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Case Manager, Complaints Resolution Unit
Western Sydney University
Western Sydney University, Locked Bag 1797, Penrith, NSW 2751
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Closing: 19-Sep-2024
Expired
Job Summary
Dates
- Opening Date: Not Available
- Closing Date: 19-Sep-2024
Location
- Western Sydney University, Locked Bag 1797, Penrith, NSW 2751
Salary
- HEW Level 8 - $130,740 to $145,135 p.a. (comprising base salary of $110,477 to $122,641 p.a., plus 17% Superannuation and Leave Loading)
Responsibilities
- Assessing complaints across a wide spectrum, including administrative issues, behavioural conduct matters, discrimination, sexual offences, and whistleblower reports.
- Conducting investigations into complaints and making decisions on the best way to resolve each case.
- Identifying patterns and opportunities for improvement across the University based on complaint insights and recommendations.
- Building strong relationships with various stakeholders to ensure a consistent, fair, and collaborative approach to complaint resolution.
Requirements
- Extensive experience in managing complaints, especially complex or sensitive ones.
- Excellent communication skills to support individuals through challenging situations while maintaining professionalism.
- A deep sense of empathy and commitment to integrity and confidentiality.
Benefits
- Part of a team that values integrity, accountability, and continuous improvement.
- Opportunity to make a meaningful contribution to the University’s commitment to fairness and support for all.
Notes
- Position enquiries can be directed to Edith Taylor or Kerry Cameron-Pratt via email.
- This position is for internal applicants only, employed by Western Sydney University.
Closing: 26-Jun-2024
Expired
Job Summary
Dates
- Posted 3 Days Ago
Responsibilities
- The Solution Consultant partners with the Business Technology Partner (BTP) in the provision of services provided by Strategy, Engagement and Innovation function.
- They utilise a breadth of skills covering business analysis, consulting, problem solving, solution design and basic project management in their day-to-day operations.
- They require highly developed stakeholder engagement skills and are expected to work closely with mid-to senior level business stakeholders in order to elicit their key internal business requirements and then determine appropriate solution options that will meet the both the stakeholder’s and the University's needs.
Requirements
- Strong consulting or customer facing background and, ideally, an understanding of the application of Information Technologies and ideally, their use within the education sector (5 Years minimum in consulting, BA or other customer facing role, ideally 10+).
- Direct previous experience and understanding of the key project methodologies employed in the delivery of technology based projects (e.g. PMBOK, PRINCE 2, SAfe Agile).
- Highly evolved requirements elicitation and analytical problem solving skills (Senior BA level or above).
- Proven ability to positively interact, negotiate with, influence and build consensus with a wide range of internal and external IT and business stakeholders, including senior members of management.
- Experience with the application of complex data models, logical architectures, different requirement gathering techniques, technology standards and architectural guidelines.
- Outstanding written and verbal communication skills.
- Outcomes-focused, with the ability to work autonomously, delivering quality outcomes to agreed deadlines.
- Ability to work on multiple highly complex initiatives simultaneously.
- Strong facilitation and change leadership skills.
- Experience in Human Centred Design principles.
- Ability to display appropriate behaviours in line with the position and RMIT Values.
- English Proficiency: English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 6.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
Benefits
- Competitive salary package and allowances.
- Expatriate candidates: Generous relocation allowance. Educational support up to US$20,000 per child annually, up to 2 children per family; private insurance coverage for staff and family; annual health checkup; Work Permit for staff, Visa and temporary resident cards for family members.
- Expert support from our Mobility Team with regards to obtaining a work permit and visas, and with relocation and settling into living and working in Vietnam.
- Local candidates: 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
- Generous annual leave, career leave and public holidays (Christmas and Tet Holidays).
- Professional development and career advancement.
- Access to state-of-the-art facilities and resources.
- A vibrant and diverse campus life and more!
Notes
- RMIT University Commitment: RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct.
- RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024.
Closing: 23-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 09-Sep-2024
- Closing Date: 23-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 8 – $119,742 – $129,607 p.a. plus 17% super
Responsibilities
- Raise awareness of IT services & provide consultancy for complex technical needs.
- Collaborate closely with Business Analysts & Solution Architects to shape and implement tailored IT solutions.
- Actively collaborate with all University IT teams to build strong working relationships and gain a deep understanding of the services they offer.
- Take ownership of understanding client needs, gathering data, conducting analysis, and guiding delivery teams to resolve issues.
- Keep a comprehensive and deep understanding of the University’s IT services, technology strategies, and roadmaps.
Requirements
- Relevant tertiary qualifications in information systems, computer science or engineering to at least Bachelor level, or a combination of at least 10 years’ equivalent mix of education and relevant experience.
- A wide range of knowledge and experience of IT technologies and trends, including virtualization, networks, storage, hardware, and security.
- Proven experience in managing large-scale, cross-organisational initiatives involving multiple stakeholders in complex technical environments.
- A proven ability to apply an analytical approach to problem solving.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Closing: 23-Sep-2024
Expired
Job Summary
Dates
- Opening Date: 09-Sep-2024
- Closing Date: 23-Sep-2024
Location
- Parkville, Victoria, 3010, Australia
Salary
- UOM 8 – $119,742 – $129,607 p.a. plus 17% super
Responsibilities
- Raise awareness of IT services & provide consultancy for complex technical needs.
- Collaborate closely with Business Analysts & Solution Architects to shape and implement tailored IT solutions.
- Actively collaborate with all University IT teams to build strong working relationships and gain a deep understanding of the services they offer.
- Take ownership of understanding client needs, gathering data, conducting analysis, and guiding delivery teams to resolve issues.
- Keep a comprehensive and deep understanding of the University’s IT services, technology strategies, and roadmaps.
Requirements
- Relevant tertiary qualifications in information systems, computer science or engineering to at least Bachelor level, or a combination of at least 10 years’ equivalent mix of education and relevant experience.
- A wide range of knowledge and experience of IT technologies and trends, including virtualization, networks, storage, hardware, and security.
- Proven experience in managing large-scale, cross-organisational initiatives involving multiple stakeholders in complex technical environments.
- A proven ability to apply an analytical approach to problem solving.
Benefits
- Generous leave provisions
- Salary packaging
- Health and well-being services
- Discounts on graduate courses
Notes
- This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.
- Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.