Advice provision Jobs at Australian Universities

Program Advisor

The University of Newcastle, Australia (UON) Callaghan, NSW 2308 Similar Jobs

Closing: 22-Sep-2024 Expired

Dates

Location

Salary

The remuneration for this position is from $90,316 - $99,655 p.a. + superannuation and is commensurate with skills and experience. 17% super and salary packaging.

Responsibilities

Developing, maintaining, and applying a depth of knowledge and expertise relating to academic programs in order to provide exceptional customer service to students and Colleges.
Supporting and advising academic staff on a range of business processes relating to various aspects of degree programs including, but not limited to: Program and course information for students, Enrolment and credit transfer, Monitoring of students’ progression, Managing student cohorts, Facilitating the resolution of student services enquiries.
Keeping thorough, accurate and up-to-date case notes, and ensuring all advice work is delivered to agreed quality and consistency standards.

Requirements

Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, customer service environment.
Excellent oral and written communication skills, with the ability to use tact and diplomacy, to a diverse audience.
Outstanding organisational skills with a proven ability to multi-task, prioritise and meet deadlines whilst working both autonomously and collaboratively in a shared service model.
Commitment to building relationships with internal stakeholders, engaging with feedback and new ideas while contributing to a strong sense of collegiality within and across team.
Knowledge of, and experience in interpreting and applying workplace policy.
High level computer literacy skills and demonstrated ability to learn and work with new systems. Experience using a student management system would be desirable.

Benefits

Flexible working arrangements (in line with the University’s Flexible Work Policy)
Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
Discounts in private health insurance, gym memberships, software, travel and more
Wellbeing programs

Notes

Your application must include: Your resume, A cover letter outlining your motivation to apply for this opportunity, A statement addressing the Essential Criteria listed below:
Please upload your Cover Letter and response to the requested Criteria as one PDF document. Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
For specific position enquiries, please contact Josh Seymour, Manager Program Advice on (02) 4913 8237 or via email Josh.Seymour@newcastle.edu.au
Having Difficulties? Please reach out to us: employment@newcastle.edu.au