Technology support Jobs at Australian Universities

Dates

Opening Date: Not Available
Closing Date: 20-Aug-2024

Location

North Sydney, Australia

Salary

Total remuneration valued to $95,827 - $103,735 (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.

Responsibilities

Providing on-campus IT support for staff and students.
Fulfilling and logging tickets on ServiceNow our service management platform.
Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.

Requirements

Candidates must hold Australian work rights to apply for this position.
For permanent/ continuing roles, applicants must have permanent work rights.

Benefits

Flexible work arrangements.
Study leave provisions.
A variety of leave provisions.
Salary packaging options.

Notes

General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at: jon.morecroft@acu.edu.au
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

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Dates

Opening Date: Not Available
Closing Date: 16-Jul-2024

Location

Ballarat, Victoria

Salary

Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.

Responsibilities

Providing on-campus IT support for staff and students.
Fulfilling and logging tickets on ServiceNow our service management platform.
Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.

Requirements

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights.

Benefits

17% employer superannuation contributions to eligible continuing and fixed-term staff.
Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.

Notes

Work at our picturesque Ballarat Campus nestled between Lake Wendouree and Main Street, with a cafe, library, and car park on site.
Work in a friendly and supportive community with excellent work-life balance and opportunities to expand your skills into M365, audio visual, and networking.
General enquiries can be sent to Jon Morecroft, National Manager, Campus Services, Campus Services at: jon.morecroft@acu.edu.au.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

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Dates

Opening Date: 13-Sep-2024
Closing Date: 29-Sep-2024

Location

UNSW Kensington Campus, Sydney, NSW

Salary

Excellent starting salary $110,073 plus 17% super and leave loading

Responsibilities

Provide Level 2 and Level 3 support for teaching and research lab technology related incidents and requests.
Respond to escalated customer requests and update end users on incidents logged within agreed timeframes.
Manage incident and request management activities in close co-operation with other UNSW IT Support groups.
Perform a high level of incident and request resolution via remote control methods where possible.
Take a leading role in application of IT policies, processes, solutions and standards for running UNSW teaching and research lab based technologies.
Perform higher level and complex desktop management tool administration duties which could include specialist software management, deployment, device and application management via Microsoft SCCM / InTune and deployment / rebuild tasks under Apple Jamf Pro/ Puppet.
Analyse and resolve escalated incidents involving advanced technical complexity, and escalate to other support teams within IT where necessary.
Provide a consultative service and requirements gathering approach for customers' technology support requests.
Provide workplace technology support to all levels of customers including senior and executive managers.
Provide support for specialist technology equipment in differing lab environments across all faculties and schools (including but not limited to Wet Science labs, Engineering labs, Bio medical labs, hospitals).
Support specialist research workstation needs where a leveraged solution is not appropriate (e.g: Workstations or Katana).
Support IT Hub customer service desks as required.
Contribute to the continued improvement of UNSW IT processes, procedures and practices through identifying and suggesting innovative and improved ways of working.
Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself or others.

Requirements

Minimum 3 - 5 years of relevant experience in a University (or similar) centralised technology lab support function, coupled with a Diploma and/or certificate level education in IT, or equivalent experience.
Advanced working knowledge of Windows, Linux or macOS, LAN's, Wireless and TCP/IP networking, PC, mobile device and printer hardware, latest Microsoft Office suite, email clients and Enterprise messaging solutions.
Advanced working knowledge of the interfaces between commodity technology and equipment used in research and education lab settings.
Experience with Enterprise wide hardware rollouts and administration is desirable.
Strong analytical thinking and troubleshooting skills with the ability to develop and document technical solutions.
Strong customer service approach and experience in mentoring and supporting team members.
Excellent verbal and written communication skills, with the ability to explain technical terms to a non-technical customer.
Good interpersonal skills, and ability to build effective relationships with key stakeholder and fellow colleagues with a client focused approach.
An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

Benefits

Flexible hybrid working
Additional 3 days of leave over the Christmas Period
Access to lifelong learning and career development
Progressive HR practices
Discounts and entitlements

Notes

The University reserves the right not to proceed with any appointment.

