboration abilities, fostering respectful relationships with staff, students, and stakeholders.
- Excellent attention to detail organisational and effective time management.
- Proficient in Microsoft Office applications, including database management.
- This role requires a criminal history check, First Aid and CPR certificate.
Benefits
- Complementary Macquarie University Sport & Aquatic Centre gym access
- Ongoing education and professional development opportunities
- Paid concessional days between Christmas and the New Year
- Access to our staff wellbeing program and staff support services
- Working on a vibrant parkland campus, with a wide variety of food & beverage outlets, and general practice & hospital amenities
- Access to discounted corporate health insurance and employee flu shot program
- Staff discounts at Campus Life operated hospitality outlets
- Salary sacrifice options
- Access to paid parental leave
- Full access to Macquarie University library (borrowing, printing, databases)
Notes
- If being part of an inclusive, vibrant, team orientated organisation is something you are passionate about we encourage you to apply.
- In the first instance general enquiries should be directed to Xavier Maniacara at xavier.maniacara@mq.edu.au or 02 9850 1022.
- To be considered for this position, you must submit your CV and a cover letter addressing the listed criteria in the About You section via our online application portal.
- If you need any support or reasonable adjustments through this recruitment process, please let us know so we can provide the support you need.
- If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.
Dates
- Opening Date: 13-Sep-2024
- Closing Date: 27-Sep-2024
Location
- Geelong - City, Australia
Salary
- HEW 6 $92,573 - $99,972 + 17% Superannuation
Responsibilities
- Promote Deakin's courses to prospective students and their key influencers.
- Represent the university at events and provide accurate information about programs and application processes.
- Support the coordination and execution of engagement strategies and activities, including presentations, campus tours, and expos.
- Build strong relationships with secondary school career advisors and internal stakeholders to understand needs and deliver effective services.
- Develop and implement practical solutions tailored to stakeholder needs.
- Plan and prioritize work effectively, addressing potential barriers to success.
- Seek and act on client feedback to improve service and address issues.
- Provide ethical and insightful advice that aligns with client needs.
- Demonstrate commitment and integrity in all professional activities.
Requirements
- A relevant degree with subsequent experience, or extensive specialist knowledge in technical or administrative fields.
- An equivalent combination of experience and/or training in marketing, communications, or PR.
- Proven experience in marketing, student recruitment, communications, account management, events, or related areas.
- Demonstrated ability to manage projects or programs to meet key objectives effectively.
- Superior interpersonal, verbal, and written communication skills, with experience in CRM systems and advanced proficiency in Microsoft Office, including PowerPoint and spreadsheets.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- Regular work outside business hours is required.
- Regular travel will be required, including interstate or overseas travel.
- Drivers Licence and Working with Children Check are required.
Senior Coordinator, Work Integrated Learning
Deakin University Geelong - Waurn Ponds, Melbourne - Burwood
Dates
- Opening Date: 23-Sep-2024
- Closing Date: 06-Oct-2024
Location
- Geelong - Waurn Ponds, Melbourne - Burwood
Salary
- HEW 7 $101,858 - $112,156 + 17% Superannuation (pro rata, part time)
Responsibilities
- Organise and implement work integrated learning (WIL) activities including career events.
- Provide high-level coordination and service to develop initiatives for sustainable relationships with host organisations and industry partners.
- Simplify complex WIL information, identify key issues, and provide accurate conclusions and next steps.
- Seek feedback from stakeholders on improvement opportunities to WIL processes and implement changes.
- Monitor the national and international WIL space for innovative responses to emerging challenges.
- Develop, plan, and implement programs to increase WIL participation and enhance student learning experiences.
- Foster relationships with stakeholders to develop, manage, and support student placement opportunities.
Requirements
- A Degree with at least 4 years subsequent relevant experience; or extensive experience and coordination expertise in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training.
- Experience in student advising, career education, or international education.
- Experience in working collaboratively with multiple internal and external stakeholders and/or clients from business, government, or community sectors and students.
- Experience in negotiating new stakeholder agreements.
Benefits
- Access to a variety of leave options including generous parental leave and the ability to purchase additional leave.
- Flexible working arrangements to help manage work-life balance.
- Ongoing learning and development opportunities to grow your career.
- An inclusive and supportive culture and environment to work in, both online and on campus.
Notes
- For a confidential discussion regarding this role, please contact Sophia StJames (Manager, Work Integrated Learning) on sophia.stjames@deakin.edu.au.
- For a copy of the position description, please see below: PD - Senior Coordinator, Work Integrated Learning - 563888.pdf.