Competitive salary package and allowances starting from 33.014.000 VND/per month.
Responsibilities
Oversee the day-to-day operations of the end user technology platforms & services which includes delivering and meeting established and agreed service levels.
Act as technical escalation for the IT Customer Services team.
Collaborate with level 3 team in managing multiple end user platforms including Windows, Linux, SCCM, Jamf, Intunes, Active Directory, VDI, printing services, software licensing services.
Develop and maintain accurate documentation for system manuals, procedures, and policies for services on these platforms.
Monitor and provide system performance statistics and utilization, reporting regularly and proactively identifying potential problems.
Participate in projects identified by the IT Customer Services Manager to support IT objectives.
Research, develop, and implement new systems and technologies that benefit RMIT Vietnam.
Prepare training material and deliver support training to IT Customer Services team as required.
Manage various applications using scripting and programming languages such as vbscript, powershell.
Partner with information security team to define and enforce end user platform security & compliance.
Requirements
Bachelor’s degree or equivalent experience.
Minimum of 5 years of hands-on technical experience supporting end user technology and system administration.
At least two years of supervisory experience, with ability to motivate and mentor team members.
Hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packing & deploy, Intune, PowerShell, and Apple deployment tool.
Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and Firewall.
Demonstrated extensive experience in implementing and managing end user platform.
In-depth knowledge of ITIL framework and IT service management principles.
Experience with IT service management tools (Jira, ServiceNow).
Ability to provide innovative solutions to key clients across the organization, with a focus on continuous improvement.
Good verbal and written communication skills in English and Vietnamese.
Benefits
Generous annual leave, career leave and public holidays (Christmas and Tet Holidays).
Private health insurance and wellness programs.
Professional development and career advancement.
Access to state-of-the-art facilities and resources.
A vibrant and diverse campus life.
Notes
RMIT Vietnam has been honoured with the HR Asia Award as Top Employer to Work For in Asia.
The University of New South Wales (UNSW Sydney)Kensington, NSW (Hybrid Flexible Working)Similar Jobs
Closing: 06-Jan-2025
Job Summary
Dates
Opening Date: 11-Dec-2024
Closing Date: 06-Jan-2025
Location
Kensington, NSW (Hybrid Flexible Working)
Salary
Level 7 from $110k - $119k + 17% superannuation and leave loading
Responsibilities
Provide technical support to end users and relevant operational support staff to ensure optimal operation, adoption and usage of the solutions implemented by the project, including monitoring, mitigating, addressing, resolving and documenting issues reported in a timely and effective manner.
Provide training and guidance to relevant operational support staff in using the project solutions, collaborating with the Educational Technology Support team and Faculty Support Units for Learning and Teaching to ensure a co-ordinated and progressive handover of knowledge and operationalisation of the support provision by the end of the project.
Develop, implement and review the procedures, guidelines and training materials/resources related to the implementation, operation and use of the project solutions.
Support and contribute to all activities relating to enhancements, maintenance, support processes and services associated with the project solutions, including all necessary User Acceptance Testing (UAT) and stakeholders’ engagement activities to ensure effective communications and support, business continuity and minimum operation disruption.
Requirements
A relevant tertiary qualification in a relevant field or an equivalent level of knowledge and experience gained through a combination of education and training.
Demonstrated ability to support, guide and provide consultation for educational technologies, including web-based educational and media systems and in the provision of technical help desk support.
Demonstrated experience contributing to the design and delivering of high-quality training programs and resources to academic staff, professional staff and students, with a customer focused approach.
High-level problem-solving skills and ability to exercise initiative and autonomy in interacting with and critically evaluating new and emerging e-learning technologies to enhance services and processes.
Strong service orientation and client focus together with excellent interpersonal and communication skills and the ability to build and maintain positive and professional relationships with staff at all levels and internal and external stakeholders.
Advanced level of IT skills, using various e-Learning applications; including exposure to the Microsoft Azure, Power Platform (Power BI, Power Apps, Power Automate and Copilot Studio), HTML, CSS, JavaScript, JSON, XML.
Demonstrated proficiency in mining, analysing and interpreting usage data through business analytics software such as Power BI.
Demonstrated capacity for effective project and resource management and experience in participating/ contributing to e-learning projects and initiatives.
Excellent organisational and time management skills, including the ability to effectively manage multiple tasks and conflicting deadlines; ability to work autonomously and contribute to the team.
Benefits
Flexible Working Options (work from home, flexible hours etc)
Additional 3 days leave during December festive period.