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Dates

missing

Responsibilities

Interested in exploring suitable roles aligned with your expertise?
Express your interest to join our community when suitable opportunities arise.
Offer a wide range of resources and programs to support the university community.
Committed to facilitating academic success and lifelong learning.

Requirements

Experience in library services, information management, research support, or customer service.
Roles for librarians, library assistants, information specialists, or technology experts.

Benefits

Contribute to the advancement of knowledge.
Promote information literacy.
Enhance the overall academic experience for students and faculty at UniSC.

Notes

Discover opportunities for casual employment in Library Services team.
Passionate about libraries, technology, and empowering others through information.

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Dates

07-Jun-2024 - Job Opening
16-Jun-2024 - Job Closing

Responsibilities

Execute technical support and maintenance, ensuring service requirements and client expectations are met
Restore services promptly, manage application lifecycles, and maintain software currency
Facilitate application transitions, manage deployments, and ensure software readiness
Enhance processes, maintain documentation, and comply with risk management guidelines

Requirements

Tertiary qualifications in a relevant discipline and or equivalent mix of education and relevant experience
Industry experience in a complex organisation, preferably within the Higher Education Sector
Knowledge of information systems, support practices and ITIL across a wide range of enterprise information systems and related technologies
Strong technical expertise with broad and in-depth knowledge and skills in multiple technology sets including but not limited to Windows Server and desktop, UNIX, OSX, IIS, Apache, Tomcat, MSSQL, MySQL, Filemaker Pro

Benefits

Professional development opportunity for University of Melbourne staff
Generous leave provisions
Salary packaging
Health and well-being services
Discounts on graduate courses

Notes

This position is a professional development opportunity for University of Melbourne staff. Only current Continuing, Fixed-Term, and Casual staff are eligible to apply.
Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

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Dates

Opening Date: 13-Aug-2024
Closing Date: Not Available

Location

Campus Wakefield, Adelaide

Salary

Not Available

Responsibilities

Manage small or large, blended/hybrid and or/online classes, as well as monitor and ensure participation
Manage their own and the student’s time and attention to learning effectively
Prepare and review teaching materials and make any recommendations necessary as per organisational policy and procedures
Make proper use of all current subject outlines, teaching material (shared lesson plans, slides, videos, etc.) and student learning materials (texts, workbooks, handouts, study guides, interactive PDFs, portal content, journal articles, etc.)
Utilise learning technology effectively and embed in subject delivery
Engage in student centered learning and teaching practices including, but not limited to, flipped learning, maintaining an active and positive education experience
Engage with models of best practice in applying pedagogical principles, instructional strategies, and communication strategies appropriate to the learners; including modes of instruction and the educational context of Torrens Global Education (TGE)
Ensure the learning experience complies with the strategic goals of the organisation; for example: industry immersion, student employability and authentic experiences

Requirements

Preferably a PhD in Information Technology or related fields. A Masters qualification is the minimum requirement.
At least three years of relevant industry experience.
A demonstrated track record of high-quality teaching in IT or related field.
A demonstrated commitment to work collaboratively in a team environment
A commitment to personal growth and continuous professional development.
A high service ethos towards students to support their learning.
Strong written and verbal communication skills.

Benefits

A positive workplace environment that fosters a global, entrepreneurial mindset
Belonging to a team of researchers making a difference to society
Building on an academic culture connected to industry and community
Opportunities to innovate across teaching and research
Access to internal opportunities that promote professional growth
Flexible working arrangements

Notes

This is a casual position located at our Adelaide Campus.
Hiring process includes assistance or accommodation during the recruiting phase.

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Dates

Opening Date: 05-Sep-2024
Closing Date: 29-Sep-2024

Location

Canberra, Australia

Salary

Total remuneration valued to $95,827 - $103,735 total rem (pro rata) pa, including salary component $80,975 - $87,658 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading. 17% employer superannuation contributions to eligible continuing and fixed-term staff. Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.

Responsibilities

Providing on-campus IT support for staff and students.
Fulfilling and logging tickets on ServiceNow our service management platform.
Providing technical assistance for Crestron and other audio visual technology within our teaching spaces and meeting rooms.

