Claims Officer (Employee Pay Claims)
The University of New South Wales (UNSW Sydney) Kensington, NSW (hybrid flexible working)
Dates
- Opening Date: 19-Sep-2024
- Closing Date: 26-Sep-2024
Location
- Kensington, NSW (hybrid flexible working)
Salary
- Level 6 $100,354 - $107,054 (depending on experience) + 17% super + leave loading
Responsibilities
- Monitor claims channels, conduct simple investigations and prioritise and support complex investigations.
- Support the assessment of claims against UNSW’s obligations under its enterprise agreements, the Fair Work Act and other applicable regulatory instruments.
- Provide recommendations on next steps in relation to substantiated claims and unsubstantiated claims.
- Ensure claimants and other appropriate stakeholders are communicated with in a timely manner.
- Ensure that all associated documentation including any required approvals are in place for substantiated claims.
- Locate and communicate with terminated employee claimants and ensure receipt of updated payment details.
- Ensure all claim documentation, including legal decisions, is stored in accordance with record keeping obligations under the relevant legislation and regulations.
- Work closely with the Claims team and Payroll Compliance team to communicate established methodology and request claim calculation.
Requirements
- Relevant degree with experience providing advice on employee relations matters including conducting investigations into pay claims or equivalent competence gained through any combination of education, training and experience.
- Demonstrated consultation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
- Sound analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in the development of robust solutions to problems.
- Strong written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Ability to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
- High level of experience working with a range of computer systems and applications, including Microsoft Word and Excel.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
Benefits
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
Notes
- Sponsorship is not available for this role, full Australian working rights are required on application.
- Contact: Amy Denney - Talent Acquisition Coordinator a.denney@unsw.edu.au
- Please apply directly through the website, applications sent to the contact above will not be accepted.
Claims Officer
The University of New South Wales (UNSW Sydney) Kensington, NSW (hybrid flexible working)
Dates
- Opening Date: 30-Aug-2024
- Closing Date: 15-Sep-2024
Location
- Kensington, NSW (hybrid flexible working)
Salary
- Level 6 $100,354 - $107,054 + 17% super + leave loading
Responsibilities
- Monitor claims channels, conduct simple investigations and prioritize and support complex investigations.
- Support the assessment of claims against UNSW’s obligations under its enterprise agreements, the Fair Work Act and other applicable regulatory instruments.
- Provide recommendations on next steps in relation to substantiated claims and unsubstantiated claims.
- Ensure claimants and other appropriate stakeholders are communicated with in a timely manner.
- Ensure that all associated documentation including any required approvals are in place for substantiated claims.
- Locate and communicate with terminated employee claimants and ensure receipt of updated payment details.
- Ensure all claim documentation, including legal decisions, is stored in accordance with record-keeping obligations under the relevant legislation and regulations.
- Work closely with the Claims team and Payroll Compliance team to communicate established methodology and request claim calculation.
Requirements
- Relevant degree with experience providing advice on employee relations matters including conducting investigations into pay claims or equivalent competence gained through any combination of education, training, and experience.
- Demonstrated consultation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes.
- Sound analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in the development of robust solutions to problems.
- Strong written and verbal communication skills, with a high level of attention to detail for deliverables produced.
- Ability to apply judgment, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
- High level of experience working with a range of computer systems and applications, including Microsoft Word and Excel.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgment and initiative.
Benefits
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over the Christmas period.
- Discounts and entitlements (retail, education, fitness).
Notes