Career development opportunities
Up to 50% discount on UNSW courses
Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice
Discounts and entitlements (retail, education, fitness passport)
Notes
For further information on the role & responsibilities, please refer to the position description.
The University of AdelaideAdelaide, South Australia 5005, AustraliaSimilar Jobs
Closing: 12-Jan-2025
Job Summary
Dates
Opening Date: 09-Dec-2024
Closing Date: 12-Jan-2025
Location
Adelaide, South Australia 5005, Australia
Salary
(HEO4) $71,460 to $78,326 per annum plus an employer contribution of 17% superannuation applies.
Responsibilities
Facilitate the smooth operations of the Faculty of Sciences, Engineering and Technology stores.
Support students, academics/researchers, and professional staff to enhance education and research output.
Manage supply and receiving, delivery points, chemical & consumable facilities, and fleet and field operations.
Work collaboratively with Faculty staff under the direction of the Senior Store Technical Officer.
Requirements
Knowledge of Work Health and Safety requirements relating to stores, workshop or laboratory environment including storage requirements for hazardous and dangerous materials.
Experience in stock management including accurate record-keeping, preferably in a laboratory/technical environment.
Ability to work with general direction and exercise initiative to achieve a standard of excellence.
Well-developed customer service and communication skills.
Demonstrated experience in the use of Microsoft Office software package.
Commitment to promoting the organisational values of integrity, respect, collegiality, excellence and discovery.
Benefits
Salary packaging
Flexible work arrangements
High-quality professional development programs and activities
On-campus health clinic, gym and other fitness facilities.
Notes
The University of Adelaide is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.
University of New EnglandBiddeford, MaineSimilar Jobs
Closing: Not specified
Job Summary
Dates
Opening date: not available
Closing date: not available
Responsibilities
Lead service/engagement planning and budgeting
Mobilize and manage vendor service teams
Facilitate buy-in of proposed solutions from top management levels at the client
Direct on-time, quality delivery of work products
Manage engagement economics
Manage engagement risk
Assist in the management of day to day interactions with executive clients and sponsors
Create and deliver monthly status reports and presentations
Develop and maintain contact with top decision makers at the client and with key vendors
Participate and lead aspects of the proposal development process
Contribute to the development of proposal pricing strategies
Develop practical solutions and methodologies
Develop 'whitepapers' and 'point-of-view' documents
Lead training
Get published in industry periodicals
Perform role of counsellor and coach
Provide input and guidance into the staffing process
Actively participate in staff recruitment and retention activities
Provide leadership and support for remote and on-site delivery teams and staff
Requirements
7+ years of relevant industry or consulting experience
2+ years of experience managing academic technology, distance learning and/or online initiatives
Proven ability to set and achieve goals
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Excellent interpersonal, project management and written and verbal communication skills
Well-developed customer service skills and proven ability to develop and sustain productive customer relationships
Knowledge of Brightspace and other Instructional Technology tools such as echo360
Proficiency with emerging technologies, such as podcasting, vodcasting, asynchronous/synchronous technologies and virtual worlds
Ability to plan and lead training for faculty utilizing technology
Comfortable leading and facilitating demos, workshops, training seminars
Experience with Banner and ILP preferred
Knowledge of multimedia instructional technologies and synchronous and asynchronous instructional strategies
Strong understanding of distance education delivery methods
Strong analytical and technical skills
A willingness/eagerness to mentor staff
Comfortable leading and managing multiple vendor relationships
Ability to lead and run large meetings, facilitate vendor demos, workshops, and training seminars
Benefits
missing
Notes
Position Type: Faculty Track
Employment Status: missing
Months: missing
Campus: missing
Location: On-site/Portland, ME
EEO Statement: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
In coordination with the Academic and Student Affairs teams as well as the Dean’s office, this position will carry out all assigned daily administrative and operational duties related to supporting faculty and students, programs and services, and other key administrative functions that promote the College’s academic mission in a student-centered environment.