Requirements

Candidates must hold Australian work rights to apply for this position.
For permanent/ continuing roles, applicants must have permanent work rights.

Benefits

17% employer superannuation contributions to eligible continuing and fixed-term staff.
Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
Access to generous benefits which include flexible work, study leave, a variety of leave provisions and salary packaging.

Notes

General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at: jon.morecroft@acu.edu.au
Applications close: 29-SEP-2024 at 11:59pm AUS Eastern Standard Time.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.

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Dates

Opening Date: Not Available
Closing Date: 20-Sep-2024

Location

Wantirna campus, Swinburne University of Technology

Salary

HEW Level 7 salary + 17% superannuation and benefits

Responsibilities

Coordinate a wide range of administrative functions in support of Vocational Education and Training (VET) program delivery.
Provide leadership to the Teaching and Learning Support team focused on the HSC Department.
Coordinate team workloads and support the complaints management process.
Monitor and analyze reports and the continuous improvement process.
Liaise with staff across the University, particularly within Student Administration and Library Services.

Requirements

Demonstrated relevant experience in the provision of high quality administrative and support services within a demanding, client focused environment.
High-level organisational and time management skills including the ability to plan, work under pressure, prioritise tasks, and display thoroughness and attention to detail.
Proven ability to identify opportunities for improvement and implement client focused solutions in line with organisational policies and strategic plans.
Demonstrated leadership skills, including excellent interpersonal, written, and verbal communications skills.
Analytical and problem-solving skills with the ability to relate existing policy to complex issues and make informed decisions.
Completion of a degree with at least 4 years subsequent relevant experience; or extensive experience and management expertise in administrative fields; or an equivalent combination of relevant experience and/or education/training.

Benefits

Flexible working options contained in leave and parenting/carer policies to support work-life balance.

Notes

Appointment to this position is subject to passing a Working with Children Check.
For more information about the role, please email staffrecruitment@swin.edu.au. Applications Close: Friday, 20 September 2024 at 5pm.

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Dates

31-Dec-2024 - Closing Date

Responsibilities

Developing and maintaining cutting-edge IT solutions
Providing technical support to students and staff
Ensuring the security and reliability of digital systems

Requirements

Expertise in areas such as IT support, system administration, software development, cybersecurity, or project management

Benefits

Flexible work opportunities
Opportunity to work with state-of-the-art technology
Collaborate with talented professionals
Contribute to the success and innovation of UniSC

Notes

Express interest for suitable roles aligned with expertise
Opportunities for seasoned IT professionals and recent graduates

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Dates

Opening Date: 24-Aug-2024
Closing Date: 03-Sep-2024

Responsibilities

Provide technical support in the Factory of the Future facility
Promote industry engagement and support community activities
Prepare materials and equipment for technology demonstrations
Ensure safety guidance for guests, staff, and students
Supervise technical staff members when required

Requirements

Experience in technical support and preparing materials for demonstrations
Knowledge of advanced manufacturing industry
Problem-solving skills and ability to implement solutions
Client-focused with a commitment to continuous improvement

Benefits

Full-time, fixed-term position
Opportunity to work in the advanced manufacturing industry
Engagement with industry partners and community
Potential supervisory role
Travel to other campuses may be required

Notes

Internal applicants only
Minimum of 12 months' full-time continuous service required for secondment applicants

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Dates

Opening Date: Not Available
Closing Date: 11-Oct-2024

Location

Hawthorn campus, Swinburne University of Technology

Salary

HEW 5 salary + 17% superannuation and flexible work arrangements

Responsibilities

Provide administrative support for the fundraising team activities of the University Advancement Office.
Coordinate and oversee donor funded scholarships, payment requests, and receipts.
Conduct research about potential funders, including Trusts and Foundations.
Support donor engagement activities such as events support and stewardship activities.
Use the Advancement Office CRM, Raiser's Edge.

Requirements

Well-developed interpersonal and written and verbal communication skills with high-level presentation skills.
Ability to effectively prepare communications for various stakeholders (e.g. senior staff, donors).
Demonstrated ability to source, analyse and research from multiple sources, and disseminate information.
High level organisational and planning skills with the ability to handle various tasks simultaneously under pressure.
Previous experience with a CRM and sound working knowledge in the use of standard Microsoft software packages.
Demonstrated interest, understanding and experience of fundraising and philanthropy in Australia.
Knowledge of a Higher Education operating environment would be highly desirable.
Completion of a degree; or completion of an associate diploma and some subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.

Benefits

Flexible working options contained in leave and parenting/carer policies to support work-life balance.

Notes

Appointment to this position is subject to passing a Working with Children Check.

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Dates

Posted 4 Days Ago

Responsibilities

The Service Connect Advisor will be responsible for providing advice for their skilled resolver group. The primary objective is to resolve all enquiries at first point of contact whilst providing a high level of customer service skills across all customer contact channels. The Advisor will anticipate the customer needs and go above and beyond where possible. The role of the Advisor will be to conduct appropriate research and/ or identify root causes and provide advice or escalate specialist advice or high-risk enquiries. Please note: there may also be a requirement to work staggered start times depending on business requirements to cover the University core support hours.

Requirements

Demonstrated customer service experience delivering professional support services specific to the skilled resolver group. A strong customer centric mindset. Demonstrated ability to fact find, provide advice and use logical thought process to support recommendations and advice. Demonstrated ability to build and maintain partnerships and relationships in a collaborative manner with key internal clients and external stakeholders to support the University’s business objectives. Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered. Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels. Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines. Strong problem solving, interpersonal and analytical skills, strong communication across multiple mediums (i.e telephone, ticketing tools, web chat etc). Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies. Desirable but not essential if experienced with ServiceNow, Workday and/or ADP Payroll. Please Note: Appointment to this position is subject to passing a Victorian Employee Working with Children Check.

Benefits

8 week contract, full time hours
Based at the City Campus but may be required to work and/or be based at other campuses of the University.

Notes

Appointment to this position is subject to passing a Victorian Employee Working with Children Check.

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Dates

Opening Date: Not Available
Closing Date: Not Available

Location

1 University Dr, Southport QLD 4215, Australia

Salary

Not Available

Responsibilities

Conduct English language classes for international students, focusing on preparing them for academic study in Australia.
Assess student progress through various evaluation methods, including exams, assignments, and presentations.
Provide constructive feedback and support to students, encouraging their language development.
Integrate best practice teaching and use of technology to enhance students’ English skills and ensure positive student outcomes.
Collaborate with fellow teachers, department heads, and institutional staff to ensure program objectives are met effectively.

Requirements

Hold a minimum of an Australian-recognized Bachelor degree and postgraduate TESOL qualification with significant teaching experience.
Possess a National Police Check for visa purposes.
Willingness and ability to work in China for at least 6 months.
Demonstrated ability to follow a prescribed curriculum and learning framework and differentiate delivery to individual EAL/D student abilities, language levels, needs, and interests.
Demonstrated high-level interpersonal skills including the capacity to develop constructive relationships with students and other staff.
Demonstrated computer and organizational skills to ensure reporting and all administrative tasks associated with the role are completed with a high level of accuracy.

Benefits

Notes

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Dates

Opening Date: Not Available
Closing Date: 12-Sep-2024

Location

Hawthorn campus, Swinburne University of Technology

Salary

Attractive salary including 17% super and flexible/hybrid options available

Responsibilities

Efficiently manage the CIO’s schedule, ensuring optimal time allocation.
Organize meetings and events, preparing necessary documentation and materials.
Proactively address and respond to issues as they arise, ensuring smooth operations.
Coordinate travel arrangements with attention to detail and efficiency.

Requirements

Demonstrated experience in providing high-level administration support including the ability to deal with information of a sensitive and confidential nature.
Excellent organisational and time management skills, the ability to effectively deal with conflicting priorities daily under limited direction and the ability to meet strict deadlines.
High level interpersonal, written and verbal communication and relationship management skills, coupled with the confidence to liaise and build relationships with people at all levels.
Demonstrated ability to effectively deal with conflicting priorities on a daily basis under limited direction.
High level analytical and problem-solving skills, with the ability to be pro-active and resolve issues.

Benefits

Flexible working options
Leave and parenting/carer policies to support work-life balance.

Notes

Appointment to this position is subject to passing a Working with Children Check.
Swinburne is committed to making the recruitment process fair and equitable for all candidates.

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Dates

Opening Date: Not Available
Closing Date: 10-Oct-2024

Location

Hawthorn campus, Swinburne University of Technology

Salary

HEW 7 salary + 17% super

Responsibilities

Troubleshoot and resolve application issues and enhancement requests reported by end users, by analysing business requirements and collaborating closely with architecture, cybersecurity, computing, and development teams.
Restoring services during disruptions through effective incident management, preventing recurring issues with proactive problem management, and safely implementing changes through change management.
Perform software maintenance tasks, including installations, configurations, and upgrades, to ensure the availability of both production and non-production systems through environment management and keep application version up to date.
Document technical solutions and procedures to facilitate knowledge sharing for improved application support and maintenance.
Escalate issues to higher level support teams when necessary.

Requirements

Proven experience as an Application Support or in a similar technical position.
A strong understanding of business information system architectures and their underlying technologies.
Familiarity with IT development processes, including the Software Development Lifecycle (SDLC).
Experience in supporting both off-the-shelf and custom-built business information systems.
Experience in implementing application change requests for SaaS solutions, enabling SSO, and performing issue remediation tasks.
Excellent communication skills to collaborate effectively with both end-users and technical teams.
A strong customer service orientation with a focus on results and quality of service.
Knowledge of IT service management and experience working in environments where industry-standard ITSM practices are applied.

Benefits

Flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Notes

Appointment to this position is subject to passing a Working with Children Check.

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Dates

Opening date: 04-06-2024
Closing date: 19-06-2024

Responsibilities

Develop your reporting and analysis skills and deliver reporting and support services for research grant management, higher degree research, and research ethics compliance.
Implementing reporting solutions to ensure that business requirements are met.
Analysing business needs in a university setting, extracting data from enterprise systems (HR, Grants, Publications, Finance), creating and delivering reports and delivering reporting solutions.
Identifying and implementing improvements to administrative processes.

Requirements

Basic experience using databases, data analysis software, automation, and programming (e.g., SQL, XML) to analyse datasets, perform complex analysis, and generate reports.
Attention to detail, methodical work approach, and the ability to identify issues.
Proficiency in documenting progress and solutions using software tools.
Organisational skills, both for independent work and collaboration within a team.
Ability to escalate issues, prioritise tasks, and meet deadlines in a fast-paced environment.
Effective customer service, verbal, and written communication skills, especially when conveying technical concepts to internal and external stakeholders.
Understand and commit to UNSW’s aims, objectives, and values.
Knowledge of health and safety responsibilities, including psychosocial and physical aspects.

Benefits

Competitive salary and access to UNSW benefits including:
Flexible/Hybrid working
Additional 3 days of leave over the Christmas Period
Access to lifelong learning and career development
Progressive HR practices
Discounts and entitlements
Affordable on-campus parking

Notes

Hybrid/flexible working, full-time (35 hours week), permanent role
Reporting to the Deputy Director of Research Analysis, Data and Reporting, Karoliina Guss
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.

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Dates

Sunday, 23 June 2024 - Closing Date

Responsibilities

Providing comprehensive hardware support services for the academic and professional university community, encompassing installation, configuration, maintenance, and troubleshooting of AV equipment.
Offering specialised software support and operating advanced AV equipment for both academic and professional use.
Conducting regular maintenance according to industry standards and ITIL change management procedures.
Maintaining accurate documentation and logs for equipment maintenance and service records.
Offering technical advice and assistance on AV systems to support academic needs.
Collaborating with fellow AV support staff and providing technical guidance to other technical personnel as needed.
Managing database support and administration for AV services.
Representing AV Services and ICT in project meetings and contributing to the design process for major projects.
Overseeing the operation and monitoring of critical AV systems across UniSQ’s campuses.
Managing smaller AV installations and serving as a technical liaison between the university and external vendors.
Developing and supporting programming for complex AV systems, including Q-SYS.
Monitoring video conferencing rooms and resolving technical issues.

Requirements

A degree in Electrical Engineering or a relevant field, along with significant experience supporting complex AV equipment, or an equivalent combination of education and experience.
Proficiency in the design, installation, and operation of integrated AV facilities, including video conferencing systems.
Strong problem-solving and analytical skills.
Excellent communication skills, with the ability to liaise effectively with internal and external stakeholders.
A client-focused approach and a commitment to delivering exceptional service.
Demonstrated ability to work collaboratively in a team environment.
Proficiency in IT applications and specialised AV software.

Benefits

missing

Notes

Reference Number: 0120_05/24
Location: Ipswich campus
Term: Full-time continuing appointment (36hrs/week)

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Dates

Opening Date: Not Available
Closing Date: 27-Sep-2024

Location

Hawthorn campus, Swinburne University of Technology

Salary

HEW Level 8 salary + 17% super and benefits

Responsibilities

Administration and maintenance of Swinburne’s Managed Operating Environments across endpoints and virtual environments.
Lead process improvements and provide high level of service to customers of Swinburne IT.
Liaise with senior staff and key stakeholders to ensure effective resolution of service issues.
Provide third level technical support and guidance to team members by taking on escalated tickets.
Swiftly diagnose and resolve intricate technical challenges in collaboration with cross-functional teams.

Requirements

Experience in configuring, administering, and supporting IT infrastructure services including on-prem, cloud services and virtualization.
Experience with endpoint operating systems and related services; experience with Microsoft Azure & O365, Virtual Desktop technologies.
Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations.
Understanding of Endpoint Security, ACSC essential 8 maturity model and experience with security tools.
Experience with automation technologies and PowerShell scripts.
Postgraduate level qualifications (or progress towards) in information technology, information systems, or equivalent combination of experience/education/training.

Benefits

Flexible working options contained in leave and parenting/carer policies to support work-life balance.

Notes

Appointment to this position is subject to passing a Working with Children Check and a National Police Check.
Swinburne is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity.

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Dates

23-Jun-2024 - Closing Date

Responsibilities

Actively monitoring and maintaining our Windows and related environments
Diagnosing and resolving cybersecurity related issues or implementing recommendations of the ANU Information Security Office
Supporting the design and implementation, innovation and hardware/software maintenance and upgrades
Working across teams to build holistic end-to-end solutions to reduce cybersecurity risks and reduce the University’s attack surface driving continuous improvement of our processes and client service

Requirements

Strong technical skills in the support of Windows Server Systems
Extensive knowledge and experience with Active Directory and Group Policy
Strong PowerShell skills
A deep knowledge of cybersecurity concepts
Strong record-keeping and documentation skills

Benefits

ANU offers competitive remuneration packages including 17% superannuation and regular increases
We support flexible and hybrid working, with access to our beautiful, green campus
We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children
We have many professional development initiatives including training, mentoring & upskilling opportunities
We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs

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Dates

Opening Date: 04-Sep-2024
Closing Date: 18-Sep-2024

Location

Callaghan, NSW 2308

Salary

$77,858 to $90,316 + 17% superannuation

Responsibilities

Support domestic postgraduate prospective students through the University admissions process.
Process domestic postgraduate coursework admissions, including end-on-end honours, Recognition of Prior Learning (RPL), and credit.
Provide high quality customer service and specialised advice on the postgraduate admissions process.
Provide administrative support to future domestic postgraduate coursework students.
Utilise relevant technologies, including the Oracle Service Cloud CRM, to process applications and maintain accurate records.

Requirements

Strong customer service and collaboration skills.
Ability to manage competing deadlines while maintaining a high level of attention to detail and accuracy.
Proven experience working with a range of technologies and software applications.
Strong communication and interpersonal skills, including the ability to work well with a diverse range of stakeholders.

Benefits

17% superannuation
Generous annual, personal, and life leave
Wellbeing programs
Health and fitness discounts
Flexible working arrangements
Salary packaging options

Notes

Applications for this position will only be accepted from those with Australian residency or a valid work permit.
Your application must include a resume, a cover letter, and a statement addressing two targeted questions.

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