Provides a high level of administrative, communication, and organizational support
Prepares courses within the Learning Management System for each term and maintains them throughout the semester
Uploads and enters information into Learning Management System and other appropriate software programs
Reviews and edits lecture capture files
Builds and deploys electronic assessments and generates performance reports
Provides support for students requiring accommodations (proctoring)
Assists with gathering information for electronic textbook order annually and maintains textbook lists for each class
Trains students and faculty on academic software systems
Prepares and organizes data in reports; assists with data collection and maintains databases and spreadsheets
Assists with maintaining academic and course calendars and schedules
Confers regularly with the Academic Affairs team
Serves as a resource for faculty who need assistance with classroom technology
Assists with monitoring compliance with academic-related policies and procedures
Ensures that the University’s intellectual property guidelines are followed
Prepares reports, takes minutes, tracks actions and recommendations, and provides other support for CDM Committees as assigned
Collects and maintains paper and electronic documentation and disseminates information as necessary
Implements and maintain records consistent with records retention policies and FERPA
Maintains confidentiality and handles sensitive information
Assists with on-boarding of new faculty and staff and new student orientation
Responds quickly to faculty or student concerns
Participates in the accreditation process and site visits
Maintains current knowledge of University policies and procedures
Maintains regular attendance and reliability
Assists with new college programs, services, and initiatives, as necessary
Performs other duties, as assigned
Requirements
Bachelor’s degree in any field and 1 to 3 years of relevant administrative experience in higher education or similar medical/dental organizational environment or a combination of education and experience from which comparable knowledge and skills are acquired
Knowledge of and experience working with a Learning Management Systems is preferred.
Strong computer skills and extensive knowledge and experience with Microsoft Office Suite (Word, PowerPoint, Excel), Google Docs and other programs such as Brightspace, Examsoft, CoursEval, VitalSource, and Ad Astra.
Experience in academic affairs or educational support is preferred
Strong computer skills and ability to quickly learn new software systems
Excellent oral, written, reading, and spelling/grammar skills
Proven ability to effectively manage multiple priorities and meet deadlines
Strong planning, administrative, and organizational skills
Ability to build strong professional relationships and problem solve in team-based environment
Demonstrated effective interpersonal communication skills
Strong verbal and written communication skills
Ability to provide excellent customer service and work effectively in a diverse community
General understanding of higher education organizational structure and administrative operations
In addition, the individual must possess the knowledge, skills and abilities, or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
Benefits
As a full-time, entry level hourly employee of UNE CDM, you will have access to an outstanding benefit package that includes health and dental coverage, generous holiday schedule and PTO, retirement match, select position-related continuing education and development, and reduced college tuition for yourself, spouse/partner, and your dependents. A full list of benefits can be found here (Benefits | University of New England in Maine).
Notes
Position Type: Professional Staff
Faculty Track: missing
Employment Status: Full Time
Months: 12
Campus: Portland, ME
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings.
EEO Statement Summary: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.
TeleSANE project activities will include, but not be limited to in-service education and training, equipment orientation for new SITs and preceptors, 6 hours of education for non-SITs and hospital staff; review and revision of policies and procedures as needed in collaboration with site nursing staff.
Works with ANE SANE team to develop policies and procedures for the TeleSANE Pilot project.
Participates in preceptor training.
Maintains collaborative relationships with site stakeholders.
Provides training and technical assistance for site nursing staff, SITs, TeleSANE preceptors.
Provides case review with preceptors and SITs/nursing staff as needed.
Regularly attends SANE weekly meetings, and SAFE Program Advisory Board meetings.
Maintains statistical data including evaluations from patients, SITs and preceptors.
Works collaboratively with community stakeholders when appropriate.
Fosters a collaborative, working relationship with the local sexual assault support center advocates who respond to hospital calls.
Other related duties as assigned.
Requirements
Current Maine license to practice as a Registered Nurse or APRN in good standing.
State-credentialed Sexual Assault Forensic Examiner with a minimum of 3 years current experience as a practicing forensic nurse.
Experience with adult instruction and public speaking.
Familiarity with policy and procedure development.
Familiarity with state and federal laws affecting sexual assault/abuse crimes.
Familiarity with forensics as it pertains to the sexual assault patient, medical/forensic terminology, nursing advocacy with sexual assault patients, trauma-informed and patient-centered care, and local advocacy resources.
Ability to work on a team, communicate clearly, and support SITs/nurses who are learning the specialty.
Valid driver’s license and reliable transportation.
Benefits
UNE offers a generous comprehensive benefits package to eligible employees.
The package includes varied health and dental plans; a retirement plan that includes up to an 8% match; extensive paid leave including holidays, vacation, sick and personal time; and educational benefits.
Notes
Position Type: Professional Staff
Faculty Track: missing
Employment Status: Half Time
Months: 12
Campus: Remote
Open Until Filled: Yes
EEO Statement: Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.
COVID Vaccination Statement: Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity.